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Recent Reviews from AutoNation Ford Fort Worth

This review shares the exact response that I gave for an Ford AutoNation Survey. Be fore warned it is extremely bitter, but true. I have no kind words for AutoNation or Ford nor do I have any regret for all who are influenced by my review posted today. It is my sincere hope that AutoNation does better to your family than they did to mine. My response was as follows -- Although I am the one that pays for the truck and it's repairs we have always referred to the Ford F-150 as being my wife's truck. On the trucks final visit to your repair shop it was deemed that the engine was blown and beyond repair. This would not have been such a bad issue if it wasn't so easy to link Ford and Autonation with the failure of this Engine. My wife had returned the vehicle to your Autoshop at least 3 times to repair an issue with white smoke and this issue was linked with a recall issue for this particular truck while the warranty was still active on the powertrain. My wife was told the parts were not available to fix the recall item and not only this they could not reproduce the item that caused the white smoke and then sent her home with no repair to the vehicle. Once the engine had completely seized and we were outside the time-frame of the Original warranty, Ford and AutoNation claimed no responsibility in the destruction of the old Engine and refused to provide a New Engine Free of charge even though they were clearly implicit in the destruction of the vehicle. Because of this not only has my wife taken an oath to never purchase another Ford, she has told me she will share this injustice with all of her friends so they will no longer ever purchase a Ford, and I 100% agree with her assessment. The level of disheartening that we feel over this situation really can't be measured and frankly you are lucky we have not brought a lawsuit against the dealership. The only reason this did not happen is our life is going through so many complexities at this moment, that if we invested the time and money it took to remedy this situation it would only make things worse. In closing we hate Ford and AutoNation and you can rest assured we harbor a bitterness that beyond your comprehension and I assure you we will recommend to all our family and friends to never purchase a Ford again. The complete unprofessionalism connected to this entire event is stunning to me. I am troubled that no one in the building had the maturity to assess the full situation and act accordingly. I am sorry your departments are ran by a bunch of juveniles. Please tell us the most important improvement Ford could make to better serve you? Accept their responsibility in killing our Engine. Honor the original Warranty for the Powertrain. Completely replace the engine that died because of AutoNation's negligence free of charge.

Allen Walters May 12, 2023

I wanted so much to be able to leave a good review! We had such a nice salesman in Bret Dobbs. We have been car shopping all week. I made it plain that we aren’t desperate for a new vehicle and only wanted the perfect fit. I called before we came in and he ensured me they don’t add any extra fees other than tax title and license. I expressed my distress about how other companies had been tacking on outrageous amounts before you set foot in the door. I also began a text conversation with him about the specific vehicle I was most interested in. Well he shows me a vehicle when we get there, we look at a few more but in the end we decide we want the original vehicle. We inform him we already have a pre-approval in hand and want to go with our bank. However after some convincing we agree to let his finance team give us a quote to see if they can get a better deal… ALLLLL DOWN HILL FROM HERE! To start the vehicle cost is $2000 higher than listed online. I don’t comment at first because more pressing were the many added after market warranties etc. in the end the vehicle was over $5000 more than our max agreed budget. On our trade in they offered us half of the vehicle’s trade in value. It was actually lower value than the car’s worth if it didn’t run. We told them we wanted the warranties etc removed and what terms we are interested in and he just goes and brings us the exact same quote with different term limits!!!! My husband immediately stood up and told him they lost our trust. It was then I comment that the car price wasn’t correct even after he already assured me in text it would be. Well guess what!!! It wasn’t even the same f***ing car!! It was a more expensive model he tried to fool me into! At this point we tell them we are done and want our keys back to the trade in. Out comes the finance manager who tries talking us into making a deal again! It literally took me telling him that he was holding us against our will and harassing us to get my keys back! Do not be swindled by these sharks!

Mallarie McCoy Apr 22, 2023

Thanks for reaching out and obtaining feedback. This purchase experience was rather disappointing. I literally felt like I was pushed into the deal, like these Buy here Pay here lots, I imagine. Was interested in a Range Rover, not because I need a ride, but because I need the financing to keep building my credit. We came from Germany last year and plan to make a life in America. Great country and great state, that's for sure. Back to the deal, I thought this Rangi is a good present for my wife as she loves the more bulkier model. Wanted to finance with a reputable dealer to safe myself the hassle with shady car sales folks. Here is what happened. Called MJ, the sales rep in your DS and agreed to purchase the car on Thursday 3 weeks ago. He said he can't hold it until I'm there actually buying it. Understood I said and agreed to come Friday to inspect, test drive and go back to Houston with the car. Said and done, so I thought. Told him that I pay down 3K to hold the vehicle so it's not sold to someone else. His manager insisted I drive 4hrs to check it out. Took half the day off, rented a one way rental and drove to your Dealership Friday from Houston. What a shock to find out that the vehicle was not only not ready to take home, I wasn't even allowed a test drive as the service guy told MJ the battery is empty and thats that. For crying out loud, I wasn't even allowed to fire it up and check electronics, radio, air suspension and so on. Who does this these days Guys? . What a disappointment. Not only did I have to come back empty handed to Houston, I spend 260 dollar for rental car, gas and food and 9hrs on the road for looking at a vehicle. It doesn't end here though - the car was eventually shipped to a Houston Auto nation dealer where I picked it up after all services were completed per the checklist. I drove right away to range rover shop a the car showed a error in the display, and I was told the car has communication failure in the air suspension, a D-Can failure in the entertainment system. The second key doesnt work and one tire had a major piece rubber torn out on the flank that I told MJ during the visit (he wrote it down)as I said, this is a safety item, it was not fixed. To be clear I read the service checklist and it stated, no codes present or sth like this. The car is in the shop now awaiting repair and tir replacement. probably $ 500 - $ 1500 bill. Thanks to you. The Leader Kelly Farley which is the GM asked for feedback and I wrote her my story, never got a response either, this dealership does not care about its clients. No thank You Kelly and Team!

RangeRover Apr 13, 2023

Hardy Steinacker Apr 13, 2023

Engine required replacement due to Ford-documented coolant intrusion in 2018 Ford Edge 2.0L Ecoboost engine. No recall for this design defect, and my vehicle was out of warranty by 3K miles. At my request, service advisor opened a case with Ford Corp., who agreed to cover 60% of cost at warranty repair rate. My out of pocket was $2513. I had originally been told repair turnaround time would be less than 2 weeks, as engines were available. A month later, I called my service advisor to request status, and was told they had to wait on parts, but that technician was starting my work and car would be ready the next day. When I picked up the car, I pulled out of the lot and heard a roaring noise when accelerating. I went back immediately, and left my car to be re-checked (my invoice stated it had been test-driven). I was told a clamp was warped, and they replaced it and re-secured a hose. During my 13-mile drive home, I noticed excessive vibration in the steering wheel while idling in Drive at a red light. This stopped if I switched gears to Neutral or Park. I called the advisor back and told him I would likely be bringing the car back on Monday (next business day) to be checked again. On Monday, I received a warning message, ?Engine Coolant Over Temperature? on the vehicle display. The vehicle had to be towed back to the dealership. It turned out that the engine cooling fans were not working. I also requested that the motor mounts be checked as a possible source of the vibration in the steering wheel. The vehicle was also making a loud clicking noise that I recorded and asked them to investigate. After multiple calls and conversations with the advisor and the head mechanic, I was told that 2 motor mounts and the wiring pigtail to the cooling fans had been replaced. The excessive vibration and the clicking noise are still present. I was told that the noise was also present in 2 other 2018 Ford Edges that just happened to be in their shop for different issues, so Ford deemed it normal. I finally got my car back on 3/23, after it had been in their shop for more than 5 weeks. My chief complaints during this period are poor communication (including conflicting statuses), and worst of all, poor repair work that had to be re-checked twice. I have no confidence that this new engine will not fail shortly after its 50K warranty expires, which will be at a total of 113K miles on the vehicle. I take excellent care of my cars and I was offended at the suggestion that I was somehow responsible for the wiring pigtail getting ?fried? within the first 20 miles of leaving their shop the first time. More likely that a wiring mishap occurred while replacing the engine.

Nancy Pardo Mar 31, 2023

Pulled up and was met by Ciara Hernandez. Explained my situation that I just came from McDavid Ford which is 5 blocks from my house. Needed a certain type of windshield wiper for my daughter's 2017 Ford Fiesta that I have had a ton of trouble finding. Went to McDavids parts department to get the wiper that was needed. He gave me the wiper that he looked up and said that was for the vehicle. Once I saw it explained that was not the correct one so I had him come out and see it first hand. Once he looked at it he had no clue where to get windshield wipers like that from and pointed me to service to see if there was something they could do. So went to service and explained my situation and they added if we couldn't find the wiper then replacing the whole arm so the car could fit any generic wiper. He then said he needed to talk to his shop foreman to see what they could do. 3 minutes later he came back and said that these were aftermarket parts and there was nothing they could do to help me and pretty much blew me off from there. You would have thought the shop foreman would have come out to look at it and see the issue but that did not happen. So I immediately came to your dealership whome we have done business in the past with and service has always been spot on. Ciara greeted me personally and listened exactly what my issues that I was having and explained how horrible of service that I just received. She said let me take it to the back and have my team look at it and see what we can do. So a few minutes later she came to me and let me know they had the wipers and were installing them as we spoke. So my immediate response was no way that they had the right ones, let me see. So I accompanied her to my car and low and behold yall had the correct ones. I have been looking for these wipers for months and nobody had been able to help me but of course your team came through for me. It's absolutely terrible that a Ford dealership like McDavid has an unloyal and lackluster service. But the service that your team gave to me was above and beyond even though it was just wipers, and by the way, had yall do my state inspection due to the fact that it wouldn't pass due to bad wipers. Ciara was absolutely professional with me and genuinely concerned with the issue at hand. I now have her card and you once again have a customer that will absolutely return with any issues we have with our vehicles. A business like this is why you have loyal customers that will drive out of there way due to outstanding customer service. Thank you. And we bought another set of wipers for backup. 👍

Jim Perez Feb 11, 2023

Autonation On Bryant Irving road.. Luis was the first to approach me with my research for a vehicle that was at a different location. Arlington to be exact, however, due to the type of vehicle and what that dealership was utilizing it for. Although I was no able to view or look at the vehicle I had found online. Luis was able to find me the same vehicle with a lot less miles and it was in the price range I wanted to be in. Luis and his awesome team James & Zachary and many others took part in assisting Luis with this sale. Although I was just visiting their store to look at a specific vehicle, I was offered a brand new vehicle that had on 8 miles on the OD and many features to go along with it. I proceeded with the purchase. This purchase took what seemed like 10 minutes to do as it was that quick. The amount of support that Luis had that night and even when I came back to have the vehicle detailed, is amazing. Like they are one big family everyone looking out for one another. Because I arrived at the dealership so late many of the staff left but not without congratulating me on my new purchase. Luis and the purchase officer kindly stayed and finalized all of the documents and Luis was so kind to stay in the cold and warm up the car and show me how many of the features work. Luis still follows up with me to see how everything is going with my new 2022 Ford Explorer and asks if I have any questions about any of the features. To see how Luis genuinely takes pride in sharing his knowledge on the vehicles he sales/educates customer on. Convinced me that I took may enjoy the features and attributes that this vehicle offers. Thank you so much Autonation for a great experience and for great humble people! There are not many other that would do what you all did for me trust I had a bad vehicle purchasing experience before coming to you all so I will definitely attest that this dealership is not like the rest. May you all be very blessed in this new year and continue to be a blessing to everyone that walks into those doors. God Bless Autonation! Thank you again.... very satisfy Autonationer Cathy D N

Cathy Nelson Jan 6, 2023

I went in for a trailer brake controller and came out of the dealer with 3 issues. 1. After installation the dashboard screen displayed the “Tow” screen. I asked to have it changed back to the main display I had before. The service manager even without attempting to change it back, stated he couldn’t get it back and said he even talked to Ford and said Ford told him it will no longer display anything else because its always looking for a trailer. I said I didn’t think so but left. I went through the manual and it stepped me how to change the display and I got it changed back. To me it appeared the service department and manager didn’t want to be bothered and gave me an excuse, so they didn’t have to do another 2 minutes of work to correct it. 2. I then notice they didn’t reattach the console trim. I had to go back to the dealer to have them re install the trim. 3. I then noticed the brake controller didn’t test properly. It didn’t display the “no trailer found” notice when a trailer wasn’t hooked up didn’t show or gain settings on the trailer set up display. I went back to have them check and it turns out that despite what the installation instructions said, dealer never went into the software to enable the controller. So to sum up. For a $350 job they didn’t reinstall the trim, didn’t enable the software, basically lied to me that the displayed couldn’t be changed and didn’t offer me anything for their mistake or poor performance. I went to speak to the dealers general manager, told him the issue, he said he was sorry for my experience and reimbursed me my $350.00. It’s too bd because I was thinking about trading my 2015 F150 for a newer 1 but got the brake controller to get me through for a while longer. Screwing up a simple $350 parts install probably will make them miss out on a $60000 future truck sale. I can go anywhere t buy a truck hoping they don’t screw me. Here I would anticipate they WILL

Larry Nicoludis May 13, 2022

There's a lot of miscommunication at this place. When I called to make my appointment, the lady in the call center (that's the first problem- you talk to somebody in a call center vs. a service advisor) said i had 3 separate recalls and that it would take approximately 8-9 hours. Due to the length of time, however she could get me a loaner. All i needed was my ID, proof of insurance, and a $50 deposit that would be refunded when I brought the loaner back unscathed. So far so good. However, when I showed up with my car to get serviced, it was a totally different story. The service advisor told me they don't do loaners and there was nothing written in the system about it. He also told me I only had one safety recall that could be performed. The other two recalls weren't safety related, so they couldn't do squat about them. My frustration level was high and so I asked to speak to the Customer Service manager. I was told he wasn't there, but I did receive his business card. My day is completely impacted at this point. Anything I had planned to do, could no longer be accomplished because that loaner I was supposed to have, is really just a figment of the imagination. Why do the people in the AutoNation call center know about giving out loaners if there really are no loaners to give out??? Riddle me that. The ONLY thing that slightly helped was the fact that the dealership had an individual who provided rides to and from home, places of work, etc. He was very conversational, courteous, and able to drop me off at home and pick me back up later once my car was finished. But of course that was on his schedule, not mine, and none of the other things I wanted to accomplish that day got done because i had no loaner vehicle like I was promised. I bought my vehicle here and have had it serviced here a few times. None of my experiences had been all that great, but this was hands down the most disappointing one. If I ever buy a Ford again, which is unlikely, it won't be from this dealership. And there's zero chance I take my vehicle here to get serviced again. I'll drive out of my way to get it serviced somewhere else.

James Dearman Mar 17, 2020

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