Don’t trust them for repair. They damaged my bcm module while working on the engine, now I am paying them to fix it, their explanation is electronic parts may go wrong anytime. Only God know what they will break this time.

Mike Parker was simply awesome! Far exceeded my expectations when I came in. Delivered professionally and within perimeters of above service par. Efficient & ethical in all aspects of all transactions. Went above & beyond every way possible. Kudo’s to Mike. Showing always the AutoNation difference.

Thanks for the excellent service! Jose completed the maintenance and recall work as promised and returned my vehicle promptly.

Great customer service. Darla made sure that everything was perfect.

My Service advisor Jose was Awesome! He was very attentive and kept me updated on the progress of my car service. Friendly and professional Dealership and Service Team. Thank you.

I put down two refundable deposits for a Ford Bronco last summer (July 2020). Manny called me many times and was very attentive about keeping me up to date. There were delays and then I went by and saw one and decided it was not what I wanted. I asked Manny to please cancel my orders and deposits in April of 2021via email. I never heard from him again. I went by a couple of times and was always told "it was being processed". I even left messages for the general manager. He did call me back but then when I called him and left a second message about why I was calling I never heard back from him either. I am still trying to get someone to help me get my deposit back but it doesn't seem like they stand behind their terms and conditions that states all deposits are fully refundable if an order is never placed. It is really disappointing and I would think the local dealership would be better than this.

I went in for recalls. I noticed they washed my vehicle and checked my fluids as well. They didn’t have to do that. Very professional and courteous employees.

Picked up a Volkswagen Atlas today. We were happy with our trade in value and interest rate so we purchased the car. Now the bad news, the dealership lost our drivers license. Their approach to the situation was unacceptable. It took over an hour for a “manager” to come out to see us. His carefree attitude towards the situation was unacceptable. His opening response was “everyone loses their license, I’ve lost mine, it’s really no big issue.” When I responded that I’ve had a license for 43 years and had never lost it he looked at me as if he didn’t like my response to his statement. I asked him to write down what the dealership was going to do in regard to the lost license, fees associated with the re-issuance of the license and the possibility of identity theft due to their carelessness he walked away never to return. A great transaction was totally ruined by a very incompetent “manager”. So now, we need to take a day off to get a license renewed. NEEDLESSLY! I’m sure any expenses will not be covered and if there is identity theft we’ll be left high and dry. Stay away from this dealership. It is not worth the aggravation!

Replaced non hybrid battery on my C-Max. Estimated cost $200. Added $129 to check the battery. Over $100 to replace the tire emergency compressor can. Battery has 3 year warranty, can 4 year. This work took two days to complete. Service coordinator was polite but the $444 cost was outrageous

Best service department I’ve been to. They always take care of my issues promptly. And Susan the service manager is the best around...knows her stuff and will take care of you

My service advisor, Allen, was awesome! When I could not see how my air conditioner was going to even have a diagnostic done within a reasonable amount of time, God brought to me Allen!! I thank God for this whole service department. Want to see the direction of business, department, or other organization? Look at the leadership. The leadership - specifically the Service Manager, at this location was awesome. (I believe his name is Mike.) At any rate, he spent time with me, even though all I was doing was waiting for a ride. His demeanor and attention to detail lets me know, he will probably be moved to a position of more responsibility in the not to distant future. (I hope not. Not because I don't want him to have a better position, but because he is good at what he does and finding this type of genuine customer care and service is rare nowadays.) He is an excellent leader, and it shows in all those who are working with him. As God as my witness, I pray wholeheartedly for this particular dealership and their service department because they actually are doing their very best to ensure their customers are satisfied! Thank you! I had my vehicle back in less than a week! This may have been outside of the norm, but I'll take it! These guys busted their ...... for me. :-) Thank you! Thank you! THANK YOU!!!!

Chris and zach gave me the best deal ever on my 21 mustang gt.great customer services ever received and got me in new car by end of the night.

Hooked me up

Before we could even walk in, Phranklin was opening the door welcoming us in. Phranklin was amazing! I felt so comfortable and was given all the tools to feel confident and prepared in my purchase. Phranklin was able to have us test drive the vehicle around the retail shops. During that time, he was able to educate me on equity and my options for vehicles including the bronco, escape, explorer and edge. Gary in finance was hilarious and was also very insightful. Overall my experience was less than 3 hours and I left a happy customer a part of the Autonation family. Thank you for getting me into a vehicle that checked all my boxes quickly and affordable. Don't forget to ring the bell!

The customer service was great. Especially Mr. Gary, you need more employees like him. Can't leave Ms. Darla and Mike Parker. Thank you for making this visit pleasant.

GREAT PLACE TO GO AND ONLY FORD DEALER I VISIT

I made an appointment for service. I left my vehicle there thinking that they would look at it the day of the appointment but after several days I called to check on it and they told me it was in line behind 40 other vehicles and it would be some time next week before they can even look at it. I don’t know why I scheduled an appointment if that is not how they do things. I waited on hold for an hour to even schedule the appointment. They did not fix my vehicle after it was in the shop for a week and they did not give me a loaner. This place is the worst customer service I have ever dealt with.

I had an 8am appt for an oil change, tire rotation and check the brake pads for a grinding noise. When the service was done, i was asked if i wanted the car washed. I was planning on that...i had cleaned out the car thinking the wash included a vacuuming. It obviously didn't - i was very disappointed. It took almost an hour just to get it washed so i didn't want to ask for the vacuuming because it had already been over 3 hours. I will still use this dealership because it's the closest one to me, but next time i will know to automatically ask for both the wash and the vacuum when i take it in.

Best buying experience ever! Thank you to the management team for making this happen. I love my new 2021 F-150.

Jose Ramos makes sure all questions are answered and is always so professional and friendly!

excellent buying experience for my mustang mach e.

Awesome customer service!! James and Sean are the best! The whole team is amazing! Thank you so much! I'm loving and enjoying my new 2021 Ford Explorer!

Very disappointed in this dealership. Spent hours there preparing to buy a car from another dealership. They wanted to charge me $3,000 in transportation. We tried to haggle and manager Kelly was rude and didnt even try to make a deal. He told me good luck and walked away. I felt awful for the sales employee, he was great but due to the managers actions, we will never be back there and spread the word.

I went in knowing what car I wanted and ready to make a deal. It was at another location and needed to be transferred in. After spending hours there, I agreed to everything except the $3,000 transportation fee they were trying to charge me. The manager, Kelly told me that it was a rare car that I wanted and good luck finding another one. Didn’t even try to work with me on the price. Very disappointed in how he handled everything. The salesman, Christopher was great, and I felt awful for him. We will not be back on account of the manager and will spread the word.

Mrs Darla Marshall is the BEST!!! She was patient with me through my recall service and she was so professional when I was unsatisfied and uncomfortable about the lack of rental car services. She goes above and beyond service criteria when it comes to the customers and you all should be glad to have her!!!! THANK YOU MRS. DARLA😍😍😍!!!!!

The service department is highly dependable and efficient. Jose manages the work very well.

Took my care in to get serviced and decided to wait. Although it 2 hours longer than expected the person working the vehicle come in periodically to give me updates.

Service is always good…Susan takes good care of her customers…

Had to replace the cooling fan. Rep communicated well the extent and cost of the work. They had the fan in stock and we’re able to have a quick turnaround.

The service was horrible. I paid $422.00 for the maintenance warranty. Which allows me receive 5 oil changes etc. autoNation Ford charged me $100 to get an oil change. With the proof of proper paperwork showing that I did purchase this warranty plan. He didn’t give me a sticker showing when I should return for my next oil change. My tires were weren’t rotated, & it took for ever. Never going back

Allen was very helpful and made what can be a pain a breeze. Thank you Allen for your care and concerns

Susan was terrific intake person. On time, helpful, courteous and thorough.

Salesman was polite but general manager was a terrible liar. He insisted that we couldn't use the financing we had already arranged. He said that was ford policy not the dealer (one quick phone call down the street proved that to be a complete lie). Came back with a ridiculous interest rate with Ford credit that come to find out was a total lie also. Gave these jokers a solid middle finger and drove 10 miles and bought the exact car for $1000.00 less and with my own pre arranged financing. Theres many other choices for buying a Ford and I strongly advise to use one of them. Please read the response for all the negative reviews. The general manager is who is pulling the strings for this group of people that work there. I have a lot of experience buying cars and actually a lot of experience with Ford motor credit. I knew it was shady the minute I walked in.

Allen was incredibly helpful!!!!

Had a great experience working with their service and parts departments. Needed a front license plate bracket for my truck which can't use a standard bracket. They had it in stock, for a reasonable price, and even gave me two screws for free that weren't included with the bracket.

Allen was incredible!! thank u!!

excellence service and experience!!!!!

I drove from Oklahoma City to this AutoNation in Fort Worth only after I spoke with Chris Shields, Salesman, about the specific VIN I wanted and what was going to be the final out-the-door price. I didn’t want to be surprised after driving there with pricing, like another Ford dealer in Oklahoma City does and did to me. The entire experience went smoothly and the Salesman didn’t try and change the pre-agreed price on me. The Salesman spent good time explaining the features that actually mattered to me and my style of driving. Everyone I dealt with when there provided a respectful experience.

Bryant Irving location Jeff help with my car this time. He was awesome kept me updated the whole way.

My experience is with the service department. I have been there twice, and both visits have been pleasant. Darla Marshall was my service advisor this last time and she was awesome. I can say that if I have another maintenance issue I will not hesitate to call Darla and take my pick up down to AutoNation Fort Worth.

Dealer had truck over a week. They would not fix what I asked- I even had a recall & service writer did not have it completed- when I picked up cashier gave me my keys and stated nothing had been completed- The mechanic I know was on vacation so I assume when he’s gone no work is done- I’ll never go back

It was a great experience. Easy process and Gary was wonderful and I was grateful for the shuttle service to and from my house while waiting on my car.

Had a battery die suddenly, like they always do, and it was replaced quickly at a reasonable price. No problems!

Today I conducted business with Michael Ballard on my Mazda CX-5. First and foremost ? No suprises. Everything went exactly as he stated. I was in. I was out. Thanx ! Also this is an extremely clean establishment with great air conditioning.

I showed up with no appointment on a saturday and they took care of me with no problems.

Great customer service fast and friendly service will definitely recommend

Everyone was very nice and professional. Thank you!!

Prompt excellent & friendly customer service. They squeezed in some added work and saved me a trip back for some minor recall work too. No hassles and will be back. Allen was attentive and clear.

Just a routine oil change and fluid check -- Made appointment and they had me out in 45 minutes. Great job!

Excellent work on "recall" for the Ford Edge.

Been using Autonation for years. They always treat me fair and are prompt to respond. Great job once again. Mike in service is fantastic.

Great service

Susan and the rest of the staff was professional and friendly as usual during my visit for car services.

Darla was very helpful and helped get my service done quick and was prompt with calling me to let me know my car was ready for pick up.Even went the extra mile with helping me is my points for my service! Thank you Darla for calling days later to check up as well!! 😃

Always timely & friendly - recommend

Made appointment for regular maintenance didn’t know it would take so long but otherwise happy with the work that was done

Did a lot of research to help me

Excellent service!

Jose Ramos is awesome. Good experience and high level of dedication to fix problems and communicate.

Great service Manager Jose had my truck in and out with a oil change…

Typical car dealership total waste of time

Loved the service advisor and nice courtesy car wash!!. Read my service report on the way home and it said “cabin and air filter need attention”, What?? Why didn’t they bring this to my attention?? Now I need to make another appointment!

Very good job and Stephen was very helpful.

Susan Lee is a fantastic service advisor, everything was completed as promised.

No stress involved and got exactly what I hoped for on my well taken care of XLT. Made everything possible from that point on. Our salesman could not have been nicer or more patient!!!

Great Customer Service! Susan really took personal interest in my car's needs - and my own. Well Done AutoNation Ford Fort Worth!!!

Work done professionally and at the promised time. Highly recommend this AutoNation Ford and Especially Susan.

The service at AutoNation Fort Worth was fine and they accomplished everything I requested however the dealership should not have signs saying WiFi. Nowhere in the customer waiting area was there WiFi. Employees within the waiting area were of no help. WiFi is critical in 2021.

excellent service and repairs for my King Ranch F-250

This has been my go-to dealership for over 25 years. They treat me like family!

The sales person Darnell was extremely helpful in finding the vehicle of my choice. He search area Auto nations to find it. The sales process was easy, not pushy. He understood my situation and accommodated my needs. Thanks

Many thanks for the outstanding service provided by Stephen Hunter/Asst.Service Mgr. and continued guidance from Johnny Wood-Service Director. I only take my car to AutoNation in Fort Worth because I know I will receive prompt attention.

I did service here and they were quick. They were able to finish in time for me to go to work.

Buyer Beware! Awful service. After confirming a test drive for a vehicle, I drive an hour. Get to the dealership, only to have the sales guy tell me, I just heard from the mechanic that it's not drivable. Seems like before you book an appointment for a test drive, for a customer that lives an hour away, you should've probably check to see if the car was actually in a condition to be able test drive. Then on top of that, it was like he didn't really even care. It was more like...oh well...sorry. Lessoned learned. No thanks. I'll pass.

I had an expensive repair that they handled getting it covered by my extended warranty I purchased when I bought the vehicle. It did take a couple of days to get that done. Then they had to order the parts but I was able to pick up my vehicle and drive it until the parts came in. The repair took a couple of days. The vehicle sounds great on start up now.

5 stars all the way! Sue took great care of me 🙂.

My vehicle is always well cared for & I can always count on just the problem found is fixed.

My sales representative was on point and adequate by answering all my questions, making me feel relieved about purchasing a new car... My service representative was amazing at telling me what's going to happen, how long my car will be there getting service... Both men were very punctual, professional and dedicated to their job.

The staff are wonderful. I typically work with Susan who is always proficient and takes care of everything I need for my car. I highly recommend them from service to purchasing a car! Great staff!

Great communication and service this time around! Finished earlier than expected on a repair.

This was my second time needing service done to my vehicle. Headlight bulb replacement of all things. Pulled into the service area and who do I see? My man Jeff... Whom I dealt with on my previous visit. Told him my issue. He did his preliminary thing.. Grabbed my keys.. Took the car to the back.. Came back to tell me that they were working on it.. about 25 minutes later Jeff brought the car back up front.. BAM!!! done deal.. Now I have to admit y'all hit my pocket pretty hard on the bill, but my man Jeff eased that sting a little bit with that little advise he gave me... Keep doing what you do Jeff. 2 for 2 with me. You're batting a thousand my friend.

I bought my car here, and have loved it. My last visit on the 19th, I had a coupon for 10.00 off an oil change and tire rotation. I presented when I got there, however it was not discounted from my bill. I didn't realize it until I got home. I just trusted Auto Nation to apply it.

Great Customer Service. Susan always is a great Service Representative at the Dealership. I have dealt with her on many occasions and she has always been professional.

If you are in the market for a new/used vehicle this is the place to go! From the first minute on on the lot to Darnell explaining every detail of our new vehicle. Whenever we buy in the future we will come here.

I have two Focuses. A different service advisor worked on each car. The work was done quickly and professionally. For the car with the more serious problem, the advisor called me at each step in the process to update me on the issue and cost. The service advisors and their teams did a great job.

Darla, my service rep, was timely and responsive. The service was fast and they did a good job. I will be back.

Very efficient, prompt, and courteous service.

The receptionist was VERY knowledgeable and friendly and helpful and was understanding about my plates not being ready and she explained to my satisfaction. I met her and she was very nice and easy to understand. She thinks more of the customer then herself. Many times people act like they are bothered by you. The next lady, was the assistant service manager darla, she was the only person!!!! That came out of their cubicle when I drove up and got out of my truck. She was helpful and knew what needed to be done and time to take. She came and got me when the truck was done and took me to the cashier, who was very nice. The last man I want to say was GREAT all the way thru this was our salesman Chris. He was great to talk to and made sure we knew what we needed to know before we drove off the lot. He was nice and helpful with the paper work. Then this other day he put our tags on and sticker. He was right there ready when I walked up to the desk for help. There were others that helped us but I would not mention them with these employees, they are way down on the list and need lessons on what customer service means….thank you dana bullock

Unbelievable that they don't have set prices when getting a oil cha age. Showed up and my bill was $525.00. After waiting for 30 minutes they finally were able to get it down. What dealership makes you wait while they figure out how to fix your bill. In 2 years the same exact service has gone from $322.00 to nearly $400.00

The lady that I dealt with was Susan. Susan had no type of gratitude or customer quality service. Seemed as tho she was more concerned about taking my money. When I came up to the booth I told her who I was and she replied ," Oh no". Very unprofessional. And on top of it she asks me what my pin number was for my debit card. That is supposed to be discreet. I should have entered my own pin. Because of Susan I will not be coming back.

I have been using AutoNation since I moved up here in 2017. I leased a new Escape in 2019. Love it. My service advisor, Susan, was so courteous and helpful with more reassurance from Mike.

These guys have been straight-shooters towards me and my family members several times now with regards to service repairs. They are upfront, clear, and helpful (which is sadly rare now). My service rep Jeff Sanderson called the warranty company for me to check on whether my oxygen sensor would be covered, and then get helped me out at payment time when they tried to bill me more for a part than was quoted. Prices are competitive, and staff is helpful and upfront, and I feel like I can trust them that they are not trying to gouge me. That's all I ask for! Edit: I goofed originally on my rep’s name. Jeff Sanderson helped me out with my visit!

The ford team was amazing. They knew exactly what i needed and didnt try to pressure me into a vehicle i wanted not needed. They even gave me a good trade in value on my last vehicle. I will always cone to them from now on.

Sales always treats me well and service does a great and thorough job.

Quick and efficient service. Service agent Darla was quite pleasant.

Service department didn't fix my engine lite. They reset it and it came back on.

Of all the Ford dealerships we visited automation was the best

Than you Jeff for prompt, professional service and for keeping us informed along the way.

Had to leave our truck for service. Check in was super fast and easy, we got updates on the progress and they washed my truck! Thank you Jeff for your professional service!

Great service and great staff.

Showed up without an appointment. Jyst needed som scheduled maintenance. Oil change, tire rotation. Was out of there in about 90 minutes.

This is the forth vehicle I have bought from Autonation Ford Bryant Irvin (formerly Hilliards).This most recent experience in June was even better! Migue l in sales was absolutely terrific. Gary Anderson was a terrific finance man and funny as well as knowledgeable and helpful. This Ford truck was priced just right. I went in and did not have to negotiate much to get exactly what I wanted. Is autonation of Fort Worth/brand urban is perhaps the best car experience I have had from sales to service and more.

Quick service turnaround for oil change and tire rotation.

Overall all good. I had a small pickup that didn't fit my needs anymore and I wanted to sell it or trade it. I went to their website Sunday afternoon and filled out the appraisal page and in about 30 or 45 minutes I had the appraisal back with way more than what I was expecting for that truck. They actually had a car that I was interested on so I went to the dealership monday morning, they certified my truck and took it then I used that money as a down payment for the other car. No problems or worries the salesman Manny went straight to the point and before I knew my old truck was gone and I was driving a nice Fiesta ST. I don't give them 5 stars because the car have some details they should have corrected before the car was presented to me but they are willing to take care of that so overall all good.

I went in to look at a car for my daughter and ended up trading in my car for a F-150. It was beautiful and every one was very helpful. Great buying experience.

My Sales guy Miguel Gonzalez was really helpful. One of the best car buying experience. Mach-Es are high in demand and Miguel called me as soon as one became available. Made sure that car is on hold. He responded quickly to all the questions I had and was very polite, professional all the way. Even after buying the car, he is quick to get back to me on any questions I had. I would definitely work with him in future.

First, we would like to congratulate Mr. Mike Parker on his being promoted to Service Manager. It is so, so, so well deserved. Mike is the best!!! I brought my car in for servicing on June 3 and Darla was my service representative. She was wonderful. Darla is a wonderful addition to your team. As always, service was excellent. I will always bring my car to AutoNation Ford on Bryant Irvin Road. Service is the best!

setup appointment and they got me in and out very quick service and good people working at this dealership.

Excellent service. Darla is very helpful and beautiful. Truly an expert professional.

Very professional and friendly

We had a great service representative and the service was excellent.

Whole team is awesome! Great job Blake, James , Zach and Josh. For being awesome and getting me into my dream car ! I love my Audi

Customer service at AutoNation is always top of the line. Josh VanCura professionalism goes beyond just purchasing a vehicle. From questions about features on my truck to regular routine maintenance he offers wealth of knowledge unmatched. It’s just my second bought vehicle from this dealership but I’m looking forward to lifelong relationship with Josh and AutoNation Fort Worth Ford.

The Assistant service manager Jose was very helpfull and courteous

I went to Automation to get my car inspected, an oil change, and general overview. Jeff helped me. He was courteous and thorough. They accomplished all of it well and quickly.

We had a very good experience buying a 2021 Ford Ranger.

This was by far the best purchasing experience that I had ever had. My sales guy Silas was very attentive to what I was wanting. When what I was looking for was unavailable at any location, he wasn't afraid to make a suggestion without being "Pushy". Then I got to deal with the GM Kelly. It was an absolute pleasure working with him as well. When all was said and done I got more than what I was looking with the payments I wanted. The finance guy Zach talked with me every step of the way and answered any and all questions that I had. Thank you!! I will definitely return here for any future purchases.

they gave me a good price on my trade in and a good price on the new Edge that i bought. when they first told me that the car wasn't available for me to look at i thought that they were pulling a bait and switch. i was pleased to find out that it really just wasn't ready. they offered additional packages but did not try to pressure me. we were in and out pretty quick.

The team was very polite and helpful.

I bought a brand new 2020 Escape, which had transmission failure 3 weeks later. Took a week to fix over $6000 worth of work. Of course I didn’t have to pay because it’s a brand new car and the repairs were covered in the warranty. This is my first ever new car purchase and I felt like they should have at least been willing to trade me for another escape, if not let me out of the deal all together... I left voicemails and sent emails to a manager and the director of finance at the dealership. And got no response!

Customer service was really good. The problem is their pricing. $114.00 to replace the engine air filter. The filters cost less than $40.00 at many places and it takes 5 minutes or less to change it!! I may not be going back there for service again!

I met with Susan who was the service manager for my Ford Edge and she and the staff who did the work did an outstanding job. Susan had Taken charge to make sure everything was completed .Thanks again for Everything you and the workers did.

Susan took good care of my truck. It was in for service, recall work, and the installation of a leveling kit. They even washed it before they returned it to me.

I currently have a Ford lease that is about to expire. My family and I went to this dealership (AutoNation Ford beside the VA clinic in Fort Worth, TX). At the beginning everything was ok in reference with services and starting the searching and selecting a new family vehicle process. We selected a beautiful 2021 Explorer. The kids and wife loved it. After negotiation, we reached and agreement and signed a deal. However, we had to come back the next day to sign the contract and allow them to switch my Veteran plates and detail the new Explorer for us. That was reasonable for us since we had a signed deal. We took the vehicle home. I can't tell you in words how happy we were. The next day we returned to the dealership to complete the process mentioned. When we arrived we were told by David (sales associate) that everything was ready to go. After 2 hours of waiting for the second day in a row; out of the sudden, another person we never met the day prior, comes with a new deal that increased our payments and told us we were unable to trade our vehicle. In other words, the deal signed was no longer valid. In addition, the manager that made the deal the day prior was not available. We had no option but, to walked away without the vehicle we took home the day prior. We had to cancel auto insurance, re-apply for auto insurance for the lease we had for the last 3 years, and explain out children that the new car wasn't ours. Parents know how difficult that can be. In conclusion, we feel that we waisted 2 days, were hustle out of a deal already made, and all trust in the dealerships employees was lost. This was the worst car buying experience in my life. I do not recommend AutoNation Ford based on my experience. I gave one star because of the first impression when we arrived to the dealership. Honestly, Victor & family.

Autonation Ford Bryant Irvin Road Fort Worth Texas. This dealer is the discriminates and doesn’t deserve your hard earned dollar. Please pass this post along. Let’s not accept this bad behavior. This dealership has something against retired military. My father who is 84 retired Air Force 26 + years even after Ford Corporate helped him with PIN number to receive a $500.00 appreciation - he asked for it while wanting to purchase a new Ford Explorer and was refused though Ford Corporate insist with it he would receive the discount. It’s not necessarily about the money everyone but the respect for those who were serving and moved over 18 times throughout the world. The GSM knows the issue with the sales individuals and knows Fords stance yet nothing is done. Yes I am sure they will try to respond to this adding insult and more injury for those who gladly served and would do it again.

Great job. They took care of items I asked for, and my service rep ensured the work was done well and went the extra mile to make sure it was perfect. Thank you Jose!!

Remarkable as always. The service team is the best in the business!

Handled requested work efficiently.

I brought my car in to this dealership because the one I purchased it at had a wait of more than a month. It ended up being a "major" repair with some extenuating circumstances that was ultimately covered by my extended warranty and my service agent Jeff did a great job of keeping me informed with regular updates which was much appreciated. They also had a loaner car for me to use which was a major plus. I will definitely use this dealership in the future!

miguel (sales) made it happen,got the truck looked at as soon a i arrived at auto nation from oklahoma to retrieve my door code.service was fast and great customer service.got my truck back and quick.it was my 2017 f250 6.7 platnuim.will be back in the future for another purchase and more servicesses..top.notch customer service all around.

I had an appointment at 1pm but arrived a few minutes early. They took my car about three minutes later and I was out in a very timely manner. They are awesome.

I brought my car in to this dealership because the one I purchased it at had a wait of more than a month. It ended up being a "major" repair with some extenuating circumstances that was ultimately covered by my extended warranty and my service agent Jeff did a great job of keeping me informed with regular updates which was much appreciated. They also had a loaner car for me to use which was a major plus. I will definitely use this dealership in the future!

Customer service is awful! If you are thinking of purchasing a vehicle... Don’t!

Everything was excellent except they didn?t vacuum my car or ask if I wanted it washed

Fast and efficient service from beginning to end!

***ALERT*** This company has known about a serious safety hazard regarding the 2019 F-150 and refuses to fix the problem. This company has continuously put my wife, my babies, and myself in serious danger. If you have a family, STAY AWAY!

We own a 2019 F150 King Ranch FX4. Had engine failure for the past seven months. A ~$60K truck. We have a family of five that is on the move. After many issues Auto Nation cleared us for our family vacation. But, we were once again stranded in Amarillo. Desperately calling auto nation. We begged to talk to a manager letting them know our situation. After three hours we had yet to hear from anyone and they closed knowing our family was stranded on the side of the road. That was in December. They never made that situation right. Never paid for hotels. Never apologized. Asking my husband to borrow/rent/Uber while paying ~$1200 payment. Would you believe that we are still dealing with this? We’ve been moving into our new home for the past 3 weeks. Twenty seven days without our truck.

***ALERT*** This company has known about a serious safety hazard regarding the 2019 F-150 and refuses to fix the problem. This company has continuously put my wife, my babies, and myself in serious danger. If you have a family, STAY AWAY!

Great service. Thank you.

Take your vehicle for repair somewhere else. I went in for oil change and tire rotation and new battery. I requested new wipers as well. My truck was kept for 2 and a half days, I was never called to update service repairs, I didn't receive new windshield wipers I didn't get a car wash and My bill was 1100.00 dollars. So oil change, battery and brakes took 3 days and labor was 500 dollars.

My 2013 Edge has been a great car, but needed some things done and I took it in to my Service Advisor, Susan Lee. She is so knowledgeable, professional and tells me exactly what is needed, no more or less. I trust her explicitly with my car. The Service Manager, Johnny Wood is always making sure my experience there is 5 star! I wouldn't trust any other place but Autonation Fort Worth to take care of my car! Thank you Johnny and Susan for my great 5 Star experience!

This place is simply incredible!!! Mike Parker (Service Manager) and his staff are the most attentive folks I've done business with. I always have an appointment and I always get in right on time and am serviced quickly and proficiently. I get all of my service needs handled at this dealership who are second to none! I've bought my last two brand new vehicles from this AutoNation who know how to treat customers right. I bring all my cars to Mike! Thank you SO much for excellent experiences EVERY time! Simply satisfied, Lynn Coolman

I had a Ford recall for my truck so I scheduled an appointment to put it in. I took off work specifically so I could put my truck in the shop. I drop off my truck, get home and then get a call from the shop that the parts needed for the repair weren?t in stock. But they would be in the next morning. So since it was going to get fixed first thing the next morning I decided to just leave it there with them. The next day at around 11 am I called just to make sure the parts arrived. I was told that they did arrive and my truck was being worked on. Fast forward to 4pm. No word about my truck so I call. After some back and forth I was told that the part never showed and wouldn?t be in until Monday. So I go and get my truck and was told that the service manager would get with me and sort this all out on Monday. I did get a call from him first thing Monday with lots of apologies and assurances that he will personally see that it gets handled. He says I can bring it in on Saturday. They have the parts and it will be done. Fast forward to Saturday morning. I bring my truck in again. Meet with the service manager. He calls his parts guy and then has the audacity to walk up to me and tell me that they still don?t have the parts in. It will be in on Monday. I am done with this place. This isn?t even the third time something like this has happened dealing with this place. Every time me or my wife have tried to have anything done to our vehicles here it?s been awful. This was the final straw. I?ll never step foot in this place again and I suggest no one else does either.

I've owned Ford vehicles the majority of my life and with good cause--they are dependable. Of course as with any mechanical device you're going to run into the occasional snag--and places like Auto Nation Ford in Fort Worth make the snag go away in a quick and professional fashion. My most recent visit with them--due to a faulty window regulator--was handled most expeditiously by Miss Jenny Lee and one of their service techs... I couldn't have been anymore satisfied with the service.

Great service thank you !

Love the car, liked the service. Overall very happy with my experience.

Stephan Hunter saw that my car was well taken care of as always. Very professional, knowledgeable and down to earth service advisor. He fully explains what needed and answers all my questions. I recommend AutoNation Ford and Mr Hunter to my family and friends!

The salesman, Miguel Rodriguez, was great!!! They were very friendly and attended to me. The finance department was even better, thank you Josh!!!! I will definitely get my next car from AutoNation Fort Worth. Oh and I can't forget about the Sales Manager, James Maxie. Thanks for the experience 😊

I have been in a few times now to have work done on my Ford Flex. The staff is always nice. This past visit I had Jose who was super nice. He even called after I picked up my car to check to make sure everything was running well. It was of course. They even washed it. Thanks Auto Nation.🤗👍

Professional, polite and helpful. On time and fast service!!

Love AutoNation. Susan was our rep. Very friendly and helpful.

Chris Sheilds was so great on helping us get us in a car. He walked us through it all. I’m so impressed with Auto Nation Ford they are awesome.

Jerry Nash is the best in Auto Nation, wise Man astute, know this automobiles

Made an appointment on Thursday, 4/29/21 for Saturday, 5/1/21. Showed up 5/1/21 to find out my appointment wasn’t actually put in the system. Before I could get mad, the service advisor said, “not a problem” and took my car in for its oil change. I was dropping it off. I asked how long and he said about an hour and a half. He promptly called me within that hour and a half when the car was ready. He was very courteous. He answered all the questions I had. The only thing that I found odd was that they put a foot paper and steering wheel cover in your car so they don’t get it dirty but the foot paper was IN the driver’s SEAT and when I took it out, dirt was left in my seat.

Beyond please with AutoNation ! Really helpful with my first car buying experience <3 ! Shout out to Miguel and Darnell for being patient with my indecisiveness lol They helped me get my dream car which was a brand new 2020 Ford Mustang :) Can’t wait for future purchases with them !

What a nice and easy process to purchase a car. The no haggle policy makes this a smooth transaction since you know what you get and you can just buy it or move on. Fhranklin was great, as well as Chris. They also had some of the accessories taken off the car that I didn?t like to make the car as nice as I wanted. Thank you so much.

Autonatiin is#1 in our book. You want go see Susan Lee , she is by far the BEST

found a sport trac. with vehicle having all services done locally very well maintained good price

Great customer service.

Shopping experience was rather painless. Didn’t last hours at the dealership and got me in a better vehicle than I expected. Unfortunately needed to come in for servicing and my representative took care of me and got me covered under my extended warranty without me having to fight for it. Thank you!

Buying a new car is one of my least favorite things to do. AutoNation Ford- Fort Worth provided a very smooth and efficient car buying experience!!

Terrible service!!! Went in for recall, my check engine light came on and they said we don’t have time to look at it.......too busy. Ughh you have my truck why can’t you address it. Then asked for an appt to look at it and he said ughh have one Friday but that last just to look not address it. So I’m suppose to drive around over a week with light on??? You pay 4K for a warranty and that’s the service you get from them.

Had an excellent experience with AutoNation Ford Fort Worth. Service tech was very professional and informative and kept me in the loop through the service process. Mechanic deserves kudos for identifying (and repairing) a potential major issue. All went very well and I will return should there be any maintenance or service issues in the future. Thanks to Gary - best shuttle driver around.

Very good customer service as always. Car maintenance done in timely manner.

Auto nation showed exceptional customer service. They were friendly and had my car ready in a timely manner. Will definitely come back for whatever my car needs.

2nd time using Autonation. First time I used them was Autonation Audi of Plano. I was not impressed with the service provided but the car was nice and the sale was fairly painless. After that they seemed to care less about any issues I had. Regardless and against my better judgment, I decided to give then a second shot and use Autonation Ford of Ft Worth. Purchased a used 2016 Ford Explorer in Jan 2021 which has been good so far other than the heated/cooling seats going out. The purchase again was smooth. But the biggest issues I have with them is that there was a recall that needed to be completed before I could take possession of the vehicle and they kept my vehicle for about a week and a half before I actually took it home. While with them I received not 1 update from the. In fact I had to call them continuously to get updates and ask what the status was and half of the time neither service nor my sales rep knew what the status was. When they finally told me it was ready I went to go pick it up and they couldn't find the vehicle. Ridiculous, I know. NOW THE BIGGEST CONCERN is that Iam now receiving recall notices from both Autonation and from Ford Motor Company advising me that the recall that was supposedly repaired when I purchased the vehicle, is still pending and outstanding. I've reached out to Autonation Ford multiple times now with no response. For this reason I will likely never use Autonation again and will not recommend that anyone use Autonation. I should have gone to Five Star Ford who I've used before and those guys are truly top notch.

First class. The workmanship of the service department, the personnel and a FREE car wash that makes me hope for clear weather as long as possible.

service took over two hours for an oil change and tire rotation and i had an appointment. The service wait is awful If i didn't have a service plan i would never go back to this dealership for another oil change!

Professional Considerate of family’s interest and requests Accommodating chauffeur Should do us for a year

We saw a 2020 Fusion online came in to check it out and test drive. The car was what we were looking for so Hayden and Jordan helped us close the deal. We had a good experience.

Was sent from another dealer to come here. My service guy was Jeff S. Great guy! Although my truck wasn't covered through warranty, he was very informative and straight forward about my situation. Will for sure come to him for any future servicing!

Love this location. Stephen Hunt has been amazing help me with my 2010 fusion when something goes wrong And the courtesy driver is the sweetest!

Everyone from Sales to financing did a great job Very friendly did their best to give complete information on my vehicle. The day i went to just look i found what i wanted it was s very busy day but we were taken good care of..

Had appt for a warning light issue plus state inspection. Was provided reason for the light and was repaired promptly. The part influenced the inspection such that it failed - solution was to drive vehicle for 100 miles to force out factory chemicals on the new part. Did so, Jose had given me his number to reschedule the inspection - called, got in quickly and inspection performed and passed. Have had Jose as service rep for other issues in the past. He always gets the job done.

The staff was friendly and kind. Everyone was pleasant. The facility was clean. The wait time wasn't bad. The person that greeted me when I drove into the service bay was friendly, made me laugh and that set the tone. His attitude made my anxiety level go down. Mike Hunter was my service advisor, he was pleasant on the phone and in person. Mike was my first contact for the Bryant Irving location. He got me set up for the recall repair and worked with me from beginning to end. My experience was good.

11:30 appointment for an oil change 1:00 they start so tell me why I made an appointment. My service advisor Jeff is great but your service is not.

All of the employees were friendly. When I arrived on Tuesday I was a little frustrated because I had gone to the wrong Auto Nation ( Campus Drive ) first, but the gentleman that greeted me at the Bryant Irving location was was friendly, kind and made me laugh, so that put me at ease and my anxiety level went down and my morning was great from there on. I spoke with Mike Hunter also, he was my first contact on the phone . He was the one who got the ball rolling on getting my recall repair going. He was also customer friendly and worked with me on both days. O

Used salesman Mike had great communication, Josh with the Financing department worked hard to make sure i got the best deal, and the service department made sure the spray in bedliner was immaculate. All around GREAT experience. I will be back in 4 years to buy again!

Had some issues locating and obtaining our new 2021 Ford Bronco Sport Badlands at the beginning, but AutoNation came through in the end, and was provided with a great sales and finance experience.

Best possible service and repairs I could have expected! Took care of all the details regarding the repairs and recall and moved the vehicle to various locations to have it painted and another for the recall on the hatchback latch. Prompt, courteous and called to provide updates throughout this time! Vehicle was washed and clean, impressed... 5 stars service!

I bought new 2020 ford ranger xlt 6 months ago got 42,000 ford points w/new vehicle purchase. Should be good for 3 oil changes. Made appointment 2 hrs later done and they took 34,928 points. Thanks for one oil change. As far as I understand 10 points for $1. I did rotate the tires total bill $174.64. So 17,500 points I get but they took them all ...almost. Not surprised they never return calls.

Jose Vargas was great! We shared fishing stories and he was very diligent in helps Me through the maintenance visit!

I own a 2015 Taurus SHO. I called to ask the price to calibrate my lane keep assist. The service advisor argued with me and was rude saying my car does not have that feature. It DOES. I use it. It is even in the owner's manual. It is obviously right there on the windshield. You can see the cameras a mile a way looking at the car. How dare a service advisor tell a customer they do not know what they are talking about even after they are told it is standard equipment that is being used. I called two other dealers for pricing after this who knew it had that as standard and were happy to give me a price. I have the Ford Factory Certified Extended Warranty (ESP) and they are close to my house. I have purchased maintenance items from them in the past because I am firm believer in only using Ford Motorcaft parts and fluids for all my Fords However I will not be using them for any of my future business.

Drove all the way to Ft worth from Big spring Tx because my local ford house had my 2016 Ford F150 for over 2 weeks and did nothing to it.. the great people here, greeted me and assured me that everything would get repaired and they did.. definitely worth the 4 hr drive and will be going back for all repairs.. A++++

Loved my experience and will continue my business with them, very nice and courteous!!!

I went to Auto Nation with my newly owned Van to have the oil changed; it took 2 hours and 20 minutes. I went in with van's locks working all around. When the van came out the driver side lock was not working with the remote. Asked the advisor about that? The response was we didn't do anything to the locks. Now i have to open my driver side manually with the key. If it wasn't for the long wait & the lock issue I would give these people 5 Stars.

Service department is horrible! I went in to get my recall done just to waste my day and time. They weren’t able to do it because they didn’t have the parts in stock. (Not a problem) The service advisor said he’d call me Monday to come back in. I never got the call! I even called in and left a message and still no call back! I just feel since I’m not paying for the service since it’s a recall that I’m not important or they care about fixing my vehicle. Had I needed a service and had to pay I’m sure they would of called me back or care.

Great service.

Easy to book appointment through the app. Prompt, courteous greeting on arrival. Provided requested services in a reasonable timeframe, respecting that I was waiting on-site. My service advisor did a nice job keeping me updated of progress and options.

Service was completed in timely manner. Steve is always pleasant and keeps me well informed on the progress of the work.

The service tech was friendly, but they must have been short handed because the “it should only take an hour” service turned into two.

Jeff was super helpful, very thorough, and very kind! i will definitely ask for him again.

Fast and awesome service!!

Went in for standard service(oil change, tire rotation, check out the car for issues) and had a slow leak on one of the tires. Asked them to find the leak and repair. They told me the tire had been punctured on the sidewall and could not be repaired. I took the the vehicle to my regular tire shop and found the nail in the flat of the tread where it was easily repaired. This was either a lazy tech not looking for the nail or them trying to sell me a new set of tires. I do not appreciate either reason. The rest of the service was fine.

AWESOME!!!!

My check engine light came on while on my way home at 7:30 am Friday morning and I was able to make it to AN Ford and the service technician was very helpful in getting my car fixed in a reasonable amount of time. Thank you

Poor service.it took 4 days for a service that should’ve been done in 1—2 days. Over priced. Paid for diagnostic without give a diagnosis for the problem.Did not even get the car washed after the service.DO NOT RECOMMEND

Went to the Ft. Worth autonation because the Burleson didn't have what I wanted, was told if I started the buying process I would get my vehicle to the front of the service line. Now I'm out the down payment and still haven't seen the vehicle.

First oil change on a vehicle recently bought from another Autonation dealer. I was able to book an appointment quickly and conveniently, got the work done while I waited. Service writer was cordial. Good experience.

I recently had some warranty work done on my Ford F150. Everything was done as promised on time and the shuttle driver Gary is a great representative of professionalism for your organization.

Excellent service and very professional in checking out the car to ensure no unexpected problems while my spouse is driving it.

I had the best car experience at Fort Worth Autonation. As a first time car buyer I was very anxious about the whole process but salesman Chris shields made me very comfortable & assured me he would take care of me & he did just that! Gary Anderson in finance also helped me get the best deal & made the whole experience enjoyable! I will definitely be a lifelong purchaser from Fort Worth Autonation! I highly recommend anyone to do business with this outstanding group of people!

Happy overall with my experience. Chris Shields in sales and Gary Anderson in finance were great to deal with.

Wife and I are pleased with the service we received. Chris Shields in sales and Gary Anderson in finance were great to deal with. Loving the new car!

Had an easy buying experience, didn't feel pressured with the no haggle pricing process. My point of contact was always exceedingly helpful and did anything he could to help me out.

My experience at Auto Nation was beyond Amazing! All of the staff there were very helpful and very patient they even stayed to make sure everything was going good with the deal!

It was great, everyone was super helpful. Very good service and very friendly

I found this vehicle online and purchased it in full site unseen days before driving 360 miles to pick it up. I understand it was a used van with minimal amenities, I bought it to be used as a delivery van. The salesman literally had to do nothing. It still took me over two hours to complete the paperwork, in some cases, I filled the same forms out twice. After waiting to have the temporary tag placed on the vehicle, I was basically hustled out of the building, after watching a couple before me treated as if they just won the lottery. As the salesman and I were walking out, one of his managers bumped into him and asked, "How did it go with your Amarillo guy?" I was walking right behind him. After a brief exchange, the manager basically waved me out the door. On my way back home, I stopped to get gas and discovered some minor body damage on the van not visible nor mentioned in the online ad. My fault or not being a better buyer though I would still have purchased it, but in that moment I realized this dealership still practices stale tactics, was well aware of the damage and I clearly understood why they ask you to sign a "You agree not to sue us" document.

Jeff Sanderson was very helpful and communicated with me promptly. The service on my F150 was done quickly. I am very satisfied with the service.

Definitely not happy with the inattentiveness and complete disregard they showed towards our level of competence in valuing our trade in vehicles. I am not a car guy however I can use the web to search for what a vehicle's fair value is. After we were told the vehicle we were looking at was around $25,000 they refused to honor that price and instead priced it at $25,995. And flat refused to negotiate other then to devalue our trade in. Not impressed at all

I'm very dissatisfied with AutoNation...AGAIN. I had a 8:30am appointment to get an oil change and tire rotation. I didn't leave until 10:40am. This is my 4th time getting an oil change, but it's my 3rd time waiting so long. This is totally unacceptable. I purchased my vehicle not even a year ago and purchased the oil change maintenance package which is the ONLY reason I continue to go. An appointment was made so I wouldn't have to spend so much time there.

My Service Advisor, Susan Lee is the best! I have been taking my car there and she is so knowledgeable and professional and takes great care of me and my car! Also, the Service Manager, Johnny Wood is also so professional and knows all about customer service and takes care of his customers. Thank you Susan and Johnny and thank you Autonation!

Repair completed quickly on short notice, and to my satisfaction.

I bought a Ford Fiesta on Saturday afternoon, they said they would deliver my car on Monday after cleaning and inspecting it. Today is Wednesday and have not received the vehicle. I wish their where honest with there customers, doesn't take three days to clean and inspect a car.

They were great and got me in and out in a timely manner

I don't care for high pressure salespeople and usually walk away from a deal for that reason. Miguel was down to earth and friendly and for that reason, anyone looking to buy a Ford, I would recommend this dealership.

Not to bad of a car buying process Games weren?t to bad. Finally honored online advertised price

Blake Brown in sales was attentive, patient and really informative. When it came time to the financing and closing, Josh and Zach were amazing as well. You can tell that these gentlemen have been working with each other for a while and their rapport with each other translates into excellent customer service. I will gladly refer more people to them.

The staff at Auto Nation was punctual, professional, and personable. They changed my oil and inspected my car. This is a very busy dealership and they were able to get me out of there in an hour.

I purchased my new vehicle from here, as a recommendation from family. I had shop online, and found the one I wanted. So I reserved it and worked with salesperson Blake. He was kind enough and understanding as to my needs. The entire stuff aided in my questions as well as my needs. They even went above and beyond my needs and got me what I was looking for. Would recommend.

I didn?t expect to have to leave my car all day for a minor repair.

I went in just to look around and had no intentions of buying but thanks to Allan and his willingness to work with me to get the best price I walked out with a brand new truck.

My truck had an issue with the mirrors that they could not solve yet. They consulted with Ford whose repair suggestion didn't work either. They are working through the issue, gave me a loaner and I have no complaints with the service at all.

Auto nation Ford is the best Ford dealership I have been to. The best customer service I have ever experienced!

Steve Hunter is the absolutely the best. always friendly . you can count on him for good service

Everything was done in a reasonable time. Susan Lee took good care of me

Oil Change & Filter change, price is reasonable and less than most services. They even hand washed my dirty car!

Dealt with Jose on this last visit. Extremely pleasant and professional. He asked me the purpose of my visit and told me he would take care of me. I was surprised how fast they worked on my car and called to say it was ready for pick up.

Our sales rep listened to all of our requests and we were able to get our dream SUV at a fair price! Finance made the usual frustrating process of financials very smooth and easy. We will be back here for our next purchase!

I purchased my car from this dealership 3 years ago and had a great experience. I got the service package, so I have been taking my car here for oil changes for the last 3 years. Normally, I'm in and out in an hour or less. This time, I was there for over 2 hours. No proactive communication was given to me on why it was taking so long, I had to check in with 2 people and when my car was finally brought up, it hadn't even been washed which is usually included. People can do alot by either setting correct expectations upfront, or proactively communicating - neither of which was done here. Do not take your car here for services.

Very personal and fast. I got an immediate appointment and was met on arrival. The process was quick and my time was appreciated.

Awesome deal. Great Suv and Great Service. What else could you ask for.

The purchasing process was very impressive and the pre-approval communication helped the buying process tremendously

efficient friendly experience.

Very easy to work with, pleasant, accommodating and efficient

Recently purchased a 2021 F-250 King Ranch. Chris Shields was great!

Service department is excellent.

Susan Lee was a big help, she took care of everything

Had to take my car in to get my engine replace, Dalton was very helpful and had me in a rental with in just a few days. Thank you Dalton!

I only take my car(s) to AutoNation in Fort Worth TX because of the quality service it provides. Service Director (Johnny Woods) superior in providing great customer experience. Highly recommend

Blake was a pleasure to deal with. We got a great deal on a beautiful F150!

why does it take an hour and 45 minutes to get your oil change when you have an appointment when I go in there and I don’t have an appointment takes an hour and a half ,The service guys said is because they have to rotate the tires and check all fluids ,well this is done when it takes an hour and a half with no appointment, if you have an appointment it should not take that long

I took my 2016 Ford F150 FX4 in on a Tuesday for a grinding noise problem at the front end of the truck. My Service Manager, Jeff Sanderson, was very attentive in writing up my description of the problem. He set my expectations about what the technicians would do, what the warranty possibly would cover, and that he would call me as soon as he knew what the problem was. Jeff called the next day and explained the problem, which required both front wheel housings (IWE) to be replaced and what repairs the warranty covered. In addition to the repairs, the windshield was replaced, a tuneup performed, and the radiator fluid was replaced. All repairs and services were completed by Thursday evening. I would like to compliment Jeff and the Fort Worth Autonation Service Department for making my service experience as informative and efficient as possible. My truck drives and sounds like it is brand new. Outstanding job! Sincerely, Dale Whited

Awesome Service. Checked out my newly bought 2010 Powerstroke!! Chris is #1.

Service on my truck that I purchased there has been issue free. They are not the fastest, but times when I raised an issue over the time required, they gave me a detail on the next visit.

This dealership was excellent to deal with in all ways. From the time I arrived to checking out. Very friendly and straight forward

Service performed efficiently.

Easily the best car buying experience I have ever had. The Salesman didn’t pressure me into my truck at all. They let me make my own decision. Will definitely be referring family and friends and will definitely buy again from them.

Easily the best car buying experience I have ever had. The Salesman didn’t pressure me into my truck at all. They let me make my own decision. Will definitely be referring family and friends and will definitely buy again from them.

By far the easiest car buying process I have ever experienced. There was zero pressure and the staff really cared that you get exactly what you were looking for. AutoNation is building long-term repeat customers through excellent customer service.

Excellent customer service, very nice, courteous and listens to the customer needs.

Mike was amazing as always! Always greeted with a smile and great customer service from him!

LOVE this place! I have purchased 3 cars from this location and have been extremely satisfied with the excellent customer service in their service department!

Auto Nation replaced a buzzing relay on my 2014 F150 quickly and competently.

Routine oil change but they make it easy. We always leave the car, go eat breakfast, and pick it up later. Employees very friendly and courteous.

Found the car on line and spoke to dealer rep. We inquired about the car's condition and the answer made us feel like it was alright. The car has hail damage. It was raining when we looked at it and we didn't notice. We were also told we could purchase with a credit card. When we got there we were told we could only pay for 1/2 with credit card. Glad I brought a check book. It was frustrating not to be able to make the transaction all remotely.

The guys from start to finish that assisted my wife in finding her new truck was very caring and considerate as to what she wanted. And as for the pricing process Mr.Maxie went above and beyond to do his magic to get me where I wanted to make her dream come true. Mr. Vargas thank you for helping with all the time in the finalizing process you guys really are a great team at Auto Nation Ft. Worth!! Also the young gentleman that took her on her test ride was such a joy she said and he showed her all the bells and whistles and how to work them. She is very happy and Thankful for all you all done for her she LOVES HER TRUCK!!! 😁👍 SHE SAID YOU ARE A 10 STAR !! 🌟

The guys from start to finish that assisted my wife in finding her new truck was very caring and considerate as to what she wanted. And as for the pricing process Mr.Maxie went above and beyond to do his magic to get me where I wanted to make her dream come true. Mr. Vargas thank you for helping with all the time in the finalizing process you guys really are a great team at Auto Nation Ft. Worth!!

Salesman De'Van was awesome. The financing part, not so much.

A good experience. The service writer Jeff thoroughly explained the periodic maintenance needed. It had been quite a while.

Manuel is the best!! He made the process of getting a car easy and he gave great service!!

Dalton was amazing from start to finish. He was a super cool guy and kept me informed with everything via text. My truck was fixed quickly.

I have always been satisfied with service on my Ford at AutoNation. Work was accomplished in a timely manner, and all personnel were courteous!

Had a good experience and drove off in a new 2021 Bronco Sport! Antwonie was very helpful and was a fun guy to talk to. Loving my new Bronco!

good customer service, bought a 2020 F150 Lariat, very satisfied

I researched a 2008 Toyota Tundra they had for sale at almost $14K. I researched the truck on NADA for value based on the options listed on their website. NADA had the price at $13K. So I emailed them and offered $12,500. A rude salesman called back stating the truck had already been sold and didn't know why the vehicle still showed on Craigslist. Well, I had already checked THEIR website and the vehicle was still there. DO YOUR DUE DILIGENCE BEFORE PURCHASING A VEHICLE AND DON'T PURCHASE FROM THESE CRIMINALS!

Avery and AJ were great. Took four 1 1/2 hour trips from Dallas before the truck was ready. Bought it and was not able to actually pick up the truck until a week later. Upper management needs to take a few courses in customer service. Every review refers to the same issue-management and attitude. Lots of car dealerships in Dallas and Ft Worth -would NEVER spend another dime at this one.

AutoNation made the buying process pretty easy and I am driving an awesome new Bronco Sport! Thanks!

I have used synthetic oil in my truck it?s on their service records, and they still put the standard oil in. Why?

Antwonie was great. I highly recommend him. He made the process easy.

Had my fusion serviced and it's CEL diagnosed. Dropped it off on Friday and told Jeff Sanderson that I was nervous about getting it back by Tuesday so I could get to work. He made sure it got diagnosed and worked on in time so I could pick it up and not miss work. Did me a huge favor! They also followed mask protocols very carefully, which was comforting to see.

The best service we have ever had! Smooth and quick! Thanks guys we will return!

Everything time I get vehicle serviced,all expectations are above satisfactory

My service on my vehicle was met above satisfactory

Hayden and Josh were super efficient and polite and forward, which worked perfect for me. I’m straight to the point, no waiting for hours, and didn’t waste any of our time. Left in my New 2020 Ford! Great service,

I was in for a sunroof repair and was treated great by Dalton and service was done on time at a reasonable price! Definitely going back!

Service tech was very friendly and helpful. They even washed and vacuumed my car out. I love AutoNation!

Manny was a great help and continued to help after with questions. Thanks Manny.

You could use some new chairs in your waiting room!!

They always have a person available to help.

I found the car I wanted at this dealership while searching online. I live over 200 miles away from the dealership and in another state. They worked with me to have the vehicle inspected by a third-party mechanic before I drove down to buy it. The car was priced reasonably and in good condition. It took several calls, but we were able to negotiate everything over the phone. They even gave me more than I expected on my trade in through their online trade in offer system. I am very happy with my car buying experience with AutoNation in Fort Worth.

I only keep going there because I purchased the service package when I purchased the vehicle. I will never do that again. When I brought in my trade-in vehicle, one of my disabled veteran license plates "magically" disappeared. They denied all responsibility. Every time I bring my vehicle in for the service I already paid for, it is confused and takes hours. Yesterday they blamed COVID, but it always takes too long. Hours too long. It doesn't matter whether I go in for an oil change or an alignment, I am there for hours. And the system of setting an appointment is a joke. I know that if I am late for an appointment with, say, my doctor, or the IRS, then I am late and lose my place. But for Auto Nation, the appointment time is the time when I arrive and begin waiting. There is typically one person assigned to deal with my case, but that person is never there when I arrive. I will drive in and someone will approach me: "can I help you?" I tell them I have an appointment. They ask for my name, look it up, and then say that someone else is assigned to help me. So I wait for five minutes. Then someone else approaches me: "can I help you?" I tell them I have an appointment, they look up my name, and then tell me that someone else is assigned to help me. So I wait. Yesterday three people approached me before I talked with my designated helper. Seriously, that's three people who weren't doing anything, but nothing could happen until my magical helper appeared. And then the waiting begins. For hours. For an oil change. Like I said, I am only going because I already paid for it. Once I have used up all of my free services, I am never going back, not for a new vehicle, not for service, not for anything. I may not even buy a Ford next time.

Blake was an amazing salesman!! He was so knowledgeable and friendly.

Great Experience & super polite salesman. I was very unsure as most people are at dealerships but Roy Baker was extremely patient with me and definitely knows what he’s doing. Very satisfied!! ❤️

Overall great experience. Vehicle was ready for me upon arrival, paperwork was simple and straightforward, salesman filled the tank up with gas, and I was gone. The only criticism I have is that the salesman kept calling me “buddy.” I think the more appropriate response would be “sir” or “ma’am.”

I wouldn't recommend purchasing the oil change package when you get your car from here. I'm not sure how you purchase a BMW vehicle then they offer the oil change package, but NEVER have your filter or oil???They leave you waiting for HRS instead of offering a loaner and time is valuable. I am very upset that EVERYTIME my husband has to get his oil changed he ends up having to go back or he waits half a day as if he works there. This is unexpectable. He makes his appointments 48 hours in advance and still has to wait, each time. This is not great customer service. Save your money on the oil package when purchasing the vehicle and go somewhere else.

Took car in for an oil change/tire rotation it took 2 hours with an appointment. When we drove off and onto the freeway the hood was not closed on my vehicle we had to pull over on the freeway to close it.

Brought my car in for scheduled maintenance. It was a simple oil change and tire rotation. Very pleased with the professional service when I arrived. The waiting room was clean as were the rest rooms. Definitely returning next time.

Repeat customer because of thorough service provided with courtesy. Thank you.

Had a good purchase And service experience, had some issues at first but they took good care of me afterwards, made me happy.

Great experience. Have bought about 15 vehicles from this dealership. Go see Manny N.

Phil was great to work with. Got me a price on a new truck that beat all other competitors. Made the buying process quick and simple.

got in and out the same day.

First time buying at Auto Nation. Good experience! Easy to work with! They did everything they said they would do. Our salesman Mike did everything possible to make our experience pleasant. We will definitely go back!!

I thought I had a leak and when I took to service Mike took a look and felt it was the Ecoboost but I wanted to be sure since I was going on the road. So Monday I took it back and had it checked out and no leak! Thanks Mike and the service team for giving me piece of mind. They have been my dealership since I moved here in 2017. Total satisfaction.

Overall, very impressed with the work and professionalism of the staff.

Whatever you do DO NOT go to the AutoNation Ford dealership on Bryant Irving. My grandpa retired from Ford so we are loyal ford people and we have never in our lives had to deal with a more disrespectful service team and sales team. I went in for an oil change and what they call the "works" where they check is all systems are working properly. I had an appointment and still waiting over 3 hours and when I inquired they had still not gotten to my car. When I finally got the service completed they said every system was in the "green" which i thought was odd on my 4 year old Ford Edge but I went with it. My battery literally died the next day and the AAA tow truck man who assisted me showed me that there was and IMMENSE amount of corrosion on the battery and i quote "If anyone would have opened your hood they would have recommended to replace that immediately". Since then I have had multiple other issues that were supposedly in the "green" but somehow magically turned up to be needing to be fixed.

A very pleasant buying experience with an awesome price. I got a lot more vehicle than I was looking for

I brought my car in for oil change headlight bulb. Mike was a very good associate at the Fort Worth Bryant Irving location.

My fiancé and I researched the vehicle we wanted and bought a 2020 Ford Explorer. Straight off the show room floor it had a burnt out switch for the 3 rd row seats. Took 4 days to get that fixed and to get the rear seat entertainment, that came with the car, installed. Got to drive it for 3 weeks before all of the electrical systems went haywire 8 hours away from home. It then spent 3, nearly 4 weeks, at a Ford dealership's service department looking for electrical faults causing the vehicle to be unsafe for driving. The service technician felt that all of the issues originated with how the rear seat entertainment system was installed. Now that it has had issues and surges through the electrical system it will be prone to having more issues in the future. This obviously decreases our confidence in this being a reliable vehicle for me to drive hours away from home for work. We went to the dealer that sold us the car and asked them to take the defective vehicle they sold us back and put us in a new vehicle. Their response was that they could give us $20,000 less than what we paid for the car less than 2 months ago. I have only been able to drive this car for 3 weeks and was left stranded and stressed far from home. And this dealerships response was that I was SOL. I am stuck in a brand new ticking time bomb waiting for it to leave me stranded again.

Very helpful with identifying a problem with tires and then with selecting better tires for my vehicle.

For having 3 major things and 1 minor repair worked on, I am pleased to say the price was very reasonable. Also, I was shocked to have my car back the next day. It was about a 24 hour turnaround.

Everyone I encountered was professional and friendly. Susan, in the service department was especially nice. Also Mr Gary Allen, the shuttle driver was extremely kind and friendly, yet professional. Your staff made me feel like a valued customer.

Long time Ford owner but first time to auto nation Fort Worth. Was in the area and wife wanted to stop and look at explorers. Every one we dealt with was extremely nice and dealership was nice. While looking at an explorer, wife decided to go with an edge. Tony was awesome and wife finally divorced GMC and joined the Ford family and loves her new car. Will definitely go back again.

The process was easy and they was able to make it fun. Perfect attitudes and everyone made me feel welcome

Overall Great experience I am familiar with the car business and new the deal was going to be hard to get out off a 2020 Silverado into a 2020 F-150 but deVan and his made work for two days on the deal and we were able to come to terms and got me in a Ford.

As usual, my service was prompt. I was advised on what my car needed without feeling that I was being upsold. I have worked with Pacer Duddington for years and was sad to see him go, but Jeff Sanderson may be my new go-to person! Thank you!

I use Auto Nation on Bryant Irvin Road, Fort Worth, TX for all my service needs. I would never go anywhere else. Mr. Mike Parker, Service Manager, is the best!!

Some dealers are very pushy and try to get you to spend an arm and a leg on something completely different from what you came in for. Not here, took my truck in and couldn't believe they did my oil change and inspection and didn't tell me I needed new suspension.

Friendly and prompt service

Yes I would recommend them !!!! Got me in and out did a great job !! Mr.Sanderson great guy very professional !!! Thanks

I was very pleased with the overall customer and personal service I received from AutoNation. Stefano my dealer went out of his way to make sure all my needs were met, even down to getting stuck with my old car that broke down on him in the middle of traffic! The entire staff was courteous and kind to make sure I didn't leave without being satisfied. I appreciate and recommend them highly for getting into a new car. Thank you again AutoNation!!!

I had a very pleasureable experiance when taking my van in for a recalled part luckily my van did not have a faulty part but the service manager Jeff was very kind! After having an extreemly bad experiance a few years ago I was so glad to see that they had turned their customers service around.

Have been dealing with Autonation for a long while and am consistently pleased.

Very good job..! Very fast good attention..I will recommend to my friends , I?m very grateful...

Quick service and all ways courteous No matter what I need

Very friendly and fast service. Love being able to do my maintenance on a Saturday.

Well done service department! My car was serviced for an oil change and a flat tire. The job was done while I waited. I recommend buying a car from the dealership because they will do more for your car needs.

Good,great,awesome,fantastic,nice,well done, super,

I’ve had my Ford Edge serviced here for almost 3 years. It’s a very streamlined process IMO. I highly recommend this dealership for your servicing needs!!

I had a awesome experience, thank you. I would Recommend friends to this dealership and fourth service

La pronta atención y las personas muy atentas me gusta cuando me limpian el carro y el servicio del carro para volver a casa y de recoger el señor es muy atento

For the last four years I have used Auto Nation Ford on Bryant Irvin to service the engine on our V 10 Ford motor coaches as well as all our cars. We made an appointment to get the oil changed in our Class A at this Ford dealership for this last Thursday. Upon arrival, which was three days after we made the appointment, we were informed that they no longer do RV oil changes. Really????? No one even called to cancel our appointment. If you have a new policy that is fine but why did you let me go to Cleburne and drive to your location in the first place? So, my four Ford products will now be serviced somewhere else...

Jose (service rep) was great, helped me with problem and scheduled a loaner vehicle for me. Had water leak, tech was unable to find where leak was coming from. Johnny Wood (service manager) is the beast of all, always there for customer with problems.

Like most people I spent weeks researching the pickup truck I was interested in purchasing. Trying to figure out what would be a reasonable price for the truck and a fair value of my trade in. Watched countless YouTube videos on car salesman tactics and how to avoid them. How to tell the dealer I wasn’t going to pay for the high price low value addendum items that they inevitably add on to vehicle. I was surprised that AutoNation Ford of Fort Worth presented me with a price on the new Ford Ranger Lariat that was lower than I expected. Offered more for my trade than expected and didn’t have an addendum sticker with all the usual suspect items that most dealers seem to pack on a vehicle that few people actually want. All seemed good but one more hurdle, the Finance Office😬. I already had financing arranged through our credit union but watched any videos in preparation for the heavy handed sales pitches from him. Again pleasantly surprised. Although he did offer quite a selection of items all of which I declined except for the extended warranty, but there was no real pressure to purchase the other items. This was the most painless auto purchase every. Salesperson was Blake.

Nice friendly staff and the wait is short compared to some other locations.

Ruptured boot between turbo an d intercooler , took 3 and 1/2 weeks to get replacement part. Ford customer for 25 years. I think it was time to think outside the box pandemic or not .

I co-signed for my daughter to get her a car. Everything went smooth, into the loan payments came in the mail, in my name. Come to find out, in order to make the sale go through with the bank. The salesman/ finance person put the car in my name, with me not knowing....smh

Great experience will be back for sure!

Needed to get in and out quick and mentioned it. they did a great job servicing my car quickly and properly!

The Service Department went the extra mile to help me out with a warranty adjustment.

Everything went as expected this was my fourth Ford Escape and I?m really loving the color and new features. Manny Nunez took great care of me and Gary Anderson in the Financial part

We just bought a new Expedition from here. Our salesman was Allen. He did a top-notch job at making sure we were happy with the entire process. I highly recommend using them for your next purchase and ask for Allen. We will be back for our next purchase. Thanks!

Just bought a used truck from Auto Nation. Great folks, clean truck, good price, no pressure. Thanks, Allen, Chris, and Zach.

Susan was great in getting my car repaired. Service was quick and I was kept informed of what needed to be done.

Took truck in for two problems. They explained what the causes could have been and how they would fix it. Ended up getting it done in less than 36 hours. Great service team, great dealership.

The best car buying experience I have ever had by far. These people are great!!!

Excellent experience with getting my F250 Super Duty taken care of. As soon as I put my truck in park David Bearce was standing at my door ready to take care of whatever I needed. I was there to have a recall issue and a warranty issue addressed. I felt very welcome and heard and knew my Truck was in good hands. Received a call from David that there were some other items that needed to be fixed that the technician noticed when he was handling the issues I brought my vehicle in for. Items that carried a hefty price tag. David explained all the options and asked if I had purchased an extended warranty. Thanks to David’s thoroughness I was reminded about the warranty I had purchased. David saved me a ton of money. Even though I pass several Ford Dealerships to get to AutoNation, I will continue to do so to take my truck to them.

Battery was installed in les than an hour. I was kept informed of the progress. Steering wheel and gear shift were covered in plastic. Everything was wiped clean.

The service department is the best. Every time I have taken one of our cars in there for service we have been treated perfectly.

Needed repairs due to check engine light on my 2013 Ford Escape. The overall experience was smooth and the staff professional and knowledgeable!

Great dealership and friendly people. Clean and comfortable waiting room in the service department. Appreciate the follow up call to discuss any concerns I had.

They got me the car I wanted at a rate I could afford .They were courteous and kind followed all the covid rules offered water and it didn't take all day.I bought my first car thru them three years ago and both times I was only looking said I can't afford this I have not this kind of credit and they said we have a lot of lenders and our credit guys will work hard to get you into a new car.They went above and beyond both times I would recommend them to everyone .Ten stars all the way.

Assistant service manager David Bearce is great to work with. The epitome of customer service.

Team members have always been friendly and the oil change was done pretty quickly this time but I am sick of this service center. The nice guy that drives the shuttle helped get an advisor to help me as I was skipped and standing outside my truck waiting. The waiting room is terrible. A small 1980's tv up in the corner w 1 chair and 1 small couch facing it. The other small couch faces the opposite direction. My wife bought a vehicle from another dealer and the service and amenities are SO much better. I had taken my wife's car for service and it was automatically washed even though it was pretty clean. At AutoNation my truck was filthy and I mistakenly thought they would wash it but no. I went back in and asked but was told it would have to be put inline and would take awhile. They have never offered to wash my car unless I ask them to. I have purchased a Focus, Explorer, and F-150 from this location over the years and always had them serviced there because I work near by but I have come to realize there are much better places out there.

Jose Ramos, Chano, Mr Gary, Trent and Luf always take care of me!

Jose?s , service writer , does a great job , plans ,organized , and executes well .

Always professional, honest and reasonable.

No problems....courteous service, timely, I have been going to Ford Nation ever since I bought my car there in 2015 and will continue to do so.

Jose, Tony, and Gary were very helpful in my car buying experience! They made it as easy and painless as possible.

Service done in a timely and friendly manner. Bought the car here and have always had it serviced here.

Susan Lee provided excellent service. My appointment was handled quickly. 5 Stars for her.

Friendly, excellent service.

I have to say after many years of going to Grapevine Ford, AutoNation Ford has impressed me more. They really do care about you as a customer and my salesman De'Van Ward was great.

Pacer Duddington has been helping for a couple of years now with my 2013 Ford F150 and he always goes above and beyond doing a great job taking care of me. I would recommend this Autonation and Pacer to anyone, they all have great customer service from the start of your appointment all the way to when you pay at the counter.

Best customer service ever. The rep gentlemen we r polite clean and informTive

I had the experience of having Susan Lee as my Service Provider and she was simply awesome! I really enjoy coming this location mainly because of the ?GREAT CUSTOMER SERVICE SKILLS? I will definitely recommend anyone who has a vehicle and are looking for a Great person to wait on you, asked for Susan Lee at AutoNation Bryant Irwin Fort Worth, Tx

Susan in service is the best service advisor and Manny in sales best salesman ever.

Job was done quickly and efficiently! Checking out was safe and quickly getting it done.

Pacer Duddington was very helpful and very professional in the way he handle my issues. By far the best service professional I?ve dealt with at any Ford dealer I?ve been too.

My purchase was long distance. I dealt with the salesman by phone and by computer. Blake was wonderful and very attentive to my needs. My vehicle was delivered to me and the driver was very experienced at her job. I will always go to AutoNation for any further auto needs. Thank you very much.

This is the second time I've used these guys for servicing my F-150. Once again, they surpassed my expectations. If you want an honest group of guys who do an amazing job, this is the place for you.

As always the service was done with efficiency and thoroughness. I also appreciated the evidence of extra cleaning in the waiting area in recognition of the guidelines during these difficult days. My thanks to Service Manager Stephen and all the staff.

Chris purtell set me up with the easiest car deal I’ve ever done in my life he went above and beyond what I expected wasn’t pushy and made sure I got a deal I was happy with and was as honest as a car salesman can be

The Bryant Irving location is great..very helpful and will get your car serviced quick as possible

Ford service is excellent. Jose Ramos is always extremely helpful when I take my 2019 F250 in for service or any of our vehicles.

Pacer Duddington has been my service advisor for the last couple of years with different trucks I’ve had. He is always very knowledgeable and willing to help.

Great people and great service! I love my qx56!

Lazy service supervisors. Nobody greets you when you pull up for service. Everybody just sits in their office. Did not wash my car after service. Very disappointed!

I go to Auto Nation Ford/ Mazda on Bryant Irvin Rd it's convenient to my house. The staff are all friendly, the lounge is comfortable, My service writer is Pacer Duddington he takes good care of my car's needs and explains everything to me that needs to be done or any services that may be due. He always lets me know if there is any coupons that might help with any service I need done at that time. I bought my car from David McDavid Ford but, I service my car at Auto Nation Ford / Mazda because THEY CARE for their CUSTOMERS and don't try to sale you a service you don't need. I have never had a problem with them. Thank you for all the Great Work Auto Nation & Pacer Duddington. Customer For Life Teri Obarto

I've bought my last two new vehicles from this dealership. I have all my Ford's serviced here. Now, my Service Advisor-Mike Parker is simply outstanding!!!! What an asset to your team. He's always prompt and efficient with my time and our Ford vehicles. He under promises and over delivers!!! EVERYTIME! Kudos to this awesome dealership!

Great service staff. Fast service on my vehicle. Nice loaner. Everyone was very nice and willing to help.

Mike Parker is simply outstanding!!!! What an asset to your team. He's always prompt and efficient with my time and our Ford vehicles. He under promises and over delivers!!! ALWAYS! Kudos to this awesome dealership!

Supper fast, even an unexpected wash job. Nice list of various items on the truck that all checked out ok.

Matt was great getting my F150 in and out for transmission flush. But i also need new front sway bars; cost quoted was outrageous compared to how much i can buy same Ford parts online, i cant afford the repair.

I purchased my 2018 Ford Escape from this Dealership 2 years ago. I only have this Dealership service my vehicle. I trust their professionalism. Thank you to Mike Parker for the speedy service I received yesterday.

These guys are awesome. Personable, professional and patient. I worked with Kyle, Blake and James and they went above and beyond not just with the sale of my vehicle but really delivered on the customer service and follow up. I highly recommend them to anyone looking for a vehicle. 10/10 would shop here again.

Everyone was awesome and so helpful!!

Such friendly and amazing service. Awesome buying experience!!

Dropped my car off for recall repairs. Finished as stated. Drop off and pick service. And car washed. Loved it.

There's a lot of miscommunication at this place. When I called to make my appointment, the lady in the call center (that's the first problem- you talk to somebody in a call center vs. a service advisor) said i had 3 separate recalls and that it would take approximately 8-9 hours. Due to the length of time, however she could get me a loaner. All i needed was my ID, proof of insurance, and a $50 deposit that would be refunded when I brought the loaner back unscathed. So far so good. However, when I showed up with my car to get serviced, it was a totally different story. The service advisor told me they don't do loaners and there was nothing written in the system about it. He also told me I only had one safety recall that could be performed. The other two recalls weren't safety related, so they couldn't do squat about them. My frustration level was high and so I asked to speak to the Customer Service manager. I was told he wasn't there, but I did receive his business card. My day is completely impacted at this point. Anything I had planned to do, could no longer be accomplished because that loaner I was supposed to have, is really just a figment of the imagination. Why do the people in the AutoNation call center know about giving out loaners if there really are no loaners to give out??? Riddle me that. The ONLY thing that slightly helped was the fact that the dealership had an individual who provided rides to and from home, places of work, etc. He was very conversational, courteous, and able to drop me off at home and pick me back up later once my car was finished. But of course that was on his schedule, not mine, and none of the other things I wanted to accomplish that day got done because i had no loaner vehicle like I was promised. I bought my vehicle here and have had it serviced here a few times. None of my experiences had been all that great, but this was hands down the most disappointing one. If I ever buy a Ford again, which is unlikely, it won't be from this dealership. And there's zero chance I take my vehicle here to get serviced again. I'll drive out of my way to get it serviced somewhere else.

Long, long wait. Car was not washed after service. Service rep was good. Cashier was nice.

Thank you for the easy and hassle free experience in purchasing my GTMustang that I?m enjoying immensely right now

2857 Michael Parker Thank you for the great customer service ! He is very knowledgeable and courteous too.

Their south Fort Worth outlet is absolutely the best experience.

The driver was kind and his customer service gets 100 stars.

They are overall very good and professional. I would recommend the dealership to others!

Service was great Joe Varga was my salesman and he was great!

Matthew Bowling always makes servicing your car easy. Great Service! Thanks!!

Jose is the best. We won?t go to anyone but him. He takes care of us in a prompt and courtesy manner.

I definitely recommend AutoNation Ford, Fort Worth. Their service manager, Mr. Mike Parker, is the best. Service is excellent.

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they took care of my new Ford F350 PU Truck with out any problems. I feel confident, that Auto Nation Ford is where I will take all of Service and Repair needs in the future.

Very satisfied with their service, thank you for coming out to my home and replacing the recalled parts

Simply the best! I've purchased vehicles in the past from this dealer and I needed a new vehicle ASAP. I told the salesman exactly what I wanted. He not only located what I wanted, but he made me just one offer and I couldn't refuse! This was by far the best and easiest purchase of a new vehicle I've ever experienced!

As usual, the service department staff was friendly and responsive. All my questions were answered, and the work done was satisfactory.

Bryan Irvin Auto Nation is one of the most professional dealerships in the country. There personal are all ways very professional and there to help for any problems .

Was wonderful service and everything was done correct the first time.

Had a recall call to make an appointment check the recall number drove the got up on my day off and they told me they already did that recall three weeks ago wasn’t too happy about it though

Told when I made the purchase of a used Jeep that the windshield would be replaced. That was in October and now it’s February.After making several phone calls I keep getting the run around. Even though it was in writing it would be replaced doesn’t seem to matter. There are many option to purchase in DFW area. I would recommend staying away from AutoNation family of dealerships. Texas Nissan or a Don Davis dealer will be my next choice. Great experience at both !

Well just remember,sticker price ,those are the numbers ,like or leave it,no move on what’s so ever ,all final decisions are made at corporate level ,have central place where decisions are made ,gave rock bottom on my trade and wanted sticker price on the vehicle ,so if want to be rip off it for you ,anyway thay live by there business model ,also if find at one dealership don’t surprised if get call from another dealership for that car very confusing,anyway if want save your hard earned dollers go elsewhere.

We saw the Expedition on their website that we we hunting. After contacting Chris we made arrangements to meet and view the car in three days. In 2 1/2 hours we drove away in the new Expedition. Happy wife happy life!!!! Thanks Chris

AutoNation has always been my go-to for my car repairs. They are very professional and do good work. I also like their shuttle service. The gentleman who took me to and from was very courteous.

Was pleased with service. It was fairly fast and Jose Synced my new phone with my car for me. Greatly appreciated.

Staff was very friendly and helpful. David was our rep and he went up and beyond for us.

I appreciated Service Advisor, Pacer Duddington for his assistance and knowledge with helping getting my vehicle service correctly. He kept me updated and informed.

What a great day. My husband needed a truck and my car broke down on thursday. We went in just to look around on Saturday and left with 2 brand new vehicles. everyone we spoke with was phenomenal. Jose Ramos at the service dept, Manager James, Sales people were Koby and Stefano and Josh in finance . Special thanks to Koby for making sure everything was good to go.

Very nice sales force and management. They know their cars, but do not push and make the customer feel uncomfortable. They searched the country for the car and color I wanted.

It had been awhile since I purchased a vehicle and the team at the Auto Nation in Fort Worth on Bryant Irving is amazing! From the internet experience to the closing of my sale, I could not have asked for a more professional experience. Joe Vargas was my sales rep, Josh took care of the financing and James Maxie was the manager who made it all come together perfectly! It is no surprise to me why these 3 gentleman are working in this industry. Ford/Auto Nation is very lucky to have all of them on their team. Again, thank you for an absolutely wonderful and stress free car buying experience.

The whole experience from start to finish was phenomenal. I 10/10 would recommend anybody looking for a vehicle to come here. We actually had a really fun experience which rarely happens when you are buying a vehicle. Best truck buying experience hands down!

Bought a truck 2 years ago and got the windshield protection. I need that now as I have a crack. I called the service dept number which is actually a 3rd party answering service! Schedule an appt to have the windshield replaced. I get there and they have no idea what I'm talking about. I speak with the Director of the service dept and he gives me 'the process' to get it replaced...this is also bad information! How in the world do you people stay in business. 2 Stars for service only because the guy in finance knew exactly what to do and pointed me in the right direction. My buying experience was good when I bought it, but for repairs, not so much...

Outstanding service, super friendly staff. Repairs made in a timely fashion

Looked at 10 trucks, test drove 5. Tony, the salesperson was patient and attentive.

Jerry Nash at AutoNation Ford Fort Worth is an excellent car salesman. Very honest, informative, and helpful. I really enjoyed working with him on buying a new Ford F150.

I've been going to AutoNation Ford of Fort Worth on Bryant Irving for many years now and have had the same service rep the entire time. Steve is honest and helpful and as a single woman, I know I am not getting taken for a ride. Steve listens and treats me like a valued customer. I highly recommend this dealership for service and repairs.

Be sure to visit the one on Bryant Irving..clean..friendly..respectful..glad to have your business

Service was great..restored my opinion of Ford..and Auto Nation care for their customers

Terrible customer service and the worst car buying experience that I have ever had. Salesman was not knowledgeable about the vehicles that he was selling. They promised to fix a windshield on the ford ranger we bought and we spent WEEKS after we bought it battling with them to get it fixed. Would not and will never recommend this dealership to anyone.

Always a reliable service every time we visit. Although you don?t have Mazda anymore you still take care of my car and my warranty with out issue.

Quick, easy and very helpful with most problems at all

This is exactly the experience one should expect when purchasing a vehicle. The AutoNation Ft Worth team went over and above expectations.

We drove in from out of town and needed an oil change quickly. Matthew in the service department was very professional and helpful. It’s not everyday you see such outstanding customer service! They got us in and out in timely manner, which I appreciated very much. We will definitely come back next time we are in town and need service completed on our trucks.

Personnel are really friendly and helpful. Everything explained through ly.

efficient and effective also very friendly organization

Both Misty and Mary were excellent to work with. They had me in and out of the dealership in the truck that I wanted before noon. It’s always nice to have a quick painless car deal. I would highly recommend them to my friends and family. Mary was very knowledgeable About the

Although you do not stock tires for this vehicle that you sold, Pacer ordered the tires and installed them as he promised.

Service was good. The service technician was friendly and helpful. Everything was explained well and the facility is nice.

Great experience with quality work. Communication was timely and accurate. Price for work was very fair.

Got my truck inspected there and had no problems. The service advisor (thank you Pacer) knew what he was doing and got me in the system quickly, and my vehicles inspection was done efficiently.

I was recommended AutoNation by a friend and was not disappointed. I was in need of a car and unsure of where to start looking but their site really helped narrow it down. On top of that De?van was very kind and welcoming. He sat down with me and discussed all the things I was looking for in a car and my needs. He was very informative and helpful with the process. With his help I was able to find a wonderful car that is perfect for me! I strongly recommend him and AutoNation to everyone!

The only thing that bothered me was my appointment was made on line and did not show in their system. No Bueno!!

One of the best services I?ve been to in a long time. Service advicer was very friendly and professional and fast. Very good experience.

Although the service writer is exceptional thank you Jose Ramos, the technician left my wife’s headlights on so when she was finished with her beauty parlor appointment She came out to an car with a dead battery. This is also not the first issue with the mechanics

I have the Best Service Rep at the Autonation in Fort Worth, Texas on the Byrant Irving Location. I have always had great experiences with Susan and felt very taken care of. I am glad to have bought my vehicle here at the same location knowing now what great service care they provided I would certainly buy my next vehicle here. The service to me after the sale is most important.

Outstanding and pleased with my new 2019 mustang and customer service.

Matthew was very upfront and professional about repairs to our truck

Brian Hurta was my sales person he did a fantastic job of getting me into the a car I needed. I?m very pleased with the buying process at Auto Nation

Went in for an oil change and everything was great

Excellent service all around and pleasure to do business with

THIS PLACE IS FULL OF CROOKS, JAMES MAXIE (SALESMEN)TRIED TO KEEP A CHECK, AND TRIED TO GET A LOAN FROM USING MY CHECKING ACCOUNT INFORMATION AND ME MY HUSBAND CREDENTIALS. WHEN HE REALIZE HE COULD NOT GET A LOAN FROM MY ACCOUNT HE GOT GHOST! RANED... GENERAL MANAGER STATED WE WERE APPROVE BY BANK FOR NO MONEY DOWN THEY WERE TRYING TO GET A LOAN FOR 2,250.00 FROM SOME COMPANY THEY WERE PLANING ON SCAMMING ME AND MY HUSBAND OUT OF 2,250. NEVER SHOWED HE A CAR OR TEST DRIVE ANYTHING TRYING TO GET OUR MONEY. SCUM SCUM THIEFS. DON'T GO TO THIS DEALERSHIP DON'T DEAL WITH JAMES MASSEY.

Kind and quality service. Made sure I knew the coverage of my vehicle, in order to get the best value I could.

I went in for a recall on my ?19 f-150. While I was there I showed a video that I took of my dash doing crazy things when I started the truck. He tested the battery and said it was bad. He took the truck and 40 minutes later the recall was taken care of and I had a new battery. I bought my truck from here and overall I have had great experiences. 4 stars for facilities because they are very basic. The ?kids room? has a couple small tables and a 12? tv with some really old movies. It wasn?t ideal to take a 4 year there but sometimes those things happen. No real complaints about AN Ford FW.

Susan Lee is a sweetheart! She absolutely bent over backwards to take care of my warranty needs! If she ever changes dealerships I will too.

They failed in their duty to customers.

We were looking to upgrade my 2016 Flex to a new one since this is the last year they will be made. Devan at Autonation Fort Worth went above and beyond to find us the Flex model we were looking for. The service we received could not have been any better.

I’ve gotten my oil changed there since I bought the car from them in 2014. Just had my car taken in to change the pinion seal and couldn’t believe how quickly they got it done and below the price they quoted me at. Nothing but good experiences with the people at Autonation Ford.

Great experience. They had the vehicle I was looking for at a great price and offered me a great price on my trade in sales associate and sales manager were courteous and attentive. Easiest auto purchase I have ever made. I drove off the lot about 2 hours after arriving at the showroom in my new truck.

Jose Marquez was the best. Helpful and resourceful. We got two vehicles from them. They are awesome!!!!

good service and nice people

Improve the service area. Didn't have a good experience- not willing to work with customer.

I took my car in for a recall part and they went above and beyond. The work and speed was amazing. Very friendly customer service. Thank you Sue Lee for all your help with Snowflake.

Susan was smart, knowledgable, funny, and totally oriented towards my satisfaction. I could not be more pleased with the process with her.

I recommend sales and service departments to anyone who is looking for a new vehicle it get yours serviced.

Routine oil change. Left car to do errands. Picked up in an hour. Employee insisted on bringing the car around so I did not have to get out in the drizzle! Another routine trip. Left car, went for breakfast, picked up car when finished. Everyone was so friendly! Love AutoNation!!

Awesome Sales and Service personnel. I have been doing business with them for many years, and always return when I need my next vehicle. My new Truck was priced right with all the bells and whistles I could imagine.

Buying a new truck hasn’t been what I would say , enjoyable , however this time was different. My salesmen Blake Brown was straight with me, no bait car, no talking up something I was interested just listen and accommodated. The truck I bought ended have a minor issue so I’m thinking here we go. Matt Bowling in the service department exceeded my expectations, what above and beyond the scope of he job to make sure I walked away happy. It’s rare to find to solid guys like that at the same dealership but they are there! Thanks Matt, Blake and Jeremy! You guys are doing your company a tremendous service.

Blake Brown was my sales guy, awesome guys! Matt Bowling was my service advisor and just went above and beyond he job requirements. Really, both Blake and Matt went above and beyond what the job requires. Truly appreciative those guys created such a great experience for me.

The service man promptly took my car in for an oil change. My friend Gary made sure that I had a good car wash. Do make an appointment because they are very busy.

Jose assistant manager in the service department is awesome! His Customer service deserves ⭐⭐⭐⭐⭐

Very helpful and friendly I will give the AutoNation team a 10

Great people!!! Very professional and will do all they can to help you get into a good ride!!! Matthew Baker was very professional and did everything he could to help and not just “sell” a vehicle!!! Would recommend to get with him and his team to get what you are looking for!!