Recent Reviews from AutoNation Mazda Fort Worth

#1 Had an appt at 745am. Confirmed with service adviser my appt was for $39.99 oil change/tire rotation promo that was listed online and state inspection. Adviser stated I needed a printed coupon. I told him when I set my appointment, I had made this clear to the care rep who took my appt my service needs & confirmed prices (coupon). I was not told by care rep that I needed to print online coupon. Service adviser then said he had 1 left at his desk & would use that one for my truck. His demeanor was that he was not happy that he had to use his coupon from his desk. Proceeded with my appt. 2nd- The service agent never kept me inform on the status of my vehicle. Almost 2 hours passed before he came in to tell me I needed one $30.00 break light replaced before I can get the truck inspected. So therefore... with him stating this, just told me I had been waiting 2 hours and my truck still had not even been inspected yet??!!! I gave him the ok to replace the light bulb. I never saw him again or heard an update. I saw several customers who arrived after me, leave before me and their service technicians were keeping them informed on their vehicle status. After going on 3 hours, I alerted the service manager of the horrible customer service I was receiving. His answer to this was since it was the end of the month there was a lot of inspections being done. I reiterated to the manager, that I had an appointment set at 7:45am, therefore my vehicle should have come before any walk ins. The manager stated he agreed and would check the status of my truck. He came back and said they were still inspecting it. He said I had requested for my truck to be washed, was that still something I wanted to get done because it would take a bit longer??? At this point I'm livid. I advised the manager that I had already been waiting 3 hours for a schedule oil change and state inspection, what was 20 more minutes for a car wash. I received the worst customer service ever!! My experience just showed me that the ford technicians in the back were not doing their job, because it does not take 3 hours to perform a state inspection and oil change/tire rotation for an appointment that was made days in advance. The service advisor did not take the time to keep me inform on the status of my truck nor did he even know the status of my truck, until the manager went to the back to check on it. I have been a customer with "YOUR" dealership for over 15 years. Never have I experienced service this horrible. Pathetic customer service and very disappointed.

sfabil01 Oct 2, 2017

I dropped my 2016 Mustang GT to get the evaporator replaced on the A.C.(warranty defect I was told) Upon doing so, I was told that if I wanted a rental I could go through Enterprise at their discounted rate of $30 per day. When questioned, the service man I spoke with told me that if they had loaners I could get one for free but since they didn't have any, I had to pay for my rental. I asked to speak with the service Manager but I did not get to. Instead, the service man spoke with the manager and came back and told me they would cover the cost of a rental up to $30 per day. The only vehicle that would be covered was a Ford Fiesta which for a man my height is not a viable option and is also a vehicle $25,000 less than What my mustang cost. I asked for a bigger vehicle and I was put in an F-150 but I had to pay $10 a day for it. I wasn't happy but I agreed to do it. I get a call 2 days later (Saturday) stating that my car was ready but the mechanic broke a trim piece on my driver seat and that the could repair it for free but the part wouldn't be in until Tuesday. I asked the service man if I could keep my rental until it was fixed. The service man asked if I could drop the rental off, pick my car up and then drop it back off Tuesday when the part came in. I told the service man that I lived 40 miles away from the dealership and I would prefer to just keep the rental until the part the mechanic broke was repaired. The service man told me that if I chose to do that they would not cover the cost of my rental and I would have to pay full price for every day past Sunday. I chose to keep the rental instead of wasting gas. The part did not get repaired until Thursday. I picked up my car Thursday night and dropped off my rental. If I receive a charge from Enterprise for all those days I had the truck I am going to be an extremely unsatisfied customer and will never return to this dealership. This is the 2nd vehicle I purchased from this dealership and I can't even get a loaner vehicle for a warranty defect and then I have to pay because their mechanic broke something in my car? I sure hope I don't...

Austin Karlin Sep 29, 2017

Chris Smith was the salesman I met with after emailing about the Jeep I found online. I'd have to say he was probably the best car salesman I've ever dealt with, he wasn't pushy at all and tried his best to accommodate my needs. He worked with me to get the monthly payment I needed to purchase the vehicle. Autonation is set on the price they offer and do not negotiate the sales price of the car, but they were able to negotiate my trade in and made the effort to raise the price of my trade in so that I could get the monthly payment I desired. They also gave me brand new tires at no charge since the one's on the vehicle would need to be replaced in the near future. The only issue I had was that although they do a thorough inspection of the used cars they sell, I noticed that my fluids were not full and I had to top them off myself. Also, I drove the car to Denver after a week of purchasing and my water pump went out and that of course led to me losing all of my anti-freeze, so i'm lucky the engine did seize up on the long drive. I brought the vehicle to an AutoNation dealer in Denver and had the car serviced, after first driving to them to pick up antifreeze just to make it over. Luckily the powertrain warranty covered the repair. I'm not sure if this is something they should have caught during the car inspection or not, but my only suggest would be to do a better job checking the vehicles before selling. Chris made the whole process go smoothly and I would buy from them again, but I wish they'd speed through the purchase process which took hours and they also kept pressuring me to purchase extended warranty, etc...which I'm now glad I did after what happened (a little worried the vehicle wasn't inspected as much as they claimed). The car buying process always sucks, but like I said Chris Smith made it by far one of the smoothest transactions I've had in purchasing several vehicles and he wasn't a cheesy salesman like several I spoke with before visiting AutoNation Ford/Mazda in Fort Worth.

Dustin James Apr 7, 2017

I debated posting a review but I see that others have had issues with the Service Department at this dealership so here's my story: I have a 2014 Mazda CX-5 that I purchased at another Autonation in late 2015. I have been bringing it to this dealer for regular service ever since. The car came with 32k miles, so I still had a few thousand miles left on the 3/36k factory warranty and on top of that a 4/48k Certified Pre Owned warranty. After owning the car for a few months and using up the factory warranty, the Bluetooth function on the radio stopped working. I brought it in and found out that I needed a new Bluetooth Unit ($500+) which would not be covered under the extended warranty. I was a little upset as the entire reason I bought certified was peace of mind, but I understood that the service adviser's hands were tied. He did, however, promise to talk to his manager and see if they could fix the part anyway (or at least give me a discount) since I had just run out of my factory warranty. That didn't happen - I never heard back, and so I've just lived without Bluetooth in my car since. In December, my A/C stopped working very suddenly. I brought the car back in and the AutoNation service techs took a look at it. They were unable to give me a good answer as to what was wrong, just that "your A/C compressor is not coming on, even though it's fine physically". They suggested a new in dash Climate Control unit - at a cost of $1100. I declined, since they couldn't even promise this would fix the issue. I ordered the Climate Control unit online myself, and today I finally swapped it in. Wouldn't you know it, the A/C was still broken. Out of frustration, I went and bought an A/C pressure gauge and guess what, my A/C system was at 0 psi. I added some coolant and the A/C came right on. I guess the AutoNation technicians did not know that the CX-5 A/C Compressor has a pressure sensor that will not allow it to engage if the system is low on coolant. I am amazed that the technicians suggested $1100 of A/C work without checking the coolant level. I probably have a leak somewhere in my A/C system, but for that issue, and all other future issues, I will be taking my business elsewhere.

Charlie Houck Mar 25, 2017

I bought a 2016 F-250 on 8/1. I brought it in to have running boards and a back up camera installed, plus they were going to repair some hail damage. After purchasing the truck, I noticed some loose screws and a missing screw on the right rear wheel well. I told the salesman about it when I brought the truck back for the above mentioned repairs. I took the truck to the dealership for these repairs on 8/5. He said everything should be done by Monday. So, knowing hail damage repair might take a little longer, I waited until the 10th, and then inquired about my truck. The salesman was out on paternity leave & he referred me to a different salesman. No problem there. 10 days later, I still have not heard anything about my truck. I ended up going to the dealership during the day, and the salesman immediatly saw me and started scrambling to find out the status of my truck. He said it was finally ready and I could pick it up. Since I drive a company car i knew it would be after I got off work before I could pick it up. My wife drove the loaner truck to the dealership after she got off work. Once we got there, they couldn't figure out where my truck was. It took them about 30 minutes to find the service ticket to find out where my truck was. Then it still took another 40-45 minutes to physically locate my truck. However, once they found my truck they couldn't find the keys. So, they were going to send us back home in the loaner truck we had had while my truck was in the shop. While the salesman, Chris P., was putting more gas in the loaner truck, one of the service advisers, Randy K, comes running into the showroom with the missing key. It turns out, the key was in another salesman's pocket. So, we go get the truck and I give it a quick inspection. They had not even touched the loose screws in the wheel well. Randy K took the truck back to the shop and fixed it himself, because by this time, most of the mechanics had gone home. A friend of mine had told me he had had some bad experiences with the service center here, but I thought I would give them a chance. I was not impressed at all! Although everyone was bending over backwards to apologize to us, it seemed like this was a pretty common occurrence. This whole debacle took almost 2 hours to get sorted out. ****The ONLY reason I did not give an overall 1 star rating is because of the salesman, Chris P, and the service adviser Randy K. They went above and beyond to make up for everything that went wrong.***** They have promised to wash my truck and give me a tank of diesel, so I will see if they honor that when I go back up there to pick up my tags. Oh, and when I got home, I found the service ticket on the back seat of the truck, in the little plastic work order thingy. So what really irked me was the obvious incompetence of the service department and the false attitude that they really cared about me. I asked about getting remote start added to make up for their ineptness. I feel like they just placated me with false promises.

RachelD Aug 21, 2016

I had my 2005 Ford Expedition towed there due to a transmission failure. I accompanied the tow truck and checked the vehicle in at 10:30 am on Friday, September 4th. They were very busy, and due to the holiday weekend, said they would get back to me on Tuesday, the 8th. I called Tuesday afternoon and left a voicemail with James Kelly, my service adviser. I called again Wednesday morning and again in the evening, each time leaving a new message in his voice box. After calling again on Thursday morning, I drove to the dealership and went to his office. I met him and explained about the non returned calls and he said there was trouble with the voicemail system. I asked him about the vehicle and he said they were just now working on it, and they would call soon. As I left, I drove by the spot where the tow truck had dropped it the previous Friday, and there it sat. On Friday, one week after the vehicle had been in their possession, I called James supervisor, Landon Owens, and explained the situation. He confirmed there were no system voicemail issues and would talk with Mr. Kelly. I was called by James Kelly Friday afternoon, 7 days and a few hours after receiving the vehicle, and was told the transmission would have to be completely replaced for $5164. This was based on the error code by the computer without a wrench being turned on the truck. I called a non Ford repair facility, explained the situation with the error code, and they came and towed the truck that day, and repaired the vehicle for half the price with a rebuilt transmission (that was what Ford was going to do) for half the price. I could have opted for just replacing just the damaged parts for even less, but went with the whole replacement and the 5 year50000 mile warranty. Autonation charged me $99 for "keeping" the truck for one week and then spending a few minutes checking the computer error codes. They ignored my phone calls for 6 days, lied about why return calls were not made. I cannot emphasize enough the displeasure with this service department. Trustworthiness is an issue with this dealership.

Jeff Sep 18, 2015

Spoke with the email sales department with salesman Tony. Initially the email correspondence was prompt and professional. I received a reasonable quote for the truck I was looking for. I made the mistake of going into the dealership on a Saturday nearly an hour until they closed. I figured since I already had the quote on the vehicle I preferred, that the buying process would be abbreviated. When I arrived I was told the truck the I received my quote on was sold,"this morning". So I asked about a similar vehicle, since I knew I wanted a truck, and we all know Ford has a huge selection. Tony pulled a truck out and I was given an extremely brief preview of the vehicle. I went to the office to start the price negotiation. I explained that all I wanted was the right vehicle for the right price. As I was asking about rebates and negotiating the cash price of the vehicle, Tony started to ask me about what my monthly payments need to be, I was planning on paying cash for the vehicle. As I continued to ask about what kind of price reductions could be made, Tony basically demanded to know what my monthly payments needed to be. At this point Tony became frustrated and his seamen or and overall attitude was absolutely unprofessional. from what I can gather Tony was a young novice salesman and maybe he was trying to rush a deal with me. This is not what I expected from an Autonation dealership, I understand that throughout the price negotiations that it can be frustrating for the salesman who wants to make the best deal for the profit of his business, but this can be done with a consistent professional demeanor. When I told Tony the deal was off and I wanted to speak with his manager, his response was,"you want to talk to him, you go get him". Tony appeared to be physically upset and would not tell me where his manger even was. I spoke with the managers and expressed my feelings of discontent with the service provided by Tony. The manger expressed his disappointment and apologized and attempted to introduce me to another salesman. I declined the offer due to the disappointment I had. The reason I attempted to deal with the Internet sales team was to save time. From what I can gather this ford dealership places there subpar or inexperienced salesman into the Internet sales section. I was looking forward to buying a car that night from auto nation ford on Bryant Irvin, but unfortunately I was unable to make that deal. Save yourself some time and shop somewhere else.

R. Navarro Oct 19, 2013

I recently had a BAD experience from a well known dealership in the DFW Metroplex (Vandergrift Honda). They tried to sell me a used vehicle they knew the transmission needed repairing. I test drove the vehicle on Thursday. They agreed to fix some minor problems I requested. I also noticed the check engine light was on. I ask if they would check that out as well. They agreed and said the vehicle would be ready the following morning. On Friday I met with salesman in the finance office. After we finished the paper work, he said he was going to get the vehicle. After about 45 minutes, he returned and said the vehicle would not be ready until Monday at the earliest. That's where my troubles began. I requested to speak with the manager. After about 10 minutes with him, I ask to speak with the shop foreman. He said he could not tell me what the problem was but he could probably have it fixed by Saturday. I agreed to wait. I showed up Saturday and was told there were several cars ahead of me and they had not been able to get to mine but they would sure to have it ready by Monday. I knew then they were stalling. It was something wrong with the vehicle they were not telling me. I decided then that I no longer wanted the vehicle. I ask the manager if he would refund my money that I no longer wanted to do business with them. He then tried to sell me another vehicle. I told him I just wanted my money. That's when things almost got out of hand. First he told me it would take up to two days for them to return my money. Not happening. Then he told me since I test drove the vehicle off their lot they were not obligated to give me a refund. Now it's not going well. Then he said the safe was locked and they couldn't get into it. After about three hours, they finally gave me back my cashiers check. A later learned the vehicle needed $2,600 worth of work on the transmission. On Sunday I called AutoNation Ford (Bryant Irvin) around 7:30pm. I spoke with a salesperson who advised they were closing in about 30 minutes but they would stay if I wanted to come in and look at a vehicle. I advised I lived about 20 to 25 minutes away. They said it was ok. I told them I would wait until tomorrow but I wanted to know if the three vehicles I looked at were still available. They looked them up and advised they were still there. The next day we met and I did buy one of the vehicle. After financing, I was told to take it home and make a list of what I wanted fixed. After three days I took it back with the list. They took the vehicle and repaired everything on the list and said if I wasn't satisfied, bring it back. I would personally thank salesperson (Giselle Espinosa) who was willing to stay past her working hours to help me. I would also like to thank Auto Nation Ford for keeping their promise to repair what I requested. They made buying a vehicle a pleasant experience for a change.

Carwell (A Very Satisfied Customer) Sep 2, 2013

We contacted James Miller on the Saturday of Memorial Day about a F250 on the website, he stated that he thought it had sold but would call me back later that afternoon and let me know for sure. I never received a call so I called on Monday to see if it was still available or if they had anything else that we would be interested in. The truck was available and I told him that I was going to have a coworker come by and take a look at it since we lived 375 miles away. We decided to purchase the vehicle and did the approval process over the phone. James worked really hard for us to get the best deal we could on it. My husband was told that he would have to be there within 24 hours of the deal being made and that we could not put a deposit to hold it until the weekend. So, he rushed down on a Wednesday to get it, another dealership was trying to leave with it while he was signing the paperwork ( that took much longer than it should have). After he left he realized that he forgot his garage and gate opener in the truck that we traded in he had me call James and ask to send them to us. James agreed and said he was taking them to shipping that day. We called a week later and he assured us that they had been sent to us. We called two weeks later and he went to shipping and they had not been shipped, he then told us that he would personally send them himself. Three weeks after the first call I call again and speak to a manager because James will not return any calls, this manager goes to find the remotes and they were still sitting on his desk. We finally received the remotes three days later. Now, after over a month of having the truck we still do not have tags because they continue to mess up. The first check was issued to our revenue department for the incorrect amount and the second check was sent to the incorrect address. After speaking to them about these issues they tell us that they will issue us a new temp tag until they can get it sorted out. We are at this point almost 45 days out! Still never a return call from James at the dealership, only voicemail, it seems that once he gets his money he could care less about the customer after the sale. He bugged my husband for a couple of weeks for us to put a review on cars.com, so that’s what we’re doing. Buyer beware! Car shop at another location if you can!

BMcCollum Jul 2, 2013

While this is somewhat late it still applies. I purchased a 2013 Mustang GT early in February 2013. I actually started at AutoNation Ford-Burleson. While getting the oil changed in my 2011 Mustang I purused the lot for the 2013 models. They had several marked with great deals on pricing but did not have one that fit my needs. I then called Ben Garcia at AutoNation Ford Bryan-Irvin. He sold me my last two Fords at Burleson and had since moved to the Bryan-Irvin location. Ben told me that there were several on his lot an to come see him. Ben was now the Internet Manager so when I arrived he set me up with Bobby Milligan. After the initial chatting Bobby took me out and showed me several cars. I was very particular but we did find one that I liked and I took it for a test drive. That sold me. I currently owned a Taurus and the afore mentioned Mustang. Before arriving I had already decided that I wanted to trade my Taurus and become a two-Mustang owner. After letting them drive my car Bobby worked up an initial deal. As it always seems to go, your car is worth less than you think and theirs is worth more. That's just the game we have to play. I asked Bobby to give me the same deal they were advertizing at the Burleson store. After checking with management and reworking the numbers we came to an agreement. We shook hands and I was off to the Business office. After sitting in the waiting room for what I thought was a bit long watching TV, I met Mr. Anderson. When I asked what took so long, he told me that he had successfully found a bank that gave me a 2-point better deal on the financing than I had originally been told. That made up for any delay I had experienced and I left happy. While doing the paperwork, Bobby had th car cleaaned and parked next to my trade-in so I could transfer all my stuff from one to the other. He asked about the spare key for my trade. I told him that I could bring it back by in a couple of days. Two days later I came back to turn in my spare key. Bobby was off the afternoon but I was met by Jason Applegate. Jason said he would see to it that Bobby got the key and he asked if he could top off my tank for making the trip back out. That was totally unexpected and I accepted happily. A few days later, I again returned to have Bobby install my license plates while I sat in the showroom and had a nice chat with Mr. Anderson. This dealership will be the starting point (and I am sure the finishing point) for my next automobile purchase for sure.

BigMac3 Mar 20, 2013

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