The used car I bought has some issues already. The dealership hadn't even assessed the vehicle before they put me in it as it had been traded in a day before. The seats were stained and a horrible smoke smell took over from the previous owner. I am not a smoker so you can only imagine. I was informed they would do their best to get the smell out, but as we all know it doesn't happen overnight. I am left to figure out how to open the air cabin and spray my own cleaner to try and get rid of the awful smell. They kept the car 2 days and gave me a loaner while I waited. Then as they rushed me into my car just before closing although my gas tank was full, thankfully the sales person failed to tell me the seats didn't even have time to dry and on the 4 mile drive home my pants were pretty wet. I felt like they should have kept it another day and at least let the seats dry I would have been a little better about it. Another issue is the seatbelt light on the passenger side alarm goes off when there is nothing in the seat for at least a mile or so and then remains flashing after. Not sure what that is but I will inform the dealer this morning about it. Overall the experience was an okay one as dealing with sales people is always for me not the best experience. Overall I'm still uneasy about the whole situation but not AutoNations fault in any way just the way I was handled by the last car dealership which put me in the predicament I am in to have to take what they could get me into. The car looks decent enough and I'm sure I'll learn to love driving a car verses an SUV again.

I've been buying cars from this store for years, ever since the Charlie Hilliard days. Lost count of how many cars and trucks. Not once have I been disappointed. This is a great place to buy a car.

The service drive is amazing here at Autonation Fort Worth. They are nice, thorough, and check with you on everything before they proceed to adjust, tune, or work on anything. Steve at the service department was amazing. Check out was fast and easy upon completion of service. I highly recommend the service department here at Autonation Fort Worth on Bryant Irvin Rd!

From the front door to the door of my new car, I was treated with the utmost most personal service I've ever had. my first time being able to buy from a reputable dealership, was nothing but astounding. Thank you Luis Garcia Velez for your exceptional kindness and patience. walking me thru the entire process with so much ease. the finance guy I think his name is Gary was a hoot. Being a military veteran I was greatful for great service. I salute you all. Thank you all for allowing me to RING MY BELL.

The folks here have always been quick to help me. They seem to always under promise yet over deliver. Unfortunately, and it's not their fault, cars are expensive to fix. With that said, they will always work with you to get the best solution for your particular situation.

Never thought that online trading could be so helpful because of so many scammers online until I met Mrs. Anita who changed my life and that of my family. I invested $1000 and got $14,670 Within a week. she is an expert and also proven to be trustworthy and reliable. Contact her via: WhatsApp:+12133736954 Email:anitacrypto44@gmail.com

Very prompt, and quick to finish. Excellent results

I went in for a recall and was treated with dignity and made to feel most comfortable. Darla was my service person who oversaw my car needs. She was most gracious, professional, courteous and over the top friendly. She followed up with me after my visit. I would recommend this service department to anyone for superb service

Sean and the team were wonderful to work with. I came in knowing what I wanted and Sean was able to make that happen. Not to mention, paperwork was a breeze. Thank you AutoNation, for helping me purchase a car I absolutely love, without the usual pushiness and complicated process that car buying comes with!

I purchased a 2015 Buick LaCrosse on 4/15/2022. Paid $3000 down. On 5/25/2022 while driving down the street the back end of my car went down and started scraping. I found out it was the shocks. No problem. Expected from a used car. $400. On May 31, while driving on the freeway the car completely shut down. I was told to get the car to Autonation Fort Worth where were purchased the vehicle. They had my car from June 1-10 when I informed me that the did not have the proper tools to diagnose the car. The manager, Jerry, told us not to worry he was going to get it taken care of. On June 10, my car was towed to the Autonation North Richland Hills. On June 20, I was in form that it was the hybrid generator stater needs to be replaced. I called Jerry and was informed again he would take car of it. On June 21, I was informed the repair was not covered by warranty and I would have to cover another $2500. Jerry has not responded to my phone calls since Monday. Autonation has had my car almost as long as I have since I purchased it in April.

I purchased a 2015 Buick LaCrosse on 4/15/2022. Paid $3000 down. On 5/25/2022 while driving down the street the back end of my car went down and started scraping. I found out it was the shocks. No problem. Expected from a used car. $400. On May 31, while driving on the freeway the car completely shut down. I was told to get the car to Autonation Fort Worth where were purchased the vehicle. They had my car from June 1-10 when I informed me that the did not have the proper tools to diagnose the car. The manager, Jerry, told us not to worry he was going to get it taken care of. On June 10, my car was towed to the Autonation North Richland Hills. On June 20, I was in form that it was the hybrid generator stater needs to be replaced. I called Jerry and was informed again he would take car of it. On June 21, I was informed the repair was not covered by warranty and I would have to cover another $2500. Jerry has not responded to my phone calls since Monday. Autonation has had my car almost as long as I have since I purchased it in April.

It was quick. The people are always friendly. Refuse to go elsewhere.

I took my car in for an oil change and rotation of tires. I purchased my car at this dealership, and they took care of my car. Thank you, AutoNation, for your exemplary service.

I had the BEST experience with Miguel!! No pressure...super easy to work with! I would definitely reco recommend this AutoNation dealership in Fort Worth!!

Jeff Sanderson was my service advisor for my Mach E electric car. I reported to him that my charging system keeps defaulting every hour and I have to unplug and plug it back again. First He thought it could be the bad charging cable. I took the car in for overnight charging with my cable. He put it on charge and it charged fine at the dealership. He asked one of his technical specialist in Mach E. Both called the Ford engineer and explained the problem them. With consultation with engineer and a specialist they concluded it was software issue. With the help of Ford engineer, the software was updated in my car and problem solved. My car was in the shop for 36 hours and it was fixed. Job well done by Auto Nation, Jeff and the specialist.

Most pleasant experience buying a car. Everything was fast and smooth.

Took longer than expected but got everything done very well

Great service and timely, but when I went to pay, there were two items that they noted as possible issues to correct but service did not discuss with me prior to checking out.

Had oil change was done quickly and they covered all the bases. Ready for summer

Ian (sales) and Zack (finance) really made the build, delivery and closing of my daughters Bronco, a very pleasant buying experience. I appreciate their follow up and diligence throughout the entire purchase…thank you guys Jimmy Meyer

I recently sold my car to them and I had Ian help me out. He had great communication and responded quickly and the process was so easy. Everyone there was nice and helpful.

The whole process was simple. They made a more than far offer on my trade in and got me in the vehicle I wanted for the price I wanted.

They’re always very professional I schedule my oil change online and when I get there they’re ready to go on my vehicle they always take good care of my vehicle in a timely manner

I went in for a works oil change which was supposed to include synthetic oil, tire rotation and having all my fluids topped off. I got the information for this service off the Auto Nation website. They didn’t honor it and charged me individually for topping off the washer fluid and the tire rotation. I had them go ahead and change the air filter on the truck since it was dirty. This is offered for $64.99 regularly and for $44.99 now at David McDavid Ford a few miles away, I ended up spending over $150 because they would not honor what was on their website. I saved a screenshot of the Auto Nation service I was supposed to get and a copy of the service and price from McDavid. They did give me a $20 discount, big deal. They explained it away saying this is only for dealerships or service centers with an “Express Lane.” Last time I will visit this dealership for anything.

Mike Parker from Autonation Ford made sure my Bronco was taken care of! Mr Gary dropped me off at work and they brought my vehicle back to me at work Sparkling Clean! I recommend them to anyone for your car purchase and service, thanks!

We didn't end up purchasing a vehicle here, however, we were treated with uncanny and uncommon kindness and professionalism throughout our experience. Darnell was incredibly helpful, knowledgeable and honest with us as we were looking for a vehicle. We ended up purchasing from a different dealership, only because the vehicle was a better fit for our family's needs. 10/10 recommend Darnell and AutoNation Ford in Ft. Worth!

I was absolutely blown away by how great the communication was throughout my entire process on ordering from this dealership. Blake is hands down the most patient and reassuring salesman out there & I will most definitely be back when it’s time for another new one!

Stephan, the assistant manager, was very helpful and professional. The service was great and the staff was very friendly. I highly recommend this location for all your service needs.

Great customer service and salesman was very knowledgeable and friendly

Very accommodating staff

I have used AutoNation service since I moved to Benbrook in 2017. I leased a new 2019 Escape in 2019. Just purchased a 2022 Escape. An outstanding dealership filled with helpful people who are always there. Thank you for being that kind of dealership….sales, service,parts and great people. Sincerely, Barbara Livingston

Phranklin was a pleasure to work with. This was the only dealership in the DFW metroplex not charging 10-15k over sticker for a f250. The entire process from start to finish was easy and fun. We would do business here again. Thanks guys!

Had a great experience with MJ on purchasing two 2022 Ford Connect vans. I literally called every dealership In Texas and several in other states and could not locate any. It was so frustrating. MJ let me know he didn’t have any but would be on the look out (which I had heard from every other sales rep). He called me back a few weeks later telling me he had found one. I had actually put deposits down with other dealerships and they would call me back and tell me that they sold to someone else. I put a deposit down with MJ and he guaranteed me that would not happen again. He called me Friday to say the van had arrived and even better news they had the two I needed. We went in and met him and he was very personable and professional. It is so hard these days to find people that actually honor their word and work hard for their customers. I would absolutely use MJ and Auto Nation again. Amazing customer service!!!

I always take my car to the dealership for oil changes. They are very prompt in getting me in and they do a great job.

Ciara was very helpful in a time of need but I would question some the parts pricing!

This is my second buy from them always enjoy the crew. They are nice, courteous, friendly, and quick with the buying process.

Service was friendly and got my vehicle taken in quickly, but 1.5hr for an oils change only was a lot longer than I’ve ever had to wait for an oil change on any other vehicle. No car wash or any extras here.

Excellent customer service while getting a keyfob made! Bianca did a great job communicating and was very punctual! Thanks!

I have a 3.5 eco boost with the all to common engine/camp phaser rattle. I was going through five start ford in Lewisville for months and they just kept blaming the supply chain for not being able to fix my vehicle. I spoke with Darla at auto nation i Fort Worth and she helped me immediately. Took my truck in and ‘fixed’ it. She then followed up to ask if they repaired it properly and if I’m having any issues. Unfortunately I’m still having issues but she assured me that they will get it fixed for me. Darla has been a huuuuuge help! Also shout out to Gary, he is a driver for the auto nation group. It was an absolute pleasure when Gary offered me a ride to work while they were repairing my truck. If you’ve had the chance to converse with Gary, and Darla you know how hard they work and how genuine they are. Fantastic people.

I don’t care where you live, the drive or the flight to work with this team is worth it! We drove 1000 miles from SD to TX based on a deal made entirely over the phone. Not only did they honor every word spoken, Gary sweetened the deal AFTER we got there. I have never dealt with a team like this and will only deal with them in the future. There is something to be said about them but I honestly don’t think I could put it into words if I tired. You just have to experience first hand to appreciate this team. I was so pleased I rang that bell 3 TIMES! Once wasn’t enough!

I had a maintenance appointment. I was able to get in and out. They did a great job on my vehicle. They even place a cover over my steering wheel to assist and make me comfortable in this COVID environment

I am new to Texas, so the perks of having purchased three cars from one dealer are gone for me. I had to take a shot in a dark and Autonation did not disappoint. Professional, and my car is fixed right the first time. Cannot beat that.

Chris & Josh were helpful and kind! They listened to me and made sure that I left with want I wanted. Thanks for such a great experience!

Great experience excellent customer service. Our dealer Brett D was a great down to earth representative who treated us well and Gary A was also a real great person as well. They treat you well and work well for you to ensure you leave a happy customer. Love the bell it’s a great final piece!

Chris & Josh were amazing! They made sure I left with exactly what I needed. Thanks so much for a great experience!!

Everyone was kind and very helpful

Went in for an oil/ filter change and inspection on Mazda CX5. After paying for the services I found the car in the parking lot not run through the car wash and the passenger window rolled down on a rainy day.

The vehicles are affordable. The car salesmen Castello helped me get what I wanted at the price I was willing to pay. All in all this was a great experience and the quickest I had ever purchased a vehicle.

Very rude experience with service writer this morning. After reading other comments, I know to not try them another day. I’m finished with this location.

Darla Marshall, my service writer, communicated with me well during the time my vehicle was with them. The technicians solved the issue that the vehicle was taken in for.

The Staff at Auto Nation Ford couldn't have been more helpful! From the Sales team, to the Finance team, the car buying experience was a breeze. This purchase was for my son's first time vehicle and Brett was able to get us into an affordable, low-mileage car. Also, shout out to Mike and the FInance Director, in the Finance department, for helping ease the stress of paperwork and signatures! All in all a great experience!

Purchased a 2019 Honda CR-V with 28k miles, and the extended warranty. Sales team were friendly so no issues there. 1 week later, my spouse was driving the vehicle (so far less than 200 miles since we bought it) and the front heat shield came undone and was dragging under the car. She pulled over to inspect and saw the heat shield had come loose, and tried to push it up temporarily to get home. Had to repeat this process several times before she was able to get home. Following morning I contacted the salesman who didn't know what to do but said I should go to the closest Autonation, so I chose the Arlington location (good people here). They inspected it and said the bolts came loose and the shield came down and they can order a new one. (Mind you, the car is under factory and extended warranty). They contacted the Ft Worth Autonation location to do the warranty part and were basically told that Ft Worth Autonation will not cover it, and the customer will have to pay, and it isn't their problem. The service mgr at the Arlington location came to speak with me and expressed his frustration with the lack of integrity of the Ft Worth location. He agreed that a customer that purchased a car 1 week ago should NOT be given the run around by the dealer for what is an easy problem to fix. He also stated that "A 6 month pregnant woman should NEVER have to get out of the car on a highway in 100 degree Texas heat to deal with a problem on a car that was purchased 1 week ago." And then apologized for the Ft Worth Autonation's behavior. Meanwhile, Kelly the used car manager from the Ft Worth location called me back and basically told me to take it Vandergriff Honda and Autonation will not help. He then told me about he got a flat tire in his C8 Corvette and had to rent a hotel room once and road hazards happen. I asked him if he is a 6 month pregnant woman who just bought a car from his dealership with an extended warranty. He didn't have much to say. The world isn't perfect, and things come loose on cars. The right answer here is have some integrity and cover it under warranty. It was their guys who loosened the heat shield to do the oil change and didn't tighten it back up in the first place. But they couldn't find the spine to do that. Don't trust them... don't pay them.. don't do business with anyone who is perfectly content with selling a preggo woman a car, letting here deal with their service area's mistakes in the 100 degree heat on a busy highway, and then not having the half decency to take any accountability. Go elsewhere.

I took my brand new 2022 Ford Explorer to this location for a recall, tire patch and an oil change. They got my vehicle in quickly and It was done in a timely manner. When I went to check out and pay my bill, no one explained to me why I owed this certain amount. I asked the guy at the register and he couldn’t tell me. He didn’t even offer to find anyone to help me breakdown my bill with me. Thankfully, I knew what a few things meant on the bill. Also, after they patched my tire, they didn’t air the tire back up OR put the tire stem cap back on. I had to make an extra trip to an Auto Shop to buy stem caps and air my tire up. I definitely won’t be back to this location.

Loving my purchase so far, Chris Shields was very helpful& personable during the car buying process, broke everything down with me and my fiancé, made sure we got to test drive and leave with the vehicle all in the same day, him and Greg are greatly appreciated for assisting me with my family vehicle 5 stars ⭐️

I went in for a trailer brake controller and came out of the dealer with 3 issues. 1. After installation the dashboard screen displayed the “Tow” screen. I asked to have it changed back to the main display I had before. The service manager even without attempting to change it back, stated he couldn’t get it back and said he even talked to Ford and said Ford told him it will no longer display anything else because its always looking for a trailer. I said I didn’t think so but left. I went through the manual and it stepped me how to change the display and I got it changed back. To me it appeared the service department and manager didn’t want to be bothered and gave me an excuse, so they didn’t have to do another 2 minutes of work to correct it. 2. I then notice they didn’t reattach the console trim. I had to go back to the dealer to have them re install the trim. 3. I then noticed the brake controller didn’t test properly. It didn’t display the “no trailer found” notice when a trailer wasn’t hooked up didn’t show or gain settings on the trailer set up display. I went back to have them check and it turns out that despite what the installation instructions said, dealer never went into the software to enable the controller. So to sum up. For a $350 job they didn’t reinstall the trim, didn’t enable the software, basically lied to me that the displayed couldn’t be changed and didn’t offer me anything for their mistake or poor performance. I went to speak to the dealers general manager, told him the issue, he said he was sorry for my experience and reimbursed me my $350.00. It’s too bd because I was thinking about trading my 2015 F150 for a newer 1 but got the brake controller to get me through for a while longer. Screwing up a simple $350 parts install probably will make them miss out on a $60000 future truck sale. I can go anywhere t buy a truck hoping they don’t screw me. Here I would anticipate they WILL

Amazing experience. The car buying process should be this easy every time. The sales representatives were courteous and attentive. The financing department was completely awesome and made my purchase smooth and quick. I will be purchasing my next vehicles from Autonation. I’ve bought and sold many vehicles and I’m impressed by the cohesion and communication of this team.

Trustworthy service experience. Have serviced my car here for 4 years. Very honest work done here. If they say I need something replaced or fixed, I know I can trust it. Would recommend their service department for sure

Daria Marshall, assistant service manager, was extremely professorial and accommodating to my needs. I was in/out of service quickly thanks to Daria. It's employees like Daria that will make me return to this AutoNation. The WiFi in the customer waiting area is horrible, this WiFi does not connect to the internet. . I wrote this WiFi up during my service visit in 2021 and it continues to be horrible.

Our Ford Focus was in the shop for replacement of a known transmission defect for just under 9 months. When we took the car in, we were told there were no loaner cars and the $ amount allowed for a rental car wouldn’t pay for a car. I saw that the $ we spent on Uber rides and asking for rides was going to cost much more than a monthly car payment. I ended up buying another car to allow my son and I to get to work/school. Allen, the service rep I was assigned, was surly and did not provide the monthly updates on parts/time frame as I asked. Having owned many Fords over my lifetime, this experience changed my mind about owning a Ford. Never again.

I have been doing business here since 1981. Just turned my lease to a loan. Great, friendly service by everyone. Also, it was time for an oil change. that took a little long. I even had an appointment. However, service was friendly.

Great service. Jeffrey told me exactly what I needed and made sure I knew what services were needed because of miles on my F150. They found the problem with my brakes and luckily they had the parts in stock to get it fixed that day. My truck runs smooth now like a brand new truck. No complaints service was excellent. I would definitely bring my truck back for services in the future.

Adequate but slow service getting checked in, slow service for oil change and tire rotation (over an hour and a half) and poor waiting area accommodations. I had to to find a person both to check in (I had made an appointment) and to get checked out (technician told me my truck was ready, then I had to go find someone to get me a ticket to check out).

Service was ok, brought my truck in on Monday for a transmission fault light, Wednesday evening was when they were finally able to look at it. Thursday evening my truck was ready for pickup. When asked about my extended warranty I told the service representative that I have CarShield and her response is I don’t like CarShield because they give you the run around and we don’t accept them. I found that to be a little odd, but overall everything was taken care of.

Ivan was excellent. I explained what I was looking for and he found a few different possibilities on his computer and showed them to me. Ivan followed up and helped us find the right car for our son. He is the reason we will come back when I'm looking for a vehicle for me.

I GOT MY BRONCO BABYYYY🥳🥳🥳 . The staff (MJ and Josh specifically) are INCREDIBLE. I went in the dealership with a nervous mindset but MJ and Josh made my mom, sister and I feel completely at ease. Both the gentlemen are very approachable and friendly. They are very direct and made sure I understood everything that was being said to me before moving onto other things. I completely recommend this dealership, 12/10. Extremely satisfied. If I could give this place over five stars, I would. We were even recommended some food places by Josh because we were STARVING. He introduced us to Pollo Regio — and it was just as good as he promised it would be. Super friendly staff and would definitely do business with this dealership again.

Very friendly and quick with my oil change

Great communication, friendly staff.Aime was very responsive and flexible. She communicated every step.

The service was horrible it took two months to get fix and to get didn’t fix it correctly and I payed for my front breaks and rotors and the they did the back not the front worst service I ever experienced

My Service Advisor, Darla, was very helpful identifying what specific services were needed for my vehicle's 100k service. By doing only the items needed, I was able to save money and time. My vehicle was ready on-time as promised.

Good Work done by Darla Marshall, Asst Service Mgr. in making sure our old car was taken care of. Thank you Darla!

My service advisor was great. Very knowledgeable. However, the service technician who worked on my Ford Raptor did a terrible job. He didn’t take the time to click back in multiple trim pieces so they were barely hanging on, I had hoses hanging down, etc. Purely lazy and completely unacceptable.

Susan Lee was very helpful as always. I had a long wait I didn’t understand why it took so long when I had an appointment guess they were running behind otherwise the service was great

Very pleased with the repair of 2014 Ford Fusion A/C. Technicians were able to diagnose and correct what other establishments couldn’t. Car was in shop 9 days.

Quick and easy service of my mustang!! Will be back😊

The response from Auto Nation was timely. The online information intake was easy to navigate. I received an email from Sales quickly confirming receipt of my inquiry. I received an offer for my vehicle sooner than expected. After accepting the online offer, the experience was very professional from the moment I arrived to receiving a check for my vehicle. Very good experience throughout the process. The dealership was very clean and every personal interaction was courteous.

The best experience I have had buying a new car. Darnell did a great job communicating and following up with me throughout the process and Gary took all of the stress out of the financing, which I didn’t think was possible. I will definitely be recommending this dealership to everyone and will continue to be a customer for them in the future.

I had an awesome experience for my first time buying a car, MJ was very helpful. Everyone was nice and very helpful thanks AutoNation Ford Fort Worth

Had a recall on my Bronco Sport. Took it in within a couple of days of calling. It was checked, done, and taken care of quickly and easily. They are always friendly, helpful, and professional. Super service.

I had a very good Service Experience at AutoNation Ford. My car was clean when I picked it up which is a bonus! My only issue was with Communication with my Service Advisor--I was told when I dropped off my car she would call later in the day with an update. I had to call her and was told she had no info and would call me the next day. The next day I waited til after lunchtime to call back to hear she was out that day. Another Advisor got me some basic info on my car and would pass message onto my Advisor to call me. Again I waited until lunchtime the next day with no call so I called her. Got the information of what needed to be done and when to expect it to be done. I had to ASK for the estimated charges. The car was ready when promised. I will be sure to use a different Service Advisor in the future.

I recently bought a vehicle here. Phranklin Mosely was my sale associate and he was so nice and great to work with.

Regular service - Jeff was a great service advisor - car ride home very nice gentleman driving us - everything was a 10+

We had a great experience! We worked with Miguel Gonzalez and he was extremely helpful! He Made sure we got exactly what we wanted! You know the customer service is above and beyond when you don’t mind catching a flight and driving almost 5 hours to get back home!

I looked at multiple different dealerships for cars. Autonation offered the highest trade in value for my vehicle & were professional, as well as friendly. I went to another dealership & was disappointed with the way I was blown off when mentioning involving my wife in the decision (cough, cough ECHOPARK Plano). I specifically dealt with MJ who was a great honest guy. Thanks for the help MJ - I'm loving the new Camry!

Good customer service The service got me in to get my oil changed due to being so close oinstead waiting gor next week. I would of had to take time off my job snd drive 85 miles in. She hot me in while i was close. Her name was Sue

Would rate a 0 stars if I could. We found a car online and scheduled to see it, went back and forth via text with salesman about car being sold. So we thought it was gone but then they call us back and say it’s available, it was actually loaned out but would be there cleaned and detailed for us to come see it. We set up time and were told it would be there by James the manager. We drive from Dallas to Fort Worth to then be told it was sold in the morning but they had other options for us to look at. We told salesman no and that we wanted to speak to James the manager because we were lied to and misled and drove from Dallas to see this specific car. A floor manager comes and apologizes and says it was a mix up with a different car but James was too busy to come talk to us so he could show us other options if we wanted. So we were lied to and the manager couldn’t even come speak to us after he arranged meeting time with us. I have text messages to prove how they misled us to believe the car was there for us to see and purchase just to go all the way out there so they could attempt to make a sale. Bad sales tactics. If they had been honest and said car was gone I may have considered other options but they were not.

My husband reserved to see a car online but then received a call later saying it was potentially sold. But if sale didn’t go through they would let him know so we could go see car. He emailed them to inform manager of situation because online it said they would hold car if you reserved to see it. Manager text him back and said the car was actually available but it had been loaned out. He told him to come on the same day we reserved but at a later time and car would be cleaned and detailed for us to see and hopefully purchase. We drive from Dallas to Fort Worth to see vehicle and when we get there the salesman says the car was sold that morning but they had other options available for us to look at. We ask to speak to manager because we drove all the way over there and a floor manager comes to speak to us because the manager James who told us to come to dealership was too busy to speak to us. Floor manager tries to say it was a mix up because they thought we were talking about a different car however we have text messages with pics from their website to the manager asking about a specific car. We were misled and lied to just so we would drive all the way there when the car we wanted was not there. Bad sales tactics and the fact that the manager James would not come out to speak to us was so unprofessional.

They were very honest and told me exactly what I needed to know. They didn’t push me to get other things done and when a mother issues arose they informed me and gave me a price but didn’t push me to get it done. 10/10 would go back.

From start to finish they made it a very simple and enjoyable process of purchasing a new car. The location was also very clean and all of the staff were friendly.

Fast Friendly Service

Good experience with sales and service. This dealership has really stepped up in the last few years. Nice to have them back to the excellences I expected in the past.

I always take my trucks to this AutoNation for service and repair when I have it done by a dealer. The service managers are good and keep you informed. I have another dealer literally less than 1 mile from my house but I travel 25 miles to this place.

Bought a 22 f150 platinum. It wasn’t the smoothest vehicle purchase. I wanted to either use FMC’s zero percent interest or pay cash. I filled out the credit app just incase. Mgr said the zero percent interest was over so I told him I’d pay via wire don’t run my credit. These buttheads ran my credit anyways…. When I confronted the finance fella about it he said we needed to verify identity, I guess to hell with the government issued id’s. Picked up the truck only to find it dirty, how do you sell a 80k truck and hand it over dirty? I’m not talking the usual pollen floating around Dallas, I’m talking sand & dirt in he floorboard front and back. The day after I picked it up I took it to get a 150 detail. I texted the salesman Ivan asking about a light on the dash and he never responded. There’s so many ford dealerships in DFW, no need to endure these people. “General manager called and was very apologetic”

Great customer service.

Always great experience!!!

I’ve been going to AutoNation on Bryant Irving for three years now and it’s always a good experience. They go out of their way to make sure I am satisfied and are very time efficient.

Bought our F250 last weekend from Auto Nation - specifically from Darnell. Emailed about a truck online Friday, it wasn’t available, and Darnell reached back out Saturday morning that it was available again. We were in from out of state, and he worked quickly Saturday to get us in the truck so we could head back home Sunday! Great communication and great customer services - would recommend Auto Nation & Darnell to anyone!

I had a very good experience while buying a vehicle. I went in wanting to look at one specific suv that I saw online. The salesman helped with that and then starting the paperwork. Before I knew it, I was in the finance department and I had purchased my new suv. I would definitely recommend this dealership for your next purchase.

Jose Ramos has been my advisor for awhile and I have taken my vehicles here for almost a year. I am very satisfied with the service there and the quick turn around. They always wash my vehicles (and do a good job), get me fixed up, and keep me up to date on problems/things I need. Jose is excellent, very friendly, and professional. As long as I live up here, I will keep returning.

They did my car in a timely fashion. I was satisfied with the job they did. Even washed my car for me. I have been going there since I bought my car. Great job.

Went for an oil change. I was never called as to when the vehicle was ready. Got home, oil leaking on my drive way and oil burning smell from under hood. Took it back, again had to call to get an update after 6 hours. Turns out the technician did not fully seat the dip stick and oil was spewing all over the endive compartment. No apology, the attitude was “that happens sometimes” also, no call back when the truck was available for pick up. I would expect this from a ride side oil change place, but a dealership should have its act together better.

Went for an oil change. I was never called as to when the vehicle was ready. Got home, oil leaking on my drive way and oil burning smell from under hood. Took it back, again had to call to get an update after 6 hours. Turns out the technician did not fully seat the dip stick and oil was spewing all over the endive compartment. No apology, the attitude was “that happens sometimes” also, no call back when the truck was available for pick up. I would expect this from a ride side oil change place, but a dealership should have its act together better.

Jose Ramos takes care of me at Auto Nation And he is just great!!! Always makes me feel confident and takes good care of me!! Debby Rice Fort Worth TX

Fast and reliable service!

I’ve bought 3 cars from AutoNation Ford and every experience was great!! I won’t go anywhere else to get my car serviced. The service department is the best!

Hayden was awesome got me in and out, he was honest and straight forward from the jump which is excellent to me 💪🏼💯 Josh was very helpful as well in making the whole process smooth sailing, I will continue to do business with Ford Nation. I literally have never encountered a dealership or any place of business that had the politeness and just overall great people skills and I watched it around me with other employee and customers, it was wonderful to witness such excellent customer service. Again Thank you Hayden and Josh!!!!

Had an amazing experience at Auto Nation Bryant Irvin. The process of buying a new vehicle can be very overwhelming but my salesman Chris P helped to ease the transaction process. Even though it took over 9 months from deposit to final sale, he kept me informed of any progress in the building of my new Maverick. Financing was quick and easy and I was out the door in a reasonable amount of time. A huge thumbs up for all involved. I’m beyond pleased and absolutely love my new vehicle. Thank you so very much…

The salesperson I worked with, Stephano, was incredible, very quick to respond and very very helpful. Everyone we dealt with was pleasant & helpful. I still wish to have spend less time at the dealership, but I recommend AutoNation Fort Worth, they delivered.

I have always used Auto Nation (Bangston Ford) for oil changes and repair work since we moved to Ft. Worth sixteen years ago. We have always been pleased with the service and workmanship provided. It is easy to get an appointment to fit your schedule. There have been several times that I have had to leave the car there for more extensive repairs and getting a ride home has been arranged. All in all, I have been very satisfied.

Would have been nice if service advisor actually read the notes before driving all the way out there only to be told they did not have the parts.

I arrived early Saturday morning for service on our Ford Expedition at AutoNation Ford Fort Worth. My Service Advisor, Darla Marshall, when told I was waiting, regretfully told me they were already behind and it might be awhile. I had barely settled into my comfortable chair in the customer lounge, when Darla approached. I felt uncertainty, fearful that that something worse had been found, and/or the wait would be much longer than projected. To my pleasant surprise, Darla informed me that all was complete and I was ready to go. Such pleasant efficiency on a super busy day was much appreciated and has been the norm at AutoNation Ford Fort Worth. Kudos!!

Finding the perfect vehicle for me at AutoNation was great and hassle free. The guys were really patient with me due to me being very particular on the car in the specific features that I wanted, they made sure they made it happen. Brett was helpful and attentive and I love my new Jeep Grand Cherokee!

Jeffrey provided exceptional customer service and represented the Autonation team very well. Because of his stellar customer service, I will continue to take my vehicle to Autonation for service.

I brought my 2008 F150 for a door ajar sensor replacement. I was quoted one amount initially over the phone. When I came in to pick it up, the price was drastically higher because they used additional parts that I wasn’t quoted. The service director Mike Parker honored my initial quote and was very professional. Truck door works great now and overall good experience.

Great service

Wanted to thank the wonderful salesman Luis that helped me out in the purchase process of my Ford expedition. It was a huge blessing to find someone that was willing to help out and go above and beyond with customer service. My girls and I couldn't be more thankful to him and Gary for the excellent service they offered me in purchasing a reliable SUV for us. I highly recommend anyone who is looking to purchase to go to them.

Like always had a very pleasant experience. They had really fast service .

Had a wonderful experience buying my car! Mr. Nash was upfront and genuine! Growing up with my father working at different car lots, I’ve seen some shady stuff and people! Mr. Nash is definitely a good guy! Then, after being sent to the finance department, Mr. Anderson was super fun and helpful to deal with. My credit is far from great, but he found ways to really help me out and we had a great time doing it! (Ask him to play his guitar and sing a bit!) Definitely the best car buying experience I’ve ever had!

I am incredibly happy with my AutoNation purchase. They were very fair, communicative, and honest with me throughout the process and Luis Garcia was a pleasure to work with. I hope we don’t have to purchase another vehicle for a while, but if I were going to I would definitely go back to AutoNation.

I had an excellent experience. Great customer service and quality work within the defined time window. Additionally the driver provided to bring me home and pick me up was timely and professional.

Very good experience!

Had an great experience with AutoNation! Would highly recommend their service to anyone in need of auto repair!

Bought a new Bronco and Jerry Nash was a pleasure to work with.

Always a great experience! The staff is incredibly helpful and knowledgeable.

Jeffery was my advisor and did a great job of answering my questions and keeping me updated on the progress. He was very friendly and helpful and made my experience a very good one. He deserves a promotion and a raise!

Really friendly and extremely helpful!

Have bought 3 cars and keep them serviced there

Purchase process was a little longer than I would've liked, but overall easy, and the sales and finance staff were friendly.

Jeff was great. Other dealerships were backed up for weeks. I was able to get my truck taken care of in 3 days.

If I could give 0 I would. From the start of the process to returning the vehicle it was actually horrible. Given false hoped lied to to lack of communication and more.

Chris and Josh were fantastic. Best experience I've ever had at a dealership. So happy with my new Bronco Sport!

To much to explain………………nope

I had a great experience with Brett. When I got to the finance department it very busy. I felt rushed and didn't have time to read and look at paperwork. I was charged for things I did want. I love my jeep, but I had to clean it. The middle console smelled like Skoal everytime I opened it, I was charged for the detailing of the jeep.

I had a very bad experience with Ford dealership auternation I had to deal with three sellers and the manager came to me to tell me how much I got the car for, that I was trading in. For sure I want to go back to that dealership anymore I heard bad things about them but I had to prove it myself.

Just bought my new, preowned Highlander and was so pleased with my decision to go to AutoNation. Everyone we dealt with from the 1st contact to sales to financing was both professional, but personable. I felt valued and completely comfortable from beginning to end. Love my vehicle and love AutoNation!

Made appointment for a Monday, bring car in but they don’t start working on it until late Tuesday. The service advisor was off on Wednesday and the car just sat until Thursday. Picked car up on Friday but all repair were not done. I have to return next week to finish repairs. 🤬🤬🤬

The people were friendly, but my car doesn't seem to be running as well as it did before the oil change and tire rotation!

We were very pleased with our experience with AutoNation. They listened to our concerns, worked with us when we had an issue. The sales team are super friendly, and not pushy. Darnell helped us and was super sweet. The financial guy was super cool, and not like your normal stiff neck office guys. We enjoyed speaking with him. They put us in the car we wanted for the price we wanted. We are happy and will be back.

If you have a good service rep you're in great shape Darla Marshall is wonderful! I highly recommend her service!

I needed an oil change and tire rotation on my 2021 Ranger. The work was done in a timely manner. The shuttle driver man was very friendly and excellent. The complaint I have is mainly the price. They charged $140.00! In the past they also washed my truck, so that was a consideration. This time they did not wash my truck. The price is too high.

Great customer service!

After the amazing and fair purchase of my fabulous 2020 Chevy equinox (s/o to Phranklin) back in December, they have maintained the same level of service in their service department. I was late for an oil change and it was really close to the end of the day for them and they still managed to see me and get it done and I am so grateful to them

They work very hard to get you into the right vehicle with the best financing.

Excellent Service and Jose Ramos is awesome as a Service Advisor. Very good customer service. I had a minor emergency with my 2019 F250 and he got me in quickly and problems were solved.

I had Suzanne as my service representative. I enjoyed her she was very nice but what I didn't enjoy was the service mechanics having my car for a week when all I needed was for it to be looked into for what problems my car had... they are so far behind and with the car shortage no rentals to be loan out. if your looking for service to look or fix your car I would say go somewhere else unless you have 2 vehicles.

Good experience. good and fast service..

Decent Service people And some good deals on cars if you really FIGHT FOR IT. I bought my brand NEW 2009 Ford F-150 Pickup here in 2010 and the sales Manager gave me an AMAZING deal on it! I got it BRAND NEW for $16,400.00! The sticker price was over $21,000.00. I know it was a long time ago...But you can still get some CRAZY DEALS on New Trucks if you just TRY!

After having a few bad experiences with different dealers (not ford) I was getting fed up of how the salesman either tries to push me into a purchase or its some teenager who has no automotive skills and doesn't care about his job or customer service. I really like the new style of Escape and so I thought I'd give it a shot. I went into the dealer and the first person that greeted me was Giselle. She was super friendly, down to earth and not pushy at all! She treated me with respect and was concerned about getting me to the vehicle at the price I could afford. Her and Gab (a sales manager) went far beyond the call of duty to do whatever it took to get to the right price that I could afford. I would defiantly come back and recommend all my friends to Giselle

fantastic customer service with very knowledgeable crew. I always go to them

While dealing with vehicles is usually a challenge, my experience at Autonation was amazing. The support staff and specifically Tyler Morgan as a salesman, was awesome. I have a shiny "new to me" F350, thanks guys.

Darla (the assistant service manager) is extremely rude, short and combative. She has zero customer service skills. She did not work with me to get my warranty issues resolved. To add insult to injury upon checkout she hit me with a hidden diagnostic fee that wasn’t discussed prior when I dropped my vehicle off nor on the phone when I specifically asked her the total. Darla should be working in a basement doing maintenance far, far away from customer service. I’m 44 years old and have had Fords my entire life. After this experience I’ll probably never buy a Ford again. Update…. I changed this from 1 star to 4 stars. Mike Parker (the service manager) worked out the issue with the diagnostic fee and gave me a refund. He has excellent customer service skills and is an excellent representative of Fort Worth Auto Nation Ford. However I stand by what I said about Darla. Customer service is not her gig. She would probably make a good butcher, because that’s what she does when she attempts to make conversation with customers. She butchers it, just like she butchers the reputation of Ford and Auto Nation.

Darla (the assistant service manager) is extremely rude, short and combative. She has zero customer service skills. She did not work with me to get my warranty issues resolved. To add insult to injury upon checkout she hit me with a hidden diagnostic fee that wasn’t discussed prior when I dropped my vehicle off nor on the phone when I specifically asked her the total. Darla should be working in a basement doing maintenance far, far away from customer service. I’m 44 years old and have had Fords my entire life. After this experience I’ll probably never buy a Ford again. Update…. I changed this from 1 star to 4 stars. Mike Parker (the service manager) worked out the issue with the diagnostic fee and gave me a refund. He has excellent customer service skills and is an excellent representative of Fort Worth Auto Nation Ford. However I stand by what I said about Darla. Customer service is not her gig. She would probably make a good butcher, because that’s what she does when she attempts to make conversation with customers. She butchers it, just like she butchers the reputation of Ford and Auto Nation.

Water pump went out. 2014 Escape with 76k miles. I can't wait for an affordable, reliable electric car. I just want to get from point A to point B and back.

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Very professional

This was the worst buying experience ever! We were told the truck was ready to be picked up and we made arrangements to drive 5.5 hrs to get to Ft. Worth. We got there and the truck was not ready. We were told it would be best to get a hotel and spend the night. Luckily my husband and son didn’t do that because the truck was not actually delivered to us 6 days later. Yes, we made them deliver to us since a wasted trip was made earlier. The unprofessionalism of the salesman was uncalled for. One salesman denied knowing the person I had actually been communicating with the whole time. The only people there that were professional in this matter were Josh and Chris Shumway. I appreciate their efforts. The salesman really need to step it up (Bryant and Stephano). I will never recommend this place to anyone.

Excellent service!!

Darla was my service manager. She was very transparent with me. I like that the mechanic called me with questions to help him get to the bottom of the issue as well. Will definitely use them again even though they’re 10 miles further than my nearest dealership. Thank you!

Service dept hung up on me. Was just trying to get a quote on repairs for my focus.

Very professional top notch organization and very polite

Took my car in for the 4th recall. Service told me the brakes could go out at anytime and the car was unsafe to drive. Parts weren't available so I had to wait 4 days. Ford would not provide me a loaner or a rental so I had to pay for Lyfts all week. Was told car would be cleaned and vacuumed when I picked it up. Neither was done.

Unethical people, do not honor the price committed. No trace of honesty and respect. Don’t care attitude towards customer. I wish I can Give negative rating to individual sales managers..!

Brought My 2021 f150 xlt in for its regular maintenance couldn't be more satisfied with with the level of quality and customer service there. I was great I was able to walk nearby grab some lunch and get back in perfect timing. even with sales when I got my truck new those guys really made me feel at home.

I bought a car (Acura RDX) from this dealership, and I had problems less than 24 hours later. The check transmission and check emissions lights came on. I took it back and requested they had Honda look at it since their service company is Ford. They told me is was a sensor and returned the car to me three days later. The following day the transmission fluid had leaked all over my garage. I returned the car a second time (six days after I purchased it) for a refund. I will say they were very cooperative refunding my money and giving me my car back. However, neither the transmission warning light nor the check emissions light warnings were reported on the Carfax after the car was returned to their lot inventory. The Carfax also did not indicate what the issue was with all of the leaking fluid. I would never buy a car from this dealership or recommend them to friends and/or family.

The fact that I had to go back the next day sucked because someone didn't know what they were doing

Drove in and was greeted by a young man named Bill, almost before my trucks engine had stopped. He was very polite and helpful. Was there for my “annual” oil change. Drive approximately 3K miles a year, so that’s why I only get the oil changed annually. Was done and out in less than an hour. AutoNation Ford—a great place to buy from and get your vehicle serviced.

I had a great buying experience at AutoNation. Darnell Robertson was our salesman. He was great. He showed us the trucks and was very knowledgeable. He was great to work with...he did not put on any pressure to buy a vehicle. Which is nice when you are undecided on which vehicle you want. I would recommend AutoNation and will go there for my next vehicle purchase. Make sure you ask for Darnell.

Quick and easy. Called and they had the car I was interested in. Test drove, and left with the car. Everyone was wonderful to work with. Will go back again for my next vehicle.

Got in quickly, told Alan what I needed done. He called back with the quote and once everything was finished called me back. Very efficient. Thanks.

After a bad experience at two different Shottenkirk dealerships where they marked up their advertised price with fake fees it was nice to find an honest and fair dealership that honored their advertised price. I would definitely recommend Auto Nation.

Very professional and sale went very quuckky

Bought a 2015 f150 platinum three months ago now truck starts shaking and turns off when i stop at red lights brought it for service left it for two weeks they say they cant find anything wrong and that my warranty has ended so they stay away from this dealership

Thank you for being the ONLY buying service that offered an actual fair price on our van!

Was in and out within an hour. They had EXACTLY what I wanted and gave me a decent market value for my trade in. Will be shopping for the wife's car in the next week or two.

Great experience.

Son tried to purchase a truck from them today. One price is shown online, BUT, when he wants to purchase it they wanted to add items and Wouldn't sell at the online price. I think that's called Bait and Switch.!!!!!!! They would not honor the online sales price. Beware!!!

It's one of the dealerships that I shopped around at I didn't end up purchasing a truck there I ended up buying from somewhere else but I will tell you when I went in there to get my truck appraised there was no BS. They were straightforward seem like trustworthy people!

Went in for my routine oil change and inspection. Service was great as usual and they finished in a timely manner. Thank you AutoNation Ford

Blake and Josh were great to work with. Love the truck

Blake and Josh were great to work with. Love the truck

Phranklin went above and beyond. The whole experience was great and I couldn't be happier with my truck. I definitely would purchase here again.

Everyone at the dealership was so helpful and informative. They greeted me and made me feel as if they were expecting me and very prepared to help me. I was given a ride home from the nicest courtesy driver and most importantly, I received my car back at the time that they promised...actually earlier than the time promised. I loved the experience there and would recommend

Update Jan 2022. Another recall service, and another easy appointment. They said the work would take about an hour. Even though I left my vehicle for the day, they called about an hour later that my vehicle was ready. I did have some concern as they had not read my appointment notes in advance to ensure parts on hand, but fortunately that was not an issue. //// Had recall service done on my truck. They quickly made an appointment for me and provided timely shuttle to and from work. Bob and Gary were great to work with, and even washed my truck!

I liked our sales guy Darnell. If you are going to buy a car, make sure you ask for him.

Best place I have ever got a car from

I just bought a used car from one few days ago and everything's on well if it. They to care of me, and have even reached out to me a few times since the sale just to see how things are with my newer car!

Darla was the agent who took care of me & she is excellent! She took over my car & kept me updated with what was going on & what I needed to have done. I’ll be back again & again because of the great service Darla provided!

Experience was great from stay to finish

Best purchase I’ve made! Thanks to Phranklin, Miguel, Gary, and Josh for their hard work on making this a smooth and easy process. Gary’s personality and crazy musical talent was a cherry on top! If you need any vehicle new or used, definitely shop here!

The ford team was amazing. They knew exactly what i needed and didnt try to pressure me into a vehicle i wanted not needed. They even gave me a good trade in value on my last vehicle. I will always cone to them from now on.

Everyone was very courteous and took care of me right away. Jose is definitely an asset to your company.

Brandon in parts was amazing! He helped to get my order in when the website showed not in stock. He also gave me the website discount. Every thing came in together and was installed. Susan in service has been the best service advisor I have ever dealt with. She was on top of everything, and when there was a blip she got it handled right away. So happy with AutoNation Ford on Bryant Irwin! Thank you

Very informative and friendly.

The service assistant was really customer friendly , and he was very helpful.

I had a wonderful experience at this dealerships! Joel (in pre-owned), Josh (in finance) and Stephen (in Parts and Service) were absolutely amazing! I came in on the last day of the month and they didn’t rush me or make me uncomfortable. They were patient and super helpful. I would definitely recommend purchasing from this dealer!

Took the time out to tell me exactly what my truck needed. No trying to sell me anything else.

Salesman was great, people handling the title work?

I received a no-hassle, professional experience on my purchase of a 2022 Bronco Sport. Bret and Blake handled my purchase and it was pleasant and stress-free. 5 Star Service!

Horrible experience. I am not going back again. Jerry Nash and James Maxie need to be fired!

The process was efficient and fair.

Dissapointed that this Ford service center does not offer the same general services that other local Quick Lane Ford dealers do. Service was prompt and correct but it would have been a courtesy to inform a customer (especially a new one) that the $49.99 oil and tire rotation service was going to be $109.00 because that service was not offered there. Just told "sorry.

Employees were nice. I pay more on labor than for the parts parts was like a little over 300 but labor 2100!

Definitely a 5 star experience.

Phranklin is an all star!

Associates were friendly and helpful. Great service!

Customer Care clerk Darla Marshall was great. She took care of me immediately. The waiting room and ladies restroom have much to be desire though. Very dark, depressing and dated with uncomfortable old furniture. The process took longer than expected because someone delayed alerting me that my car was finished. My Customer Care clerk realized that I was still waiting (almost 2 hours for an oil change!!!) and jumped into action. The high rating is for the Customer Care clerk Darla Marshall, not AutoNation in general.

We worked with Phranklin M today and it was an AMAZING experience. He got us what we needed on our trade and worked with us to find the perfect car. 10/10 recommend Phranklin when buying from here!

AutoNation Ford was able to find the issue immediately. I had taken truck to a different dealership and they were unable to detect the problem. Glad to find a Service Center that actually wants to help customers. Thanks to Darla Marshall for her assistance! I will be bringing my truck to this dealership in the future.

New service people made all the difference for me. Jeff made my service appointment so easy and my truck drives as good as I could ask for. Thanks too the mechanic that worked on it, I feel much safer now. Happy New Year to y'all and your families.

We bought our new 2021 truck in September 2021. Buying our vehicle was a great experience until we drove off the lot. Once we drove the car off the lot the customer service ended!!! We were promised weather tech mats but told to come back to get them since the service center was closed. We went back 2-3 weeks later to get the mats and they hadn’t been ordered. Then our temporary plates expired in November after numerous calls and text and pushing for someone to help we got a 30 day tag that expired December 23rd. I started contacting them the Monday before the temporary tag expired and got no response. Talked to someone Wednesday night that promised it would be resolved Thursday and here it is Tuesday December 28th and I still didn’t get my temp tags

Work done professionally and at the promised time. Highly recommend this AutoNation Ford and Especially Susan.

Manny was my guy from day one. Had a great experience with him and the dealership.

Really nice except the fact that they stole my charging cable. It was siting right on the center Consol and I guess they thought I was stupid enough not to realize that it was gone when I got my car back

Ask for Allen, he is great! Eventually my problem was solved and I give Allen 5+ stars for sticking with it until all issues were resolved. They even found a couple of issues I didn't know about and they were all fixed under warranty. I had taken my truck to this dealership in the past and the results were not so good. Not only could they not find the problem, which Ford eventually issued a recall for, they seemed bothered I was even there.

My service rep did an excellent job getting me in and out on a short notice, I appreciate it very much!

Made an appointment to view vehicle listed. Told them I had a 6 hour drive and didn't want it to be for nothing. Was called on the way and told by Casey he would get the vehicle and have it waiting. I arrived and met Ryan, he went and found Casey and he was with another customer. Ryan said Casey said to help us. Ryan arrived back later with a different vehicle to try a sell us.... different make and model, more expensive and higher mileage. Ryan said vehicle we wanted was sold. NO Call to stop trip. What a waste of our time. No apology. The worse experience. Had cash in hand as I told them when I scheduled....Stay clear.

I’ve had decent experiences in the past at autonation ford but I decided to give them another shot. I Scheduled an appointment for a routine multipoint inspection and oil change. Darla, my service advisor was great. She was very kind, informative, and got straight to the point regarding the service I needed. Thank you!

I had a great experience on December 17th 2021. Was my first time ever going to a dealership for my Ford escape with the recall for a fuel delivery module flange. They got me in and out pretty quick. I dropped it off at 8 and picked up on my lunch break around 11. They did the inspection of the vehicle all over and actually had zero recommendations for me and they didn’t try to sell me anything I didn’t need. I was thoroughly surprised because you know…. dealerships. Alan was my service associate and was very polite and professional. They even offered a complementary hand wash and vacuum for my car. And when I picked it up It was completely free!

Thank you so much to Miguel and Gary! They both were incredible and made buying my car such a smooth and comfortable experience! Highly recommend asking for these two when you come to this location!

Took my vehicle in for a diagnosis, found out my compressor needed replacing .. it was covered on my car warrenty contract with car shield.. to my suprise this ford dealer does not accept car shield warrenty..also my sun-roof did not work, i was told without anyone looking at it that it would cost approximately $1300.00 , again my warrenty covered this repair, but this dealer does not accept car shield warrenty.....i am disappointet with this repair shop...

I bought a brand new 2021 Ranger in June and it wasn’t long before it started having issues. At about 9k miles the driveshaft had developed a chirping noise above 15mph as it rotated. So as anyone who had just purchased a brand new vehicle would do, I took it in to have service look at it. The service advisor comes back and tells me that the technician and shop foreman say that nothing is wrong and the sound is completely normal. Why wasn’t it doing it that previous 8k miles? Service advisor was completely clueless and had no explanation as to why it would come and go and is now telling me it’s normal. Anyone who heard this sound knows it’s not normal. So then trying to get an appraisal from sales to sell it back, they tell me that they couldn’t give me an offer on it. So at this point Autonation Ford Fort Worth had completely lost me as a customer as sales and service refused to help me so I took my truck and sold it at another dealer. Anyone reading this who is thinking of doing business with them I would very highly NOT recommend to because chances are you won’t be treated well and be looked over.

Their service department is horrible. Terrible customer service all I want to do is upsell you on product. I brought my car in for the same repair twice and also ask them to fix the sunroof or at least look at it. He told me it would cost $1500 just to look at it. Turns out he forgot to tell the service guys to actually look at it and when it was ready for me to pick up he didn’t want to have to send it back there.

I used other dealership w/o success. I ended up going a little farther to find Suzan! She's extremely helpful. Other than the men's restroom needing an overhaul they're awesome!😄

I went in for recalls. I noticed they washed my vehicle and checked my fluids as well. They didn’t have to do that. Very professional and courteous employees.

Picked up a Volkswagen Atlas today. We were happy with our trade in value and interest rate so we purchased the car. Now the bad news, the dealership lost our drivers license. Their approach to the situation was unacceptable. It took over an hour for a “manager” to come out to see us. His carefree attitude towards the situation was unacceptable. His opening response was “everyone loses their license, I’ve lost mine, it’s really no big issue.” When I responded that I’ve had a license for 43 years and had never lost it he looked at me as if he didn’t like my response to his statement. I asked him to write down what the dealership was going to do in regard to the lost license, fees associated with the re-issuance of the license and the possibility of identity theft due to their carelessness he walked away never to return. A great transaction was totally ruined by a very incompetent “manager”. So now, we need to take a day off to get a license renewed. NEEDLESSLY! I’m sure any expenses will not be covered and if there is identity theft we’ll be left high and dry. Stay away from this dealership. It is not worth the aggravation!

Jose Ramos makes sure all questions are answered and is always so professional and friendly!

I went in knowing what car I wanted and ready to make a deal. It was at another location and needed to be transferred in. After spending hours there, I agreed to everything except the $3,000 transportation fee they were trying to charge me. The manager, Kelly told me that it was a rare car that I wanted and good luck finding another one. Didn’t even try to work with me on the price. Very disappointed in how he handled everything. The salesman, Christopher was great, and I felt awful for him. We will not be back on account of the manager and will spread the word.

The service department is highly dependable and efficient. Jose manages the work very well.

Allen was incredible!! thank u!!

Always timely & friendly - recommend

No stress involved and got exactly what I hoped for on my well taken care of XLT. Made everything possible from that point on. Our salesman could not have been nicer or more patient!!!

My vehicle is always well cared for & I can always count on just the problem found is fixed.

If you are in the market for a new/used vehicle this is the place to go! From the first minute on on the lot to Darnell explaining every detail of our new vehicle. Whenever we buy in the future we will come here.

The receptionist was VERY knowledgeable and friendly and helpful and was understanding about my plates not being ready and she explained to my satisfaction. I met her and she was very nice and easy to understand. She thinks more of the customer then herself. Many times people act like they are bothered by you. The next lady, was the assistant service manager darla, she was the only person!!!! That came out of their cubicle when I drove up and got out of my truck. She was helpful and knew what needed to be done and time to take. She came and got me when the truck was done and took me to the cashier, who was very nice. The last man I want to say was GREAT all the way thru this was our salesman Chris. He was great to talk to and made sure we knew what we needed to know before we drove off the lot. He was nice and helpful with the paper work. Then this other day he put our tags on and sticker. He was right there ready when I walked up to the desk for help. There were others that helped us but I would not mention them with these employees, they are way down on the list and need lessons on what customer service means….thank you dana bullock

Unbelievable that they don't have set prices when getting a oil cha age. Showed up and my bill was $525.00. After waiting for 30 minutes they finally were able to get it down. What dealership makes you wait while they figure out how to fix your bill. In 2 years the same exact service has gone from $322.00 to nearly $400.00

I have been using AutoNation since I moved up here in 2017. I leased a new Escape in 2019. Love it. My service advisor, Susan, was so courteous and helpful with more reassurance from Mike.

Had to leave our truck for service. Check in was super fast and easy, we got updates on the progress and they washed my truck! Thank you Jeff for your professional service!

Showed up without an appointment. Jyst needed som scheduled maintenance. Oil change, tire rotation. Was out of there in about 90 minutes.

My Sales guy Miguel Gonzalez was really helpful. One of the best car buying experience. Mach-Es are high in demand and Miguel called me as soon as one became available. Made sure that car is on hold. He responded quickly to all the questions I had and was very polite, professional all the way. Even after buying the car, he is quick to get back to me on any questions I had. I would definitely work with him in future.

Excellent service. Darla is very helpful and beautiful. Truly an expert professional.

We had a great service representative and the service was excellent.

Whole team is awesome! Great job Blake, James , Zach and Josh. For being awesome and getting me into my dream car ! I love my Audi

I went to Automation to get my car inspected, an oil change, and general overview. Jeff helped me. He was courteous and thorough. They accomplished all of it well and quickly.

they gave me a good price on my trade in and a good price on the new Edge that i bought. when they first told me that the car wasn't available for me to look at i thought that they were pulling a bait and switch. i was pleased to find out that it really just wasn't ready. they offered additional packages but did not try to pressure me. we were in and out pretty quick.

I bought a brand new 2020 Escape, which had transmission failure 3 weeks later. Took a week to fix over $6000 worth of work. Of course I didn’t have to pay because it’s a brand new car and the repairs were covered in the warranty. This is my first ever new car purchase and I felt like they should have at least been willing to trade me for another escape, if not let me out of the deal all together... I left voicemails and sent emails to a manager and the director of finance at the dealership. And got no response!

Customer service was really good. The problem is their pricing. $114.00 to replace the engine air filter. The filters cost less than $40.00 at many places and it takes 5 minutes or less to change it!! I may not be going back there for service again!

I met with Susan who was the service manager for my Ford Edge and she and the staff who did the work did an outstanding job. Susan had Taken charge to make sure everything was completed .Thanks again for Everything you and the workers did.

Susan took good care of my truck. It was in for service, recall work, and the installation of a leveling kit. They even washed it before they returned it to me.

I brought my car in to this dealership because the one I purchased it at had a wait of more than a month. It ended up being a "major" repair with some extenuating circumstances that was ultimately covered by my extended warranty and my service agent Jeff did a great job of keeping me informed with regular updates which was much appreciated. They also had a loaner car for me to use which was a major plus. I will definitely use this dealership in the future!

Customer service is awful! If you are thinking of purchasing a vehicle... Don’t!

Everything was excellent except they didn?t vacuum my car or ask if I wanted it washed

***ALERT*** This company has known about a serious safety hazard regarding the 2019 F-150 and refuses to fix the problem. This company has continuously put my wife, my babies, and myself in serious danger. If you have a family, STAY AWAY!

I had a Ford recall for my truck so I scheduled an appointment to put it in. I took off work specifically so I could put my truck in the shop. I drop off my truck, get home and then get a call from the shop that the parts needed for the repair weren?t in stock. But they would be in the next morning. So since it was going to get fixed first thing the next morning I decided to just leave it there with them. The next day at around 11 am I called just to make sure the parts arrived. I was told that they did arrive and my truck was being worked on. Fast forward to 4pm. No word about my truck so I call. After some back and forth I was told that the part never showed and wouldn?t be in until Monday. So I go and get my truck and was told that the service manager would get with me and sort this all out on Monday. I did get a call from him first thing Monday with lots of apologies and assurances that he will personally see that it gets handled. He says I can bring it in on Saturday. They have the parts and it will be done. Fast forward to Saturday morning. I bring my truck in again. Meet with the service manager. He calls his parts guy and then has the audacity to walk up to me and tell me that they still don?t have the parts in. It will be in on Monday. I am done with this place. This isn?t even the third time something like this has happened dealing with this place. Every time me or my wife have tried to have anything done to our vehicles here it?s been awful. This was the final straw. I?ll never step foot in this place again and I suggest no one else does either.

What a nice and easy process to purchase a car. The no haggle policy makes this a smooth transaction since you know what you get and you can just buy it or move on. Fhranklin was great, as well as Chris. They also had some of the accessories taken off the car that I didn?t like to make the car as nice as I wanted. Thank you so much.

Buying a new car is one of my least favorite things to do. AutoNation Ford- Fort Worth provided a very smooth and efficient car buying experience!!

Very good customer service as always. Car maintenance done in timely manner.

Professional Considerate of family’s interest and requests Accommodating chauffeur Should do us for a year

We saw a 2020 Fusion online came in to check it out and test drive. The car was what we were looking for so Hayden and Jordan helped us close the deal. We had a good experience.

Love this location. Stephen Hunt has been amazing help me with my 2010 fusion when something goes wrong And the courtesy driver is the sweetest!

All of the employees were friendly. When I arrived on Tuesday I was a little frustrated because I had gone to the wrong Auto Nation ( Campus Drive ) first, but the gentleman that greeted me at the Bryant Irving location was was friendly, kind and made me laugh, so that put me at ease and my anxiety level went down and my morning was great from there on. I spoke with Mike Hunter also, he was my first contact on the phone . He was the one who got the ball rolling on getting my recall repair going. He was also customer friendly and worked with me on both days. O

Best possible service and repairs I could have expected! Took care of all the details regarding the repairs and recall and moved the vehicle to various locations to have it painted and another for the recall on the hatchback latch. Prompt, courteous and called to provide updates throughout this time! Vehicle was washed and clean, impressed... 5 stars service!

Service was completed in timely manner. Steve is always pleasant and keeps me well informed on the progress of the work.

Fast and awesome service!!

Went to the Ft. Worth autonation because the Burleson didn't have what I wanted, was told if I started the buying process I would get my vehicle to the front of the service line. Now I'm out the down payment and still haven't seen the vehicle.

Wife and I are pleased with the service we received. Chris Shields in sales and Gary Anderson in finance were great to deal with. Loving the new car!

Had an easy buying experience, didn't feel pressured with the no haggle pricing process. My point of contact was always exceedingly helpful and did anything he could to help me out.

My experience at Auto Nation was beyond Amazing! All of the staff there were very helpful and very patient they even stayed to make sure everything was going good with the deal!

It was great, everyone was super helpful. Very good service and very friendly

My Service Advisor, Susan Lee is the best! I have been taking my car there and she is so knowledgeable and professional and takes great care of me and my car! Also, the Service Manager, Johnny Wood is also so professional and knows all about customer service and takes care of his customers. Thank you Susan and Johnny and thank you Autonation!

Repair completed quickly on short notice, and to my satisfaction.

I bought a Ford Fiesta on Saturday afternoon, they said they would deliver my car on Monday after cleaning and inspecting it. Today is Wednesday and have not received the vehicle. I wish their where honest with there customers, doesn't take three days to clean and inspect a car.

They were great and got me in and out in a timely manner

I don't care for high pressure salespeople and usually walk away from a deal for that reason. Miguel was down to earth and friendly and for that reason, anyone looking to buy a Ford, I would recommend this dealership.

Not to bad of a car buying process Games weren?t to bad. Finally honored online advertised price

Blake Brown in sales was attentive, patient and really informative. When it came time to the financing and closing, Josh and Zach were amazing as well. You can tell that these gentlemen have been working with each other for a while and their rapport with each other translates into excellent customer service. I will gladly refer more people to them.

The staff at Auto Nation was punctual, professional, and personable. They changed my oil and inspected my car. This is a very busy dealership and they were able to get me out of there in an hour.

I purchased my new vehicle from here, as a recommendation from family. I had shop online, and found the one I wanted. So I reserved it and worked with salesperson Blake. He was kind enough and understanding as to my needs. The entire stuff aided in my questions as well as my needs. They even went above and beyond my needs and got me what I was looking for. Would recommend.

I didn?t expect to have to leave my car all day for a minor repair.

I went in just to look around and had no intentions of buying but thanks to Allan and his willingness to work with me to get the best price I walked out with a brand new truck.

My truck had an issue with the mirrors that they could not solve yet. They consulted with Ford whose repair suggestion didn't work either. They are working through the issue, gave me a loaner and I have no complaints with the service at all.

Auto nation Ford is the best Ford dealership I have been to. The best customer service I have ever experienced!

Steve Hunter is the absolutely the best. always friendly . you can count on him for good service

Everything was done in a reasonable time. Susan Lee took good care of me

Dealt with Jose on this last visit. Extremely pleasant and professional. He asked me the purpose of my visit and told me he would take care of me. I was surprised how fast they worked on my car and called to say it was ready for pick up.

Oil Change & Filter change, price is reasonable and less than most services. They even hand washed my dirty car!

Our sales rep listened to all of our requests and we were able to get our dream SUV at a fair price! Finance made the usual frustrating process of financials very smooth and easy. We will be back here for our next purchase!

I purchased my car from this dealership 3 years ago and had a great experience. I got the service package, so I have been taking my car here for oil changes for the last 3 years. Normally, I'm in and out in an hour or less. This time, I was there for over 2 hours. No proactive communication was given to me on why it was taking so long, I had to check in with 2 people and when my car was finally brought up, it hadn't even been washed which is usually included. People can do alot by either setting correct expectations upfront, or proactively communicating - neither of which was done here. Do not take your car here for services.

Very personal and fast. I got an immediate appointment and was met on arrival. The process was quick and my time was appreciated.

Awesome deal. Great Suv and Great Service. What else could you ask for.

The purchasing process was very impressive and the pre-approval communication helped the buying process tremendously

efficient friendly experience.

Very easy to work with, pleasant, accommodating and efficient

Recently purchased a 2021 F-250 King Ranch. Chris Shields was great!

Service department is excellent.

Susan Lee was a big help, she took care of everything

Had to take my car in to get my engine replace, Dalton was very helpful and had me in a rental with in just a few days. Thank you Dalton!

I only take my car(s) to AutoNation in Fort Worth TX because of the quality service it provides. Service Director (Johnny Woods) superior in providing great customer experience. Highly recommend

Blake was a pleasure to deal with. We got a great deal on a beautiful F150!

why does it take an hour and 45 minutes to get your oil change when you have an appointment when I go in there and I don’t have an appointment takes an hour and a half ,The service guys said is because they have to rotate the tires and check all fluids ,well this is done when it takes an hour and a half with no appointment, if you have an appointment it should not take that long

I took my 2016 Ford F150 FX4 in on a Tuesday for a grinding noise problem at the front end of the truck. My Service Manager, Jeff Sanderson, was very attentive in writing up my description of the problem. He set my expectations about what the technicians would do, what the warranty possibly would cover, and that he would call me as soon as he knew what the problem was. Jeff called the next day and explained the problem, which required both front wheel housings (IWE) to be replaced and what repairs the warranty covered. In addition to the repairs, the windshield was replaced, a tuneup performed, and the radiator fluid was replaced. All repairs and services were completed by Thursday evening. I would like to compliment Jeff and the Fort Worth Autonation Service Department for making my service experience as informative and efficient as possible. My truck drives and sounds like it is brand new. Outstanding job! Sincerely, Dale Whited

Awesome Service. Checked out my newly bought 2010 Powerstroke!! Chris is #1.

Service on my truck that I purchased there has been issue free. They are not the fastest, but times when I raised an issue over the time required, they gave me a detail on the next visit.

This dealership was excellent to deal with in all ways. From the time I arrived to checking out. Very friendly and straight forward

Service performed efficiently.

Easily the best car buying experience I have ever had. The Salesman didn’t pressure me into my truck at all. They let me make my own decision. Will definitely be referring family and friends and will definitely buy again from them.

Easily the best car buying experience I have ever had. The Salesman didn’t pressure me into my truck at all. They let me make my own decision. Will definitely be referring family and friends and will definitely buy again from them.

By far the easiest car buying process I have ever experienced. There was zero pressure and the staff really cared that you get exactly what you were looking for. AutoNation is building long-term repeat customers through excellent customer service.

Excellent customer service, very nice, courteous and listens to the customer needs.

Mike was amazing as always! Always greeted with a smile and great customer service from him!

LOVE this place! I have purchased 3 cars from this location and have been extremely satisfied with the excellent customer service in their service department!

Auto Nation replaced a buzzing relay on my 2014 F150 quickly and competently.

Routine oil change but they make it easy. We always leave the car, go eat breakfast, and pick it up later. Employees very friendly and courteous.

Found the car on line and spoke to dealer rep. We inquired about the car's condition and the answer made us feel like it was alright. The car has hail damage. It was raining when we looked at it and we didn't notice. We were also told we could purchase with a credit card. When we got there we were told we could only pay for 1/2 with credit card. Glad I brought a check book. It was frustrating not to be able to make the transaction all remotely.

The guys from start to finish that assisted my wife in finding her new truck was very caring and considerate as to what she wanted. And as for the pricing process Mr.Maxie went above and beyond to do his magic to get me where I wanted to make her dream come true. Mr. Vargas thank you for helping with all the time in the finalizing process you guys really are a great team at Auto Nation Ft. Worth!! Also the young gentleman that took her on her test ride was such a joy she said and he showed her all the bells and whistles and how to work them. She is very happy and Thankful for all you all done for her she LOVES HER TRUCK!!! 😁👍 SHE SAID YOU ARE A 10 STAR !! 🌟

The guys from start to finish that assisted my wife in finding her new truck was very caring and considerate as to what she wanted. And as for the pricing process Mr.Maxie went above and beyond to do his magic to get me where I wanted to make her dream come true. Mr. Vargas thank you for helping with all the time in the finalizing process you guys really are a great team at Auto Nation Ft. Worth!!

Salesman De'Van was awesome. The financing part, not so much.

A good experience. The service writer Jeff thoroughly explained the periodic maintenance needed. It had been quite a while.

Manuel is the best!! He made the process of getting a car easy and he gave great service!!

Dalton was amazing from start to finish. He was a super cool guy and kept me informed with everything via text. My truck was fixed quickly.

I have always been satisfied with service on my Ford at AutoNation. Work was accomplished in a timely manner, and all personnel were courteous!

Had a good experience and drove off in a new 2021 Bronco Sport! Antwonie was very helpful and was a fun guy to talk to. Loving my new Bronco!

good customer service, bought a 2020 F150 Lariat, very satisfied

I researched a 2008 Toyota Tundra they had for sale at almost $14K. I researched the truck on NADA for value based on the options listed on their website. NADA had the price at $13K. So I emailed them and offered $12,500. A rude salesman called back stating the truck had already been sold and didn't know why the vehicle still showed on Craigslist. Well, I had already checked THEIR website and the vehicle was still there. DO YOUR DUE DILIGENCE BEFORE PURCHASING A VEHICLE AND DON'T PURCHASE FROM THESE CRIMINALS!

Avery and AJ were great. Took four 1 1/2 hour trips from Dallas before the truck was ready. Bought it and was not able to actually pick up the truck until a week later. Upper management needs to take a few courses in customer service. Every review refers to the same issue-management and attitude. Lots of car dealerships in Dallas and Ft Worth -would NEVER spend another dime at this one.

AutoNation made the buying process pretty easy and I am driving an awesome new Bronco Sport! Thanks!

I have used synthetic oil in my truck it?s on their service records, and they still put the standard oil in. Why?

Antwonie was great. I highly recommend him. He made the process easy.

Had my fusion serviced and it's CEL diagnosed. Dropped it off on Friday and told Jeff Sanderson that I was nervous about getting it back by Tuesday so I could get to work. He made sure it got diagnosed and worked on in time so I could pick it up and not miss work. Did me a huge favor! They also followed mask protocols very carefully, which was comforting to see.

The best service we have ever had! Smooth and quick! Thanks guys we will return!

Everything time I get vehicle serviced,all expectations are above satisfactory

My service on my vehicle was met above satisfactory

I was in for a sunroof repair and was treated great by Dalton and service was done on time at a reasonable price! Definitely going back!

Service tech was very friendly and helpful. They even washed and vacuumed my car out. I love AutoNation!

Manny was a great help and continued to help after with questions. Thanks Manny.

You could use some new chairs in your waiting room!!

They always have a person available to help.

I found the car I wanted at this dealership while searching online. I live over 200 miles away from the dealership and in another state. They worked with me to have the vehicle inspected by a third-party mechanic before I drove down to buy it. The car was priced reasonably and in good condition. It took several calls, but we were able to negotiate everything over the phone. They even gave me more than I expected on my trade in through their online trade in offer system. I am very happy with my car buying experience with AutoNation in Fort Worth.

I only keep going there because I purchased the service package when I purchased the vehicle. I will never do that again. When I brought in my trade-in vehicle, one of my disabled veteran license plates "magically" disappeared. They denied all responsibility. Every time I bring my vehicle in for the service I already paid for, it is confused and takes hours. Yesterday they blamed COVID, but it always takes too long. Hours too long. It doesn't matter whether I go in for an oil change or an alignment, I am there for hours. And the system of setting an appointment is a joke. I know that if I am late for an appointment with, say, my doctor, or the IRS, then I am late and lose my place. But for Auto Nation, the appointment time is the time when I arrive and begin waiting. There is typically one person assigned to deal with my case, but that person is never there when I arrive. I will drive in and someone will approach me: "can I help you?" I tell them I have an appointment. They ask for my name, look it up, and then say that someone else is assigned to help me. So I wait for five minutes. Then someone else approaches me: "can I help you?" I tell them I have an appointment, they look up my name, and then tell me that someone else is assigned to help me. So I wait. Yesterday three people approached me before I talked with my designated helper. Seriously, that's three people who weren't doing anything, but nothing could happen until my magical helper appeared. And then the waiting begins. For hours. For an oil change. Like I said, I am only going because I already paid for it. Once I have used up all of my free services, I am never going back, not for a new vehicle, not for service, not for anything. I may not even buy a Ford next time.

Blake was an amazing salesman!! He was so knowledgeable and friendly.

Great Experience & super polite salesman. I was very unsure as most people are at dealerships but Roy Baker was extremely patient with me and definitely knows what he’s doing. Very satisfied!! ❤️

Overall great experience. Vehicle was ready for me upon arrival, paperwork was simple and straightforward, salesman filled the tank up with gas, and I was gone. The only criticism I have is that the salesman kept calling me “buddy.” I think the more appropriate response would be “sir” or “ma’am.”

I wouldn't recommend purchasing the oil change package when you get your car from here. I'm not sure how you purchase a BMW vehicle then they offer the oil change package, but NEVER have your filter or oil???They leave you waiting for HRS instead of offering a loaner and time is valuable. I am very upset that EVERYTIME my husband has to get his oil changed he ends up having to go back or he waits half a day as if he works there. This is unexpectable. He makes his appointments 48 hours in advance and still has to wait, each time. This is not great customer service. Save your money on the oil package when purchasing the vehicle and go somewhere else.

Took car in for an oil change/tire rotation it took 2 hours with an appointment. When we drove off and onto the freeway the hood was not closed on my vehicle we had to pull over on the freeway to close it.

Brought my car in for scheduled maintenance. It was a simple oil change and tire rotation. Very pleased with the professional service when I arrived. The waiting room was clean as were the rest rooms. Definitely returning next time.

Repeat customer because of thorough service provided with courtesy. Thank you.

Had a good purchase And service experience, had some issues at first but they took good care of me afterwards, made me happy.

Great experience. Have bought about 15 vehicles from this dealership. Go see Manny N.

Phil was great to work with. Got me a price on a new truck that beat all other competitors. Made the buying process quick and simple.

got in and out the same day.

First time buying at Auto Nation. Good experience! Easy to work with! They did everything they said they would do. Our salesman Mike did everything possible to make our experience pleasant. We will definitely go back!!

I thought I had a leak and when I took to service Mike took a look and felt it was the Ecoboost but I wanted to be sure since I was going on the road. So Monday I took it back and had it checked out and no leak! Thanks Mike and the service team for giving me piece of mind. They have been my dealership since I moved here in 2017. Total satisfaction.

Overall, very impressed with the work and professionalism of the staff.

Whatever you do DO NOT go to the AutoNation Ford dealership on Bryant Irving. My grandpa retired from Ford so we are loyal ford people and we have never in our lives had to deal with a more disrespectful service team and sales team. I went in for an oil change and what they call the "works" where they check is all systems are working properly. I had an appointment and still waiting over 3 hours and when I inquired they had still not gotten to my car. When I finally got the service completed they said every system was in the "green" which i thought was odd on my 4 year old Ford Edge but I went with it. My battery literally died the next day and the AAA tow truck man who assisted me showed me that there was and IMMENSE amount of corrosion on the battery and i quote "If anyone would have opened your hood they would have recommended to replace that immediately". Since then I have had multiple other issues that were supposedly in the "green" but somehow magically turned up to be needing to be fixed.

A very pleasant buying experience with an awesome price. I got a lot more vehicle than I was looking for

I brought my car in for oil change headlight bulb. Mike was a very good associate at the Fort Worth Bryant Irving location.

My fiancé and I researched the vehicle we wanted and bought a 2020 Ford Explorer. Straight off the show room floor it had a burnt out switch for the 3 rd row seats. Took 4 days to get that fixed and to get the rear seat entertainment, that came with the car, installed. Got to drive it for 3 weeks before all of the electrical systems went haywire 8 hours away from home. It then spent 3, nearly 4 weeks, at a Ford dealership's service department looking for electrical faults causing the vehicle to be unsafe for driving. The service technician felt that all of the issues originated with how the rear seat entertainment system was installed. Now that it has had issues and surges through the electrical system it will be prone to having more issues in the future. This obviously decreases our confidence in this being a reliable vehicle for me to drive hours away from home for work. We went to the dealer that sold us the car and asked them to take the defective vehicle they sold us back and put us in a new vehicle. Their response was that they could give us $20,000 less than what we paid for the car less than 2 months ago. I have only been able to drive this car for 3 weeks and was left stranded and stressed far from home. And this dealerships response was that I was SOL. I am stuck in a brand new ticking time bomb waiting for it to leave me stranded again.

Very helpful with identifying a problem with tires and then with selecting better tires for my vehicle.

For having 3 major things and 1 minor repair worked on, I am pleased to say the price was very reasonable. Also, I was shocked to have my car back the next day. It was about a 24 hour turnaround.

Everyone I encountered was professional and friendly. Susan, in the service department was especially nice. Also Mr Gary Allen, the shuttle driver was extremely kind and friendly, yet professional. Your staff made me feel like a valued customer.

Long time Ford owner but first time to auto nation Fort Worth. Was in the area and wife wanted to stop and look at explorers. Every one we dealt with was extremely nice and dealership was nice. While looking at an explorer, wife decided to go with an edge. Tony was awesome and wife finally divorced GMC and joined the Ford family and loves her new car. Will definitely go back again.

The process was easy and they was able to make it fun. Perfect attitudes and everyone made me feel welcome

Overall Great experience I am familiar with the car business and new the deal was going to be hard to get out off a 2020 Silverado into a 2020 F-150 but deVan and his made work for two days on the deal and we were able to come to terms and got me in a Ford.

As usual, my service was prompt. I was advised on what my car needed without feeling that I was being upsold. I have worked with Pacer Duddington for years and was sad to see him go, but Jeff Sanderson may be my new go-to person! Thank you!

I use Auto Nation on Bryant Irvin Road, Fort Worth, TX for all my service needs. I would never go anywhere else. Mr. Mike Parker, Service Manager, is the best!!

Some dealers are very pushy and try to get you to spend an arm and a leg on something completely different from what you came in for. Not here, took my truck in and couldn't believe they did my oil change and inspection and didn't tell me I needed new suspension.

Friendly and prompt service

Yes I would recommend them !!!! Got me in and out did a great job !! Mr.Sanderson great guy very professional !!! Thanks

I was very pleased with the overall customer and personal service I received from AutoNation. Stefano my dealer went out of his way to make sure all my needs were met, even down to getting stuck with my old car that broke down on him in the middle of traffic! The entire staff was courteous and kind to make sure I didn't leave without being satisfied. I appreciate and recommend them highly for getting into a new car. Thank you again AutoNation!!!

I had a very pleasureable experiance when taking my van in for a recalled part luckily my van did not have a faulty part but the service manager Jeff was very kind! After having an extreemly bad experiance a few years ago I was so glad to see that they had turned their customers service around.

Have been dealing with Autonation for a long while and am consistently pleased.

Very good job..! Very fast good attention..I will recommend to my friends , I?m very grateful...

Quick service and all ways courteous No matter what I need

Very friendly and fast service. Love being able to do my maintenance on a Saturday.

Well done service department! My car was serviced for an oil change and a flat tire. The job was done while I waited. I recommend buying a car from the dealership because they will do more for your car needs.

Good,great,awesome,fantastic,nice,well done, super,

I’ve had my Ford Edge serviced here for almost 3 years. It’s a very streamlined process IMO. I highly recommend this dealership for your servicing needs!!

I had a awesome experience, thank you. I would Recommend friends to this dealership and fourth service

La pronta atención y las personas muy atentas me gusta cuando me limpian el carro y el servicio del carro para volver a casa y de recoger el señor es muy atento

For the last four years I have used Auto Nation Ford on Bryant Irvin to service the engine on our V 10 Ford motor coaches as well as all our cars. We made an appointment to get the oil changed in our Class A at this Ford dealership for this last Thursday. Upon arrival, which was three days after we made the appointment, we were informed that they no longer do RV oil changes. Really????? No one even called to cancel our appointment. If you have a new policy that is fine but why did you let me go to Cleburne and drive to your location in the first place? So, my four Ford products will now be serviced somewhere else...

Jose (service rep) was great, helped me with problem and scheduled a loaner vehicle for me. Had water leak, tech was unable to find where leak was coming from. Johnny Wood (service manager) is the beast of all, always there for customer with problems.

Like most people I spent weeks researching the pickup truck I was interested in purchasing. Trying to figure out what would be a reasonable price for the truck and a fair value of my trade in. Watched countless YouTube videos on car salesman tactics and how to avoid them. How to tell the dealer I wasn’t going to pay for the high price low value addendum items that they inevitably add on to vehicle. I was surprised that AutoNation Ford of Fort Worth presented me with a price on the new Ford Ranger Lariat that was lower than I expected. Offered more for my trade than expected and didn’t have an addendum sticker with all the usual suspect items that most dealers seem to pack on a vehicle that few people actually want. All seemed good but one more hurdle, the Finance Office😬. I already had financing arranged through our credit union but watched any videos in preparation for the heavy handed sales pitches from him. Again pleasantly surprised. Although he did offer quite a selection of items all of which I declined except for the extended warranty, but there was no real pressure to purchase the other items. This was the most painless auto purchase every. Salesperson was Blake.

Nice friendly staff and the wait is short compared to some other locations.

Ruptured boot between turbo an d intercooler , took 3 and 1/2 weeks to get replacement part. Ford customer for 25 years. I think it was time to think outside the box pandemic or not .

I co-signed for my daughter to get her a car. Everything went smooth, into the loan payments came in the mail, in my name. Come to find out, in order to make the sale go through with the bank. The salesman/ finance person put the car in my name, with me not knowing....smh

Great experience will be back for sure!

Needed to get in and out quick and mentioned it. they did a great job servicing my car quickly and properly!

The Service Department went the extra mile to help me out with a warranty adjustment.

Everything went as expected this was my fourth Ford Escape and I?m really loving the color and new features. Manny Nunez took great care of me and Gary Anderson in the Financial part

Just bought a used truck from Auto Nation. Great folks, clean truck, good price, no pressure. Thanks, Allen, Chris, and Zach.

Susan was great in getting my car repaired. Service was quick and I was kept informed of what needed to be done.

Took truck in for two problems. They explained what the causes could have been and how they would fix it. Ended up getting it done in less than 36 hours. Great service team, great dealership.

The best car buying experience I have ever had by far. These people are great!!!

Excellent experience with getting my F250 Super Duty taken care of. As soon as I put my truck in park David Bearce was standing at my door ready to take care of whatever I needed. I was there to have a recall issue and a warranty issue addressed. I felt very welcome and heard and knew my Truck was in good hands. Received a call from David that there were some other items that needed to be fixed that the technician noticed when he was handling the issues I brought my vehicle in for. Items that carried a hefty price tag. David explained all the options and asked if I had purchased an extended warranty. Thanks to David’s thoroughness I was reminded about the warranty I had purchased. David saved me a ton of money. Even though I pass several Ford Dealerships to get to AutoNation, I will continue to do so to take my truck to them.

Battery was installed in les than an hour. I was kept informed of the progress. Steering wheel and gear shift were covered in plastic. Everything was wiped clean.

The service department is the best. Every time I have taken one of our cars in there for service we have been treated perfectly.

Needed repairs due to check engine light on my 2013 Ford Escape. The overall experience was smooth and the staff professional and knowledgeable!

Great dealership and friendly people. Clean and comfortable waiting room in the service department. Appreciate the follow up call to discuss any concerns I had.

They got me the car I wanted at a rate I could afford .They were courteous and kind followed all the covid rules offered water and it didn't take all day.I bought my first car thru them three years ago and both times I was only looking said I can't afford this I have not this kind of credit and they said we have a lot of lenders and our credit guys will work hard to get you into a new car.They went above and beyond both times I would recommend them to everyone .Ten stars all the way.

Assistant service manager David Bearce is great to work with. The epitome of customer service.

Team members have always been friendly and the oil change was done pretty quickly this time but I am sick of this service center. The nice guy that drives the shuttle helped get an advisor to help me as I was skipped and standing outside my truck waiting. The waiting room is terrible. A small 1980's tv up in the corner w 1 chair and 1 small couch facing it. The other small couch faces the opposite direction. My wife bought a vehicle from another dealer and the service and amenities are SO much better. I had taken my wife's car for service and it was automatically washed even though it was pretty clean. At AutoNation my truck was filthy and I mistakenly thought they would wash it but no. I went back in and asked but was told it would have to be put inline and would take awhile. They have never offered to wash my car unless I ask them to. I have purchased a Focus, Explorer, and F-150 from this location over the years and always had them serviced there because I work near by but I have come to realize there are much better places out there.

Jose Ramos, Chano, Mr Gary, Trent and Luf always take care of me!

Jose?s , service writer , does a great job , plans ,organized , and executes well .

Always professional, honest and reasonable.

No problems....courteous service, timely, I have been going to Ford Nation ever since I bought my car there in 2015 and will continue to do so.

Jose, Tony, and Gary were very helpful in my car buying experience! They made it as easy and painless as possible.

Service done in a timely and friendly manner. Bought the car here and have always had it serviced here.

Susan Lee provided excellent service. My appointment was handled quickly. 5 Stars for her.

Friendly, excellent service.

I have to say after many years of going to Grapevine Ford, AutoNation Ford has impressed me more. They really do care about you as a customer and my salesman De'Van Ward was great.

Pacer Duddington has been helping for a couple of years now with my 2013 Ford F150 and he always goes above and beyond doing a great job taking care of me. I would recommend this Autonation and Pacer to anyone, they all have great customer service from the start of your appointment all the way to when you pay at the counter.

Best customer service ever. The rep gentlemen we r polite clean and informTive

I had the experience of having Susan Lee as my Service Provider and she was simply awesome! I really enjoy coming this location mainly because of the ?GREAT CUSTOMER SERVICE SKILLS? I will definitely recommend anyone who has a vehicle and are looking for a Great person to wait on you, asked for Susan Lee at AutoNation Bryant Irwin Fort Worth, Tx

Susan in service is the best service advisor and Manny in sales best salesman ever.

Job was done quickly and efficiently! Checking out was safe and quickly getting it done.

Pacer Duddington was very helpful and very professional in the way he handle my issues. By far the best service professional I?ve dealt with at any Ford dealer I?ve been too.

My purchase was long distance. I dealt with the salesman by phone and by computer. Blake was wonderful and very attentive to my needs. My vehicle was delivered to me and the driver was very experienced at her job. I will always go to AutoNation for any further auto needs. Thank you very much.

This is the second time I've used these guys for servicing my F-150. Once again, they surpassed my expectations. If you want an honest group of guys who do an amazing job, this is the place for you.

As always the service was done with efficiency and thoroughness. I also appreciated the evidence of extra cleaning in the waiting area in recognition of the guidelines during these difficult days. My thanks to Service Manager Stephen and all the staff.

The Bryant Irving location is great..very helpful and will get your car serviced quick as possible

Ford service is excellent. Jose Ramos is always extremely helpful when I take my 2019 F250 in for service or any of our vehicles.

Pacer Duddington has been my service advisor for the last couple of years with different trucks I’ve had. He is always very knowledgeable and willing to help.

Great people and great service! I love my qx56!

Lazy service supervisors. Nobody greets you when you pull up for service. Everybody just sits in their office. Did not wash my car after service. Very disappointed!

I go to Auto Nation Ford/ Mazda on Bryant Irvin Rd it's convenient to my house. The staff are all friendly, the lounge is comfortable, My service writer is Pacer Duddington he takes good care of my car's needs and explains everything to me that needs to be done or any services that may be due. He always lets me know if there is any coupons that might help with any service I need done at that time. I bought my car from David McDavid Ford but, I service my car at Auto Nation Ford / Mazda because THEY CARE for their CUSTOMERS and don't try to sale you a service you don't need. I have never had a problem with them. Thank you for all the Great Work Auto Nation & Pacer Duddington. Customer For Life Teri Obarto

I've bought my last two new vehicles from this dealership. I have all my Ford's serviced here. Now, my Service Advisor-Mike Parker is simply outstanding!!!! What an asset to your team. He's always prompt and efficient with my time and our Ford vehicles. He under promises and over delivers!!! EVERYTIME! Kudos to this awesome dealership!

Mike Parker is simply outstanding!!!! What an asset to your team. He's always prompt and efficient with my time and our Ford vehicles. He under promises and over delivers!!! ALWAYS! Kudos to this awesome dealership!

Supper fast, even an unexpected wash job. Nice list of various items on the truck that all checked out ok.

Matt was great getting my F150 in and out for transmission flush. But i also need new front sway bars; cost quoted was outrageous compared to how much i can buy same Ford parts online, i cant afford the repair.

I purchased my 2018 Ford Escape from this Dealership 2 years ago. I only have this Dealership service my vehicle. I trust their professionalism. Thank you to Mike Parker for the speedy service I received yesterday.

These guys are awesome. Personable, professional and patient. I worked with Kyle, Blake and James and they went above and beyond not just with the sale of my vehicle but really delivered on the customer service and follow up. I highly recommend them to anyone looking for a vehicle. 10/10 would shop here again.

Everyone was awesome and so helpful!!

Such friendly and amazing service. Awesome buying experience!!

Dropped my car off for recall repairs. Finished as stated. Drop off and pick service. And car washed. Loved it.

There's a lot of miscommunication at this place. When I called to make my appointment, the lady in the call center (that's the first problem- you talk to somebody in a call center vs. a service advisor) said i had 3 separate recalls and that it would take approximately 8-9 hours. Due to the length of time, however she could get me a loaner. All i needed was my ID, proof of insurance, and a $50 deposit that would be refunded when I brought the loaner back unscathed. So far so good. However, when I showed up with my car to get serviced, it was a totally different story. The service advisor told me they don't do loaners and there was nothing written in the system about it. He also told me I only had one safety recall that could be performed. The other two recalls weren't safety related, so they couldn't do squat about them. My frustration level was high and so I asked to speak to the Customer Service manager. I was told he wasn't there, but I did receive his business card. My day is completely impacted at this point. Anything I had planned to do, could no longer be accomplished because that loaner I was supposed to have, is really just a figment of the imagination. Why do the people in the AutoNation call center know about giving out loaners if there really are no loaners to give out??? Riddle me that. The ONLY thing that slightly helped was the fact that the dealership had an individual who provided rides to and from home, places of work, etc. He was very conversational, courteous, and able to drop me off at home and pick me back up later once my car was finished. But of course that was on his schedule, not mine, and none of the other things I wanted to accomplish that day got done because i had no loaner vehicle like I was promised. I bought my vehicle here and have had it serviced here a few times. None of my experiences had been all that great, but this was hands down the most disappointing one. If I ever buy a Ford again, which is unlikely, it won't be from this dealership. And there's zero chance I take my vehicle here to get serviced again. I'll drive out of my way to get it serviced somewhere else.

Long, long wait. Car was not washed after service. Service rep was good. Cashier was nice.

Thank you for the easy and hassle free experience in purchasing my GTMustang that I?m enjoying immensely right now

2857 Michael Parker Thank you for the great customer service ! He is very knowledgeable and courteous too.

Their south Fort Worth outlet is absolutely the best experience.

The driver was kind and his customer service gets 100 stars.

They are overall very good and professional. I would recommend the dealership to others!

Service was great Joe Varga was my salesman and he was great!

Matthew Bowling always makes servicing your car easy. Great Service! Thanks!!

Jose is the best. We won?t go to anyone but him. He takes care of us in a prompt and courtesy manner.

I definitely recommend AutoNation Ford, Fort Worth. Their service manager, Mr. Mike Parker, is the best. Service is excellent.

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they took care of my new Ford F350 PU Truck with out any problems. I feel confident, that Auto Nation Ford is where I will take all of Service and Repair needs in the future.

Very satisfied with their service, thank you for coming out to my home and replacing the recalled parts

Simply the best! I've purchased vehicles in the past from this dealer and I needed a new vehicle ASAP. I told the salesman exactly what I wanted. He not only located what I wanted, but he made me just one offer and I couldn't refuse! This was by far the best and easiest purchase of a new vehicle I've ever experienced!

As usual, the service department staff was friendly and responsive. All my questions were answered, and the work done was satisfactory.

Bryan Irvin Auto Nation is one of the most professional dealerships in the country. There personal are all ways very professional and there to help for any problems .

Was wonderful service and everything was done correct the first time.

Had a recall call to make an appointment check the recall number drove the got up on my day off and they told me they already did that recall three weeks ago wasn’t too happy about it though

Told when I made the purchase of a used Jeep that the windshield would be replaced. That was in October and now it’s February.After making several phone calls I keep getting the run around. Even though it was in writing it would be replaced doesn’t seem to matter. There are many option to purchase in DFW area. I would recommend staying away from AutoNation family of dealerships. Texas Nissan or a Don Davis dealer will be my next choice. Great experience at both !

Well just remember,sticker price ,those are the numbers ,like or leave it,no move on what’s so ever ,all final decisions are made at corporate level ,have central place where decisions are made ,gave rock bottom on my trade and wanted sticker price on the vehicle ,so if want to be rip off it for you ,anyway thay live by there business model ,also if find at one dealership don’t surprised if get call from another dealership for that car very confusing,anyway if want save your hard earned dollers go elsewhere.

We saw the Expedition on their website that we we hunting. After contacting Chris we made arrangements to meet and view the car in three days. In 2 1/2 hours we drove away in the new Expedition. Happy wife happy life!!!! Thanks Chris

AutoNation has always been my go-to for my car repairs. They are very professional and do good work. I also like their shuttle service. The gentleman who took me to and from was very courteous.

Was pleased with service. It was fairly fast and Jose Synced my new phone with my car for me. Greatly appreciated.

Staff was very friendly and helpful. David was our rep and he went up and beyond for us.

I appreciated Service Advisor, Pacer Duddington for his assistance and knowledge with helping getting my vehicle service correctly. He kept me updated and informed.

What a great day. My husband needed a truck and my car broke down on thursday. We went in just to look around on Saturday and left with 2 brand new vehicles. everyone we spoke with was phenomenal. Jose Ramos at the service dept, Manager James, Sales people were Koby and Stefano and Josh in finance . Special thanks to Koby for making sure everything was good to go.

Very nice sales force and management. They know their cars, but do not push and make the customer feel uncomfortable. They searched the country for the car and color I wanted.

It had been awhile since I purchased a vehicle and the team at the Auto Nation in Fort Worth on Bryant Irving is amazing! From the internet experience to the closing of my sale, I could not have asked for a more professional experience. Joe Vargas was my sales rep, Josh took care of the financing and James Maxie was the manager who made it all come together perfectly! It is no surprise to me why these 3 gentleman are working in this industry. Ford/Auto Nation is very lucky to have all of them on their team. Again, thank you for an absolutely wonderful and stress free car buying experience.