Great Customer Service. Susan always is a great Service Representative at the Dealership. I have dealt with her on many occasions and she has always been professional.

I have two Focuses. A different service advisor worked on each car. The work was done quickly and professionally. For the car with the more serious problem, the advisor called me at each step in the process to update me on the issue and cost. The service advisors and their teams did a great job.

Darla, my service rep, was timely and responsive. The service was fast and they did a good job. I will be back.

Very efficient, prompt, and courteous service.

The receptionist was VERY knowledgeable and friendly and helpful and was understanding about my plates not being ready and she explained to my satisfaction. I met her and she was very nice and easy to understand. She thinks more of the customer then herself. Many times people act like they are bothered by you. The next lady, was the assistant service manager darla, she was the only person!!!! That came out of their cubicle when I drove up and got out of my truck. She was helpful and knew what needed to be done and time to take. She came and got me when the truck was done and took me to the cashier, who was very nice. The last man I want to say was GREAT all the way thru this was our salesman Chris. He was great to talk to and made sure we knew what we needed to know before we drove off the lot. He was nice and helpful with the paper work. Then this other day he put our tags on and sticker. He was right there ready when I walked up to the desk for help. There were others that helped us but I would not mention them with these employees, they are way down on the list and need lessons on what customer service means….thank you dana bullock

Unbelievable that they don't have set prices when getting a oil cha age. Showed up and my bill was $525.00. After waiting for 30 minutes they finally were able to get it down. What dealership makes you wait while they figure out how to fix your bill. In 2 years the same exact service has gone from $322.00 to nearly $400.00

The lady that I dealt with was Susan. Susan had no type of gratitude or customer quality service. Seemed as tho she was more concerned about taking my money. When I came up to the booth I told her who I was and she replied ," Oh no". Very unprofessional. And on top of it she asks me what my pin number was for my debit card. That is supposed to be discreet. I should have entered my own pin. Because of Susan I will not be coming back.

I have been using AutoNation since I moved up here in 2017. I leased a new Escape in 2019. Love it. My service advisor, Susan, was so courteous and helpful with more reassurance from Mike.

Sales always treats me well and service does a great and thorough job.

Quick and efficient service. Service agent Darla was quite pleasant.

Service department didn't fix my engine lite. They reset it and it came back on.

Of all the Ford dealerships we visited automation was the best

Than you Jeff for prompt, professional service and for keeping us informed along the way.

Had to leave our truck for service. Check in was super fast and easy, we got updates on the progress and they washed my truck! Thank you Jeff for your professional service!

Great service and great staff.

Showed up without an appointment. Jyst needed som scheduled maintenance. Oil change, tire rotation. Was out of there in about 90 minutes.

This is the forth vehicle I have bought from Autonation Ford Bryant Irvin (formerly Hilliards).This most recent experience in June was even better! Migue l in sales was absolutely terrific. Gary Anderson was a terrific finance man and funny as well as knowledgeable and helpful. This Ford truck was priced just right. I went in and did not have to negotiate much to get exactly what I wanted. Is autonation of Fort Worth/brand urban is perhaps the best car experience I have had from sales to service and more.

Quick service turnaround for oil change and tire rotation.

Overall all good. I had a small pickup that didn't fit my needs anymore and I wanted to sell it or trade it. I went to their website Sunday afternoon and filled out the appraisal page and in about 30 or 45 minutes I had the appraisal back with way more than what I was expecting for that truck. They actually had a car that I was interested on so I went to the dealership monday morning, they certified my truck and took it then I used that money as a down payment for the other car. No problems or worries the salesman Manny went straight to the point and before I knew my old truck was gone and I was driving a nice Fiesta ST. I don't give them 5 stars because the car have some details they should have corrected before the car was presented to me but they are willing to take care of that so overall all good.

My Sales guy Miguel Gonzalez was really helpful. One of the best car buying experience. Mach-Es are high in demand and Miguel called me as soon as one became available. Made sure that car is on hold. He responded quickly to all the questions I had and was very polite, professional all the way. Even after buying the car, he is quick to get back to me on any questions I had. I would definitely work with him in future.

First, we would like to congratulate Mr. Mike Parker on his being promoted to Service Manager. It is so, so, so well deserved. Mike is the best!!! I brought my car in for servicing on June 3 and Darla was my service representative. She was wonderful. Darla is a wonderful addition to your team. As always, service was excellent. I will always bring my car to AutoNation Ford on Bryant Irvin Road. Service is the best!

setup appointment and they got me in and out very quick service and good people working at this dealership.

Excellent service. Darla is very helpful and beautiful. Truly an expert professional.

Very professional and friendly

We had a great service representative and the service was excellent.

Whole team is awesome! Great job Blake, James , Zach and Josh. For being awesome and getting me into my dream car ! I love my Audi

Customer service at AutoNation is always top of the line. Josh VanCura professionalism goes beyond just purchasing a vehicle. From questions about features on my truck to regular routine maintenance he offers wealth of knowledge unmatched. It’s just my second bought vehicle from this dealership but I’m looking forward to lifelong relationship with Josh and AutoNation Fort Worth Ford.

The Assistant service manager Jose was very helpfull and courteous

I went to Automation to get my car inspected, an oil change, and general overview. Jeff helped me. He was courteous and thorough. They accomplished all of it well and quickly.

We had a very good experience buying a 2021 Ford Ranger.

This was by far the best purchasing experience that I had ever had. My sales guy Silas was very attentive to what I was wanting. When what I was looking for was unavailable at any location, he wasn't afraid to make a suggestion without being "Pushy". Then I got to deal with the GM Kelly. It was an absolute pleasure working with him as well. When all was said and done I got more than what I was looking with the payments I wanted. The finance guy Zach talked with me every step of the way and answered any and all questions that I had. Thank you!! I will definitely return here for any future purchases.

they gave me a good price on my trade in and a good price on the new Edge that i bought. when they first told me that the car wasn't available for me to look at i thought that they were pulling a bait and switch. i was pleased to find out that it really just wasn't ready. they offered additional packages but did not try to pressure me. we were in and out pretty quick.

The team was very polite and helpful.

I bought a brand new 2020 Escape, which had transmission failure 3 weeks later. Took a week to fix over $6000 worth of work. Of course I didn’t have to pay because it’s a brand new car and the repairs were covered in the warranty. This is my first ever new car purchase and I felt like they should have at least been willing to trade me for another escape, if not let me out of the deal all together... I left voicemails and sent emails to a manager and the director of finance at the dealership. And got no response!

Customer service was really good. The problem is their pricing. $114.00 to replace the engine air filter. The filters cost less than $40.00 at many places and it takes 5 minutes or less to change it!! I may not be going back there for service again!

I met with Susan who was the service manager for my Ford Edge and she and the staff who did the work did an outstanding job. Susan had Taken charge to make sure everything was completed .Thanks again for Everything you and the workers did.

Susan took good care of my truck. It was in for service, recall work, and the installation of a leveling kit. They even washed it before they returned it to me.

I currently have a Ford lease that is about to expire. My family and I went to this dealership (AutoNation Ford beside the VA clinic in Fort Worth, TX). At the beginning everything was ok in reference with services and starting the searching and selecting a new family vehicle process. We selected a beautiful 2021 Explorer. The kids and wife loved it. After negotiation, we reached and agreement and signed a deal. However, we had to come back the next day to sign the contract and allow them to switch my Veteran plates and detail the new Explorer for us. That was reasonable for us since we had a signed deal. We took the vehicle home. I can't tell you in words how happy we were. The next day we returned to the dealership to complete the process mentioned. When we arrived we were told by David (sales associate) that everything was ready to go. After 2 hours of waiting for the second day in a row; out of the sudden, another person we never met the day prior, comes with a new deal that increased our payments and told us we were unable to trade our vehicle. In other words, the deal signed was no longer valid. In addition, the manager that made the deal the day prior was not available. We had no option but, to walked away without the vehicle we took home the day prior. We had to cancel auto insurance, re-apply for auto insurance for the lease we had for the last 3 years, and explain out children that the new car wasn't ours. Parents know how difficult that can be. In conclusion, we feel that we waisted 2 days, were hustle out of a deal already made, and all trust in the dealerships employees was lost. This was the worst car buying experience in my life. I do not recommend AutoNation Ford based on my experience. I gave one star because of the first impression when we arrived to the dealership. Honestly, Victor & family.

Autonation Ford Bryant Irvin Road Fort Worth Texas. This dealer is the discriminates and doesn’t deserve your hard earned dollar. Please pass this post along. Let’s not accept this bad behavior. This dealership has something against retired military. My father who is 84 retired Air Force 26 + years even after Ford Corporate helped him with PIN number to receive a $500.00 appreciation - he asked for it while wanting to purchase a new Ford Explorer and was refused though Ford Corporate insist with it he would receive the discount. It’s not necessarily about the money everyone but the respect for those who were serving and moved over 18 times throughout the world. The GSM knows the issue with the sales individuals and knows Fords stance yet nothing is done. Yes I am sure they will try to respond to this adding insult and more injury for those who gladly served and would do it again.

The sales person Darnell was extremely helpful in finding the vehicle of my choice. He search area Auto nations to find it. The sales process was easy, not pushy. He understood my situation and accommodated my needs. Thanks

Great job. They took care of items I asked for, and my service rep ensured the work was done well and went the extra mile to make sure it was perfect. Thank you Jose!!

Remarkable as always. The service team is the best in the business!

Handled requested work efficiently.

I brought my car in to this dealership because the one I purchased it at had a wait of more than a month. It ended up being a "major" repair with some extenuating circumstances that was ultimately covered by my extended warranty and my service agent Jeff did a great job of keeping me informed with regular updates which was much appreciated. They also had a loaner car for me to use which was a major plus. I will definitely use this dealership in the future!

miguel (sales) made it happen,got the truck looked at as soon a i arrived at auto nation from oklahoma to retrieve my door code.service was fast and great customer service.got my truck back and quick.it was my 2017 f250 6.7 platnuim.will be back in the future for another purchase and more servicesses..top.notch customer service all around.

I had an appointment at 1pm but arrived a few minutes early. They took my car about three minutes later and I was out in a very timely manner. They are awesome.

I brought my car in to this dealership because the one I purchased it at had a wait of more than a month. It ended up being a "major" repair with some extenuating circumstances that was ultimately covered by my extended warranty and my service agent Jeff did a great job of keeping me informed with regular updates which was much appreciated. They also had a loaner car for me to use which was a major plus. I will definitely use this dealership in the future!

Customer service is awful! If you are thinking of purchasing a vehicle... Don’t!

Everything was excellent except they didn?t vacuum my car or ask if I wanted it washed

Fast and efficient service from beginning to end!

***ALERT*** This company has known about a serious safety hazard regarding the 2019 F-150 and refuses to fix the problem. This company has continuously put my wife, my babies, and myself in serious danger. If you have a family, STAY AWAY!

We own a 2019 F150 King Ranch FX4. Had engine failure for the past seven months. A ~$60K truck. We have a family of five that is on the move. After many issues Auto Nation cleared us for our family vacation. But, we were once again stranded in Amarillo. Desperately calling auto nation. We begged to talk to a manager letting them know our situation. After three hours we had yet to hear from anyone and they closed knowing our family was stranded on the side of the road. That was in December. They never made that situation right. Never paid for hotels. Never apologized. Asking my husband to borrow/rent/Uber while paying ~$1200 payment. Would you believe that we are still dealing with this? We’ve been moving into our new home for the past 3 weeks. Twenty seven days without our truck.

***ALERT*** This company has known about a serious safety hazard regarding the 2019 F-150 and refuses to fix the problem. This company has continuously put my wife, my babies, and myself in serious danger. If you have a family, STAY AWAY!

Great service. Thank you.

Take your vehicle for repair somewhere else. I went in for oil change and tire rotation and new battery. I requested new wipers as well. My truck was kept for 2 and a half days, I was never called to update service repairs, I didn't receive new windshield wipers I didn't get a car wash and My bill was 1100.00 dollars. So oil change, battery and brakes took 3 days and labor was 500 dollars.

My 2013 Edge has been a great car, but needed some things done and I took it in to my Service Advisor, Susan Lee. She is so knowledgeable, professional and tells me exactly what is needed, no more or less. I trust her explicitly with my car. The Service Manager, Johnny Wood is always making sure my experience there is 5 star! I wouldn't trust any other place but Autonation Fort Worth to take care of my car! Thank you Johnny and Susan for my great 5 Star experience!

This place is simply incredible!!! Mike Parker (Service Manager) and his staff are the most attentive folks I've done business with. I always have an appointment and I always get in right on time and am serviced quickly and proficiently. I get all of my service needs handled at this dealership who are second to none! I've bought my last two brand new vehicles from this AutoNation who know how to treat customers right. I bring all my cars to Mike! Thank you SO much for excellent experiences EVERY time! Simply satisfied, Lynn Coolman

I had a Ford recall for my truck so I scheduled an appointment to put it in. I took off work specifically so I could put my truck in the shop. I drop off my truck, get home and then get a call from the shop that the parts needed for the repair weren?t in stock. But they would be in the next morning. So since it was going to get fixed first thing the next morning I decided to just leave it there with them. The next day at around 11 am I called just to make sure the parts arrived. I was told that they did arrive and my truck was being worked on. Fast forward to 4pm. No word about my truck so I call. After some back and forth I was told that the part never showed and wouldn?t be in until Monday. So I go and get my truck and was told that the service manager would get with me and sort this all out on Monday. I did get a call from him first thing Monday with lots of apologies and assurances that he will personally see that it gets handled. He says I can bring it in on Saturday. They have the parts and it will be done. Fast forward to Saturday morning. I bring my truck in again. Meet with the service manager. He calls his parts guy and then has the audacity to walk up to me and tell me that they still don?t have the parts in. It will be in on Monday. I am done with this place. This isn?t even the third time something like this has happened dealing with this place. Every time me or my wife have tried to have anything done to our vehicles here it?s been awful. This was the final straw. I?ll never step foot in this place again and I suggest no one else does either.

I've owned Ford vehicles the majority of my life and with good cause--they are dependable. Of course as with any mechanical device you're going to run into the occasional snag--and places like Auto Nation Ford in Fort Worth make the snag go away in a quick and professional fashion. My most recent visit with them--due to a faulty window regulator--was handled most expeditiously by Miss Jenny Lee and one of their service techs... I couldn't have been anymore satisfied with the service.

Great service thank you !

Love the car, liked the service. Overall very happy with my experience.

Stephan Hunter saw that my car was well taken care of as always. Very professional, knowledgeable and down to earth service advisor. He fully explains what needed and answers all my questions. I recommend AutoNation Ford and Mr Hunter to my family and friends!

The salesman, Miguel Rodriguez, was great!!! They were very friendly and attended to me. The finance department was even better, thank you Josh!!!! I will definitely get my next car from AutoNation Fort Worth. Oh and I can't forget about the Sales Manager, James Maxie. Thanks for the experience 😊

I have been in a few times now to have work done on my Ford Flex. The staff is always nice. This past visit I had Jose who was super nice. He even called after I picked up my car to check to make sure everything was running well. It was of course. They even washed it. Thanks Auto Nation.🤗👍

Professional, polite and helpful. On time and fast service!!

Love AutoNation. Susan was our rep. Very friendly and helpful.

Chris Sheilds was so great on helping us get us in a car. He walked us through it all. I’m so impressed with Auto Nation Ford they are awesome.

Jerry Nash is the best in Auto Nation, wise Man astute, know this automobiles

Made an appointment on Thursday, 4/29/21 for Saturday, 5/1/21. Showed up 5/1/21 to find out my appointment wasn’t actually put in the system. Before I could get mad, the service advisor said, “not a problem” and took my car in for its oil change. I was dropping it off. I asked how long and he said about an hour and a half. He promptly called me within that hour and a half when the car was ready. He was very courteous. He answered all the questions I had. The only thing that I found odd was that they put a foot paper and steering wheel cover in your car so they don’t get it dirty but the foot paper was IN the driver’s SEAT and when I took it out, dirt was left in my seat.

Beyond please with AutoNation ! Really helpful with my first car buying experience <3 ! Shout out to Miguel and Darnell for being patient with my indecisiveness lol They helped me get my dream car which was a brand new 2020 Ford Mustang :) Can’t wait for future purchases with them !

What a nice and easy process to purchase a car. The no haggle policy makes this a smooth transaction since you know what you get and you can just buy it or move on. Fhranklin was great, as well as Chris. They also had some of the accessories taken off the car that I didn?t like to make the car as nice as I wanted. Thank you so much.

Autonatiin is#1 in our book. You want go see Susan Lee , she is by far the BEST

found a sport trac. with vehicle having all services done locally very well maintained good price

Great customer service.

Shopping experience was rather painless. Didn’t last hours at the dealership and got me in a better vehicle than I expected. Unfortunately needed to come in for servicing and my representative took care of me and got me covered under my extended warranty without me having to fight for it. Thank you!

Buying a new car is one of my least favorite things to do. AutoNation Ford- Fort Worth provided a very smooth and efficient car buying experience!!

Terrible service!!! Went in for recall, my check engine light came on and they said we don’t have time to look at it.......too busy. Ughh you have my truck why can’t you address it. Then asked for an appt to look at it and he said ughh have one Friday but that last just to look not address it. So I’m suppose to drive around over a week with light on??? You pay 4K for a warranty and that’s the service you get from them.

Had an excellent experience with AutoNation Ford Fort Worth. Service tech was very professional and informative and kept me in the loop through the service process. Mechanic deserves kudos for identifying (and repairing) a potential major issue. All went very well and I will return should there be any maintenance or service issues in the future. Thanks to Gary - best shuttle driver around.

Very good customer service as always. Car maintenance done in timely manner.

Auto nation showed exceptional customer service. They were friendly and had my car ready in a timely manner. Will definitely come back for whatever my car needs.

2nd time using Autonation. First time I used them was Autonation Audi of Plano. I was not impressed with the service provided but the car was nice and the sale was fairly painless. After that they seemed to care less about any issues I had. Regardless and against my better judgment, I decided to give then a second shot and use Autonation Ford of Ft Worth. Purchased a used 2016 Ford Explorer in Jan 2021 which has been good so far other than the heated/cooling seats going out. The purchase again was smooth. But the biggest issues I have with them is that there was a recall that needed to be completed before I could take possession of the vehicle and they kept my vehicle for about a week and a half before I actually took it home. While with them I received not 1 update from the. In fact I had to call them continuously to get updates and ask what the status was and half of the time neither service nor my sales rep knew what the status was. When they finally told me it was ready I went to go pick it up and they couldn't find the vehicle. Ridiculous, I know. NOW THE BIGGEST CONCERN is that Iam now receiving recall notices from both Autonation and from Ford Motor Company advising me that the recall that was supposedly repaired when I purchased the vehicle, is still pending and outstanding. I've reached out to Autonation Ford multiple times now with no response. For this reason I will likely never use Autonation again and will not recommend that anyone use Autonation. I should have gone to Five Star Ford who I've used before and those guys are truly top notch.

First class. The workmanship of the service department, the personnel and a FREE car wash that makes me hope for clear weather as long as possible.

service took over two hours for an oil change and tire rotation and i had an appointment. The service wait is awful If i didn't have a service plan i would never go back to this dealership for another oil change!

Professional Considerate of family’s interest and requests Accommodating chauffeur Should do us for a year

We saw a 2020 Fusion online came in to check it out and test drive. The car was what we were looking for so Hayden and Jordan helped us close the deal. We had a good experience.

Was sent from another dealer to come here. My service guy was Jeff S. Great guy! Although my truck wasn't covered through warranty, he was very informative and straight forward about my situation. Will for sure come to him for any future servicing!

Love this location. Stephen Hunt has been amazing help me with my 2010 fusion when something goes wrong And the courtesy driver is the sweetest!

Everyone from Sales to financing did a great job Very friendly did their best to give complete information on my vehicle. The day i went to just look i found what i wanted it was s very busy day but we were taken good care of..

Had appt for a warning light issue plus state inspection. Was provided reason for the light and was repaired promptly. The part influenced the inspection such that it failed - solution was to drive vehicle for 100 miles to force out factory chemicals on the new part. Did so, Jose had given me his number to reschedule the inspection - called, got in quickly and inspection performed and passed. Have had Jose as service rep for other issues in the past. He always gets the job done.

The staff was friendly and kind. Everyone was pleasant. The facility was clean. The wait time wasn't bad. The person that greeted me when I drove into the service bay was friendly, made me laugh and that set the tone. His attitude made my anxiety level go down. Mike Hunter was my service advisor, he was pleasant on the phone and in person. Mike was my first contact for the Bryant Irving location. He got me set up for the recall repair and worked with me from beginning to end. My experience was good.

11:30 appointment for an oil change 1:00 they start so tell me why I made an appointment. My service advisor Jeff is great but your service is not.

All of the employees were friendly. When I arrived on Tuesday I was a little frustrated because I had gone to the wrong Auto Nation ( Campus Drive ) first, but the gentleman that greeted me at the Bryant Irving location was was friendly, kind and made me laugh, so that put me at ease and my anxiety level went down and my morning was great from there on. I spoke with Mike Hunter also, he was my first contact on the phone . He was the one who got the ball rolling on getting my recall repair going. He was also customer friendly and worked with me on both days. O

Used salesman Mike had great communication, Josh with the Financing department worked hard to make sure i got the best deal, and the service department made sure the spray in bedliner was immaculate. All around GREAT experience. I will be back in 4 years to buy again!

Had some issues locating and obtaining our new 2021 Ford Bronco Sport Badlands at the beginning, but AutoNation came through in the end, and was provided with a great sales and finance experience.

Best possible service and repairs I could have expected! Took care of all the details regarding the repairs and recall and moved the vehicle to various locations to have it painted and another for the recall on the hatchback latch. Prompt, courteous and called to provide updates throughout this time! Vehicle was washed and clean, impressed... 5 stars service!

I bought new 2020 ford ranger xlt 6 months ago got 42,000 ford points w/new vehicle purchase. Should be good for 3 oil changes. Made appointment 2 hrs later done and they took 34,928 points. Thanks for one oil change. As far as I understand 10 points for $1. I did rotate the tires total bill $174.64. So 17,500 points I get but they took them all ...almost. Not surprised they never return calls.

Jose Vargas was great! We shared fishing stories and he was very diligent in helps Me through the maintenance visit!

I own a 2015 Taurus SHO. I called to ask the price to calibrate my lane keep assist. The service advisor argued with me and was rude saying my car does not have that feature. It DOES. I use it. It is even in the owner's manual. It is obviously right there on the windshield. You can see the cameras a mile a way looking at the car. How dare a service advisor tell a customer they do not know what they are talking about even after they are told it is standard equipment that is being used. I called two other dealers for pricing after this who knew it had that as standard and were happy to give me a price. I have the Ford Factory Certified Extended Warranty (ESP) and they are close to my house. I have purchased maintenance items from them in the past because I am firm believer in only using Ford Motorcaft parts and fluids for all my Fords However I will not be using them for any of my future business.

Drove all the way to Ft worth from Big spring Tx because my local ford house had my 2016 Ford F150 for over 2 weeks and did nothing to it.. the great people here, greeted me and assured me that everything would get repaired and they did.. definitely worth the 4 hr drive and will be going back for all repairs.. A++++

Loved my experience and will continue my business with them, very nice and courteous!!!

I went to Auto Nation with my newly owned Van to have the oil changed; it took 2 hours and 20 minutes. I went in with van's locks working all around. When the van came out the driver side lock was not working with the remote. Asked the advisor about that? The response was we didn't do anything to the locks. Now i have to open my driver side manually with the key. If it wasn't for the long wait & the lock issue I would give these people 5 Stars.

Service department is horrible! I went in to get my recall done just to waste my day and time. They weren’t able to do it because they didn’t have the parts in stock. (Not a problem) The service advisor said he’d call me Monday to come back in. I never got the call! I even called in and left a message and still no call back! I just feel since I’m not paying for the service since it’s a recall that I’m not important or they care about fixing my vehicle. Had I needed a service and had to pay I’m sure they would of called me back or care.

Great service.

Easy to book appointment through the app. Prompt, courteous greeting on arrival. Provided requested services in a reasonable timeframe, respecting that I was waiting on-site. My service advisor did a nice job keeping me updated of progress and options.

Service was completed in timely manner. Steve is always pleasant and keeps me well informed on the progress of the work.

The service tech was friendly, but they must have been short handed because the “it should only take an hour” service turned into two.

Jeff was super helpful, very thorough, and very kind! i will definitely ask for him again.

Fast and awesome service!!

Went in for standard service(oil change, tire rotation, check out the car for issues) and had a slow leak on one of the tires. Asked them to find the leak and repair. They told me the tire had been punctured on the sidewall and could not be repaired. I took the the vehicle to my regular tire shop and found the nail in the flat of the tread where it was easily repaired. This was either a lazy tech not looking for the nail or them trying to sell me a new set of tires. I do not appreciate either reason. The rest of the service was fine.

AWESOME!!!!

My check engine light came on while on my way home at 7:30 am Friday morning and I was able to make it to AN Ford and the service technician was very helpful in getting my car fixed in a reasonable amount of time. Thank you

Poor service.it took 4 days for a service that should’ve been done in 1—2 days. Over priced. Paid for diagnostic without give a diagnosis for the problem.Did not even get the car washed after the service.DO NOT RECOMMEND

Went to the Ft. Worth autonation because the Burleson didn't have what I wanted, was told if I started the buying process I would get my vehicle to the front of the service line. Now I'm out the down payment and still haven't seen the vehicle.

First oil change on a vehicle recently bought from another Autonation dealer. I was able to book an appointment quickly and conveniently, got the work done while I waited. Service writer was cordial. Good experience.

I recently had some warranty work done on my Ford F150. Everything was done as promised on time and the shuttle driver Gary is a great representative of professionalism for your organization.

Excellent service and very professional in checking out the car to ensure no unexpected problems while my spouse is driving it.

I had the best car experience at Fort Worth Autonation. As a first time car buyer I was very anxious about the whole process but salesman Chris shields made me very comfortable & assured me he would take care of me & he did just that! Gary Anderson in finance also helped me get the best deal & made the whole experience enjoyable! I will definitely be a lifelong purchaser from Fort Worth Autonation! I highly recommend anyone to do business with this outstanding group of people!

Happy overall with my experience. Chris Shields in sales and Gary Anderson in finance were great to deal with.

Wife and I are pleased with the service we received. Chris Shields in sales and Gary Anderson in finance were great to deal with. Loving the new car!

Had an easy buying experience, didn't feel pressured with the no haggle pricing process. My point of contact was always exceedingly helpful and did anything he could to help me out.

My experience at Auto Nation was beyond Amazing! All of the staff there were very helpful and very patient they even stayed to make sure everything was going good with the deal!

It was great, everyone was super helpful. Very good service and very friendly

I found this vehicle online and purchased it in full site unseen days before driving 360 miles to pick it up. I understand it was a used van with minimal amenities, I bought it to be used as a delivery van. The salesman literally had to do nothing. It still took me over two hours to complete the paperwork, in some cases, I filled the same forms out twice. After waiting to have the temporary tag placed on the vehicle, I was basically hustled out of the building, after watching a couple before me treated as if they just won the lottery. As the salesman and I were walking out, one of his managers bumped into him and asked, "How did it go with your Amarillo guy?" I was walking right behind him. After a brief exchange, the manager basically waved me out the door. On my way back home, I stopped to get gas and discovered some minor body damage on the van not visible nor mentioned in the online ad. My fault or not being a better buyer though I would still have purchased it, but in that moment I realized this dealership still practices stale tactics, was well aware of the damage and I clearly understood why they ask you to sign a "You agree not to sue us" document.

Jeff Sanderson was very helpful and communicated with me promptly. The service on my F150 was done quickly. I am very satisfied with the service.

Definitely not happy with the inattentiveness and complete disregard they showed towards our level of competence in valuing our trade in vehicles. I am not a car guy however I can use the web to search for what a vehicle's fair value is. After we were told the vehicle we were looking at was around $25,000 they refused to honor that price and instead priced it at $25,995. And flat refused to negotiate other then to devalue our trade in. Not impressed at all

Great job as always! Thanks.

I'm very dissatisfied with AutoNation...AGAIN. I had a 8:30am appointment to get an oil change and tire rotation. I didn't leave until 10:40am. This is my 4th time getting an oil change, but it's my 3rd time waiting so long. This is totally unacceptable. I purchased my vehicle not even a year ago and purchased the oil change maintenance package which is the ONLY reason I continue to go. An appointment was made so I wouldn't have to spend so much time there.

My Service Advisor, Susan Lee is the best! I have been taking my car there and she is so knowledgeable and professional and takes great care of me and my car! Also, the Service Manager, Johnny Wood is also so professional and knows all about customer service and takes care of his customers. Thank you Susan and Johnny and thank you Autonation!

Repair completed quickly on short notice, and to my satisfaction.

I bought a Ford Fiesta on Saturday afternoon, they said they would deliver my car on Monday after cleaning and inspecting it. Today is Wednesday and have not received the vehicle. I wish their where honest with there customers, doesn't take three days to clean and inspect a car.

Great parts department

They were able to get me into a vehicle with a very reasonable payment Chris my sales guy was very helpful!

They were great and got me in and out in a timely manner

I don't care for high pressure salespeople and usually walk away from a deal for that reason. Miguel was down to earth and friendly and for that reason, anyone looking to buy a Ford, I would recommend this dealership.

Susan Lee is the best service manager I have used anywhere! God help you if she ever leaves you!

Not to bad of a car buying process Games weren?t to bad. Finally honored online advertised price

Very pleased with the service and cost compared to other dealers.

Blake Brown in sales was attentive, patient and really informative. When it came time to the financing and closing, Josh and Zach were amazing as well. You can tell that these gentlemen have been working with each other for a while and their rapport with each other translates into excellent customer service. I will gladly refer more people to them.

The service assistant was really customer friendly , and he was very helpful.

The staff at Auto Nation was punctual, professional, and personable. They changed my oil and inspected my car. This is a very busy dealership and they were able to get me out of there in an hour.

I normally don’t have a extra ordinary experience here. It’s expensive. It’s time consuming. It’s a hassle at times. But I think it’s normal. But this last visit, with my new Ford, I noticed one thing. They don’t care to make you pay! It’s a new car. 10k miles/service. If there is a program to pay or help pay because it is a new car purchase, shouldn’t they look up to see if I don’t have to pay?? No I have to make a scene to get what I deserve! If it wasn’t for the man who gave me a ride to get a bite, I would never known!! COVID made this purchase different! So yeah I didn’t really know about point system! Needless to say I didn’t have to pay a dime on this service. But cmon!! Look out for my best interest! Y’all aren’t the only Ford dealer in the metroplex!

I visited mostly to test drive a new truck and talk numbers, but the deal was too good to turn down. Great experience!

I purchased my new vehicle from here, as a recommendation from family. I had shop online, and found the one I wanted. So I reserved it and worked with salesperson Blake. He was kind enough and understanding as to my needs. The entire stuff aided in my questions as well as my needs. They even went above and beyond my needs and got me what I was looking for. Would recommend.

I didn?t expect to have to leave my car all day for a minor repair.

Walked in for trade-in and it was a smooth and easy process. Everyone from the front desk lady, to the salesman, to finance were easy to work with and got me a great deal. Would definitely refer to a friend or family!

We drove an hour after securing financing at our local bank for a used truck and confirmed at 10:45am with our salesman Darnell that the truck was still there and not sold, he confirmed it was available. We drove an hour only to arrive and find Darnell is “busy” and our truck sold to their sister dealer autonation Frisco and Darnell didn’t bother to notify us it sold. They said “oh but we have other similar trucks you can look at” but we left. I highly doubt the truck sold in that short time, and we were never notified by Darnell that it did sell IF it somehow did by the time we got there. I’ve purchased nearly two dozen vehicles in my life and this seems like a Classic bait and switch. Not happy with this dealer.

I went in just to look around and had no intentions of buying but thanks to Allan and his willingness to work with me to get the best price I walked out with a brand new truck.

Dealership was friendly and thorough. Informed me of future recommendations for my used truck. Will be back.

As always, working with Susan Lee is a pleasure.

Constant run around ; no help at all ; everyone passing the buck blaming the next department for their failures. Extremely long wait in the service department, two hours for a simple oil change on a mustang.

Oil and filter change was done quickly. In and out in less than an hour. Thank you!

My truck had an issue with the mirrors that they could not solve yet. They consulted with Ford whose repair suggestion didn't work either. They are working through the issue, gave me a loaner and I have no complaints with the service at all.

Auto nation Ford is the best Ford dealership I have been to. The best customer service I have ever experienced!

friendly staff

Steve Hunter is the absolutely the best. always friendly . you can count on him for good service

Everything was done in a reasonable time. Susan Lee took good care of me

Excellent Service

Went to look for a car and was shown things that were out of my price range 3 times. I reiterated what I wanted to pay. One of the cars I was shown, I did end up liking but their original offer was almost $200 dollars a month over what I wanted to pay. They refused to come down to what I could afford and never showed me anything that was actually realistic. Don’t waste your time, they don’t listen.

Luv these guys! I scheduled my service online no hassles at all. Thought it might be a 24 to 48 hr job had my truck back before 24 hrs. They had a fine gentleman meet you with great courtesy of finding out what your details were and who your service personnel was. He gave me his card then went and got him. Then Mr. Stephen proceeded to ask me what was going on and I let him know so he told me that he could either call, text or email me with the progress or if a situation arises. Then I was on my way. They did an awesome job on the courtesy free car wash look like it came off the showroom floor again!! Thanks Guys you ROCK from the minute I pulled in to the minute I pulled out!! Exceptional customer service!! 5 *****STAR

I was having problems with my brakes and was unsure of the issue, but Jeff assured me that whatever the problem was they would find it and make it right, they did. I have taken my vehicle here for years and I have always had a good out come. I have never felt talked down to and everything has always been explained to me so that I understand exactly what is going on and what they are going to do to fix the problem.

Oil Change & Filter change, price is reasonable and less than most services. They even hand washed my dirty car!

Dealt with Jose on this last visit. Extremely pleasant and professional. He asked me the purpose of my visit and told me he would take care of me. I was surprised how fast they worked on my car and called to say it was ready for pick up.

Our sales rep listened to all of our requests and we were able to get our dream SUV at a fair price! Finance made the usual frustrating process of financials very smooth and easy. We will be back here for our next purchase!

I purchased my car from this dealership 3 years ago and had a great experience. I got the service package, so I have been taking my car here for oil changes for the last 3 years. Normally, I'm in and out in an hour or less. This time, I was there for over 2 hours. No proactive communication was given to me on why it was taking so long, I had to check in with 2 people and when my car was finally brought up, it hadn't even been washed which is usually included. People can do alot by either setting correct expectations upfront, or proactively communicating - neither of which was done here. Do not take your car here for services.

Very personal and fast. I got an immediate appointment and was met on arrival. The process was quick and my time was appreciated.

Great Deal. GREAT PRICE. Non pressure sale and best service you can ask for.

Car purchase came with an oil change package. It just took 2 hours to get a scheduled oil change done. Way to rip off your customers. Replying to the comment left by the dealer. You had hours to make it right in person. Even your manager didn’t care or try to make things right. I will not be wasting any more time on the phone.

I’ve taken my car here several times now, and the first time I left with my blinker not working, and the last time my windshield had a crack in it

excellent and great people

Awesome deal. Great Suv and Great Service. What else could you ask for.

The purchasing process was very impressive and the pre-approval communication helped the buying process tremendously

Service is always a great experience at AutoNation Ford Fort Worth. What makes this place special is the people behind the desks. Special recognition to Susan Lee, simply the kind of manager every business desires to have.

efficient friendly experience.

Very easy to work with, pleasant, accommodating and efficient

Professional, courteous, informative, and knowledgeable.

Recently purchased a 2021 F-250 King Ranch. Chris Shields was great!

Just bought our vehicle from this dealership, and our experience with their staff was fantastic! Chris Purtell, our sales associate, was simply the best. He facilitated an introduction for an ongoing direct relationship with an Asst. Service Mgr. and also made direct introductions to the Service Dir. and Sales Mgr. Gary Anderson, our Financial Service Mgr., stayed several hours after closing with Chris to accommodate our schedule and ensure our deal was done with optimal promotional incentives. Loved the personal touch i.e., ensured our Loaner had a full tank of gas as well as our purchase when picked up.

Bait and switch.

After the "Big Freeze" here in Texas this past winter my 2019 F250 was acting funny, wouldn't start 3 times without a jump. AutoNation Ford got me right in and found one of the two batteries was bad, they replaced both for me and updated my Sync along with a number of other small fixes. I dealt with a service writer named Dalton Manson and a tech named Hal Collins. I can not say enough good things about both of these guys. In fact I am going to by another F250 and it will be from AutoNation Ford simply because if this is the kind of personal service I can expect from this dealership they will for ever have my business. Thanks again Dalton and Hal, the truck is running and acting GREAT.

Service department is excellent.

Wasn’t going to review, but since they emailed me asking for one, here we go: every experience since I bought the car, new less than 2 years ago, has been terrible. It’s had a running issue that they can’t figure out. The last time they had it for a month an a half, never figured out the problem, couldn’t verify they even test drove it, and didn’t even do the oil change I requested. I’m seriously fed up and this point and they’ve done nothing to help.

Susan Lee was a big help, she took care of everything

Wonderful people that care and try to help you best they can!!! Tell you what's really going on with your car and they don't try to over charge you!!!❤️ They make you feel at home!!!

excellent buying experience for my mustang mach e.

Car care from Auto Nation is the best. Dalton kept me updated as to parts and what was going on. Their customer service and communication is the best. Very friendly and they care about their customers.

Had to take my car in to get my engine replace, Dalton was very helpful and had me in a rental with in just a few days. Thank you Dalton!

I only take my car(s) to AutoNation in Fort Worth TX because of the quality service it provides. Service Director (Johnny Woods) superior in providing great customer experience. Highly recommend

Blake was a pleasure to deal with. We got a great deal on a beautiful F150!

My experience at AutoNation Ford Fort Worth Service Department was pretty amazing. From the moment I entered the building it felt like everyone was genuinely interested in your need. The entire staff was courteous, professional, and very personable. And that was key for me, no one seemed like they were there just to collect and paycheck or just do their job to the bare minimum. And I have to mention Mr. Dalton Manson, Assistant Service Manager. He kept me informed throughout my time there for the service of my vehicle. AutoNation Ford should be extremely proud. Dalton Manson definitely represents the FOMOCO brand in a very positive way.

We purchased a vehicle with Manny back in October 2020. To this day we haven’t received our license plates. The temporary tag expired on November and I called a few days before to ask what was going on. Someone I spoke to said he would take care of it and have the tags overnight to me but it never happened. I was 8 months pregnant at the time and didn’t really have time to call everyday and I just forgot about it. Weeks passed and I called again and no one could ever help me. It got to the point where I think they already knew my name and they said they would call me back or the title clerk would and she never did. At this point I’m a few weeks away from having my baby and I just didn’t have the time nor energy to be dealing with it.... Also, the vehicle we purchased had all these lights come on a month after we got it. Took it to the dealership and they wanted to charged me $150 just for the diagnostic. They said if it was covered under the warranty they wouldn’t charge the $150 but we’d have to find out. Thankfully when the guy was ready to take the car in he said the lights had come off. But now. This has been happening every 2 months or so, all the lights come on and it takes a while for them to go away. My baby is now here with us and it’s the main car we use to travel with her. I’m scared there something wrong with the car but we can’t even get rid of the car because TO THE DAY we still have an expired temporary tag. I finally decided to message Manny, the salesman who sold the vehicle to us. He got back to me and said that the paperwork is taking so long because it’s coming from overseas but 5 months is ridiculous to not have the paperwork. He said there’s no way to track it and all they can do is issue another temporary tag. He did that today and I will get it tomorrow. Tag is only good for 30 days. Who knows when I will get the actual tags. And no one seems to give me an exact answer about them. So unhappy and upset with this experience of purchasing a vehicle from this place. Never again an I going to use them and I definitely don’t recommend them. Bad customer service of not following up with your clients to make sure the sale was completely finished. I hope I get an answer soon.

why does it take an hour and 45 minutes to get your oil change when you have an appointment when I go in there and I don’t have an appointment takes an hour and a half ,The service guys said is because they have to rotate the tires and check all fluids ,well this is done when it takes an hour and a half with no appointment, if you have an appointment it should not take that long

I took my 2016 Ford F150 FX4 in on a Tuesday for a grinding noise problem at the front end of the truck. My Service Manager, Jeff Sanderson, was very attentive in writing up my description of the problem. He set my expectations about what the technicians would do, what the warranty possibly would cover, and that he would call me as soon as he knew what the problem was. Jeff called the next day and explained the problem, which required both front wheel housings (IWE) to be replaced and what repairs the warranty covered. In addition to the repairs, the windshield was replaced, a tuneup performed, and the radiator fluid was replaced. All repairs and services were completed by Thursday evening. I would like to compliment Jeff and the Fort Worth Autonation Service Department for making my service experience as informative and efficient as possible. My truck drives and sounds like it is brand new. Outstanding job! Sincerely, Dale Whited

Dropped van off for repair. Great service manager.

Had an appointment for 25,000 mile checkup for my 2018 Ford Fusion: oil change, tires rotated, wheels aligned, cabin air filter changed. Car was ready in 2 hrs.

I came in with what I wanted in a vehicle( price,fuel economy, mileage ect) and they brought out only vehicles that met that criteria. I saw my car that I had seen online first up and this car has been speaking to me. I test drove it and one other. I walked out with the car I wanted before I saw it in person. There was no hassle of getting me something else. It was smooth transition through the financial process. I got my car that day. THANK YOU AUTONATION FORD FORT WORTH!

The work has always been done very professionally, the price is reasonable; however, each time the auto is returned for pickup the work number is still hanging from the rearview mirror and the paper floorboard protection is still in the vehicle. These have to be removed to drive and where have they been? It is a COVID world.

Thank you Chris Phillips for making our buying experience so easy. Chris went the extra mile at every turn. He found the truck I wanted at one of Auto Nations other locations in the area. Chris personally went to the other location and drove the truck back to the Fort Worth facility. I went to view the truck and after test driving it I was sold. I was equally impressed with Chris knowledge of their product. He was able to answer every question without hesitation. If anyone is interested in making a purchase of a new vehicle do yourself a favor and contact Chris Phillips at The “Campus Drive” location in Fort Worth. You will not be disappointed. I was so pleased with my purchase I recommend Chris for an “Employee of the Month Award.

Awesome Service. Checked out my newly bought 2010 Powerstroke!! Chris is #1.

Service on my truck that I purchased there has been issue free. They are not the fastest, but times when I raised an issue over the time required, they gave me a detail on the next visit.

This dealership was excellent to deal with in all ways. From the time I arrived to checking out. Very friendly and straight forward

Service performed efficiently.

Easily the best car buying experience I have ever had. The Salesman didn’t pressure me into my truck at all. They let me make my own decision. Will definitely be referring family and friends and will definitely buy again from them.

Easily the best car buying experience I have ever had. The Salesman didn’t pressure me into my truck at all. They let me make my own decision. Will definitely be referring family and friends and will definitely buy again from them.

Excellent car care. Mike Parker kept me up to date and made sure the parts I needed were safe. I will continue to take my car to Auto Nation whenever I need help.

I had an 8am appt for an oil change, tire rotation and check the brake pads for a grinding noise. When the service was done, i was asked if i wanted the car washed. I was planning on that...i had cleaned out the car thinking the wash included a vacuuming. It obviously didn't - i was very disappointed. It took almost an hour just to get it washed so i didn't want to ask for the vacuuming because it had already been over 3 hours. I will still use this dealership because it's the closest one to me, but next time i will know to automatically ask for both the wash and the vacuum when i take it in.

I am very happy with my purchase and the level of service I received. My sales person Chris Shields was very knowledgeable, attentive and patient. He really took his time to explain all the features and answered all my questions. He not only helped me that day but he continues to check in and is willing to help with future needs. I’m so glad I drove the extra miles to this particular Ford dealership because the customer service experience was amazing!

By far the easiest car buying process I have ever experienced. There was zero pressure and the staff really cared that you get exactly what you were looking for. AutoNation is building long-term repeat customers through excellent customer service.

My experience at AutoNation Ford of Fort Worth was great! The sales representative I spoke with exhibited great customer service skills and he walked me through the entire process. He remained patient with me as it was my first time purchasing a car and helped me find options that could fit my budget. I would highly recommend anyone going in a purchasing a car through this company!!

Excellent customer service, very nice, courteous and listens to the customer needs.

Mike was amazing as always! Always greeted with a smile and great customer service from him!

AutoNation Ford-Mazda has always treated me wonderfully. From the day I bought the truck, and everytime I have gone back for service. I haven't worked with Susan before but she was great. From Giselle Espinoza in Sales who sold me the truck, everyone in Parts and especially Service, Customer Service is excellent with these guys.

LOVE this place! I have purchased 3 cars from this location and have been extremely satisfied with the excellent customer service in their service department!

Auto Nation replaced a buzzing relay on my 2014 F150 quickly and competently.

Routine oil change but they make it easy. We always leave the car, go eat breakfast, and pick it up later. Employees very friendly and courteous.

I am extremely pleased with Reed Lewis and my new car. He was very courteous and patient with me explaining everything I needed to know and answering all my questions. Thank you for taking such good care of me Reed!

Found the car on line and spoke to dealer rep. We inquired about the car's condition and the answer made us feel like it was alright. The car has hail damage. It was raining when we looked at it and we didn't notice. We were also told we could purchase with a credit card. When we got there we were told we could only pay for 1/2 with credit card. Glad I brought a check book. It was frustrating not to be able to make the transaction all remotely.

It was lit

Took my car in for repair. Couldn't get anyone to help me. As I was leaving, someone said "did you need something?" Nope, not from them. Maybe because I am a minority? Not sure, but I'll find someplace to get my car repair work done.

Jose was my service manager and was transparent on timeline and exceeded expectations. Helped me confirm I was still under warranty and quickly resolved the issue.

The guys from start to finish that assisted my wife in finding her new truck was very caring and considerate as to what she wanted. And as for the pricing process Mr.Maxie went above and beyond to do his magic to get me where I wanted to make her dream come true. Mr. Vargas thank you for helping with all the time in the finalizing process you guys really are a great team at Auto Nation Ft. Worth!! Also the young gentleman that took her on her test ride was such a joy she said and he showed her all the bells and whistles and how to work them. She is very happy and Thankful for all you all done for her she LOVES HER TRUCK!!! 😁👍 SHE SAID YOU ARE A 10 STAR !! 🌟

The guys from start to finish that assisted my wife in finding her new truck was very caring and considerate as to what she wanted. And as for the pricing process Mr.Maxie went above and beyond to do his magic to get me where I wanted to make her dream come true. Mr. Vargas thank you for helping with all the time in the finalizing process you guys really are a great team at Auto Nation Ft. Worth!!

I brought my pickup to AutoNation Ford Bryant Irvin Road to get it serviced. I was greeted by a very nice young man, Mike Parker. As I waited for the service to get completed he would keep me informed about what they were doing. He really cared about what he was doing and about his job.

Best service department I’ve been to. They always take care of my issues promptly. And Susan the service manager is the best around...knows her stuff and will take care of you

AutoNation Ford Fort Worth made my purchase a breeze, even with me coming from Arizona! Joe Vargas and the AutoNation team were outstanding all the way through, and I highly recommend you reach out them if you're looking for a car or truck. Thanks again, AutoNation Ford Fort Worth!

Salesman De'Van was awesome. The financing part, not so much.

A good experience. The service writer Jeff thoroughly explained the periodic maintenance needed. It had been quite a while.

I have been here multiple times for service on my vehicles. My service rep, Michael Parker is great. I like that they tell me the emergency items that need to be addressed but also tell me the things that can wait, keeping me from having to fix and pay for a lot at once. Thank you all and see you in a few months. Update: The post above was from a couple months ago......Now at the end of January 2021 I have purchased my 2nd vehicle (Expedition Max) From here and love it. My Sales Rep was Chris Purtell and he was so great and easy to work with!! Thank you all for what you do.

Manuel is the best!! He made the process of getting a car easy and he gave great service!!

Extremely friendly and helpful about the recall of my Ford Focus SE!!!!!

Miguel Gonzalez is the best! He was very friendly and communicated well. He worked hard to make sure that I got exactly the car I wanted. I couldn't be more happy with my purchase. Thank you!

Dalton (FTW location) was amazing and fun from start to finish! He kept me informed via text on everything. Great guy and will definitely be back to that location again.

Dalton was amazing from start to finish. He was a super cool guy and kept me informed with everything via text. My truck was fixed quickly.

My service provider Mike, was very helpful and made sure I was updated throughout the entire duration of my transmission being replaced, and now my Ford Fusion drives much better. Felt like he was with me every step of the way. I strongly recommend seeing Mike, or coming to this AutoNation Ford location. I would like to say thanks, and keep up the good work.

We received a great customer experience and recommend Hayden Michels to assist you with your next vehicle purchase.

Grandioso lugar

Very unprofessional, not kept informed on progress of my vehicle, 4 days to complete work, after multiple calls to check on status. Had to remind advisor what the vehicle was in for each and every time

I have always been satisfied with service on my Ford at AutoNation. Work was accomplished in a timely manner, and all personnel were courteous!

Sales guys, Avery and AJ, were great. Too bad they have to deal with the politics of this dealership because they are good.. Took four 1 1/2 hour trips from Dallas before the truck was ready. Bought it and was not able to actually pick up the truck until a week later. Of course this was not disclosed to me when I first inquired about the the vehicle they posted for sale. The Upper management needs to take a few courses in customer service. Every review refers to the same issue-management and attitude. Lots of car dealerships in Dallas and Ft Worth -would NEVER spend another dime at this one.

Had a good experience. They took care of me, got me into an awesome new Bronco Sport! Talk to Antwonie, he was very helpful and a fun guy.

Had a good experience and drove off in a new 2021 Bronco Sport! Antwonie was very helpful and was a fun guy to talk to. Loving my new Bronco!

good customer service, bought a 2020 F150 Lariat, very satisfied

I researched a 2008 Toyota Tundra they had for sale at almost $14K. I researched the truck on NADA for value based on the options listed on their website. NADA had the price at $13K. So I emailed them and offered $12,500. A rude salesman called back stating the truck had already been sold and didn't know why the vehicle still showed on Craigslist. Well, I had already checked THEIR website and the vehicle was still there. DO YOUR DUE DILIGENCE BEFORE PURCHASING A VEHICLE AND DON'T PURCHASE FROM THESE CRIMINALS!

Avery and AJ were great. Took four 1 1/2 hour trips from Dallas before the truck was ready. Bought it and was not able to actually pick up the truck until a week later. Upper management needs to take a few courses in customer service. Every review refers to the same issue-management and attitude. Lots of car dealerships in Dallas and Ft Worth -would NEVER spend another dime at this one.

AutoNation made the buying process pretty easy and I am driving an awesome new Bronco Sport! Thanks!

Joe Vargas was an AWESOME Salesman he made sure that we got the Best Deal Possible and wouldn't stop until that Best Deal was achieved! And to Our surprise the finance Guy made that deal even BETTER!! Shout Out to Zachary in Finance for his effort. We got the Service package and Gap coverage for about $30 more than what Joe Vargas had told us while we were negotiating the DEAL!! SHOUT OUT TO JOE & Zachary & to Auto Nation!!! He should be The Salesman OF THE MONTH If not the YEAR!! You just Earned Our Business in a Big Way!! Thanks

Excellent service. Did not try to upsell on any unneeded items. Jeff is a great service rep.

Great service..Very nice people

I bought a used BMW 4 months ago and had a smooth experience, now 4 months later I did not receive my plates and registration which is toooooo much even for Corona, the lady can't find me on the system and calling 2 days more than 6 times can't reach anyone to help and even Chris Thomas my sales rep doesn't answer my call or text. Now my temporary tags expired and NO ONE to tell me what to do. Really didn't expect that from supposedly a big dealer like Auto Nation. Seems like your customer service is Sub parr.

Great service

Highly recommend going here first when looking for your next Ford!

I have used synthetic oil in my truck it?s on their service records, and they still put the standard oil in. Why?

Had the truck that I wanted, but wanted to up sell me to a new one.

Antwonie was great. I highly recommend him. He made the process easy.

Had my fusion serviced and it's CEL diagnosed. Dropped it off on Friday and told Jeff Sanderson that I was nervous about getting it back by Tuesday so I could get to work. He made sure it got diagnosed and worked on in time so I could pick it up and not miss work. Did me a huge favor! They also followed mask protocols very carefully, which was comforting to see.

The best service we have ever had! Smooth and quick! Thanks guys we will return!

Everything time I get vehicle serviced,all expectations are above satisfactory

My service on my vehicle was met above satisfactory

Hayden was awesome got me in and out, he was honest and straight forward from the jump which is excellent to me 💪🏼💯 Josh was very helpful as well in making the whole process smooth sailing, I will continue to do business with Ford Nation. I literally have never encountered a dealership or any place of business that had the politeness and just overall great people skills and I watched it around me with other employee and customers, it was wonderful to witness such excellent customer service. Again Thank you Hayden and Josh!!!!

Hayden and Josh were super efficient and polite and forward, which worked perfect for me. I’m straight to the point, no waiting for hours, and didn’t waste any of our time. Left in my New 2020 Ford! Great service,

I was in for a sunroof repair and was treated great by Dalton and service was done on time at a reasonable price! Definitely going back!

Service tech was very friendly and helpful. They even washed and vacuumed my car out. I love AutoNation!

Manny was a great help and continued to help after with questions. Thanks Manny.

You could use some new chairs in your waiting room!!

They always have a person available to help.

I found the car I wanted at this dealership while searching online. I live over 200 miles away from the dealership and in another state. They worked with me to have the vehicle inspected by a third-party mechanic before I drove down to buy it. The car was priced reasonably and in good condition. It took several calls, but we were able to negotiate everything over the phone. They even gave me more than I expected on my trade in through their online trade in offer system. I am very happy with my car buying experience with AutoNation in Fort Worth.

I only keep going there because I purchased the service package when I purchased the vehicle. I will never do that again. When I brought in my trade-in vehicle, one of my disabled veteran license plates "magically" disappeared. They denied all responsibility. Every time I bring my vehicle in for the service I already paid for, it is confused and takes hours. Yesterday they blamed COVID, but it always takes too long. Hours too long. It doesn't matter whether I go in for an oil change or an alignment, I am there for hours. And the system of setting an appointment is a joke. I know that if I am late for an appointment with, say, my doctor, or the IRS, then I am late and lose my place. But for Auto Nation, the appointment time is the time when I arrive and begin waiting. There is typically one person assigned to deal with my case, but that person is never there when I arrive. I will drive in and someone will approach me: "can I help you?" I tell them I have an appointment. They ask for my name, look it up, and then say that someone else is assigned to help me. So I wait for five minutes. Then someone else approaches me: "can I help you?" I tell them I have an appointment, they look up my name, and then tell me that someone else is assigned to help me. So I wait. Yesterday three people approached me before I talked with my designated helper. Seriously, that's three people who weren't doing anything, but nothing could happen until my magical helper appeared. And then the waiting begins. For hours. For an oil change. Like I said, I am only going because I already paid for it. Once I have used up all of my free services, I am never going back, not for a new vehicle, not for service, not for anything. I may not even buy a Ford next time.

Blake was an amazing salesman!! He was so knowledgeable and friendly.

Great Experience & super polite salesman. I was very unsure as most people are at dealerships but Roy Baker was extremely patient with me and definitely knows what he’s doing. Very satisfied!! ❤️

Overall great experience. Vehicle was ready for me upon arrival, paperwork was simple and straightforward, salesman filled the tank up with gas, and I was gone. The only criticism I have is that the salesman kept calling me “buddy.” I think the more appropriate response would be “sir” or “ma’am.”

I wouldn't recommend purchasing the oil change package when you get your car from here. I'm not sure how you purchase a BMW vehicle then they offer the oil change package, but NEVER have your filter or oil???They leave you waiting for HRS instead of offering a loaner and time is valuable. I am very upset that EVERYTIME my husband has to get his oil changed he ends up having to go back or he waits half a day as if he works there. This is unexpectable. He makes his appointments 48 hours in advance and still has to wait, each time. This is not great customer service. Save your money on the oil package when purchasing the vehicle and go somewhere else.

Took car in for an oil change/tire rotation it took 2 hours with an appointment. When we drove off and onto the freeway the hood was not closed on my vehicle we had to pull over on the freeway to close it.

Brought my car in for scheduled maintenance. It was a simple oil change and tire rotation. Very pleased with the professional service when I arrived. The waiting room was clean as were the rest rooms. Definitely returning next time.

Repeat customer because of thorough service provided with courtesy. Thank you.

Had a good purchase And service experience, had some issues at first but they took good care of me afterwards, made me happy.

Great experience. Have bought about 15 vehicles from this dealership. Go see Manny N.

Phil was great to work with. Got me a price on a new truck that beat all other competitors. Made the buying process quick and simple.

got in and out the same day.

First time buying at Auto Nation. Good experience! Easy to work with! They did everything they said they would do. Our salesman Mike did everything possible to make our experience pleasant. We will definitely go back!!

I thought I had a leak and when I took to service Mike took a look and felt it was the Ecoboost but I wanted to be sure since I was going on the road. So Monday I took it back and had it checked out and no leak! Thanks Mike and the service team for giving me piece of mind. They have been my dealership since I moved here in 2017. Total satisfaction.

Overall, very impressed with the work and professionalism of the staff.

Whatever you do DO NOT go to the AutoNation Ford dealership on Bryant Irving. My grandpa retired from Ford so we are loyal ford people and we have never in our lives had to deal with a more disrespectful service team and sales team. I went in for an oil change and what they call the "works" where they check is all systems are working properly. I had an appointment and still waiting over 3 hours and when I inquired they had still not gotten to my car. When I finally got the service completed they said every system was in the "green" which i thought was odd on my 4 year old Ford Edge but I went with it. My battery literally died the next day and the AAA tow truck man who assisted me showed me that there was and IMMENSE amount of corrosion on the battery and i quote "If anyone would have opened your hood they would have recommended to replace that immediately". Since then I have had multiple other issues that were supposedly in the "green" but somehow magically turned up to be needing to be fixed.

A very pleasant buying experience with an awesome price. I got a lot more vehicle than I was looking for

I brought my car in for oil change headlight bulb. Mike was a very good associate at the Fort Worth Bryant Irving location.

My fiancé and I researched the vehicle we wanted and bought a 2020 Ford Explorer. Straight off the show room floor it had a burnt out switch for the 3 rd row seats. Took 4 days to get that fixed and to get the rear seat entertainment, that came with the car, installed. Got to drive it for 3 weeks before all of the electrical systems went haywire 8 hours away from home. It then spent 3, nearly 4 weeks, at a Ford dealership's service department looking for electrical faults causing the vehicle to be unsafe for driving. The service technician felt that all of the issues originated with how the rear seat entertainment system was installed. Now that it has had issues and surges through the electrical system it will be prone to having more issues in the future. This obviously decreases our confidence in this being a reliable vehicle for me to drive hours away from home for work. We went to the dealer that sold us the car and asked them to take the defective vehicle they sold us back and put us in a new vehicle. Their response was that they could give us $20,000 less than what we paid for the car less than 2 months ago. I have only been able to drive this car for 3 weeks and was left stranded and stressed far from home. And this dealerships response was that I was SOL. I am stuck in a brand new ticking time bomb waiting for it to leave me stranded again.

Very helpful with identifying a problem with tires and then with selecting better tires for my vehicle.

For having 3 major things and 1 minor repair worked on, I am pleased to say the price was very reasonable. Also, I was shocked to have my car back the next day. It was about a 24 hour turnaround.

Everyone I encountered was professional and friendly. Susan, in the service department was especially nice. Also Mr Gary Allen, the shuttle driver was extremely kind and friendly, yet professional. Your staff made me feel like a valued customer.

Long time Ford owner but first time to auto nation Fort Worth. Was in the area and wife wanted to stop and look at explorers. Every one we dealt with was extremely nice and dealership was nice. While looking at an explorer, wife decided to go with an edge. Tony was awesome and wife finally divorced GMC and joined the Ford family and loves her new car. Will definitely go back again.

The process was easy and they was able to make it fun. Perfect attitudes and everyone made me feel welcome

Overall Great experience I am familiar with the car business and new the deal was going to be hard to get out off a 2020 Silverado into a 2020 F-150 but deVan and his made work for two days on the deal and we were able to come to terms and got me in a Ford.

As usual, my service was prompt. I was advised on what my car needed without feeling that I was being upsold. I have worked with Pacer Duddington for years and was sad to see him go, but Jeff Sanderson may be my new go-to person! Thank you!

I use Auto Nation on Bryant Irvin Road, Fort Worth, TX for all my service needs. I would never go anywhere else. Mr. Mike Parker, Service Manager, is the best!!

Some dealers are very pushy and try to get you to spend an arm and a leg on something completely different from what you came in for. Not here, took my truck in and couldn't believe they did my oil change and inspection and didn't tell me I needed new suspension.

Friendly and prompt service

Yes I would recommend them !!!! Got me in and out did a great job !! Mr.Sanderson great guy very professional !!! Thanks

I was very pleased with the overall customer and personal service I received from AutoNation. Stefano my dealer went out of his way to make sure all my needs were met, even down to getting stuck with my old car that broke down on him in the middle of traffic! The entire staff was courteous and kind to make sure I didn't leave without being satisfied. I appreciate and recommend them highly for getting into a new car. Thank you again AutoNation!!!

I had a very pleasureable experiance when taking my van in for a recalled part luckily my van did not have a faulty part but the service manager Jeff was very kind! After having an extreemly bad experiance a few years ago I was so glad to see that they had turned their customers service around.

Have been dealing with Autonation for a long while and am consistently pleased.

Very good job..! Very fast good attention..I will recommend to my friends , I?m very grateful...

Quick service and all ways courteous No matter what I need

Very friendly and fast service. Love being able to do my maintenance on a Saturday.

Well done service department! My car was serviced for an oil change and a flat tire. The job was done while I waited. I recommend buying a car from the dealership because they will do more for your car needs.

Good,great,awesome,fantastic,nice,well done, super,

I’ve had my Ford Edge serviced here for almost 3 years. It’s a very streamlined process IMO. I highly recommend this dealership for your servicing needs!!

I had a awesome experience, thank you. I would Recommend friends to this dealership and fourth service

La pronta atención y las personas muy atentas me gusta cuando me limpian el carro y el servicio del carro para volver a casa y de recoger el señor es muy atento

For the last four years I have used Auto Nation Ford on Bryant Irvin to service the engine on our V 10 Ford motor coaches as well as all our cars. We made an appointment to get the oil changed in our Class A at this Ford dealership for this last Thursday. Upon arrival, which was three days after we made the appointment, we were informed that they no longer do RV oil changes. Really????? No one even called to cancel our appointment. If you have a new policy that is fine but why did you let me go to Cleburne and drive to your location in the first place? So, my four Ford products will now be serviced somewhere else...

Jose (service rep) was great, helped me with problem and scheduled a loaner vehicle for me. Had water leak, tech was unable to find where leak was coming from. Johnny Wood (service manager) is the beast of all, always there for customer with problems.

Like most people I spent weeks researching the pickup truck I was interested in purchasing. Trying to figure out what would be a reasonable price for the truck and a fair value of my trade in. Watched countless YouTube videos on car salesman tactics and how to avoid them. How to tell the dealer I wasn’t going to pay for the high price low value addendum items that they inevitably add on to vehicle. I was surprised that AutoNation Ford of Fort Worth presented me with a price on the new Ford Ranger Lariat that was lower than I expected. Offered more for my trade than expected and didn’t have an addendum sticker with all the usual suspect items that most dealers seem to pack on a vehicle that few people actually want. All seemed good but one more hurdle, the Finance Office😬. I already had financing arranged through our credit union but watched any videos in preparation for the heavy handed sales pitches from him. Again pleasantly surprised. Although he did offer quite a selection of items all of which I declined except for the extended warranty, but there was no real pressure to purchase the other items. This was the most painless auto purchase every. Salesperson was Blake.

Nice friendly staff and the wait is short compared to some other locations.

Ruptured boot between turbo an d intercooler , took 3 and 1/2 weeks to get replacement part. Ford customer for 25 years. I think it was time to think outside the box pandemic or not .

I co-signed for my daughter to get her a car. Everything went smooth, into the loan payments came in the mail, in my name. Come to find out, in order to make the sale go through with the bank. The salesman/ finance person put the car in my name, with me not knowing....smh

Great experience will be back for sure!

Needed to get in and out quick and mentioned it. they did a great job servicing my car quickly and properly!

The Service Department went the extra mile to help me out with a warranty adjustment.

Everything went as expected this was my fourth Ford Escape and I?m really loving the color and new features. Manny Nunez took great care of me and Gary Anderson in the Financial part

We just bought a new Expedition from here. Our salesman was Allen. He did a top-notch job at making sure we were happy with the entire process. I highly recommend using them for your next purchase and ask for Allen. We will be back for our next purchase. Thanks!

Just bought a used truck from Auto Nation. Great folks, clean truck, good price, no pressure. Thanks, Allen, Chris, and Zach.

Susan was great in getting my car repaired. Service was quick and I was kept informed of what needed to be done.

Took truck in for two problems. They explained what the causes could have been and how they would fix it. Ended up getting it done in less than 36 hours. Great service team, great dealership.

The best car buying experience I have ever had by far. These people are great!!!

Excellent experience with getting my F250 Super Duty taken care of. As soon as I put my truck in park David Bearce was standing at my door ready to take care of whatever I needed. I was there to have a recall issue and a warranty issue addressed. I felt very welcome and heard and knew my Truck was in good hands. Received a call from David that there were some other items that needed to be fixed that the technician noticed when he was handling the issues I brought my vehicle in for. Items that carried a hefty price tag. David explained all the options and asked if I had purchased an extended warranty. Thanks to David’s thoroughness I was reminded about the warranty I had purchased. David saved me a ton of money. Even though I pass several Ford Dealerships to get to AutoNation, I will continue to do so to take my truck to them.

Battery was installed in les than an hour. I was kept informed of the progress. Steering wheel and gear shift were covered in plastic. Everything was wiped clean.

The service department is the best. Every time I have taken one of our cars in there for service we have been treated perfectly.

Needed repairs due to check engine light on my 2013 Ford Escape. The overall experience was smooth and the staff professional and knowledgeable!

Great dealership and friendly people. Clean and comfortable waiting room in the service department. Appreciate the follow up call to discuss any concerns I had.

They got me the car I wanted at a rate I could afford .They were courteous and kind followed all the covid rules offered water and it didn't take all day.I bought my first car thru them three years ago and both times I was only looking said I can't afford this I have not this kind of credit and they said we have a lot of lenders and our credit guys will work hard to get you into a new car.They went above and beyond both times I would recommend them to everyone .Ten stars all the way.

Assistant service manager David Bearce is great to work with. The epitome of customer service.

Team members have always been friendly and the oil change was done pretty quickly this time but I am sick of this service center. The nice guy that drives the shuttle helped get an advisor to help me as I was skipped and standing outside my truck waiting. The waiting room is terrible. A small 1980's tv up in the corner w 1 chair and 1 small couch facing it. The other small couch faces the opposite direction. My wife bought a vehicle from another dealer and the service and amenities are SO much better. I had taken my wife's car for service and it was automatically washed even though it was pretty clean. At AutoNation my truck was filthy and I mistakenly thought they would wash it but no. I went back in and asked but was told it would have to be put inline and would take awhile. They have never offered to wash my car unless I ask them to. I have purchased a Focus, Explorer, and F-150 from this location over the years and always had them serviced there because I work near by but I have come to realize there are much better places out there.

Jose Ramos, Chano, Mr Gary, Trent and Luf always take care of me!

Jose?s , service writer , does a great job , plans ,organized , and executes well .

Always professional, honest and reasonable.

No problems....courteous service, timely, I have been going to Ford Nation ever since I bought my car there in 2015 and will continue to do so.

Jose, Tony, and Gary were very helpful in my car buying experience! They made it as easy and painless as possible.

Service done in a timely and friendly manner. Bought the car here and have always had it serviced here.

Susan Lee provided excellent service. My appointment was handled quickly. 5 Stars for her.

Friendly, excellent service.

I have to say after many years of going to Grapevine Ford, AutoNation Ford has impressed me more. They really do care about you as a customer and my salesman De'Van Ward was great.

Pacer Duddington has been helping for a couple of years now with my 2013 Ford F150 and he always goes above and beyond doing a great job taking care of me. I would recommend this Autonation and Pacer to anyone, they all have great customer service from the start of your appointment all the way to when you pay at the counter.

Best customer service ever. The rep gentlemen we r polite clean and informTive

I had the experience of having Susan Lee as my Service Provider and she was simply awesome! I really enjoy coming this location mainly because of the ?GREAT CUSTOMER SERVICE SKILLS? I will definitely recommend anyone who has a vehicle and are looking for a Great person to wait on you, asked for Susan Lee at AutoNation Bryant Irwin Fort Worth, Tx

Susan in service is the best service advisor and Manny in sales best salesman ever.

Job was done quickly and efficiently! Checking out was safe and quickly getting it done.

Pacer Duddington was very helpful and very professional in the way he handle my issues. By far the best service professional I?ve dealt with at any Ford dealer I?ve been too.

My purchase was long distance. I dealt with the salesman by phone and by computer. Blake was wonderful and very attentive to my needs. My vehicle was delivered to me and the driver was very experienced at her job. I will always go to AutoNation for any further auto needs. Thank you very much.

This is the second time I've used these guys for servicing my F-150. Once again, they surpassed my expectations. If you want an honest group of guys who do an amazing job, this is the place for you.

As always the service was done with efficiency and thoroughness. I also appreciated the evidence of extra cleaning in the waiting area in recognition of the guidelines during these difficult days. My thanks to Service Manager Stephen and all the staff.

Chris purtell set me up with the easiest car deal I’ve ever done in my life he went above and beyond what I expected wasn’t pushy and made sure I got a deal I was happy with and was as honest as a car salesman can be

The Bryant Irving location is great..very helpful and will get your car serviced quick as possible

Ford service is excellent. Jose Ramos is always extremely helpful when I take my 2019 F250 in for service or any of our vehicles.

Pacer Duddington has been my service advisor for the last couple of years with different trucks I’ve had. He is always very knowledgeable and willing to help.

Great people and great service! I love my qx56!

Lazy service supervisors. Nobody greets you when you pull up for service. Everybody just sits in their office. Did not wash my car after service. Very disappointed!

I go to Auto Nation Ford/ Mazda on Bryant Irvin Rd it's convenient to my house. The staff are all friendly, the lounge is comfortable, My service writer is Pacer Duddington he takes good care of my car's needs and explains everything to me that needs to be done or any services that may be due. He always lets me know if there is any coupons that might help with any service I need done at that time. I bought my car from David McDavid Ford but, I service my car at Auto Nation Ford / Mazda because THEY CARE for their CUSTOMERS and don't try to sale you a service you don't need. I have never had a problem with them. Thank you for all the Great Work Auto Nation & Pacer Duddington. Customer For Life Teri Obarto

I've bought my last two new vehicles from this dealership. I have all my Ford's serviced here. Now, my Service Advisor-Mike Parker is simply outstanding!!!! What an asset to your team. He's always prompt and efficient with my time and our Ford vehicles. He under promises and over delivers!!! EVERYTIME! Kudos to this awesome dealership!

Great service staff. Fast service on my vehicle. Nice loaner. Everyone was very nice and willing to help.

Mike Parker is simply outstanding!!!! What an asset to your team. He's always prompt and efficient with my time and our Ford vehicles. He under promises and over delivers!!! ALWAYS! Kudos to this awesome dealership!

Supper fast, even an unexpected wash job. Nice list of various items on the truck that all checked out ok.

Matt was great getting my F150 in and out for transmission flush. But i also need new front sway bars; cost quoted was outrageous compared to how much i can buy same Ford parts online, i cant afford the repair.

I purchased my 2018 Ford Escape from this Dealership 2 years ago. I only have this Dealership service my vehicle. I trust their professionalism. Thank you to Mike Parker for the speedy service I received yesterday.

These guys are awesome. Personable, professional and patient. I worked with Kyle, Blake and James and they went above and beyond not just with the sale of my vehicle but really delivered on the customer service and follow up. I highly recommend them to anyone looking for a vehicle. 10/10 would shop here again.

Everyone was awesome and so helpful!!

Such friendly and amazing service. Awesome buying experience!!

Dropped my car off for recall repairs. Finished as stated. Drop off and pick service. And car washed. Loved it.

There's a lot of miscommunication at this place. When I called to make my appointment, the lady in the call center (that's the first problem- you talk to somebody in a call center vs. a service advisor) said i had 3 separate recalls and that it would take approximately 8-9 hours. Due to the length of time, however she could get me a loaner. All i needed was my ID, proof of insurance, and a $50 deposit that would be refunded when I brought the loaner back unscathed. So far so good. However, when I showed up with my car to get serviced, it was a totally different story. The service advisor told me they don't do loaners and there was nothing written in the system about it. He also told me I only had one safety recall that could be performed. The other two recalls weren't safety related, so they couldn't do squat about them. My frustration level was high and so I asked to speak to the Customer Service manager. I was told he wasn't there, but I did receive his business card. My day is completely impacted at this point. Anything I had planned to do, could no longer be accomplished because that loaner I was supposed to have, is really just a figment of the imagination. Why do the people in the AutoNation call center know about giving out loaners if there really are no loaners to give out??? Riddle me that. The ONLY thing that slightly helped was the fact that the dealership had an individual who provided rides to and from home, places of work, etc. He was very conversational, courteous, and able to drop me off at home and pick me back up later once my car was finished. But of course that was on his schedule, not mine, and none of the other things I wanted to accomplish that day got done because i had no loaner vehicle like I was promised. I bought my vehicle here and have had it serviced here a few times. None of my experiences had been all that great, but this was hands down the most disappointing one. If I ever buy a Ford again, which is unlikely, it won't be from this dealership. And there's zero chance I take my vehicle here to get serviced again. I'll drive out of my way to get it serviced somewhere else.

Long, long wait. Car was not washed after service. Service rep was good. Cashier was nice.

Thank you for the easy and hassle free experience in purchasing my GTMustang that I?m enjoying immensely right now

2857 Michael Parker Thank you for the great customer service ! He is very knowledgeable and courteous too.

Their south Fort Worth outlet is absolutely the best experience.

The driver was kind and his customer service gets 100 stars.

They are overall very good and professional. I would recommend the dealership to others!

Matthew Bowling always makes servicing your car easy. Great Service! Thanks!!

I definitely recommend AutoNation Ford, Fort Worth. Their service manager, Mr. Mike Parker, is the best. Service is excellent.

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they took care of my new Ford F350 PU Truck with out any problems. I feel confident, that Auto Nation Ford is where I will take all of Service and Repair needs in the future.

Very satisfied with their service, thank you for coming out to my home and replacing the recalled parts

Had a recall call to make an appointment check the recall number drove the got up on my day off and they told me they already did that recall three weeks ago wasn’t too happy about it though

Told when I made the purchase of a used Jeep that the windshield would be replaced. That was in October and now it’s February.After making several phone calls I keep getting the run around. Even though it was in writing it would be replaced doesn’t seem to matter. There are many option to purchase in DFW area. I would recommend staying away from AutoNation family of dealerships. Texas Nissan or a Don Davis dealer will be my next choice. Great experience at both !

We saw the Expedition on their website that we we hunting. After contacting Chris we made arrangements to meet and view the car in three days. In 2 1/2 hours we drove away in the new Expedition. Happy wife happy life!!!! Thanks Chris

What a great day. My husband needed a truck and my car broke down on thursday. We went in just to look around on Saturday and left with 2 brand new vehicles. everyone we spoke with was phenomenal. Jose Ramos at the service dept, Manager James, Sales people were Koby and Stefano and Josh in finance . Special thanks to Koby for making sure everything was good to go.

The whole experience from start to finish was phenomenal. I 10/10 would recommend anybody looking for a vehicle to come here. We actually had a really fun experience which rarely happens when you are buying a vehicle. Best truck buying experience hands down!

Be sure to visit the one on Bryant Irving..clean..friendly..respectful..glad to have your business

Terrible customer service and the worst car buying experience that I have ever had. Salesman was not knowledgeable about the vehicles that he was selling. They promised to fix a windshield on the ford ranger we bought and we spent WEEKS after we bought it battling with them to get it fixed. Would not and will never recommend this dealership to anyone.

very professional and helpful

We drove in from out of town and needed an oil change quickly. Matthew in the service department was very professional and helpful. It’s not everyday you see such outstanding customer service! They got us in and out in timely manner, which I appreciated very much. We will definitely come back next time we are in town and need service completed on our trucks.

Personnel are really friendly and helpful. Everything explained through ly.

Both Misty and Mary were excellent to work with. They had me in and out of the dealership in the truck that I wanted before noon. It’s always nice to have a quick painless car deal. I would highly recommend them to my friends and family. Mary was very knowledgeable About the

Got my truck inspected there and had no problems. The service advisor (thank you Pacer) knew what he was doing and got me in the system quickly, and my vehicles inspection was done efficiently.

Although the service writer is exceptional thank you Jose Ramos, the technician left my wife’s headlights on so when she was finished with her beauty parlor appointment She came out to an car with a dead battery. This is also not the first issue with the mechanics

THIS PLACE IS FULL OF CROOKS, JAMES MAXIE (SALESMEN)TRIED TO KEEP A CHECK, AND TRIED TO GET A LOAN FROM USING MY CHECKING ACCOUNT INFORMATION AND ME MY HUSBAND CREDENTIALS. WHEN HE REALIZE HE COULD NOT GET A LOAN FROM MY ACCOUNT HE GOT GHOST! RANED... GENERAL MANAGER STATED WE WERE APPROVE BY BANK FOR NO MONEY DOWN THEY WERE TRYING TO GET A LOAN FOR 2,250.00 FROM SOME COMPANY THEY WERE PLANING ON SCAMMING ME AND MY HUSBAND OUT OF 2,250. NEVER SHOWED HE A CAR OR TEST DRIVE ANYTHING TRYING TO GET OUR MONEY. SCUM SCUM THIEFS. DON'T GO TO THIS DEALERSHIP DON'T DEAL WITH JAMES MASSEY.

Susan Lee is a sweetheart! She absolutely bent over backwards to take care of my warranty needs! If she ever changes dealerships I will too.

They failed in their duty to customers.

I’ve gotten my oil changed there since I bought the car from them in 2014. Just had my car taken in to change the pinion seal and couldn’t believe how quickly they got it done and below the price they quoted me at. Nothing but good experiences with the people at Autonation Ford.

Jose Marquez was the best. Helpful and resourceful. We got two vehicles from them. They are awesome!!!!

good service and nice people

Improve the service area. Didn't have a good experience- not willing to work with customer.

I took my car in for a recall part and they went above and beyond. The work and speed was amazing. Very friendly customer service. Thank you Sue Lee for all your help with Snowflake.

I recommend sales and service departments to anyone who is looking for a new vehicle it get yours serviced.

Routine oil change. Left car to do errands. Picked up in an hour. Employee insisted on bringing the car around so I did not have to get out in the drizzle! Another routine trip. Left car, went for breakfast, picked up car when finished. Everyone was so friendly! Love AutoNation!!

Awesome Sales and Service personnel. I have been doing business with them for many years, and always return when I need my next vehicle. My new Truck was priced right with all the bells and whistles I could imagine.

Buying a new truck hasn’t been what I would say , enjoyable , however this time was different. My salesmen Blake Brown was straight with me, no bait car, no talking up something I was interested just listen and accommodated. The truck I bought ended have a minor issue so I’m thinking here we go. Matt Bowling in the service department exceeded my expectations, what above and beyond the scope of he job to make sure I walked away happy. It’s rare to find to solid guys like that at the same dealership but they are there! Thanks Matt, Blake and Jeremy! You guys are doing your company a tremendous service.

The service man promptly took my car in for an oil change. My friend Gary made sure that I had a good car wash. Do make an appointment because they are very busy.

Jose assistant manager in the service department is awesome! His Customer service deserves ⭐⭐⭐⭐⭐

Very helpful and friendly I will give the AutoNation team a 10

Great people!!! Very professional and will do all they can to help you get into a good ride!!! Matthew Baker was very professional and did everything he could to help and not just “sell” a vehicle!!! Would recommend to get with him and his team to get what you are looking for!!

Had to have some work done on my car my Normal dealership said they where 2 weeks out, called them and they said bring it in the following Tuesday at 1:30, figured that’s not so bad since it was Friday. I was worried since I had to pay for a rental so tried to get it looked at and fixed as quickly as possible. They didn’t even look at my car for a week. But I still had to pay for a rental. Got my car back finally and it smelled badly like sweat and dirt.

We went to this dealership after months of research and looking for a starter car for our teenager. We even got our financing squared away before test driving. We went to Auto Nation to see a specific 2016 Ford Fusion with a $9900 price tag. When we got there we walked aimlessly around the lot before finally heading towards the office to find a sales person to talk to. Normally at a non-tote the note dealership, I really expected to be pretty much greeted as soon as anyone saw us park our vehicle. Nope. We had to hunt down a sales person. Once we told her the exact car we were there to see, I mentioned that the window tint was seriously messed up, bubbling badly and looked ready to start peeling at any moment. During the test drive I expected to be treated like the sales person was trying to make a sale and themselves some money. I had my teenager with me because he was buying, I just went along to make sure he didn't overlook problems with the car and explained after he test drove it that I wanted to drive it as well. This lady absolutely couldnt answer a single question about the car. As my son was driving I went through the packet she had brought along and found the Carfax on the last page after she said she didnt know where it was and could answer no questions about previous accidents or really anything at all about the car. Then she got super put out when we didn't go the direction she told my son to go. When he pulled over to let me drive it she got really short with us. So upon parking the car I asked about a spare and she wasn't sure. So I got into the trunk and was able to find the spare, but no jack, and she had no idea where it could be after I looked in all the usual places. I mean we couldn't even find the spare location in the book. So I asked if they had a jack for us. She didn't know. Would the fix the tint or come down off the price a little since it was genuinely messed up. Nope. No haggle price. Finally one of the other sales people offered to get a jack for the car. When we called the finance person, the price was way over the 125% value to loan ration. When I told them that they were insistent that being the price. No negotiation. Over all, nobody pays sticker price on a car. The whole experience sucked. First, they posted pictures that didn't show the tint and who considers buying a car with no jack? The sales woman Anita was just rude. So we drove over to 5 Star Ford and got a way nicer car with a much more professional sales lady. Value to loan ration was on the money. I wouldn't buy a stick of gum from Auto Nation.

Terrible customer service from Matthew who stated in our initial lengthy conversation the issue I was having with my vehicle sounded familiar and he’d get me in and out in a timely manner. Upon my arrival for my scheduled appointment Matthew did not greet me, was actually rude to me until I finally jogged his memory enough to realize I had called in a week prior. Matthew never told me there is a 3-4 day turn around, nor did he ever tell me my vehicle would sit untouched for 24 hours. Matthew also never told me there would be a $100+ diagnostic charge. After 48 hours of having my vehicle they could not replicate a problem that occurred again very quickly after I had the vehicle back in my possession. I called again to try and give this dealership another shot but the condescending tone, over talking and arguing during my conversation with Matthew will send me elsewhere. Beware of the terrible customer service at this location.

Nice experience at AutoNation. Brian in sales was very informative and explained almost everything about the Ford Ranger we eventually drove off the lot. Ray in finance was very easy to talk to. Nice humor.

No one tries to sell me more services on my car than are needed. I'm asked before any work is done. I trust these people to take good care of my Ford.

Chris p. was my salesman, absolutely amazing! appreciated him being upfront and honest about everything! I highly reccomend using him for a purchse of any vehicle.

Just purchased our vehicle and we could not be happier! Chris Purtell,our Sales Associate, "knocked it out of the park!" Gary Anderson, our Financial Associate along with Chris, took care of us with the utmost respect and support. We really appreciated their dedication in helping us get the right vehicle for the best price.

STOP CHEATING AND LYING TO PEOPLE and CHEATING CUSTOMERS

The service department is very dishonest! they will take your money but will not fix the problem! $1,850 later my check engine light still comes on and the O2 sensor that they know is messed up they won't replace although I told them and show them from other readings that that was the problem. $40 spent on ubering back and forth to pick up a loner vehicle that I never received. the service manager's name is Larry and the person I work with his name is Mike and I suggest you stay away from them and the entire service department!

Bought our new 2019 Ford Fusion Hybrid here; folks are always so professional and friendly. Makes buying so easy - even with all the paperwork involved. Gary Anderson just makes everything go so smoothly! And our sales guy Stefano was the best! Really helped me make my decision quickly and easily! Probably the best dealership in metroplex!!

Very nice and good way to get your car fixed

the best buying and service

Great buying experience and great service department

Have some integrity. Don't lie to the customer when you're at fault. Worst experience ever, should've just done the work myself

INEXCUSABLY TERRIBLE experience at this location from start to finish. Bought a certified pre owned King Ranch F150 with the platinum level warranty THROUGH AUTONATION. I was lied to about the financing details at the point of sale. Particularly my interest rate. I later found out that the truck was sold to me with faulty tail lights, even though I paid for the additional inspection as a certified pre owned vehicle. Water was able to enter those faulty tail lights and the electrical system on the truck was ruined. I brought the truck in to autonation's service department where they told me my AUTONATION BRAND warranty was voided and I would be required to pay $5600 to get it fixed. I could tell that I was being scammed and I didn't succumb to the overwhelming pressure put on me by upper level autonation management (Director of Service and General Manager) to pay the repair costs. It turns out that they never even attempted to get my truck fixed under warranty. After several days horrific lies and mistreatment, autonation ACTUALLY submitted my truck to warranty for the first time, it was covered and fixed immediately. This proved to me that Autonation management attempted to SCAM me out of $5600, then submit my truck to the warranty department, so that they would get paid twice to fix it. I was lied to at the point of sale, sold a faulty vehicle which was certified by autonation, and then attempted to be scammed out of $5600 by the service department. I would strongly advise you not to do business with these people. I have never had such a terrible buyer experience in my life.

The credibility of this establishment has been permanently tarnished for me. I have watched the shady tactics used by multiple people in this company to try to con a good friend of mine out of a big some of money. Buyer beware: Do not buy the warranty that they offer you on your vehicle. My friend purchased the best warranty they offered on a vehicle. There were issues that needed to be corrected and they told him the warranty department wouldn't cover it. They were going to charge him almost $6000 dollars to replace taillights. As it turns out, after my friend spoke to the warranty department he found that a claim had never been submitted. Eventually AutoNation agreed to "pull some favors" with the warranty department and get the work paid for. It only took a short phone call back to the warranty department to find that only then had they submitted the claim and it would have never been rejected to begin with. I will definitely be taking my business elsewhere.

Bought a new Edge, the people there are so friendly and it was an awesome car buying experience.

Always very helpful good service

Courteous service representatives. Notified me of recalls on my vehicle and repaired in a timely manner.

WAY better service than McDavid hands down! Will never go there again. Autonation not only fixed my rear seat issue, they did a multi point check and told me everything was good. The check was not requested, but I was grateful they did it. The last time I went to McDavid (recently) they told me 3 things that I needed to have done that were kind of pricey. Plus they didn’t fix my original issue. The guy at Autonation reassured me that I didn’t need those things yet. So I no longer trust McDavid. Plus Autonation washed my car. Something McDavid never does.

I spent $3000 on a steering rack, after I picked it up the front end shakesAnd they told me they could not double check their work without an appointment.This kind of service is unacceptable.My conclusion is they pretty much suck.

We had excellent service from this dealership after another dealer told us they couldn’t even look at the problem until Thanksgiving. Our service Manager, Mike Parker, was helpful and polite. Our problem was diagnosed and corrected at no cost to us, as the vehicle is still under warranty. We will come again.

Have been using this dealership for years for my servicing. Took my F150 KR in for its 20,000 mile servicing and a recall servicing. Only complaint is they usually wash my truck and didn't this time.

Drove in from Little Rock Arkansas to purchase my 2018 Mustang GT. It was well worth the drive! This dealership got me in the right car for the right price and addressed any concerns promptly and professionally! I would love to do business again in the future! The selection is amazing and the staff is amazing! Great things are happening here! 6 out of 5 stars!

great place to buy a car. they worked with me and helped me find the right car for me. the service I received was excellent.

Great place to go to I wasn't expecting to go home with nothing but the guys work with me and didnt turn me down very helpful and friendly thanks for the service if you in the ft. worth area go check them out asap

What are the odds? Being Ford people, we always take our vehicles to the AutoNation Ford on Bryant Irvin Rd. I've been there twice with supposedly nails in my tires and the tires could not be fixed.... Friend of mine also had a nail in his tire and it couldn't be fixed... Now my daughter took her Mustang there with a nail in the tire and it couldn't be fixed..... Anyone see a pattern here?? Not like either of us lives in or near a construction zone.. My daughter's Mustang GT is a 2017 with 13000 miles on the tires. She was told she has to replace both rear tires, because her car barely passed inspection because of her tires. This vehicle wasn't driven for several months due to winter conditions in Ohio. My daughter is 35 and a mother of 3. Not like she hot rods it. She was told these performance tires just don't last that long.... If Ford uses tires on their vehicles that last less than 15000 miles, Ford has a BIG problem!

Although most of the transactions were done over the phone. When we arrived to pick up the car, it was ready to go. We sat down for about 15 minutes worth of signatures and was done. No high pressure of any kind to add on extended to coverage or extra care contracts. We were in and out in 30 minutes. Randy Weldon was very nice and pleasant to deal with. Would recommend AutoNation to anyone. I will definitely look them up first on my next purchase.

Professional, courteous, quick

You are disrespecting the late Senator John McCain as all flags were ordered to fly at half mast until Sunday and yours is still a full mast.

The service department is terrible. My truck was taken in and the problem was explained to the service writer. A test drive was declined. They ran a diagnostic and thought they fixed the problem which they did not. A test drive was granted after demanding one with the manager and the problem was still there and now another problem was noticed. Very unprofessional, not courteous, over priced, and definitely not educated on how to repair a ford expedition! Crooks!

Top notch service, efficient and very well organized. I was impressed.

Was very happy with my experience. AutoNation looked for and found the vehicle I was looking for, price was just under that shown on the Kelly Blue Book site, and much less than most other vehicles on the market that were similar. They took the time to make sure the truck was in complete working order which included fixing a relay before allowing me to sign the contract to purchase. Very happy with the whole experience. The Protection Plan I believe is better than an extended warranty.

Came from Louisiana to visit family in town and stopped in to see a vehicle I've wanted since I began driving. They had an amazing deal on it, the salesman Will, as well as the sales and finance team made this purchase a breeze. I've purchased 3 vehicles prior to this one and it was the easiest purchase yet. Even though it was an out of state purchase they handled this situation with such ease and patience even after my bank took the whole day to get financing together.

Drove from Grand Prairie for a Alien Green Kia Soul for our daughter. Called ahead of time and spoke to Lewis. He met us at the door upon arrival. The whole process was great. First time we ever had a good experience at a dealership. Couple of the managers came by and introduced themselves and made sure we were taken care of. Lewis was very helpful. Financing went easy as well. Joshua explained everything and very upfront with the terms. Will be back when it’s time for the next car.

Awesome service from Tim Bell one more time! Thanks for making sure my truck is taking care

I just got a 2014 Ford Escape from them. Randall Cook is a great salesman. Worked with me on setting up affordable payment plan. Great staff, great atmosphere, great place to do business. I very highly recommend them.

Jose in the Service Department made quick work of the issue and pointed to a recall on my truck for a minor door fix. They took care of the recall and sent me on my way. Yeah, I will return.

I was just leaving Fort Worth to head back home to Kansas when some of my lights came on. I popped in to auto nation Ford Mazda Fort Worth service department and they saved my life! They quickly figured out what was wrong with my vehicle and fixed it right away allowing me to leave on the same day and get back home!

Very helpful and clean nice service.

Thank you AutoNation, Fort Worth for excellent service. The work done on my new Ford Edge was excellent and well priced. The service manager tended to every detail. Thanks again.

Walked in looking for one truck and left with another. Their prices were lower than other dealers we looked at. Our salesman Chris Purtell was nice and not pushy. Went in pre-approved. They offered lower interest with Ford financing so we switched. Only thing I didn’t like was the way their financing guy didn’t explain that everything was additional cost instead of the impression that it’s all added up to one price the way it looks at the top. (I did a rough calculation and the numbers below seemed to add up to the amount listed at the top). Nope they’re all individual additional costs for the coatings and “wrap”.

***Beware*** AutoNation Ford Fort Worth, Just wanted to take a moment and “thank” AutoNation for messing up my collisions repair not once, twice, but 4 times. After which I finally got to talk to the GM Kelly Farley and tried to make a deal with him to trade the Mazda instead of sending it back. He promised he would do everything he could to make it right. I found a truck at AutoNation CJD NRH, looked at it, told them I wanted it. I was told it has some recalls that needed fixed and that they would contact me when it was ready. After that day, They didn’t respond to my calls or texts, and after repeated called they would just tell me it wasn’t ready. I ended up buying a truck somewhere else having to eat an additional $1500 loss in trade value because of the horrible repair job. Buyer beware they don’t do what they say and will not fix anything to make it right. I still haven’t even signed off on the repair work. That’s my rant and PSA..... just think twice before buying from them and don’t even think about using the repair shop!!

The service was great and Kenzie was outstanding in providing update information and everything about the service and repairs. She was the perfect representative for AutoNation.

Never had a bad experience and I’m in and out in a timely manner.

Service advisor was very helpful and went out of their way to help me get my state inspection.

The service department is top notch. Tim was very helpful and honest. I'm wary of being taken advantage of at car service centers but they took care of my car and didn't charge me an arm and a leg. I hope nothing else goes wrong with my Edge but I will take it back to Auto Nation again if I need service.

I’ve changed where I’m having my vehicles serviced to AutoNation Ford. Service is great and timely! So if you’re unhappy with the quality of service you’ve been receiving I recommend AutoNation Ford! And ask for Assistant Service Manager Pacer Duddington when you get there. He’ll treat you right!

My experience with Auto nation is always positive. I really like the low pressure approach when buying a car and the quick understanding on the best price (which I always find to be true) Great people, great facilities and great customer service. I would recommend that anyone buying a car try them.

We had a super experience at our dealership. It was the 4th car we purchased there and it was seamless. We went in and told them exactly what we wanted and they had the exact car. The price negotiation was quite entertaining and through the help of Kenneth and Clive we were able to work out a deal that made us all happy. The financing arrangements with Gary were even more enjoyable. A great experience. Can't wait to get our next car there. Thanks to everybody!!!

I had a recall on my car, and I called multiple dealerships who wouldn't answer the phone or call me back. The service department at AutoNation Ford was awesome! Not only did I get a live person on the phone, they were super helpful in getting my car in the very next day and serviced in just a couple of hours. I'd highly recommend the service department and will use them again!

Our salesman Stephano Contessa was the best! He helped us and was very patient with us thank you so much !! I would highly recommend him and this dealership! Thanks!

Vehicle was good n the Target price which I was looking for. I traveled all the way from Houston to FortWorth for this specific truck. I tried to get maximum information of the truck over email & discussion with the appointed Sales Agent, but seemed lot of things were missing in the information. Once I reached there , lot of things started against me. First was the missing Running Boards in a Model like Lariat. Misinformation that it had Navigation system and the SD card would be provided just before I leave the dealership once I finish purchasing. Then things were getting in line. Once I reached the Finance , things were turning extremely bad. Initially I had provided all my FIN details for the Dealership to offer me an APR , which they did and was close to 4.6%. I was sure that was very high and I took an Approval from Bank of America at 3.49%. Once I reached there the FIN told me why I am not going with their FIN where they are offering 3.39% , I said I dont want to go ahead as I have a Business Relation and also its just 0.10%. Then the person brought a paper for me to Sign that why I am not taking a Loan from them and in that paper the APR mentioned was 3.16%. I immediately asked whats the monthly payments and he does not have any answer. Immediate reaction Misinformation & I felt like someone is trying to save himself and trying to take a sign on false information. First escalation to General Manger Mr.Kevin. Who immediately intervened and got the right info and informed me that the FIN person called the Financial Institute to check if they can offer a better rate and thats how it was 3.16%. I was surprised though but then finally went ahead with 3.16% APR. Then came the Push to sale Additional Warranty and Stuff. There also what they showed initially a list of things were changed to a small list of offerings when I negotiated the Price. Not good nor right approach. Once you finalize the price then your offerings are reduced , I felt like cheated. After all documentation done , I went to final drive out the truck. Then came the surprises. The Sales person told that there is no Navigation. I said thats not right. I immediately went to the Sales Manager Dan. He very rudely said he cannot do anything "it is what it is" and he cannot say anything as he just came to know about this sale. Second Escalation to General Manager and then he said he will speak and asked me to wait. He went and came with 2 options , Option 1 I take truck as is and Option 2 Cancel the sale. I was surprised with his words and his attitude. A real third Grade Sales Person. To quote him "For this sale this is what it is and we cannot do anything". I did not trust this person at all because I cannot beleive such a Raw Customer Service from one of the US Largest Dealer. I went to meet the General Manager Kevin. There I met General Sales Manager Brett Tucker , a polished , understanding person. It seems the Manager Dam never spoke with Brett nor Kevin. Then Brett and Kevin personally tried to check what can be done with the truck and they confirmed it seemed the Navigation is missing and seemed to be wrong information. Then Brett requested to understand what are my open things. I told there is missing Runner Board as I was not able to see and thought it would be auto running board. Then he offered that he can put a Fixed running Board atleast . As I was extremely frustrated with the "Cancel Order option" from the Manager , I was unable to think. I was accompanied with my wife all the way from Houston to Fort Worth and we are almost in a situation where someone is saying take this or leave it with no problem of ours. Then I did not have much option as I was not able to think much with a request if the Board can be fixed in Autonation Katy store. Brett immediately said that can very well be done. Then with all this the whole fun and enthusiasm of the new Truck went for a toss and then we left for our ride back to Houston with grumps and sadness. I will surely be putting my experience with Ford . I like this truck a very good product but the Dealership and Customer Service is Extremely Poor compared to the Excellent Customer Services offered at Honda dealers. Some of my friends has suggested to go ahead with Toyota truck but I personally wanted Ford , as they are really superb and now I know the reason why Toyotas and Hondas are Ruling here because of there Excellent Customer Service Pre and Post Sales. I hope my opinion would be proved wrong and I would love my opinion to be proved wrong as the Ford Truck is excellent.

The new car buying process was pretty seamless for us. The manager was very straightforward about pricing and helping us meet our budget price. The experience changed when I had to interact with the service department. They told me that the car had come from another dealership, and that dealership had lost the extra key. I was told to just come in another day, and they would re-program a key for me in 20-30 minutes. I went back and they were very busy. They wanted me to leave my car for a few hours when I was not prepared to do so. I was told to come back another day. Upon getting home from that visit, which is about 25 miles from my house, I noticed a huge chip out of the paint of my car that was not there prior to my visit. It was one that was not done by a rock/the road. Clearly something had scraped it. When I went back to do the re-keying, I mentioned the scrape, and they offered to fix it, since my car was less than a week old. However, I would have to come back another day. I sat waiting for my car for 30-40 minutes before the manager came out and said that they actually didn't have the right key to do the job. They would need to order the car and come in another day. I went back in for the paint chip the next day, and I was told that the paint chip couldn't be fixed with just repainting. It would have to stay overnight! I decided then that I wouldn't go back to do the overnight until the key came in, so I only had to make one more trip. That was over a week ago. Still no key. I was happy that my experience with the sales department had been so great, but the service department has really clouded that good experience with multiple negative ones. I know the store needs help, but it's really the service department that needs the help.

I bought my car from them have NEVER had an issue until today.. I spent $7,000 in July earning me over $200 in rewards points . I have come in since then and have done oil changes etc... Have NOT been charged. I came in to have some lights fixed and my alarm clicker fixed ....I have the points to cover it, NOW they tell me I can only use 10% of my points . REALLY?? Its my points and my $$ shouldn't I be able to use it. That's crazy!! Only reason I came in today

I was impressed with the smooth process and great customer service starting with Chris Thomas all the way to the finance dept. The coffee was also very good. I love driving my new 2016 Ford Fusion SE. Everyone who helped me deserve a raise and some Hard Eight BBQ including the service tech who helped with a new battery. Keep up the good work!