The service was great. I brought my car in for an oil change and routine service. Was in and out in under an hour. The even removed two nails from my tires and fixed the holes.

Good +

We had a pleasant, easy experience purchasing our new vehicle at Auto Nation. Worked with Chris Smith and Gary Anderson and they were both informative, knowledgeable, patient, efficient and fun to work with. They addressed all our questions and we are happy and left the dealership feeling good about our purchase and the service warranty option we chose.

DO NOT trust this ford location. I brought my car here because of a recall about evap system back in january 2019. Got this OBESE sale rep by the name of jose ramona. I told him the details of problem with my car & that there was a recall. He tells me to bring car in next day. Once i get there he claims they dont have all parts to work on my car. SMH so why would u have me bring car in if you dont have all parts ready? He then tells me he just wanted to make sure my car had the correct evap sytem recall problems. Thats not how a recall works you weirdo. If its a recall u replace all said parts no matter what. When i get ready to leave after coming there for nothing he tells me i have a oil leak & would cost $1100 when im leaving. I never seen a spot in my driveway or dipstick low. Take the car to my mechanic ZERO oil leak problems. First lie & he also didnt put in writing like they normally do if u have issues they detect. He tells me call back in a week for parts for my recall. I call back a week later he then tells me they have one part but not another part & it could take up to 2 months to get all parts SMH. Once i start gettin on his case a couple weeks later he gives me a call next day that parts are ready for my recalll issue. Once i get fixed & leave the parking lot the trunk ajar light comes on if i hit brakes or drive at night & i cant open trunk unless i turn lights on then off & hit trunk. This problem didnt occur until he was in charge of my car. Also he never mentioned the oil leak again lol. Started having 2 seperate check engine light issues come on both came back as possible evap system or pcm issues. Those are issues they worked on during recall. Meaning when they updated the pcm maybe they did incorrect. But both check engine lights went off after a few hundred miles. I bring car in for said issues & i always take a picture of my miles in & my miles returned because dealerships will joy ride in your car. I had 64 miles driven once i pulled into ford. I get car back it had 114 miles driven. Meaning they test drove for 50 miles. Gas light was on reading 35 miles til empty. Had 76 when i brought in. I looked at the order sheet & the head guy larry didnt put milage in but he put mileage out. Thats very odd to go along with 50 miles driven. He then tells me thats my bad i forgot. So how often have you forgotten to put milage in on other orders? Also the sheet read test drove for 10 miles so they lied about not driving 40 more extra miles. I also have a dash camera. The camera was unplugged for the test drive. Only footage is me pulling into ford & them takin to shop bay area. I bring this up to larry & the CLOWN said maybe dash camera dont work once its test driven. WHAT ARE YOU TALKIN ABOUT WILLIS? I asked for test driver name because its a chance he has done this before. Larry wouldnt give it. There should be a time out & time back in after a test drive. I got there at 8:30 am waited until 12:00pm for joseina to come speak to me about car. The last camera footage showed car in bay area at 9:45 am then no more footage. 50 miles would be the reason i waited over 2 hours to be told they couldnt find the issue with check engine light for code readings. Well of course if the check engine is not on it will be difficult to find code readings. My car was joy driven for 40 extra miles. Who knows what they went to do in my car. There is documents of ford dealerships around the usa joy riding in customers cars. So when you take your car to this ford or any dealership always record your mileage in & once its returned to you. Also if your car is test driven & you have a dash camera check to see any missing recording. Avoid the jose ramina if you have dealt with him. I'm sure he has told you that you have issues with your car even if you came in to get a tire or something. He will find issues that are FAKE. Even gives off a crooked vibe.

excellent service and repairs for my King Ranch F-250

What I DON’T like, is being told a price on a truck, that was listed online, and going to the dealer and trying to buy the truck at that price. Three things...to the quoted price, they then automatically add sprayed in bed-liner at $425, and window tint at...get this...$499. The factory windows are already tinted but it doesn’t hurt here in Texas to go a little darker...but you can get that done for well under $200. The fact is...they just automatically added it to the price...not “Sir...we offer window tint and spray in bed liner...would you like those items”. The second...the quoted price was about $55,707.....but, they told me at AutoNation Ford that I COULD NOT buy it at that price if I was going to pay cash for it....I HAD to finance it. No disclosure anywhere about that in the published add. Also...even though Ford announces it...they would not give me the zero percent financing...I had to allow them to raise the price of the truck by $1250.00 to get the zero percent financing. When I looked closer at the pictures of the truck I was buying, it already had sprayed on bed-liner and extra window tint added...AT...the $55,707 price. So, the dealer was going to charge me extra for what was already on the truck at the advertised price. I will be traching Auto 101 at TCU....guess what type of things I will instruct my class to watch out for when buying a vehicle. They stress that they MUST get 5 stars on reviews. I would suggest to treat customers like they are 5 star customers all the way around and you might get five stars. I would suggest that everyone really look at the sheet put in front of them and go over it line by line and don’t get pressured into all of these add ons. The sales lady, Janet, was very friendly and helpful and worked hard to make the sale.

Very favorable first visit for services since we bought the car.

We bought a new car from AutoNation which was a great experience. Lewis Cline and Gary Anderson made it fun purchase. They are an asset to AutoNation.

We bought a new car from AutoNation which was a great experience. Lewis Cline and Gary Anderson made it fun purchase. They are an asset to AutoNation.

Great service! Very quick and inexpensive. I will be bringing all of my vehicles there from now on!

Stephen Hunter was simply amazing! From the moment he took my call to the time I picked up my car his customer service was top notch. I bought a car from a different lot and I needed the recall work done, along with a window tint job. He offered to pick the car up and take care of everything. He managed the entire process and had my car ready earlier than expected! I will do business here again because of him. Thank you! Margie

They were nice and patient and answered all my questions!

Chris was great I would recommend him to anyone I received a one courtesy and he met all of my needs

We shopped first online for our new SUV. AutoNation Ford had a good selection and better pricing than most dealers. We met with our salesman, Will, on selecting a vehicle. He brought several Edge models and Explorers to building for review in the rain under a canopy. We had a great comparison between vehicles. Jerry the sales manager was there to answer any additional questions we had. After driving a Ford Edge overnight we decided on the Explorer. The financial manager Joshua was great and got us a better interest rate. Paperwork was smooth. These got guys will even work late if they know your coming and no pressure. Thank you.

I brought my truck in for a front end alignment and they did a good job. They also took care of the recall related to seatbelt sensors. They offered to wash my truck but I declined.

1st time buyer. Didn't feel pressured and sales people were nice and not pushy.

Best dealer in Fort Worth. Pacer Duddington helped me with my Focus RS after the engine failed on the freeway, and they had a new engine installed ready to go in 10 days. Pacer, and the mechanics have made my experience awesome, and I can't thank them enough.

Found the PERFECT car. Excellent and lesn

The service department is very dishonest! they will take your money but will not fix the problem! $1,850 later my check engine light still comes on and the O2 sensor that they know is messed up they won't replace although I told them and show them from other readings that that was the problem. $40 spent on ubering back and forth to pick up a loner vehicle that I never received. the service manager's name is Larry and the person I work with his name is Mike and I suggest you stay away from them and the entire service department!

Thank you CT you went above and beyond my expectations. We were in a hurry and you were quick and did the paperwork in a timely manner. No haggle, no hassle and great customer service by you and your team! Thank you very much... I'll be back for the next purchase. I received the greatest deal.

Stephanie & Mannie were great! The time spent & the process, was enough to make you want to change your mind!

UPDATE: I had my issue taken care of after a brief argument/ discussion. At the end of the day everyone needs to be informed of issues so that they can be corrected and I’m all about my honest opinion so others can know how to proceed. Having great customer service will keep people coming back and that’s all this location needs to work on is their approach. Thanks This negative review is for the service department. I made an appointment online for an oil change 4-19-19 for my 2013 Ford Focus SE Went in knowing I had a recall but was going to wait on the official letter. Bob comes in to tell me that they will complete the recall as well. That made me happy, but as bob went to lunch, someone else stepped in and told me that I needed brand new front brakes. I ended up getting it and after 4 hours of waiting My car was finished. I paid $311 and some change which include a brake light replacement for $20( I could have done this myself and I did not agree to that only the brakes). So at 5pm on 4-20-19, I go to drop my special needs child off at her dads and a warning message informs me To pull over and shut off my car. The thermostat was in the red and I did not have this problem prior to service on 4-19-19. I looked under hood and found that my coolant was completely empty so as I’m adding the coolant, I can clearly see it leaking out by the engine and it was smoking. At that point I tried to go to firestone and they didn’t care. I ended up calling the dealership to ask for a loaner until Monday. They said no but would try to sell me a car. So I went. Needless to say that becuase of my situation, I ended up with a brand new car which I do love, but they did not care that I paid $311 that Friday and undervalued my trade in. For the record I absolutely love my new car but I do want a refund on faulty work done on the previous car a 2013 Ford Focus by someone in the service center who was careless because that is money that I need to maintain my household . Also for the dealership side, it would be nice to inform customers and give us the option to purchase extras such as the 7 “free” oil changes that I found were not free at all and explain the different options available that will save the consumer money

Bought our new 2019 Ford Fusion Hybrid here; folks are always so professional and friendly. Makes buying so easy - even with all the paperwork involved. Gary Anderson just makes everything go so smoothly! And our sales guy Stefano was the best! Really helped me make my decision quickly and easily! Probably the best dealership in metroplex!!

Naughty nice place I was told difference about the car that I talk to them for a recall and you had a bad experience with a run around just not a place I will return to

Great customer service every step of the way.

Love the car. Love the professionalism from everyone who worked with us to acquire our 2016 Ford Fusion SE. The only thing keeping me from giving a 5-Star rating is after we got the car home and we started playing with the Snyc system, we discovered the module in the center console was damaged. The SD card slot was so badly impaired, the SD card that’s still inside the slot can’t be extracted. This is important because it controls the Navigation. This was not disclosed at the dealer. My dad received a follow up text from the salesperson asking how everything with the car is and he brought it to his attention, but all he said was “sorry, I didn’t know”. Remains to be seen what the cost is to replace the module and SD card but it’s an added expense I didn’t expect to come out of pocket for when the car was advertised as having Navigation.

The staff was absolutely amazing and so helpful trying their hardest to get me into the car I really wanted. I ended up getting it and I loved it! The only down fall was we asked multiple times about the cars battery and were assured it was good. Well the next day I try to turn on my car and the battery is dead! They were very sweet and gave us another battery no charge. Just frustrating experience to get a new car and assured everything is fine and have the battery die. Other than our little hiccup, the staff is super sweet and very helpful!

Salesman Stefano was very helpful in helping me decide which model of Mustang I wanted to get. Took me on test drives for different models. Explained the differences in each model. After I decided on the one I wanted to purchase, showed me how each accessory work. Help on setting up FordPass and show what features was available and how it works. Had a very pleasant experience at the dealership. Salesman Stefano has contacted me after the sales to see if everything was ok, if I had any questions to let him know he would help me out. The final paperwork person and the manager were good people to work with. I am now enjoying my new Mustang. Thank You all for the wonderful experience.

Many selections to choice from. Darel our sales person was great.

Everybody was very nice and very helpful

When I first walked in the door I felt like this is the place I want to buy my car

Their customer service could use some help. Most of the service guys don't even say hello. Plus, there is this huge Hispanic dude that checks the cars in. He did not smile at all. He customer service sucks.

I had picked a model (2016 Fiesta hatchback) out of the list on the Internet. Price, description, mileage, transmission (standard! WOW!) everything seemed to match. I took an appointment for the next day and came to test-drive it. I liked it, I bought it. End of story. Thank you, AutoNation.

Dropping the car off for service is SO easy with their drive-thru drop-off system and the customer service is great!! Very friendly and professional.

Dropping off the car for service in the AutoNatiion drive-thru drop-off line is quick and simple.... Call ahead and make an appointment, and it takes ONE quick minute to drop your car off for service!

the service tech, Susan, was very friendly and took care of everything.

Bob Barret in the service department was great! Scheduling maintenance was a breeze and took them no time at all. Plus Bob offered to wash my car for me. Great service

Very nice and good way to get your car fixed

When you go to the AutoNation Ford on Bryant Irvin road be sure to ask for Chris Purtell. Chris did a great job of explaining the vehicles to me and showing me exactly what I was looking for. He's easy to talk to and really wants to help customers find exactly what they're looking for.

I purchase a preown vehicle from this company and 2 months later the paint on the hood came off and ever since then having so many electrical and engine problems never coming back.......

I scheduled an appointment online and took my Ford Escape in due to engine light coming on. I waited for Diagnostic to be run finding the problem was small. It was fixed and I was back on the road in no time. I would recommend AutoNation Ford in Fort Worth, TX for your service needs. Ask for David B. He was awesome!

Incompetent staff, rude, and arrogant but when it comes to deceiving people they are amazing. Incredibly slow service. Took them two weeks to figure out what was wrong with my car.

Needed oil change on F-250 and was able to schedule an appointment online for within 45 minutes from posting. Received courteous and helpful treatment from service rep who advised me on other service my truck needed. The wait time was not bad considering the amount of work that was done. I have used them a number of times and always been satisfied with their work and service.

Excellent customer service! Kept me updated on progress throughout the day. Matthew went above and beyond to make it an easy process, and was extremely helpful! Will definitely go back next time, and will ask for Matthew!

Sales rep C.T was the best. Helped us find the best car for what we needed and took the time to inform us about each option.

Glad you were able to find and fix my car problem.

Buy and service are the best ever.

the best buying and service

Great people thanks for the car. Will referral everyone I know to them.

Pacer Duddington and the guys at the service department always goes above and beyond to earn and keep our business with AUTONATION. Top notch quality service!

Great buying experience and great service department

My service manager always comes through with his word and commitment to excellence in satisfying the customer. There was a slight problem with an initial service appoint and Steve came through with the solution to the issue. Strongly recommend Stephen as a reputable person and excellent service manage for all your repair or service needs.

Have some integrity. Don't lie to the customer when you're at fault. Worst experience ever, should've just done the work myself

INEXCUSABLY TERRIBLE experience at this location from start to finish. Bought a certified pre owned King Ranch F150 with the platinum level warranty THROUGH AUTONATION. I was lied to about the financing details at the point of sale. Particularly my interest rate. I later found out that the truck was sold to me with faulty tail lights, even though I paid for the additional inspection as a certified pre owned vehicle. Water was able to enter those faulty tail lights and the electrical system on the truck was ruined. I brought the truck in to autonation's service department where they told me my AUTONATION BRAND warranty was voided and I would be required to pay $5600 to get it fixed. I could tell that I was being scammed and I didn't succumb to the overwhelming pressure put on me by upper level autonation management (Director of Service and General Manager) to pay the repair costs. It turns out that they never even attempted to get my truck fixed under warranty. After several days horrific lies and mistreatment, autonation ACTUALLY submitted my truck to warranty for the first time, it was covered and fixed immediately. This proved to me that Autonation management attempted to SCAM me out of $5600, then submit my truck to the warranty department, so that they would get paid twice to fix it. I was lied to at the point of sale, sold a faulty vehicle which was certified by autonation, and then attempted to be scammed out of $5600 by the service department. I would strongly advise you not to do business with these people. I have never had such a terrible buyer experience in my life.

I made an appointment the day before and got right in on time. They were very friendly, knowledgeable and got the job finished very quickly. Nice work!

The credibility of this establishment has been permanently tarnished for me. I have watched the shady tactics used by multiple people in this company to try to con a good friend of mine out of a big some of money. Buyer beware: Do not buy the warranty that they offer you on your vehicle. My friend purchased the best warranty they offered on a vehicle. There were issues that needed to be corrected and they told him the warranty department wouldn't cover it. They were going to charge him almost $6000 dollars to replace taillights. As it turns out, after my friend spoke to the warranty department he found that a claim had never been submitted. Eventually AutoNation agreed to "pull some favors" with the warranty department and get the work paid for. It only took a short phone call back to the warranty department to find that only then had they submitted the claim and it would have never been rejected to begin with. I will definitely be taking my business elsewhere.

Lord. I’m beyond satisfied. Thank you Autonation Ford for the great experience I had with y’all while purchasing MY FIRST CAR ❤️ YES I TOTALLY RECOMMEND AUTONATION. CHRIS SMITH WAS MY HELPFUL SALESMAN. AND OF COURSE GAVE ME THE BEST SERVICE. THANK YOU.

The service was quick. representative nice. Car wash was not good. Was told it would take 30 minutes because they were hand washed. My windshield was so dirty when I pulled out of the service bay I could barely see the stop lights on Bryant Irving.

Showroom and selection at this dealership is outstanding. The salesman and manager were very nice and easy to work with. The finance manager was overly aggressive in pressuring us to buy the extended warranty. Dealing with this man ruined an otherwise very pleasant buying experience.

Matthew who assisted me was very helpful and helped me out tremendously when I was in need of it.

Pacer our service tech took care of the problem with our vehicle quickly & correctly.

Pacer was awesome! He took care of me in a timely manner

Just purchased my second car here. I feel the sales staff, finance personnel and service staff are top notch, friendly and there to assist anyway they can. I live in Missouri and bought two cars in Texas.

Brought F150 in for recall. Service agent was knowledgeable of recall and scheduled same day. Repairs were made as promised and in less than time expected.

Took my '13 F-150 in for oil & filter change, rear brake service and for a recent recall notice. Stephan did great work and got my truck ready on time as promised. I'll continue to use Bryant Irvin Autonation Ford's service for a long time ! - DB

Finished the service in an appropriate amount of time then spent an hour waiting for them to pull the car around for pickup. A weak half hearted apology offered up. They can take the time to up sell you on extra services but once they have your money they don't care.

Great service, and fast.

Bought a 2016 Lariat with 49K miles. Took it home, had a glitch in navigation that was sent home with. But, upon returning they fixed it free of charge. It could have been 1,000 charge but they covered it (if you dont count the extended warranty on top of price, just know that going in.) It is a beautiful car, Christopher Purtell is a great salesman and worked hard. I am happy and will drive on! Will definitely return to buy another.

3rd time coming in for moon roof issues on my 2016 f150 lariat. Finally replaced the whole thing seems to be working for now. Hair paint peeling, covered under factory warranty. Had the bumper on the tail “little rubber piece fall off”. All repair total time in the shop approximately 10days. Was given a loaner vehicle around day 7 as none were available. Had to call and check if any were available. Better service then the ford dealer in Weatherford “South West Ford”

As usual, it was handled professionally. I have been especially impressed with Susan and Christopher.

Mike Parker took great care of my service.

I think fords are junk , I brought it in there twice and they lied to me the first time and second time they told me they can?t fixed it

Recently I came here to trade in my small car for a SUV. Honestly the sales man who we got was very respectful and easy going. He definitely heard what we wanted and made a better recommendation to get more bang for our buck. Now when it came down to the financing of the actual trade in I can say that was of course a bit of a back and forth just agreeing with the numbers on both ends. In the end we had to come back to resign all the financing documents because the interest actually went down thanks to Josh in financing. He definetly came through with adding some extra touches he is your go to guy! He made sure we understood the process and were not over paying by any means. He also gave us some complimentary add ons! Thank you.

Bought a new Edge, the people there are so friendly and it was an awesome car buying experience.

I have never received anything but Great Service with either Sales or Service

Avoid the dealership like the plague. Made an appointment for an oil change and tire rotation and scheduled it to wait on my vehicle to get done. It took two hours! The service guy noticed my vehicle was dirty from the recent rain and said he'd have it washed. Didn't happen. I noticed a week later I was missing one of the lug nuts and the tire key. Won't be going back.

Great team, very friendly and willing to go the extra mile.

Dave was great help and help me save some money.

The purchase of my used truck was a very positive experience. The salesman was professional and very helpful The price was very good and the vehicle was in very good shape. A very positive experience.

Quick service with minimum cost.

Good service!

Went to autonation on Bryant Irvin after finding the exact car i was looking to buy for my daughter 2019 Fiesta ST. Will Guzman the sales rep was great i have no issue with him, i understand once he gets a deal the manager and GM takes over. I'm paying cash for the car and wanting to add her name to the title, the paperwork needed to be sent to her in another state for her to sign. The GM wanted me to pay for the paperwork to be sent in the excess of $200 which would be added on to the car. I've never had to pay a ridiculous fee to send paperwork in past when buying a car. So the GM called off the deal and walked away. Im guessing he thinks he's the only Ford dealership in the area, so i took my business to another. This other dealership took the time to find the car i wanted had it shipped to their dealership i went in checked it out, this car had an additional option winter package added that wasnt on the other car and the vehicle and was cheaper the exact same car and they sent the paperwork overnight to my daughter to be signed at no cost to me. I emailed the GM thanking him for finding me a better deal on a new car. He walked away from a guarantee sale over a $200 ploy to milk extra money.

The technician and service advisor were friendly and were I was very comfortable and felt at home whit the excellent service I received and will continue using the dealership to keep my truck running Thanks so much!!

Had a very good experience buying an F150 Lariat. Popped in around 4 PM just to look around and drove off in the new truck around 9. Thank you Huraldo Silva...Great service!

We had a great experience from start to finish. I love my car!

Larry’s team took care of me!! Trust me if you want the best deal and best experience in the DFW area, go see these guys!!

Very easy and seamless, called for an appointment that morning in and out within 1 hour ...I think the price a little high for the services rendered

Thanks

The truck is leaking coolant after the repair. They failed to put all the parts back on the engine after the repairs.

I must say that the experience we had was indeed the worst car shopping experience. We purchased our Escape through your dealership and our Mustang at AutoNation Ford South FW. When my husband called me on Thursday (2/14) to tell me about a call he received from regarding trading our car, our first thought was the negative equity we currently have on the vehicle. However after reviewing the inventory online we found the below vehicle with a perfect incentive package and a beautiful, classy interior design that we both liked. Immediately, we thought back to the wonderful experiences with both dealerships (noted above) and decided we would pursue. With that said, we totally understand that it all comes down to numbers, so my husband filled out the application online. Further, advised that we did not want to rush over to the dealership until (finance) certain we could make a deal. Again, we are aware of needing the numbers on our side, which includes a good appraisal. I work not even 2 miles from the dealership and would have brought the car over for an appraisal, which was appraised at $5300. Salesman advised my husband to come to the dealership, which he did and we stayed for 3 hours (until close). As salesman and I sat outside to discuss my desires I showed her the website with the incentive package and advised that this is the car I’m wanting. Jerry asked that we test drive a similar vehicle before he starts working on securing financing, so we did as asked. Upon arriving back we confirmed with Jerry that we want to continue with the process of buying the car below. A little over 30 minutes passed and we received word that they are still working the deal but felt "over 50/50" chance of securing our financing. It started to get late and was approached again by Jerry and salesman saying that the loan needs “massaging”. Adding that the finance director wasn’t in on that Thursday and would be back the following day. Jerry suggested that we take the test driven car home with us so that outside dealers could come view our Escape and possibly get a better offer than the appraised, so we agreed to the offer. Saleman and I drove the tester over to the gas pump on your lot. Salesman told me she heard them talking to the bank and that we have been approved but Jerry is wanting the finance director to use his influence for a better deal. At this point my husband and I haven’t been given any details of the current offer made by a lender. The following day 12pm passes, so my husband started to inquire since it wasn’t making much sense to us that we already had financing and it was a matter of “massaging”. At approximately 12:15p my husband reaches out to Jerry and was advised that the incentives were not correct by a couple of thousand and that they would get an answer within the hour. My husband sent the photo below to him (12:45pm) outlining the incentive (Ford Customer Cash -$5000 and AutoNation Savings $4,427; with available saving car totaled $22523.00). Again, my husband reached back out at 1:30p and got Jerry’s voicemail. At which the same time my husband sent a text to salesman and within minutes she replies that we need 4K-5K down with NO EXPLANATION….totally different than what we were hearing the night before. It did not make any sense to us whatsoever. So my husband confirmed if our Escape was available for me to pick up, as well as return the loaner Taurus I drove home the night before. Once arriving back to the lot Jerry was trying to locate my key, which he did and walked me to where my car was located. At that time I told Jerry that I was confused and was advised that the incentive package changed overnight and now it’s Truck month and the offer is no longer available, however he can get me in a truck if I was interested. Jerry also explained that the internet is a hindrance. I’m assuming customer shopping and/or investigating incentive package that fit the customer’s needs is frowned upon.

Came in for an oil change. Service was done quickly. Comfortable waiting area. Service rep was Joshua Hromek. Joshua has helped me before. Excellent service Joshua! Thanks.

I asked for specific parameters for a truck, and there online chat representative only got the half of the details in the vehicles they found. Then I talked over the phone to another representative from the dealership in person who sent an email "meeting my requirements", but none of the vehicles did. Not sure the sales representatives understand trucks.

Stephanie and Kelvin were AWESOME!!! They were both extremely helpful and didn't pressure me at all. Just purchased a 2019 Ford Escape and I love it!! Thank you for being so wonderful to work with!!

Set appointment 3 days in advance to test drive. An hour drive later the vehicle was at another location. I won't be doing business with the same salesman but might, (ONLY A MIGHT) give dealership 1 more chance to EARN my business.

Always very helpful good service

A very pleasant car-buying experience. Knowledgeable and friendly sales and finance staff, no high-pressure sales tactics, and the entire transaction was completed in very little time. I would highly recommend this dealership.

Just purchased an F-150 Ford truck from Autonation Ford in Fort Worth. Probably the best and easiest auto purchase I've experienced in over 50 years of buying cars. Highly knowledgeable and friendly sales and finance staff, and, once I made my decision, the paperwork and delivery process was incredibly smooth and fast. I'd give this dealership my highest rating.

I called to make a appointment for a oil change. Told me to come in now if I like. Great.

Service department team was friendly and courteous. Scheduled maintenance was performed much sooner than expected while I waited.

Performed service in a reasonable time while I waited. Very courteous service advisor.

I always prefer to have my vehicle serviced at the AutoNation dealership off of Bryant Irvin Road, because they have ALWAYS been welcoming regardless if they have been busy or not, and although I live closer to the dealership off Campus Drive, where I have felt turned away numerous times, and customer service poor, I MUCH RATHER drive further to have my vehicle serviced. Unfortunately, I can't remember the gentleman's name, that approached me at my vehicle to offer service, but he kept me informed about what was going on, and what other services my vehicle needs, without being so "pushy" in me actually getting things done right then. He was friendly and did NOT make me feel uncomfortable in pulling up to get a simple oil change. A free car wash was also offered. The wait time could be lengthy, depending on what time you get there, and if there are multiple people ahead of you, but it's understandable.

I always prefer to have my vehicle serviced at the AutoNation dealership off of Bryant Irvin Road, because they have ALWAYS been welcoming regardless if they have been busy or not, and although I live closer to the dealership off Campus Drive, where I have felt turned away numerous times, and customer service poor, I MUCH RATHER drive further to have my vehicle serviced. Unfortunately, I can't remember the gentleman's name, that approached me at my vehicle to offer service, but he kept me informed about what was going on, and what other services my vehicle needs, without being so "pushy" in me actually getting things done right then. He was friendly and did NOT make me feel uncomfortable in pulling up to get a simple oil change. A free car wash was also offered. The wait time could be lengthy, depending on what time you get there, and if there are multiple people ahead of you, but it's understandable.

Stephen and other staff very courteous, always get me out on time and they made time to wash the Mustang. Thanks guys! Don P.

Great people, great dealership!! Go see CT (Chris Thomas) these guys worked to get me what I wanted and a price I was ok with!! Couldn’t be happier with the truck!!

I previously had come in to get details - what exactly would be done on the day I came in, did I have to have an appointment, etc. Stephen Hunter gave me the information and his card. About 2 weeks later I sent an email asking for an appointment. He answered promptly. When I went in, he greeted me and escorted me to the waiting area. He also commented that my Escape needed washing and asked if I could stay the extra 30 min. in order for it to be washed. I did. When the car was ready, he came in and showed me to the window to sign the paperwork. The lady who had the paperwork was very friendly and personable. All in all, this was the best experience I have ever had for an oil change and service. Thank you, J. K.

Josh was so genuinely friendly and courteous. He answered my questions and had my vehicle back to me ahead of expected schedule. Josh is a real asset!

They have a ford customer for life!! Manny was very attentive and then josh was awesome with walking us through the finance papers I highly recommend everyone to this dealership!

I typically have a very good experience during every visit and this time was no exception! Top notch Sr. Staff and salesman all willing to make sure the deal works for you, the customer! Thanks Kelvin, Jerry, Jose, Matt, Gary, and Josh.

Had a little problem covered under warranty. Fixed quickly with great communication.

It's about what you expect from a Ford dealership. Not too busy and friendly staff

Courteous service representatives. Notified me of recalls on my vehicle and repaired in a timely manner.

Everyone was professional and courteous and they completed my oil change anti rotation in no time at all thanks for an outstanding job

I brought my 2014 Fusion in for an oil and filter change, state inspection, and multipoint inspection. Everything was done well and did not take as long as I expected.

My service manager, David, did an excellent job of taking care of my car and answering my questions. The repairs were done before anticipated, which was a pleasant surprise.

Great service department.

Yesterday, Ford AutoNation, Bryant Irving Road provided a service and oil change on my 2013 Ford Transit Connect. They also sold me a pair of tires, at a good price!

If you’re getting your vehicle serviced ask for Pacer. He’ll do his best to get you taken care of in a timely manner.

I am VERY disappointed in this company. We bought a certified preowned truck from them and have had so many issues within the first two months. We’ve had electrical issues, engine issues, light issues and a rattle that they said they fixed but their service paperwork we received back says otherwise. We brought the truck in and they literally had to replace the engine! They can’t agree on whether the engine has 0 miles or around 30,000. We’ve lodged a complaint and wanted to trade this mess back in but they obviously don’t want their lemon truck back. WORST company to deal with. Do not recommend you spend any of your money here and definitely do not trust what they say to you. We gave them the opportunity to fix this with us and they tried to take the truck back leaving us upside down on it. This is a bad business.

service was great. advised of all systems on car. tech. was great.

Excellent customer service with respect, professionalism, and dignity in a timely manner. They also gave my car a free car wash, it looked like a new car. This is why I believe that AutoNation is the best dealership.

Great service and friendly staff. They got my truck back to me in a timely manner. Will continue to use this dealership for any of my service needs.

Good service at AutoNation Ford!

I want to thank Chris Thomas for helping me get into my new fiesta and making the process easy and smooth. I was in a bad car wreck a few weeks so where my car was totaled. I was extremely stressed just at the thought of having the hassle of getting a new car. Thanks to Chris my stress was minimized and there was no hassle. I had such a wonderful experience that I will be back for my future vehicles

AutoNation Ford on Bryant Irvin is my go to for all my service needs for my 2014 F150. Good quality service and customer experience.

James M. Was the best. I’ve been to many dealerships but this one has the best service. Exceptional !

We've been loyal customers since they first opened. Quality work & honest service is always provided.

Had recall service done on my truck. They quickly made an appointment for me and provided timely shuttle to and from work. Bob and Gary were great to work with, and even washed my truck!

Anybody can just do their job coz it’s a job but Mr. Jose Marquez and Mr. Anderson was really hospitable, accomodating and warm to us the clients despite their freezing work schedule which I really appreciate. 😊 👍🏼👍🏼 😊

Always helpful and good service, & polite.

Bob in the service department is absolutely one of the best service reps I've ever dealt with at a dealership. keeps you updated the whole process and doesn't try and push any unnecessary service one you so you can focus on keeping your car running at a reasonable price

From calling in to setup my service, to working with my service representative, my experience was very well done. Everyone I had dealings with were friendly and professional.

I have been going to this dealer for years and I have finally found an advisor that is perfect! Susan Lee always listens and does everything to meet my expectations. I actually looked forward to having my car serviced just to see Susan. She is a great asset to the company!

EXCEPTIONAL SERVICE! VERY FRIENDLY STAFF. WAITING AREA VERY NICE AND CLEAN. JOSH IS AWESOME!!!

I am very grateful for the attention of Manny Núñez, and for all those who gave me the attention, I am very happy with the Ford Focus, very nice car, I hope that in the future I will continue shopping with you, thank you very much

Poor customer service. My car was there for 6 weeks for a re-call repair. The problem was getting it back with no exterior wash and grease stains on the interior fabric. I however gave them the rental back in pristine condition.

I bought a used ford Escape and was very satisfied with the entire service I received at this dealership.Salesman Jose M,Jerry H,Ray A,and Gary A were great to deal with.

Great service center, thumbs up!

This dealership is terrible. And the finance man Gary is a real A$$. They tell you anything to satisfy you and do the complete opposite. This was my first Ford, but I will never buy another one. And avoid this dealership at all cost. Would give a zero if I could. Managers do not respond to the issues properly either. I am now going straight to Ford regarding this ordeal. Would give a ZERO if possible. BTW I direct this mainly to the FORD Office Staff.

Excellent service!! I will be back for all my service needs!!

Do Not Buy a Ford Fusion! Throttle Body Sensors are going out on so may vehicles and Ford wont recall them. Car literally cuts off while driving...First time buying a Ford was disappointed the second time and disappointed again. As soon as this car is fixed I'm selling it.

Great experience and the staff was professional.

WAY better service than McDavid hands down! Will never go there again. Autonation not only fixed my rear seat issue, they did a multi point check and told me everything was good. The check was not requested, but I was grateful they did it. The last time I went to McDavid (recently) they told me 3 things that I needed to have done that were kind of pricey. Plus they didn’t fix my original issue. The guy at Autonation reassured me that I didn’t need those things yet. So I no longer trust McDavid. Plus Autonation washed my car. Something McDavid never does.

I recently moved to Texas and have a fleet vehicle that needed some work on the bumper and a few other little things. They recommended this location, so I took their advice. I'm glad I did, Steve answered the phone when I first called down to set up an appointment. He knew exactly the small part I was talking about, got it custom ordered in my car's unique color and was very professional. When I pulled up for my appointment, he recognized my vehicle from our discussions, came out and got me set up. I was in and out within an hour, which is awesome for a dealership. Steve's the best, that'll be who I make the call to next time my car needs work.

AutoNation Ford off of Bryant Irvin is totally Awesome 👏💯💯💯🎉 Whenever my vehicle needs to service etc. I can always count on “GREAT PEOPLE like my Service Advisor Susan Lee😊👍😊👍😊 Everytime I come to this location I can always count Susan; in making sure that my vehicle is in excellent condition when I leave...Her extra effort in making things happen for me is 💯 Extraordinary 💯 But Susan service skills would not be possible if weren’t for Managers like Larry Stence and Assistant Manager Pacer Duddington.....AutoNation Ford (Bryant Irwin) Thank you so very for Demonstrating Excellent Customer Skills each and every time I come!!!! Best Dealership in Ford DFW

I spent $3000 on a steering rack, after I picked it up the front end shakesAnd they told me they could not double check their work without an appointment.This kind of service is unacceptable.My conclusion is they pretty much suck.

My wife and I took our 2017 Ford Edge for service. Two minutes after we pulled over, the assistant manager approached us and inquired of our needs. Our car was left with her for service. We were directed to go to the spacious waiting room. Later, the assistant manager came and escorted us to the customer service for payment while explaining to us the abc of great health for our suv.

Great place to do business these folks know how to do business quickly and efficiently with great service.

They have cars and things

Friendly and my credit sucks but they worked hard to get me approved and I love my new car!!

I had two recall issues and a transmission shifting issue to resolve on my 2015 F150. When I dropped off my truck, Susan got me in and out with a rental in less than 30 minutes. All the issues were taken care of by mid-afternoon. I was able to pick up my truck and get on my way in less than 15 minutes. Efficient and great customer experience all the way around. To provide a frame of reference for this review, another Ford dealership told me they would have to keep my truck for three days just to give me an estimate of the time it would take to resolve these issues. Thank you AutoNation Ford for your professionalism and efficiency.

Very pleasant overall customer service. All agents were exceptionally informative and courteous.

I realize this review is very long but it contains several updates and the ordeal that we had to go through with these bad engines in two vehicles we purchased from AutoNation. Two vehicles (a Jeep and a Ford)within 2 months and 2 bad engines. VERY VERY POOR RECORD. Please read later in this review that they knew there was a major problem with unexplained coolant loss with the Ford that we purchased. Yet they sold it anyway. Probably sold it again with a blown motor. July 12 2018. Lonestar Jeep dealership in Cleburne Texas did the final repairs. when they removed the head they found scratches in the cylinder walls causing oil leakage into the combustion chamber. The Jeep only had 114000 miles on it. Because we bought the 2-year extended warranty the engine was replaced. Very happy with Lonestar Jeep dealership in Cleburne. Update July 1st 2018. Our 2006 Jeep Laredo engine has to be replaced with only 118k miles on it. Thank God we bought the 2 year warranty for 2 years. I would never buy another vehicle from AutoNation. Two cars in two months, both with screwed up motors. What are the odds.? Jan 2018. Once again I am doing another update. Back in April 2017 we purchased a Jeep Laredo Grand Cherokee. From a previous experience with them I felt it was important to go ahead and buy a two year warranty. Within 7 months the car started using a lot of oil. We are now taking our Jeep down to the Cleburne Jeep dealership and they are wonderful down there. However I am now very skeptical about any vehicle that is purchased from AutoNation. We are two for two with engine problems. Looking on this car's history it comes from Puerto Rico, earlier than the last hurricane. We bought the vehicle with 104k miles on it. It has 116,000 miles on it and now we are wondering whether we are going to have to pay for a new motor. We are in the consumption testing period of this ordeal. Hopefully we will know something in the next 2 weeks. But I am compelled to tell my story that we bought two vehicles from AutoNation. The Ford that we bought in February of 2017 blew a motor within 30 days. Then we replaced it in April 2017 with another vehicle from AutoNation and now this car is having oil consumption problems. What are the chances that someone buys a two cars from this company within 2 months and both cars end up with Motor problems? The following are previous updates when we purchased the cars. Old reviews: Update March 29th 2017. They have agreed to buy back the Ford and replace it with another vehicle. We are having to come up with alot more money so that we can get a vehicle with less miles. Which is fair. We are on our way now to look at a jeep that we found on the AutoNation website. Fingers crossed will update on outcome within the next two days. MARCH 15TH. Major mechanical failure UPDATE March 15th 2017. Bought vehicle Feb 14 and only 3 weeks after we bought the car the headliner started coming down and the radio was not working. We brought it in to the service department they took some pictures and never got back with us. The next week the oil change light came on and we promptly got the oil changed. The next day the car started getting hot while driving to AutoNation service dept. The service department showed us where there was no coolant in the reservoir, yet there was no leakage. My husband read on the vehicle's maintenance records on the the service departments computer screen that it had been having previous problems with overheating and coolant loss prior to us purchasing it. We left the car there on March 15th and just got a phone call that it has a blown head gasket. When we bought this vehicle it was advertised on Carfax as"in excellent mechanical condition" Today is the 20th of March. I will keep you posted. We LOVED the 2006 Ford Explorer we bought. We found the vehicle on Carfax. Was listed as in excellent mechanical condition. But the motor blew in 30 days.

We had excellent service from this dealership after another dealer told us they couldn’t even look at the problem until Thanksgiving. Our service Manager, Mike Parker, was helpful and polite. Our problem was diagnosed and corrected at no cost to us, as the vehicle is still under warranty. We will come again.

Very personable. Not pushy on any levels. This makes car# 4 I bought from this location and there is a reason i keep coming back. We all can prettty much buy a car staright from the internet and have it delivered to our front door. But to be able to walk into a dealer and be greated along with being treated with respect through the process that took in and out less than 3 hours is why i keep Autonation as my dealer of choice. Thanks to all at Autonation for remembering that there is still humanbeings that like to get out from behind the copmuter to do things the old fashon way. once at the delaer treated like human beings with Respect and personable.

Sales person Jordan Brown watched us walk in and when we asked him a question thr journey began. He was very kind and not pressuring us into a deal. We bought a Ford truck and he knew all the info on it. Josh and Jerry helped us with great expertise in the financing area and we are happy with the new purchase. Thanks to all

I took my vehicle in for oil change and requested service team that as they performed there point inspection, to look at back wheel as I suspected ball bearing issues. When I went to pick up my car, not only was I NOT told they would charge me for simply ‘looking at my back tire (50$!!! Which is ludicrous as they were under there anyway doing point inspection!) but also quoted close to 1k for brakes and to add insult to injury they didn’t even perform complimentary car wash. Over 100$ for oil change! I refuse to take my car back in for Service to be robbed!

Great costumer service.

Mr. Willie Ramirez was great in getting my Ford Focus auto. It was a great experience to be associated with Ford & Automation. They all did a wonderful job, an honored my Veteran status by giving me an Extra $750.00 dollar on my auto. Job well done gentlemen, and truly appreciate all you did for me. Highly recommend all Veterans to use this dealership, I've bought 2 vehicles from this dealership in 1 year time. Regard, Otton E. Cruz Jr

Makes deals with you, then changes their mind. Game players that don't call you back. Stay away!

Have been using this dealership for years for my servicing. Took my F150 KR in for its 20,000 mile servicing and a recall servicing. Only complaint is they usually wash my truck and didn't this time.

Drove in from Little Rock Arkansas to purchase my 2018 Mustang GT. It was well worth the drive! This dealership got me in the right car for the right price and addressed any concerns promptly and professionally! I would love to do business again in the future! The selection is amazing and the staff is amazing! Great things are happening here! 6 out of 5 stars!

great place to buy a car. they worked with me and helped me find the right car for me. the service I received was excellent.

Great buying experience. Staff answered all questions promptly and were always available.

This rating is for the people that changes the oil. Took my truck in there to get oil changed like I have done times before. Yes my truck is a chevy that I bought at a autonation and bought oil changes. I get back home and my low oil alarm comes in. Come to find out they only put 4 quarts in my truck which takes 8. Check your oil when you leave this place. Service manager was nice and got me to the ford dealership in mineral wells and got some oil added. But be aware.

I am very dissatisfied my husband took his truck to this place at 8 am mind you an appointment was made by this company. Pacer my service person said my husband's truck was on a diagnostic test from 8 am to 3pm. Really man did I have stupid on my forehead. I asked why no one had called about his vehicle he said the testing could take 2 days to complete. I am not sure but I have never known that to happen. When you make an appointment it should be honored. Then he said the person that took my husband's truck this morning should have told him it would be up to two days to get it back. Wow!!!! Then we paid for a service package the gold one to be exact and you finally call us at 6pm to tell us we need a flush that's not covered for 160.00 really man. We have had this truck since August and we need a flush from a thermostat. Shouldn't that come with it? Check engine light, window getting stuck and a tire sound. Wow. I am so done nor did he say do you need a car for your trouble. Very unprofessional. Not to mention the service we received coming in the door. No one knew who was helping us or where my car was from 8-3. Oh wait Pocco said it was on a diagnostic test since 8 am those things take time. Customer service is everything. Sorry Pacer D.

Neat,nice,clean.Good Service.

Wait was a little long. But they are honest and do a good job.

LIARS, LIARS, LIARS F RATING WITH THE BETTER BUSINESS BUREAU...... Biggest set of crooks on the planet earth. Will have you sign a contractual agreement and wait 2 weeks to do ILLEGAL REPO. Will even change the dealers tag info related to vehicle VIN to get away with ILLEGAL PRACTICES. Do not do business with this company trust you me you will be screwed over royally. James Maxie and Mike in finance the biggest bunch of scam artist. Kevin or Kelvin whatever his name is crooked right along with the other 2. You know it's shady when you repo something and do not notify the FORT WORTH POLICE DEPARTMENT. SHAM SHAM SHAM.... now run me my down payment so I can go do business with a reputable company.

Everyone on staff from sales to service have been great. They know I’m a repeat customer and treat me like a VIP.

I had received a recall notice for my vehicle. I called one day, brought the vehicle in the next and was out the door in approximately 1 Hr. Very good!

Mr.Willie Ramirez is a great sales-person to work with. Got me all approved with out any hazzles. This is the 2nd car we buy from (Willie) AutoNation/Ford. Otton E. Cruz Jr.

Everyone from the salesman (Manny), management (Jerry Holland), and financing were amazing. They do everything in their powers to make a deal that benefited me, not them but me as a customer. Will always go through this outstanding dealership to purchase my vehicles!

Our small Ford S car, bought used, ended up needing service. Yesterday, Oct. 10th, 2018, we decided it was better to take it to a Ford dealership instead of anywhere else because we believed they would help us giving us accurate information. I took the car to Auto Nation Ford, Bryant Irvin Road, Fort Worth; first time customer there. Received great, courteous, and professional service from Assistant Service Manager, the driver from Pick/Up drop off Service, and the technician who checked and worked on the car; however, a total different experience happened at the register. The cashier showed HUGE disrespect and lack of Professionalism when arguing to the Assistant Service Manager regarding the charges, which I didn't understand why because what my husband and I have experienced at other dealerships is that when a Service Advisor/Manager Representative calls you to let you know the problem with the car, the cost, and asking if you're wanting to proceed with the repair; then, at the register, the customer knows what to expect and just pays. This cahsier argued with the Assistant Service Managet in loud voice in front of me, the customer, whose happened to be my first time there, and in front of everyone else in the lobby. It was very disappointing to experience that scenario. It showed on her part a lack of Team Work. A suggestion: If this cashier had any disagreement or any personal issues to discuss with the Assistant Service Manager, this should've been discussed with him and with the Dealership Manager under closed doors, not in front of a customer or any others. Unfortunately, this experience was disappointing and has led my husband and I to be our first and last time at this dealeship. Because of the behavior of this cashier, I couldn't give a five stars; otherwise, all others well deserve the full five stars rating. Thank you.

Pacer Duddington got me right in without an appointment AND it took the amount of time he estimated. Got my oil changed, he washed my truck for me, put on my license plate, and fixed a recall I had no idea about! Great service will definitely be back to see him!

Great experience! Quick oil change. Ask for Pacer (Asst. Service Manager) and Chase (Service Tech) to take care of you!

First time there wasn't expecting to get nothing but thank god I walk out with a 2018 Ford foucus all the workers are very friendly and will work with you on everything I most defentily refer this business to others thanks again guys for all the work you did for me

Fast and friendly.

Great place to go to I wasn't expecting to go home with nothing but the guys work with me and didnt turn me down very helpful and friendly thanks for the service if you in the ft. worth area go check them out asap

Craig took great care of me and Gary cheerfully shuttled me back and forth to work!

We were there just looking for a new car. We were approach by a nice salesman (Alfonso) He went all his way to please us ! We bought the car that we wanted.

Susan is an exceptional assistant service manager.

I knew I wanted a new pickup but didn't quite know what all I wanted in it. Jerry Holland and Janet Jackson looked until they found it. I was very picky in my selection, changed my mind several times. but they had the patience and found what I wanted. I would highly recommend AutoNation to anyone and to go to Janet Jackson at the dealership off Bryant Irving in Ft, Worth.

I'm posting how bod our deal was with one auto nation. They must all be bad!!

What are the odds? Being Ford people, we always take our vehicles to the AutoNation Ford on Bryant Irvin Rd. I've been there twice with supposedly nails in my tires and the tires could not be fixed.... Friend of mine also had a nail in his tire and it couldn't be fixed... Now my daughter took her Mustang there with a nail in the tire and it couldn't be fixed..... Anyone see a pattern here?? Not like either of us lives in or near a construction zone.. My daughter's Mustang GT is a 2017 with 13000 miles on the tires. She was told she has to replace both rear tires, because her car barely passed inspection because of her tires. This vehicle wasn't driven for several months due to winter conditions in Ohio. My daughter is 35 and a mother of 3. Not like she hot rods it. She was told these performance tires just don't last that long.... If Ford uses tires on their vehicles that last less than 15000 miles, Ford has a BIG problem!

Terrible business, will do anything for a sale including fraud. Stay away! Go anywhere else and you won’t be lied to and their turnover is huge so whoever you signed papers with “no longer work there”. Awful business and they just lost a customer.

I have come here for vehicles for myself, some of my friends, my family, and my fiance, and I will continue to do so. The staff are honest and not pushy, they don't give off that "sell something no matter what" vibe that most dealership salesmen seem to emanate. When I pay off my awesome, reliable Mazda6, I'll be coming back here for my 2016 Miata!

bryant irvin jose ramos stephen hunter best men ever

I took my vehicle in for recall service work. This was my first and last time working with this company. The service worker I dealt with was overly friendly/familiar with my first interactions and later became rude on the phone with responses like "I called you over an hour ago" when I called a missed call number back. He never once left a voicemail with regards to the status of my vehicle they had almost a week. When I went to get in my vehicle there was a nasty stain on the seat which I immediately complained about and was cleaned by the detailing team. When I got in to leave again, the gas light came on. I was told that part of my recall was to have the vehicle driven about 40 miles to check on the performance of the replaced part, however one would think the dealership would be responsible for refueling the vehicle with gas for the portion they used during testing. The windows were all smudged and dirty,with all of these things added up, I really feel my vehicle was in worse condition than when I brought it in and I am even questioning the quality of service performed on my vehicle.

I was unexpectedly surprised getting my F150 serviced here. I had some knocking noises under the hood and I booked an early morning appointment for the next day. They had my truck's problem diagnosed and repaired by about 3pm the SAME DAY! Washed my truck even! I was under the impression I'd be without a vehicle for a couple days due to diagnosing the problem and getting parts. Super impressed.

It’s been a long time since I’ve had to get a car. I’ve been living in New York for a while and before that I had my car for eleven years so the thought of getting a new car was a little daunting. I had a couple cars I wanted to look at. I did a bit of research beforehand so I had a good idea of what would be a good fit. I worked with William Ramirez and he was fantastic. He got the two cars I was interested in side by side so I could do a detailed walk around and look through. He was a good listener and answered all my questions. We went on a test drive of the car I wanted and then proceeded forward with working out a lease for me. I got a fair price, enjoyed everyone I encountered at the dealership and William has continued to make himself readily available to me for any questions or needs. His follow up and follow through have been incredible. He truly understands customer service and I’m so appreciative of him. If you are in need of a car and want a great, stress free experience I highly recommend this dealership. I’m really happy with my car and their service.

Shopping for a new vehicle is stressful, but friendly people helped make it less stressful.

Went in for a simple oil change and pretty much got what I expected. They took an hour and a half to just change the oil (but it's a dealer, so you have to expect long waits). They also charged me $95 for synthetic on a tiny 2.0l which feels like a scam, but again, it's a dealer. So all in all I got what I figured I would.

As always, I am well taken care of when I visit. My service advisor, Pacer, is the best and knows exactly how to treat a customer to make them feel valued. He is a great asset to AutoNation and I will only ever do my business with him. 100% satisfied!

I moved to Fort Worth 10 yrs ago needed service on my Mazda. I was so impressed by the service received. Thanks to Tim Bell I've purchased two vehicles and continue to have my vehicles serviced at this location. I recommend that you give them a try. Everyone is friendly, very helpful, they go out of their way to satisfy the customer.

I've never expected to have my time wasted at this level of a respectable dealership. I've called four days in advance to set up an appointment with a preowned vehicle. Which I was informed the vehicle was ready to be sold and I was able to see the vehicle I was setting up the appointment for that same day. Needless to say four days later, on the day of the appointment I've left a message saying is the vehicle ready or still at the dealership. Then I was informed the vehicle was at the dealership about four hours prior to the set appointment. As soon as I've arrived the original sells person I had the appointment with went to lunch. I had someone else show me the vehicle for the time being which the vehicle was not ready to be sold because of some prior damage when the vehicle was used as a trade in. Then I was with the hidden truth of the vehicle having hail damage which I was not informed nor the fact the vehicle was still under going a decision to fix the car from another damage claim (NOT the hail damage). So the end result I live in Dallas and drove to this dealership for nothing but a waste of time. In total 3 hours wasted, 2 hours for the trip and 1 hour with the situation of the car and missing sales person.

Experience was great we have bought our last 2 cars from this dealership and will go there again when we need another car.

Although most of the transactions were done over the phone. When we arrived to pick up the car, it was ready to go. We sat down for about 15 minutes worth of signatures and was done. No high pressure of any kind to add on extended to coverage or extra care contracts. We were in and out in 30 minutes. Randy Weldon was very nice and pleasant to deal with. Would recommend AutoNation to anyone. I will definitely look them up first on my next purchase.

Maxie was very helpful and very understanding whenever i told him my situation. He worked with me and got me in to a new car. Thank you.

Service Manager Craig Jefferson was excellent; very professional. Had taken my F-250 in for 45k mile check-up and service and the work was done in a reasonably short period of time. Only issue was when I was paying the bill. Prior to taking my truck in I had purchased a bundled service package online for $315.00. The invoice was for almost $500.00 and did not include any more items than the online offering; charges were just assessed on a per item basis rather than the bundled discount. The young lady I was working with was not aware of any online offering so I used my iPad to log in to my account and showed the selection I had chosen and the price was recalculated. Every one was helpful and courteous, just not fully informed of what the online pricing was posted on the website.

Maxie was very helpful and very understanding whenever i told him my situation. He worked with me and got me in to a new car. Thank you.

Reserved vehicle and once arriving, I'm told it was reserved shortly before even after I received confirmation hours before. Next I'm told other reserved vehicle cannot be sold after reserving days before. Three different answers within a few minutes time. I will look somewhere else

Sales process was a little slower than expected but the finance was great and got us the best payment available, the 2018 fusion is great just have one intermittent issue with the car

You are disrespecting the late Senator John McCain as all flags were ordered to fly at half mast until Sunday and yours is still a full mast.

Sales process was a little slower than expected but the finance was great and got us the best payment available, the 2018 fusion is great just have one intermittent issue with the car

Would not recommend this service department. Brought truck in for reproducible loud noise under truck that was verified and heard by service department member while truck was under warranty and had recently developed. Was told that all Ford trucks do that so you just have to deal with it. Attempted to charge me for "looking" at it while under warranty. No one would buy a vehicle with this always present knocking sound that you instantly here when driving. I feel like I have a truck now that I'm stuck with and no longer enjoy driving and is virtually unsaleable. I've never ridden in another truck that makes this loud constant noise that I was told that all trucks make and nothing can be done about it.

Would not recommend this service department. Brought truck in for reproducible loud noise under truck that was verified and heard by service department member while truck was under warranty and had recently developed. Was told that all Ford trucks do that so you just have to deal with it. Attempted to charge me for "looking" at it while under warranty.

Was not happy with them trying to sell me a battery ti replace my battery that was still under warranty. Every time I have taken my car in for oil change, the service mechanics try to sell me something I don't need and can buy for 1/3 the price at an auto parts store and install myself.

I called about a vehicle on the website. It was priced at $3500. I made an appointment to look at it for the next day. When I made the appointment they wanted to know how I was paying and I told them cash. I go back on the website after making the appointment the same day and they changed the price to $3999!!!! Go somewhere else!

I love my customer service rep, Susan, she is the best!

Working with the professional staff was very pleasant and they made sure I was satisfied with my new vehicle. We were able to come to a good deal that worked for both of us in my opinion. I would buy another vehicle here in the future.

It was nice. Mr. Bell is very professional. Great person.

excellent friendly service technician. No waiting. A technician approached my vehicle as I pulled into the service bay. Vehicle serviced in less than an hour. Friendly cashier.

I always come here to get my car serviced but usually it’s early in the day. I recently visited and I had an appointment at 4pm. They serviced my car pretty quickly and that’s not the issue. The issue is, instead of someone letting me know that the tread on my tires is low and should be replaced. They wait until I drive away to send me an email saying I need to fix this issue immediately. If it’s that urgent someone should have said something that day. The service department doesn’t close until 7pm, but I guess they don’t like to work after 4:30pm.

Randy was the best when showing me all the features on my car. I was new to all the technology, so i needed help. Even when I purchased "my" car Randy helped me sync up my phone! GM was very personable. Made time to introduce him self and chat with me the 2 visits I made to the dealership when deciding on my new car.

This was our first experience at "Autonation". We dropped off the car at 7:00 am and was told it would be ready in 3-4 hours. After 5 hours I called our service manager and was told he left a message but made a mistake when dialing our number. He had two different numbers and our email address. He apologized and said it would be ready in 30-45 minutes. I walked to the dealer within the 30 minute period and a majority of the work had not even been started. After waiting 2.5 hours at the dealer and being the last car serviced I was on my way. When I started my car to leave it was dead. He told me I may need a new battery. I had just put in a new battery and knew that wasn't true. He jumped my car and the battery has worked every since. When checking out they told me part of my work had not been performed and the parts would be in on Monday. I paid for the parts and planned on having them installed on Tuesday. I emailed the service manager Tuesday and still have not received a reply if my parts are ready to installed. My experience was NOT good in their service department.

Great service from start to finish. In and out in less than 3.5 hours!

Excellent.

I went in at lunch to test drive a specific vehicle. The vehicle I wanted was not on this lot, so I drove another similar vehicle. My salesman, Will, had the vehicle I was interested in, back on their lot by the end of the day. I was able to purchase the exact vehicle I wanted in one day. Thanks, Will!

I went in at lunch to test drive a specific vehicle. The vehicle I wanted was not on this lot, so I drove another similar vehicle. My salesman, Will, had the vehicle I was interested in back on their lot by the end of the day. I was able to purchase the exact vehicle I wanted in one day. Thanks, Will!

Had my Yearly Inspection performed. Brought Car in at 5:00 PM and the inspection was completed within 20 mins. Service was great.

My Experience with Kyndal was Excellent !! I will definitely come back and do business with her again . She was professional and answered any questions i had and made the experience of buying a new truck exciting . so i strongly recommend her for your sale professional ..

The service department is terrible. My truck was taken in and the problem was explained to the service writer. A test drive was declined. They ran a diagnostic and thought they fixed the problem which they did not. A test drive was granted after demanding one with the manager and the problem was still there and now another problem was noticed. Very unprofessional, not courteous, over priced, and definitely not educated on how to repair a ford expedition! Crooks!

My wife and I visited AutoNation Ford in Fort Worth recently while shopping for a new vehicle for her. James and Kelvin were great to work with. We were able to negotiate a good deal on a new Explorer that my wife drove away, and I am now working with them on another deal to upgrade my F-150.

I have driven Fords for 39 years and actually have not had to visit for repairs very often because my trucks and cars and sun's from Ford have never really had many issues.I went to this Ford dealer for service because they were the first one that could see me. From the first minute on the phone with my service advisor, Greg, I received the best service I have ever received from any dealer. Greg took care of me for the service part and set me up for a rental which turned out to be a loaner because the work was covered under warranty. It was a brand new 2018 Ford F150 crew cab. From the service advisor to the rental manager to the technicians I passed in the entry way, I experienced nothing but exceptional service and attitude. Thanks for your help Greg.

The service department is great.

Excelente servicio!! Acabo de comprar una camioneta ay con ellos y nos trataron muy bien!!

I recommend that anyone who is serious and ready to buy see Andy Pham. He will try his best to get you where you need to be in order to make a purchase happen. I went in ready to buy with the condition that I needed to be below a certain dollar amount, which I KNOW was almost impossible, and Andy was so good that he got me $8 from my needed payment which allowed me to make the purchase. Keep up the good work Pham.

Josh with the finance dept. made a special effort to get the best deal for me, and for that, I gave it a 5 star review. My truck was left behind to have a bed liner installed. I would like to suggest some kind of online or APP update from the service dept that provide status of repair/installs. Most of us have to coordinate alternate transportation and being notified of progress of repair/installs would be great!

Easy. No haggle price. Test drove the truck, it checked out and bought it. 4 days to return, no questions asked really sealed the deal for me.

Very large spread out dealership. Very friendly. The finance department was easy as well.

The Service advisor was friendly, but she did not review the service performed and service needs with me.

Nice people didn't waste my time.

Steve was very helpful. Service was quick and easy. I think the survey would be better if I were not required to leave a 50 word comment!

If you want your time wasted go here. Very frustrating to call ahead, confirm via the stock number the car is still available, tell the salesman when you’ll arrive for a test drive and show up like you said you would only to find out the car is in service and unavailable for a test drive. No I’m not interested in merely walking around the exterior when I specifically wanted a test drive. Typical used car lying and run around.

Chris Gomez and all of the staff helped make buying my Fusion a great experience! Thank you!

Outstanding service from Sales, Service, and Fincance!! Would reccomend anyone to this dealer looking for a new or preowned car or truck.

Jose was awesome, professional an friendly, the Lady at the loaner car desk was as well. Pleasant experience as always.

If anyone is looking for an AWESOME car sales men ask for Chris Thomas! He will get the best deals he can give and will really work with you! He is very genuine and made everything go smoothly for us. Thank you Chris!

Easiest car buying experience ever! James and the team were wonderful! We will be back!

Finally a dealership that knows cars and listens to your needs!!!!

Good experience and nice people. Free wash with service

Top notch service, efficient and very well organized. I was impressed.

Bought 2016 Mazda CX-5 a few months ago and was going in for my free oil change and take care of a couple of recalls. Told by service that as of june that they were no longer a mazda dealership! So no promise oil changes and can't do recalls because of issues with parts. Thanks for notification! Will not ever be back!

This has been my go-to dealership for over 20 years. Because I travel so much for work, sometimes I'll take my cars to another dealership for service, but have always regretted it. The service here is consistently well above expectations, especially considering what I've received elsewhere. Thanks for all your hard work, guys (and girls!).

Was very happy with my experience. AutoNation looked for and found the vehicle I was looking for, price was just under that shown on the Kelly Blue Book site, and much less than most other vehicles on the market that were similar. They took the time to make sure the truck was in complete working order which included fixing a relay before allowing me to sign the contract to purchase. Very happy with the whole experience. The Protection Plan I believe is better than an extended warranty.

Buying experience was painless. AutoNation even repaired a part that needed repairing before allowing me to sign the contract on the truck. Protection Plan offered will more than cover the costs of any issues that I will come across in the near future.

People are so friendly. Definitely has my business.

Both my salesman Randy and the finance manager Mr. Anderson were extremely helpful and made sure I was satisfied.

James was absolutely amazing! Thank you all so much

Came from Louisiana to visit family in town and stopped in to see a vehicle I've wanted since I began driving. They had an amazing deal on it, the salesman Will, as well as the sales and finance team made this purchase a breeze. I've purchased 3 vehicles prior to this one and it was the easiest purchase yet. Even though it was an out of state purchase they handled this situation with such ease and patience even after my bank took the whole day to get financing together.

Drove from Grand Prairie for a Alien Green Kia Soul for our daughter. Called ahead of time and spoke to Lewis. He met us at the door upon arrival. The whole process was great. First time we ever had a good experience at a dealership. Couple of the managers came by and introduced themselves and made sure we were taken care of. Lewis was very helpful. Financing went easy as well. Joshua explained everything and very upfront with the terms. Will be back when it’s time for the next car.

Awesome service from Tim Bell one more time! Thanks for making sure my truck is taking care

Short notice for an oil change and tire rotation, in and out the very next day. Thanks AutoNation. Asst.Service manager that handles my truck is great!

I just got a 2014 Ford Escape from them. Randall Cook is a great salesman. Worked with me on setting up affordable payment plan. Great staff, great atmosphere, great place to do business. I very highly recommend them.

Pacer Duddington assistant service manager answered all my questions helped me get my new iPhone set back up with my truck he took care of the oil change the tire rotation and checked everything out on my F150. Thank you AutoNation Ford and thank you very much Mr Duddington.

Had a recall and they where quick to resolve the problem

I have not purchased a truck through this autonation but have done a fair bit of truck servicing for my 2016 f-150 fx4. Mike in service is top notch, he even gave me a personal number which he answers anytime of day if you have any question or concern. Larry he service manager has also been a stand up guy and helped me with warranty work and loaners! I only gave 4 stars though for pricing, there service fees are about standard for a ford motor house, but their parts fees are 2 times higher then their competitors. All in all though, fantastic service department, I will continue to do business!

Pacer is an awesome service manager. He keeps you informed on the status of your appointment. Very efficient!

Just called the parts department. Worst experience ever in dealing with Ford. I talked to Glenn and asked a simple question about a Ford part. The part has a stamp 38270, I don't work on cars that's all I had to go by! So with 30 years experience you'd figure he would have serious customer service skills. But he does not... Made me feel like was bothering his daily tasks. Hope the rest of your staff represents you dealership better!

I bought a 2016 Ford F150 from another dealership. It had 2 issues with it and I didn't want to drive it back to Dallas for repairs so I took it Autonation. Tim Bell was my service manager and before I arrived Tim ran the vin number to check for recalls which there wasnt any and fixed both my issues promptly and efficiently. They only had my truck for one day and everything was fixed. They also vacuumed and cleaned my truck free of charge. I would highly recommend Tim for any service that is need on your vehicle.

Jose in the Service Department made quick work of the issue and pointed to a recall on my truck for a minor door fix. They took care of the recall and sent me on my way. Yeah, I will return.

It's a dealership, unless you've lived in the clouds you know it's over priced but usually quality work.

I was just leaving Fort Worth to head back home to Kansas when some of my lights came on. I popped in to auto nation Ford Mazda Fort Worth service department and they saved my life! They quickly figured out what was wrong with my vehicle and fixed it right away allowing me to leave on the same day and get back home!

we will not be coming back to auto nation, They we’re a disaster. and we will NOT be telling anyone to go there again. I HATE AUTONATION

Very helpful and clean nice service.

Janet Jackson was awesome.. ask for her!

Setup an appt online for my 30k mile oil change and checkup. Even requested some new wiper blades in the online appt setup. Got there, and the service rep didn’t have any of that information I requested. Took 2 hours for the oil change and 30 point inspection. Service rep calls and says that the only thing I really need is a new cabin air filter. I said, “sure, add it on there. How long will it take?” “It’ll take 30-40 minutes.” It took an hour and fifteen minutes. Then they wanted to wash it when I just had it washed which would take another 15-30 minutes. Requested to just have it brought up instead. Moral of the story? It took over three and a half hours to get an oil change, the 30 point inspection, and an air filter, and they still neglected that I even requested new windshield wipers in my original online appt setup. Absolutely brutal. Make plans to get a Lyft somewhere else and leave your car there all day if you need anything else done besides just a basic oil change. Need new tires? Shoot. Better leave it there overnight.

Bought a vehicle here and had window tint included as part of the buying "deal." 11 months later, the window tint is peeling horribly and the service department is not acknowledging that the window tinting job was done improperly. Apparently, if you pay for the window tint (around $299-399 if I recall) there is a lifetime warranty, but there is NO warranty on the tint if it was included with the car deal. Window tint should look nothing like this after less than a year and 10,000 miles of use. Pictures were attached to review. I called and spoke with a service advisor who said he would return my call. A week later, there was no response. I tried to call back and could not reach anyone in the service department. I only learned of this caveat on the window tint after speaking with the salesman. Lesson learned - get EVERYTHING in writing from these guys and push for the best deal when buying a car here, then take your vehicle to a REPUTABLE tint shop that offers warranties in writing and stands behind their work. Update 5/7/18 Back window started to peel this winter. I have little faith that the other windows will keep their tint much longer. Additionally the "general manager" response below is a joke. I called to speak with them and had to leave a voicemail. Call was never returned.

We found a Black 2015 used Lexus ES 350, just what we were looking for, at Auto Nation Ft.Worth on their website. It had great mileage and was in good condition. Love being able to shop from the couch! We called on it's availability, Kenneth answering the phone... We jumped in the car & went to take a look. Sales person, Kenneth Foster was friendly and helpful meeting us at the door. He was easy going. He worked with us through all the negotiations, which included a Trade-in of our 2008 ES350 Lexus. A good experience overall!

The salesman, Chris Smith has been very helpful outstanding. All of the personnel that I came in contact with were very courteous and helpful. Overall the experience at Auto Nation was very pleasant.

I'm very happy with my truck it does more than I expected I enjoyed my truck I like it very much

Thank you AutoNation, Fort Worth for excellent service. The work done on my new Ford Edge was excellent and well priced. The service manager tended to every detail. Thanks again.

Great service!

Susan was awesome! She got me right in to have a recall situation taken care of and was very expedient once my vehicle was there. It was a very pleasant experience overall!

The service isn’t that great and they mess things up and don’t want to own up to it and can be rude

My car is working great! Pacer was very kind and respectful, and explained every step of the process to me.

Fantastic staff! Everyone we met was friendly and helpful. The vehicle we called about was reserved for our arrival. We somehow got lost in the shuffle when going to the finance department. The finance guy we dealt with apologized and worked out a great deal for us, even better then was originally offered. I can't say enough about what a great dealership this is. We'll definitely be back again. This is the 5th vehicle we have purchased from AutoNation.

Craig was courteous and explained my options and time line.

As far as I know, the repairs were done right but I am not a mechanic and have always trusted Bankston/AutoNation with my service. Southwest Ford did not stand behind their repeated dismissal of noises I was reporting on my Mustang convertible which left the steering column collapsed in my lap as I was just driving straight down the road at 55 mph. So, I went to Ford and THEY bought my 3 year old Limited Addition Mustang convertible back for $28,000 when Charlie Gilchrist was only willing to pay me $15,000 for a trade-in. That is why I come to Bankston/Autonation. Treat me right and I will be yours forever. Treat me wrong and the world will know about it! I guarantee you that! Pacer is THE BEST and I would not want another Customer Service Rep to deal with me! Treat him right and don't let him go! We have a good line of understanding and communication going!

Great service experience at AutoNation Ford Bryant Irvin Road in Fort Worth, TX.?

Excellent service , I feel like I am at home here. No pressure to sell me more than what I came for.. I would buy another vehicle from them if the need came up. Thanks

On multiple occasions after having the vehicle in for oil change service and multiple point inspection the service department failed to top off fluids. On one recent oil change service the the service tech failed to put the oil filler cap back on engine. Recommend you look else where for quality vehicle service.

Walked in looking for one truck and left with another. Their prices were lower than other dealers we looked at. Our salesman Chris Purtell was nice and not pushy. Went in pre-approved. They offered lower interest with Ford financing so we switched. Only thing I didn’t like was the way their financing guy didn’t explain that everything was additional cost instead of the impression that it’s all added up to one price the way it looks at the top. (I did a rough calculation and the numbers below seemed to add up to the amount listed at the top). Nope they’re all individual additional costs for the coatings and “wrap”.

***Beware*** AutoNation Ford Fort Worth, Just wanted to take a moment and “thank” AutoNation for messing up my collisions repair not once, twice, but 4 times. After which I finally got to talk to the GM Kelly Farley and tried to make a deal with him to trade the Mazda instead of sending it back. He promised he would do everything he could to make it right. I found a truck at AutoNation CJD NRH, looked at it, told them I wanted it. I was told it has some recalls that needed fixed and that they would contact me when it was ready. After that day, They didn’t respond to my calls or texts, and after repeated called they would just tell me it wasn’t ready. I ended up buying a truck somewhere else having to eat an additional $1500 loss in trade value because of the horrible repair job. Buyer beware they don’t do what they say and will not fix anything to make it right. I still haven’t even signed off on the repair work. That’s my rant and PSA..... just think twice before buying from them and don’t even think about using the repair shop!!

The process was extremely fun, open and forward. My salesman was very honest about what was offered and made me a deal I couldn't refuse!!

Steve Hunter did an amazing job helping me yesterday, did a great job in explaining everything to me and even helped with pairing my phone after an Sync update.

The service was great and Kenzie was outstanding in providing update information and everything about the service and repairs. She was the perfect representative for AutoNation.

My experience with AutoNation was awesome my sales person Natalie and my finance rep Gary were great they made the buying experience a treat

Great service, was able to just drop in and get out quick! Other places make you make an appointment! Or wait half a day to work you in!

Service advisor was very helpful and went out of their way to help me get my state inspection.

The service department is top notch. Tim was very helpful and honest. I'm wary of being taken advantage of at car service centers but they took care of my car and didn't charge me an arm and a leg. I hope nothing else goes wrong with my Edge but I will take it back to Auto Nation again if I need service.

I’ve changed where I’m having my vehicles serviced to AutoNation Ford. Service is great and timely! So if you’re unhappy with the quality of service you’ve been receiving I recommend AutoNation Ford! And ask for Assistant Service Manager Pacer Duddington when you get there. He’ll treat you right!

My experience with Auto nation is always positive. I really like the low pressure approach when buying a car and the quick understanding on the best price (which I always find to be true) Great people, great facilities and great customer service. I would recommend that anyone buying a car try them.

We had a super experience at our dealership. It was the 4th car we purchased there and it was seamless. We went in and told them exactly what we wanted and they had the exact car. The price negotiation was quite entertaining and through the help of Kenneth and Clive we were able to work out a deal that made us all happy. The financing arrangements with Gary were even more enjoyable. A great experience. Can't wait to get our next car there. Thanks to everybody!!!

I had a recall on my car, and I called multiple dealerships who wouldn't answer the phone or call me back. The service department at AutoNation Ford was awesome! Not only did I get a live person on the phone, they were super helpful in getting my car in the very next day and serviced in just a couple of hours. I'd highly recommend the service department and will use them again!

Our salesman Stephano Contessa was the best! He helped us and was very patient with us thank you so much !! I would highly recommend him and this dealership! Thanks!

The new car buying process was pretty seamless for us. The manager was very straightforward about pricing and helping us meet our budget price. The experience changed when I had to interact with the service department. They told me that the car had come from another dealership, and that dealership had lost the extra key. I was told to just come in another day, and they would re-program a key for me in 20-30 minutes. I went back and they were very busy. They wanted me to leave my car for a few hours when I was not prepared to do so. I was told to come back another day. Upon getting home from that visit, which is about 25 miles from my house, I noticed a huge chip out of the paint of my car that was not there prior to my visit. It was one that was not done by a rock/the road. Clearly something had scraped it. When I went back to do the re-keying, I mentioned the scrape, and they offered to fix it, since my car was less than a week old. However, I would have to come back another day. I sat waiting for my car for 30-40 minutes before the manager came out and said that they actually didn't have the right key to do the job. They would need to order the car and come in another day. I went back in for the paint chip the next day, and I was told that the paint chip couldn't be fixed with just repainting. It would have to stay overnight! I decided then that I wouldn't go back to do the overnight until the key came in, so I only had to make one more trip. That was over a week ago. Still no key. I was happy that my experience with the sales department had been so great, but the service department has really clouded that good experience with multiple negative ones. I know the store needs help, but it's really the service department that needs the help.

No hassles buying process. Great to deal with.? Would buy from them in the future

The new car buying process was pretty seamless for us. The manager was very straightforward about pricing and helping us meet our budget price. The experience changed when I had to interact with the service department. They told me that the car had come from another dealership, and that dealership had lost the extra key. I was told to just come in another day, and they would re-program a key for me in 20-30 minutes. I went back and they were very busy. They wanted me to leave my car for a few hours when I was not prepared to do so. I was told to come back another day. Upon getting home from that visit, which is about 25 miles from my house, I noticed a huge chip out of the paint of my car that was not there prior to my visit. It was one that was not done by a rock/the road. Clearly something had scraped it. When I went back to do the re-keying, I mentioned the scrape, and they offered to fix it, since my car was less than a week old. However, I would have to come back another day. I sat waiting for my car for 30-40 minutes before the manager came out and said that they actually didn't have the right key to do the job. They would need to order the car and come in another day. I went back in for the paint chip the next day, and I was told that the paint chip couldn't be fixed with just repainting. It would have to stay overnight! I decided then that I wouldn't go back to do the overnight until the key came in, so I only had to make one more trip. That was over a week ago. Still no key. I was happy that my experience with the sales department had been so great, but the service department has really clouded that good experience with multiple negative ones. I know the store needs help, but it's really the service department that needs the help.

I bought my car from them have NEVER had an issue until today.. I spent $7,000 in July earning me over $200 in rewards points . I have come in since then and have done oil changes etc... Have NOT been charged. I came in to have some lights fixed and my alarm clicker fixed ....I have the points to cover it, NOW they tell me I can only use 10% of my points . REALLY?? Its my points and my $$ shouldn't I be able to use it. That's crazy!! Only reason I came in today

Pacer was easy to work with and kept me up to day on what was going on with my truck. It actually came back below estimated cost of repairs.

Very aggressive in finding the truck we wanted and at a reasonable price compared to to other dealers. This will be the fourth vehicle I have purchased from Auto Nation ,Bryant Irvin Rd location, in the past 6 years.

Great folks here!! You can trust these folks. They made buying a car an easy process. We got just what we wanted.

I was impressed with the smooth process and great customer service starting with Chris Thomas all the way to the finance dept. The coffee was also very good. I love driving my new 2016 Ford Fusion SE. Everyone who helped me deserve a raise and some Hard Eight BBQ including the service tech who helped with a new battery. Keep up the good work!

Great service. Enjoyed the fact that they accommodated the customer while waiting. My salesman was top notch. I would definitely buy another car from them.

I have a 2016 Ford Fusion and had to have the battery replaced. I made an appointment and the service advisers were wonderful. Great experience.

Ithe at ford has always been good, we believe ford car and trucks are the best in the world, the service is good, everyone is so kind

Awesome experience! Chris the salesmen we worked with was awesome! The whole experience was very smooth and flawless!! We will definitely be back! The drive from Mckinney was worth it!

I had a wonderful experience getting my recalled airbag replaced. Everyone was courteous and on the ball. What was supposed to take half a day was completed in a little over an hour. I was very impressed with the attention of the staff and I HATE car dealerships! I had been putting this off for years and it turned out to be all good! Thanks everyone!

Pleasant, very responsive, I recommend this place to everyone.

Arlene took great care of me from the moment our conversation started over the phone. She was attentive, looked for ever incentive and rebate I could qualify for, took great care of me the day of the purchase and followed up a few times since.

Went online to schedule an appointment and print off a coupon for synthetic oil change. Once arrived did not honor coupon printed from their website and changed the price from $40 to almost $75 dollars. Should of clarified that on website/ or receipt because it was very misleading and deceptive.

Upon arrival at 730 Thursday I was met by Pacer. He seemed nice and understood my problem. He said they would check it out and call me. I took the shuttle home. It was with a very nice man and good experience. At 13:30 I had not heard anything, so I called. There was no answer and it went to voicemail. I left a message. At 15:30 I called again and same results. At 17:30 i drove up there and found Pacer. He said "Since you’re a new customer, I need to tell you how this works here" He explained how they only had 4 Mazda techs and sometime it takes a while. Pacer then told me that it would be almost $2000 to fix my car. He said that they were going to replace my entire coolant system. Radiator, reservoir, thermostat etc. When I protested, he said that they really just didn't know where the leak was and this was the way to fix it for sure. They did know that the reservoir was cracked. I said to replace that then reevaluate. He agreed and low and behold that was the only problem. Mechanics already have a bad reputation for ripping people off and this didn't help. If this was my wife or some little old lady they would just trust Pacer and tell him to fix it. He would happily take their money and throw the good radiator in the trash and put $2000 in the cash register. We are new in town and were happy that there was a Ford and Mazda dealership together. I have always driven a Ford and my wife has the Mazda MX5. I am very disappointed in the treatment we received, who know how many other people just said, “Ok, Just fix the problem”. On a bright note, there was a Hispanic man there that was very helpful and was working very hard.

I brought my 1997 expedition in for a p0500 code with a non working speedometer and harsh shifting. After having my truck for 4 days they finally called and said they "fixed the harness" but i needed a transfer case to fix the problem. They charged me $730 to run two new wires from the speed sensor to the pcm and that was their "fix". I could have done that myself for next to nothing. When i brought my truck in i expected it ti be fixed not half ass repaired and still broke.

TERRIBLE! Beware of this place yes the vehicles are nice but anytime you need service you will get the run around. In the last two years after buying a Mazda I have made 5-10 appointments for service and every single time I get there I'm told that they don't have time to look at the vehicle. They care about selling you a car not servicing it for you. Appointments don't mean anything they will give you excuses as to why your not going to be seen. I would rather walk then buy a car from them again.

All I can say is Excellent all the way round!! Sales person Dylon was incredible and going above to make the process easier and pleasant. Sales Team was incredible as well as the finance department

I have always gotten great service at Autonation Mazda and this visit was no exception. I was told what was going to be done and kept informed of the progress along the way.

Excellent Care from everyone there. Dylon was incredible and very helpful. Least painful buying experience I have ever had. Dylan went above and beyond as my salesperson. She was on top of everything., Sales Mgr and finance were just as nice and helpful too.

We bought my wife's first new car here starting in 1992 then bought a used SUV here when they family grew. I went back and forth between 2 dealers when buying my fist pick up and this place could not be beat. I recently went back to by my dream truck and they found exactly what I was looking for at the right price. Randy has been there for a long time and has always been patient and helpful. I do most of my maintenance here and it is always quick and friendly.

I had a horrible experience when purchasing a used vehicle at this dealership. They knew we were coming to look at the Ford Edge and didn't even have it detailed. Upon test driving it the drivers side back door wouldn't open. They said they would fix it but were not able to do so that day. They told us they would have the parts 1st thing the next morning and get it fixed. We were told at noon that they would be finished in 2 hours so we headed that way as we had a 2 hour drive to get there. When we arrived the car was not ready and we were told it would be ready in 45 minutes but it wasn't. When they finally brought it around the drivers side air wouldn't blow cold. That ended up being a software update that was not done on the vehicle. If they had detailed the vehicle they may have found these problems and saved us an extra trip to Ft. Worth. I was promised some all weather floor mats to make-up for the trouble by Ben, the new car sales manager. Ive yet to see those floor mats. We spent 7 hours the first day on the road and at the dealership and 7 hours the 2nd day as well.

I had a horrible experience when purchasing a used vehicle at this dealership. They knew we were coming to look at the Ford Edge and didn't even have it detailed. Upon test driving it the drivers side back door wouldn't open. They said they would fix it but were not able to do so that day. They told us they would have the parts 1st thing the next morning and get it fixed. We were told at noon that they would be finished in 2 hours so we headed that way as we had a 2 hour drive to get there. When we arrived the car was not ready and we were told it would be ready in 45 minutes but it wasn't. When they finally brought it around the drivers side air wouldn't blow cold. That ended up being a software update that was not done on the vehicle. If they had detailed the vehicle they may have found these problems and saved us an extra trip to Ft. Worth. I was promised some all weather floor mats to make-up for the trouble by Ben, the new car sales manager. Ive yet to see those floor mats. We spent 7 hours the first day on the road and at the dealership and 7 hours the 2nd day as well.

#1 Had an appt at 745am. Confirmed with service adviser my appt was for $39.99 oil change/tire rotation promo that was listed online and state inspection. Adviser stated I needed a printed coupon. I told him when I set my appointment, I had made this clear to the care rep who took my appt my service needs & confirmed prices (coupon). I was not told by care rep that I needed to print online coupon. Service adviser then said he had 1 left at his desk & would use that one for my truck. His demeanor was that he was not happy that he had to use his coupon from his desk. Proceeded with my appt. 2nd- The service agent never kept me inform on the status of my vehicle. Almost 2 hours passed before he came in to tell me I needed one $30.00 break light replaced before I can get the truck inspected. So therefore... with him stating this, just told me I had been waiting 2 hours and my truck still had not even been inspected yet??!!! I gave him the ok to replace the light bulb. I never saw him again or heard an update. I saw several customers who arrived after me, leave before me and their service technicians were keeping them informed on their vehicle status. After going on 3 hours, I alerted the service manager of the horrible customer service I was receiving. His answer to this was since it was the end of the month there was a lot of inspections being done. I reiterated to the manager, that I had an appointment set at 7:45am, therefore my vehicle should have come before any walk ins. The manager stated he agreed and would check the status of my truck. He came back and said they were still inspecting it. He said I had requested for my truck to be washed, was that still something I wanted to get done because it would take a bit longer??? At this point I'm livid. I advised the manager that I had already been waiting 3 hours for a schedule oil change and state inspection, what was 20 more minutes for a car wash. I received the worst customer service ever!! My experience just showed me that the ford technicians in the back were not doing their job, because it does not take 3 hours to perform a state inspection and oil change/tire rotation for an appointment that was made days in advance. The service advisor did not take the time to keep me inform on the status of my truck nor did he even know the status of my truck, until the manager went to the back to check on it. I have been a customer with "YOUR" dealership for over 15 years. Never have I experienced service this horrible. Pathetic customer service and very disappointed.

Car was not detail cleaned as promised when delivered. It was not even washed! Gas was not filled up to full tank .

Finally getting back to the "good old days" where you could call a salesman that had been recommended by a friend, talk about your requirements, get a quote, get a quote from Ford Motor Credit, wait for a call to pick up truck and sign papers! Love the low key salesman, Manny. I happen to be female and have been buying vehicles for my business for over 40 years so I know what car salesmen overall are like. However, this was an overall great experience!

The sales group needs more training on customer awareness. I walk into the main show floor to check out a RS and nobody check to see if I needed any assistance. I went to two other dealerships (VW and Subaru) to look at a Golf R and Wrx Sti, similar price ranges and they were very professional. The person at the front was also unhelpful. His response was, I am not a sales person and I don't know anything about the cars. This is the same dealership I take my Mazda for service. The service department cares more.

Demetrius King was an excellent sales rep. He knows his cars, is extremely courteous and personable, and answered all our questions. He persisted in helping us through to purchase by responding to every offer we made. I would recommend him to anyone.

Bought used truck "as is" sales experience was reasonable but front rotors were bad , but brake pads replaced. Which makes no sense to put new pads on but leave bad rotors. Salesman said would relay my concerns on 8/26/17. As of 9/11/17 I have heard nothing.

Great folks who worked with me to get my best deal!

As always, the service on my Mazda CX-7 was excellent. From the ease of making an appointment to driving out at the completion of the work, the experience was first class. I like the fact that at the completion of a service visit, I am provided with a detailed account of the work that was done. The people are friendly and professional. The service department is in good hands with Manager Stephen Hunter. My thanks to all the folks who take care of my Mazda!

We went to autonation not knowing what to expect. We got lucky enough to work with Deserae, she was the best. She didn't pressure to buy she did everything she could to find us the perfect car and she did. She is super friendly and welcoming if I buy another car in the future I will definitely be returning.

Repair was done in 24 hours. Would have taken a week at other dealers. Car wash was an added bonus.

My 23 daughter and I went in to buy her first new car! Great experience! We negotiated pricing over phone before I made the drive and everything they promised on, they delivered!! Tried to buy fro Arlington Mazda dealership first, but they were nowhere as good as this dealership!!!

Took my Buick Enclave in for inspection. After the inspection, the car was washed and returned to me shinning like a new penny

the inspection was completed in an acceptable time. The car was washed and looked like a new penny.

My experience with the ford Service Department and Regional Customer Service Manager was very frustrating and disappointing. I felt like I was getting the run around and was given conflicting information by both the service representative and regional customer service manager.

After almost a month of horrible car shopping experiences, I ended up working online with Jordan at AutoNation Ford in Fort Worth. Jordan was very understanding of my situation and previous experiences. They gave me a great price on my trade, and figured out a great deal for my wife and I. Everyone there was extremely nice and understanding. I would recommend this dealership to anyone!

3 hours for a tire patch smfh I only come to this place because I bought the maintenance package when I bought my truck. MY REGRET. There is not one time that I spent less than 2 hours here and just for an oil change. Oil change and wash (no vacuum or anything else just basic wash outside) would be a 3 hr or more wait. They do things you tell them NOT to do and don't do things you request them to do. I had to school the manager on customer service and tires (I'm a former service manager, may not know everything but I do know some things). I had to bring my vehicle back on more than one occasion so they can fix a mistake they did. I was just here yesterday and my truck sat for 45 minutes without being touched AFTER my tire was patched and didn't even get washed like I requested. I can't wait until my last oil change with them. I'm sure I myself can get it done in less time than this place. The shop I managed did it in 30 minutes, that's with telling customer there's a few cars ahead of you. 3 hrs is ridiculous even for a dealership.

My car was serviced and I was treated well! No complaints!

Service from AutoNations Ford-Mazda in Fort Worth is top of the line. I took my Explorer in for an oil change, and they did a super job! Also did the multi point check. Will continue to use this service.

We had a great experience in purchasing our new CX-9. Chris (Sales) was helpful from my initial internet inquiry through test drive and purchase agreement. I've dreaded the negotiating and purchasing process in the past on other vehicles I've owned, but this was a great experience.

Susan Lee is a great asset to your company she has gone above and beyond to help me out with the repairs of my F-150 Raptor I wish your industry had more people like her....

Overall excellent due to the professionalism and diligence of my service rep STEVE Hunter .

Took my car in for oil change, tire rotation, etc. Also asked them to check lights that have been coming on periodically.

everyone was very helpful. the facilities were nice. everyone worked hard to speed the process..responses to internet inquires were very prompt and useful

I was able to get a trade-in for basically a new truck with a very low mileage. The gentleman that worked out a deal for me, Mr. Donovan Larente, was very professional and knowledgable about finding the right vehicle for me. Initially I came to just to gather some information and I walked away with a new car. Mr. Larente made it possible and I am very happy with my new purchase. I would come back again for another purchase in the future!

Excellent Anthony passionate care only one thing they. Didn't detail cleaner. Inside of car hair every where no one. Outside. Car clean well it hot day. rec car appreciate. Hope that one day this week you sch apt to clean inside. Like to smell new fresh of car. You know. Thank you. Be Bless

Bob was a pleasure to work with; good sense of humor. Speedy; high quality; reliable. Openly acknowledged my contract for tinting repair at no charge based on initial purchase of package four years ago.

William Ramirez couldn't have been any nicer or more professional in helping us find the car we were looking for. I highly recommend him as a salesman and Auto Nation Fort Worth as the dealership to go to!!

Very good experience all the way around. The dealership had many options and everyone was very courteous.

I had the smoothest experience trading in my older vehicle for a pre-owned one. The process took about 3 hrs total and they were very professional with negotiation of my trade value as well as getting me the best loan possible for my new vehicle purchase. Anthony was the nicest salesman I've ever worked with. He had no secretive behavior and was extremely patient with my children at the dealership. The finance department was very diligent with my time and everything was out in the open. No shady behavior. I will definitely be returning in the future. Great management, great inventory, and very fast! I recommend this place to anyone!

Thank you Demetrius for your excellent service in showing me the new Escapes. I know that I will looking around but I will be back....

I bought my 2017 expedition about 2 weeks ago. Great experience will be back if I decide to buy another vehicle. They are putting my tags on my truck giving her a bath and filling her up. I haven't bought a vehicle anywhere else that they do this . Keep up the great work autonation . He have a great sales man in Chris smith I will send people his way!

No communication, service dealer left for day and did not communicate that our car would. It be ready, tried to charge for warranty covered items, lost key to our car for almost an hour, did not resolve issue. Will not return.

Great experience, had a recall notice on my Mazda 3. They took care of the safety recall in short order, and gave me a ride home and picked me up to return to the dealership when done. I am impressed by their professionalism and especially the driver on the shuttle that takes you where ever you need to go. Keep up the good work....

Chris (sales) was great! This was my first time buying a car. I was very nervous and stressed about being taken advantage of but they were honest/transparent which was refreshing. AutoNation was my third car dealership to visit. The other two provided no information or assistance, left me to sit for an hour alone, and just wanted their car to sell. AutoNation gave me exactly what I wanted for my trade-in and APR.

Christine helped me buy a new car and trade in my old one. Everyone was nice, helpful, and informative. I highly recommend their services!

Had my F250 serviced at the SW Dealership and got a loaner thinking it would be there for a couple of days. I got it back in less than 4 hours. They took it and jumped right on the maintenance and warranty problem I had. I was surprised at the excellent service I got and recommend them for any Ford service you need.

Good sales experience. Service after purchase not so good. Kinda feel like ok we got the sale don't really care your new car has a big scratch in the windshield.

Stephan Hunter is excellent in taking care of my vehicle. He answers my questions very professionally. I am very satisfied with the services I receive. The wait area is five stars, with comfortable seating, hot beverages and friendly staff.

Chris smith was great. I will be sending friends and family to him for sure !

When I first moved to Fort Worth TX, I purchased my vehicle there. It was great then! I went yesterday with my daughter looking for something for her. We explained what we were looking for and he told us about 2 vehicles but we never saw them! He showed her another vehicle instead in which her payments would have been $500. And she would have needed a larger deposit than what she had! He never told us his name or gave us a business card! Needless to say, I will never go back there for another vehicle! He was sure to get her phone number so he could set up another appointment for Friday!

Very helpful and honest. Did what he could to make a great experience. Only reason I am giving four stars overall is because Auto Nation does/did not have the tire in stock to replace my flat tire.

easy to do business with them and very helpful working with someone who is not really quick to understand what they are saying

stephem hunter was very helpful and made me feel like a person and not just a number

I always get top notch service! I trust they will do the work/repairs correctly. Probably why I've bought 3 Mazda's from the Bryant Irvin location!

Chris Smith was the salesman I met with after emailing about the Jeep I found online. I'd have to say he was probably the best car salesman I've ever dealt with, he wasn't pushy at all and tried his best to accommodate my needs. He worked with me to get the monthly payment I needed to purchase the vehicle. Autonation is set on the price they offer and do not negotiate the sales price of the car, but they were able to negotiate my trade in and made the effort to raise the price of my trade in so that I could get the monthly payment I desired. They also gave me brand new tires at no charge since the one's on the vehicle would need to be replaced in the near future. The only issue I had was that although they do a thorough inspection of the used cars they sell, I noticed that my fluids were not full and I had to top them off myself. Also, I drove the car to Denver after a week of purchasing and my water pump went out and that of course led to me losing all of my anti-freeze, so i'm lucky the engine did seize up on the long drive. I brought the vehicle to an AutoNation dealer in Denver and had the car serviced, after first driving to them to pick up antifreeze just to make it over. Luckily the powertrain warranty covered the repair. I'm not sure if this is something they should have caught during the car inspection or not, but my only suggest would be to do a better job checking the vehicles before selling. Chris made the whole process go smoothly and I would buy from them again, but I wish they'd speed through the purchase process which took hours and they also kept pressuring me to purchase extended warranty, etc...which I'm now glad I did after what happened (a little worried the vehicle wasn't inspected as much as they claimed). The car buying process always sucks, but like I said Chris Smith made it by far one of the smoothest transactions I've had in purchasing several vehicles and he wasn't a cheesy salesman like several I spoke with before visiting AutoNation Ford/Mazda in Fort Worth.

They make it easy to get my car service. Tim us very knowledgeable and I trust that only needed repais are proposed.

Bobby Brett in service is FANTASTIC! Had brakes done on our 2012 Expedition and the experience was amazing. He was responsive, honest and a real advocate for us!

We worked with Demetrius Oliphant at AutoNation on Bryant Irvin Rd - Ft Worth, TX. We always dread the car buying process but this was truly a time that we could look back and say "hey, that wasn't so bad!" Demetrius was enjoyable and fun to work with, he went above and beyond to make everything happen and was determined to make sure we were satisfied with our 2 new cars. We will definitely recommend him to anyone that is considering buying a car. Thank you Demetrius!!!

My experience was great. I made an appointment ahead of time and the service representative, Tim, greeted me when I arrived. We went over what was to be done and he arranged a shuttle to take me home. (I was prepared to wait.). The service was performed as well as a recall on the door latches.

We have purchased 3 vehicles (and the PREMIUM service plan) from this dealership and had EVERY service done at the dealership. With my current Explorer I have had numerous issues with the vehicle and now the service department. My vehicle was in months ago for a shredded belt- they fixed it but apparently the tech forgot to hook up a hose. The few times I brought it in complaining that something wasn't right, they could get it to pull an error code but couldn't fix it because they couldn't get the lag that I was explaining... lucky #3 they found out they forgot to hook up the turbo hose. Now my car is making a popping noise from the front right (intermittently)- it's been looked at 4 times now. The noise has been duplicated by myself, my husband, our service advisor, the tech and service manager (johnny). Johnny also told us that if we could get the noise to duplicate they would be able to fix it... let me give you 1 guess--- it's not fixed! The manager claims they fixed it, yet 4 of us have been able to make it pop since. My confidence level in this shop is absolutely in the dirt. The ONLY reason we have continued to take our vehicles to this shop is because of the loyalty of our service advisor- who was also our salesperson on my vehicle. We drive 30 min to get there for terrible service once my vehicle leaves the service drive. Today the dealership lost my family's service patronage and any future sales we might have pursued with them. Extremely unhappy and disappointed and this will not be the last that Ford or Autonation has heard from my family.

Had my oil changed & tires rotated . Great fast service , even wash my car!

Not at all what they advertise in terms of "no hassle" price. It is your typical dealership. Lowball trade-in value and hassle you to buy a vehicle.

Exceptional service! Tim Bell was great, he was in constant contact with me while my car was being repaired.

I had an excellent experience with Sales Manager Ben, and Sales Associates Forrest and William while purchasing my 2017 Mazda 6. I purchased my last Mazda 6 at Hiley Mazda in Hurst and was underwhelmed to say the least, fortunately the staff at Autonation Mazda in Fort Forth made this purchase a much more enjoyable experience. They possess excellent product knowledge, were courteous and professional and worked hard to earn my business, I received an excellent trade amount for my car and a great deal on the new one so I couldn't be happier. From sales to financing you'll have a great experience at Autonation Mazda, and the 2017 Mazda 6 is a fantastic car and an incredible value.

This dealer is excellent! They finished my recall repairs within hours another dealer told us it would take at least two days.

Christine Caselli was a pleasure to deal with. Professional and low key. Straight forward with no baloney. Got a decent deal with no stress for F150 XLT Truck. Would go back again. Rod Beechey

good overall, I do not like this type of requirement so I am just trying to keep you happy

These guys gave me a good deal without a lot of hassle. They worked with me, got me in and out reasonably quickly (it will always take a while), and made it an overall very good experience.

Had a bad a experience with fuel system on my f250 diesel but Autonation made it better by making it as painless as could of been thanks Tim bell for all your help!!!!!!

Loving my NEW Edge! My first Ford ever, so I'm hoping it will be a good experience.

The folks at AutoNation were very good. Their prices were better than I had found back home and they had the best financing. I would purchase another vehicle from them in the future.

Jason Applegate did a wonderful job. His product knowledge was better than others a previous dealerships I had been to. He was very accommodating with my busy schedule to ensure as smooth of process as possible. Thanks for the help, Jason!

I had the best experience with these guys I love my truck thank you all for your help

Expect everything done here to take way longer than it should. Buying the car- got there at 9am, didn't leave with the car until after 6pm (they 'couldn't find the car', because they had loaned it out to someone, got the runaround all day long). Oil change/tire rotation- 2 hours WITH an appointment, I would go somewhere else, but purchased the maintenance plan when I purchased the car.

Had a really positive experience buying a new CX-5 from Auto Nation Mazda Fort Worth after visiting a half dozen other dealerships and test driving as many cars. Besides the fact that I love Mazdas, the reason my wife and I bought from this dealership was the quality of their business. Derrick and Ben were the sellers I worked with, and both did a great job. They weren't pushy or creepy. It was just a simple "Hi, what are you interested in?" And from there on, they were informative and accomodating, allowing us even to take a car home for the weekend to see how we liked it. They didn't bomb my phone with emails and voice messages like so many of the other dealerships do. The negotiations went quickly and smoothly. From doing a bunch of internet research, I knew what a fair price was for the car, and we soon agreed to an easily competitive price. This was exactly what you hope for from a car dealership, and I'd be happy to recommend them.

Worst service experience I've ever had! I bought an extended service plan but of course the part "isn't covered". After it took them nearly two weeks to figure out the problem. A problem I brought to them last year and they supposedly fixed it. So now I have to fork over $325 to fix. What a rip off! Why am I bothering to pay for a service plan? Not only that it took them a week to get me another car to drive! I am going to contact Grapevine Ford to see about changing my service plan because I will not be returning here or purchasing any other vehicles through AutoNation.

Everyone was helpful and nice from start to finish. Pat took very good care of us! This was the quickest car buying experience I've ever had! Had to bring my car back in a couple of days later to the service department, they were thorough, fast, and super friendly and everyone we encountered had our satisfaction in mind.

The worst customer service experience I ever had there. You where supposed to give me a rent car. None available. When they signed my wife and I up for shuttle van to take us home, our last name was misspelled and the driver wouldn't let us on. We had to find other arrangements to get home. This should have been taken care of immediately, but no one cared to help us. I have always come to this dealership instead of burleson (which is closers to my home) because of good service, but not this time.

Had an appointment for an oil change and I got right in and it took no time.

We purchased a 2016 Ram 3500 from Auto Nation Ford Ft. Worth. Christine Caselli and her sales team provided a smooth and fast transaction. Very pleased with the way were treated. Will definitely refer family and friends to them!¿¿¿¿¿¿¿¿¿¿

My hubby went in and picked out a 2016 CX 5, and agreed on a price with the new car manager on Thursday. I came in with him on Friday, drove it around the block (they had it cleaned and pulled up for us to drive when we arrived), and signed the paperwork. Doesn't get much easier than that! We have purchased our last 4 vehicles from AutoNation and obviously, don't see a reason to stop now. Special thanks to Stephano for the red-carpet service!

The service people are friendly, responsive and they always listen to me (I'm a woman with an F350) when I let them know something is wrong. I appreciate them!

I made an appt related to a recall. Spoke at length with person scheduling the appt about the service needed. Then got a call after truck dropped off about what service was needed. No one called when truck was ready despite a request to do so.

All the sales people I had contact with were excessively friendly and helpful. I did not feel hounded or pressured but they were all available to help me. Even after I completed the buying process they bent over backwards to make up for a misunderstanding in the service department. Other dealerships basically threw me to the wolves as soon as the papers were signed, but AutoNation didn't and I sincerely appreciate that. Also, I really love my new car!

When I went over to AutoNation, I was a little taken aback that no one jumped up to approach me and I didn't know how to take that at first. I came to quickly realize that they do not pounce on people as they walk in the door. I was able to tell Arlene what it was that I was looking for AND she was a great listener. She also asked questions to get a better feel for what we were looking for. She was well informed and had us just sit in several of the cars that all looked similar but were different brands. We were able to eliminate several vehicles that we knew would not fit our needs and we only needed to test drive one before making our decision. My vehicle needed a software update and Arlene made sure that I knew how to use everything before I rolled back off the lot. She spent quality time with me and really knew all the ins and outs of the vehicle and its features. We will definitely return for future purchases! Thanks, Arlene!!

Yesterday I stopped by to research and test drive vehicles and had the good fortune to speak with Jason, who went out of his way to help me. He talked to me about several different models and the different amenities and capacities of each. Nice to see a sales person who cares about relationships with customers and doesn't seem to be pressuring you. Will definitely remember this when I am ready to buy.

I bought a 2016 F-250 on 8/1. I brought it in to have running boards and a back up camera installed, plus they were going to repair some hail damage. After purchasing the truck, I noticed some loose screws and a missing screw on the right rear wheel well. I told the salesman about it when I brought the truck back for the above mentioned repairs. I took the truck to the dealership for these repairs on 8/5. He said everything should be done by Monday. So, knowing hail damage repair might take a little longer, I waited until the 10th, and then inquired about my truck. The salesman was out on paternity leave & he referred me to a different salesman. No problem there. 10 days later, I still have not heard anything about my truck. I ended up going to the dealership during the day, and the salesman immediatly saw me and started scrambling to find out the status of my truck. He said it was finally ready and I could pick it up. Since I drive a company car i knew it would be after I got off work before I could pick it up. My wife drove the loaner truck to the dealership after she got off work. Once we got there, they couldn't figure out where my truck was. It took them about 30 minutes to find the service ticket to find out where my truck was. Then it still took another 40-45 minutes to physically locate my truck. However, once they found my truck they couldn't find the keys. So, they were going to send us back home in the loaner truck we had had while my truck was in the shop. While the salesman, Chris P., was putting more gas in the loaner truck, one of the service advisers, Randy K, comes running into the showroom with the missing key. It turns out, the key was in another salesman's pocket. So, we go get the truck and I give it a quick inspection. They had not even touched the loose screws in the wheel well. Randy K took the truck back to the shop and fixed it himself, because by this time, most of the mechanics had gone home. A friend of mine had told me he had had some bad experiences with the service center here, but I thought I would give them a chance. I was not impressed at all! Although everyone was bending over backwards to apologize to us, it seemed like this was a pretty common occurrence. This whole debacle took almost 2 hours to get sorted out. ****The ONLY reason I did not give an overall 1 star rating is because of the salesman, Chris P, and the service adviser Randy K. They went above and beyond to make up for everything that went wrong.***** They have promised to wash my truck and give me a tank of diesel, so I will see if they honor that when I go back up there to pick up my tags. Oh, and when I got home, I found the service ticket on the back seat of the truck, in the little plastic work order thingy. So what really irked me was the obvious incompetence of the service department and the false attitude that they really cared about me. I asked about getting remote start added to make up for their ineptness. I feel like they just placated me with false promises.

They were awesome and worked hard for us! Thanks Chad McLain

First time buying a car in 13years,and they made the process from start to finish smooth and enjoyable. They are an excellent team and will be back to get my daughters car. Best dealership I've ever dealt with!!

This is my second Ford F150 from AutoNation and the only ones I will let service it. Quick, friendly service and their work is always excellent. Thanks Jose Ramos for taking good care of me and my truck every time I come in!

A year and a half ago I bought at 2002 protege5 with 274k miles on it. They gave me all of the carfax information and an EXTREMELY good price. Plus I bought a maintenance package for $140.00(ish) that helped me keep the car in good shape for the first year. Well that car just passed 300k miles this morning and doesn't show any signs of slowing down. Thanks for getting me a great used car that I could afford and standing behind you customer care promises.

I can't say enough about the excellent experience I had purchasing my new Mazda CX5. Ben Sornat listened to my needs and found the perfect car for me. He explained all of the special features and carefully walked me through the purchasing process. He explained how their trade in process worked, I feel I really got a good deal! The Finance Officer also did a great job. He explained the 50 pages I had to sign and still got me out of there in decent time! If you want to get the job done, go see Ben Sornat!!

Jason Applegate took care of me and got me the perfect truck at a price I could handle. I feel I was treated fairly, with respect, and they didn't try to BS me just because I'm a woman. I have shopped around a lot because I plan for this to be the last vehicle I ever buy, and I highly recommend their team. Thanks , Jason and all the rest of you guys who had a part in my deal.

I just purchased my 3rd vehicle in two years from Autonation Ford in Fort Worth and I can honestly say I won't buy from any other dealer. I was lucky enough to meet Chris Smith on my first visit, in 2014. It was one of the worst nights to buy a car; icy, snowy, wet and cold. Chris made the experience well worth it and was the main reason I bought that Mustang. Since that night I've purchased two more vehicles and on both occasions have received nothing but the best customer service from Chris. He is one of the nicest, most honest men I've had to pleasure to know and truly does his very best to make sure you get the best deal; hands down. I highly recommend this dealership, especially for first time buyers....this dealership and Chris will make sure that you have a great experience. I'd also like to thank Tim, the Sales Manager and David from finance. You guys are the bomb!!!!! Rave reviews on my 2014 and 2016 F-150s.....Great vehicles. The new 2016 has so many neat extras....and is provides a very nice, smooth ride. Way to go Ford....you got it right!!

Worst Place in America to buy a car. In January I bought a "pre-owned" 2013 Ford Edge and traded in a perfect 2014 Ford Fusion. I bought all the extended warranties that were possible. Well after purchasing it I noticed the vehicle was out of alignment and the sunroof broke. Of course when I took it in they said none of those items were covered under the 60 day Autonation guaranteed warranty or the 3k extended warranty I purchased. I finally talked to the sales director (Tim) who when I was explaining what was going on he laughed at me, and promised to call me back. Well here I am three days later with no return call from him, but the service department did call to tell me they could fix the sunroof for 1100.00. So I traded the vehicle in after only owning it a month, which sucks cause I loved it. They wanted me to trade it back in with them instead of fixing the problem, well I didn't I went elsewhere.

Don't come! Had a recall so brought my car in for the repair. The guy tried to give us some crap about a letter. Showed him the letter then still tried to give us crap. Told him this was the second letter we had received. Finally got him to fix what was recalled. Told by him that it would take 2.5 hours to complete the work. We dropped the car off at 8 am. Called several times on staus and time kept getting pushed back or were told that someone would call us to give us an update. So by 4:30 pm was told car was still not ready and wouldn't be ready till after 5 pm. At this point I was furious! Told them I was on my way to pickup my car so it better be waiting. Got there and car was waiting. Was told by "service manager" that he went back and it was ready we were miss informed. So if I hadn't called and got irate then I would still be waiting on my car? Someone was too lazy to go and check? Also was told that waiting customers take priority over customers who leave there cars. Really? Also spoke with so called general manager who said he would follow up with me Monday morning. It's now Wednesday and still no follow up! But that's OK because I have a big mouth and I will tell everyone that I work with (14,000 plus employees) and word of mouth through Facebook to never ever buy or take their car here for service!

Hard to give this place even one star with the painful service dept. Don't be fooled by the great sales team, there is zero follow through even with a PAID service contract, tire package etc. Every time we come for service the employees are rude and offensive. We have to constantly fight for what we paid for here. We will never do business with Autonation again.

Fantastic experience. Worked with Christine H. via email and had she transferred the vehicle I wanted from another Autonation location to her location, had all the negotiating and financing in place in about 2 days before I even set foot in her office. Day of delivery was the absolute best car buying experience. Met with Christine, she patiently waited for me to do a once over of my new car and then sent me off to Gary A. in Finance. He is equally fantastic. Very smooth and no pressure. I am very happy with my new Focus ST, thanks to the wonderful people at Autonation Ford.

As a condition of sale, I asked that the Lift gate be fixed. The vehicle went to a chevy house (6-7 days) for a factory recall, but did not get the lift gate repaired. After I said I wanted the vehicle, I had to wait 3 days for the vehicle to be return to this dealer. When i learned that the lift gate was not fixed, i was told i had to buy as is or it would be sold to another buyer. I was told i would get their best interest rate, i said 3% or i would get financing by others, at closing I was hit with 5.75%!!! However they did get to 3%.

I've used this location for service of my truck... I've had to get extra charges removed from my ticket the last three times. Also, no call about my truck, have to track down the information myself.

We purchased a 2015 Mazda3 from AutoNation Mazda FW. We had the pleasure of working with Ben and Zach - both were very courteous, knowledgeable and helpful when it came to the selection of our car. We had been to other Mazda dealerships in the area and were very disappointed with the service, this was our last try and we were ready to change the make and model of the car to get the service we desired. We have already recommended Ben and Zach to friends of ours who are looking for two vehicles at the moment.

Soooo looks like I get a rental car for a few days as my new car has been in the shop since last Monday for recall & warranty repairs & will be there a few more days and with zero help from Autonation -Bryan Irving, Chris (sales manager-ball dropper) & Dustin (salesman who wanted to CHARGE me for a copy of MY emissions report)you guys suck and should be fired. Oh and it was OK for them to sell me a car with 4 bad tires instead of breaking down & slapping on a set of new, cheapy tires (maybe $200.00 out of their pocket). CHEAP , SCAMMING BASTARDS! Oh yeah, big huge thanks to Arrow Ford for having my back! I'll be purchasing my next vehicle from yall! Another thing to keep in mind. Upon learning that my vehicle had recall items that were being fixed by ARROW FORD. I was informed that if in fact auto nation had done a complete inspection the report would have flagged them about the recall items. Mind you, i found the FAILING emissions report after I got home, which had several "not passing " or "not tested" items. I spoke with Dustin who in his words were, "well you have a registration sticker don't you? Obviously it was tested again". That's when I asked for a copy of "the passing" report. That's when he said, "I'm going to have to charge you for that". Bottom line the car had an over all FAILING report & autonation should have informed me or fixed the recall items. It appears to me and several others that they possibly paid someone on the side to "get the car to pass".

Responded quickly to me with information about the f150 I purchased. They gave me a reasonable price for the truck within the budget I wanted for my daughters first vehicle didn't have to haggle. Chris was a great salesman didn't pressure or push anything on me

I want to thank Chris Grady and his team. Of all the car buying I've done, this was absolutely the best! Everyone there was extremely involved and treated my wife and I as if we were family. I highly encourage everyone in the market for a vehicle to at least give them a chance

Good service and nice people who take care of you when you take your car in for service.

I had my 2005 Ford Expedition towed there due to a transmission failure. I accompanied the tow truck and checked the vehicle in at 10:30 am on Friday, September 4th. They were very busy, and due to the holiday weekend, said they would get back to me on Tuesday, the 8th. I called Tuesday afternoon and left a voicemail with James Kelly, my service adviser. I called again Wednesday morning and again in the evening, each time leaving a new message in his voice box. After calling again on Thursday morning, I drove to the dealership and went to his office. I met him and explained about the non returned calls and he said there was trouble with the voicemail system. I asked him about the vehicle and he said they were just now working on it, and they would call soon. As I left, I drove by the spot where the tow truck had dropped it the previous Friday, and there it sat. On Friday, one week after the vehicle had been in their possession, I called James supervisor, Landon Owens, and explained the situation. He confirmed there were no system voicemail issues and would talk with Mr. Kelly. I was called by James Kelly Friday afternoon, 7 days and a few hours after receiving the vehicle, and was told the transmission would have to be completely replaced for $5164. This was based on the error code by the computer without a wrench being turned on the truck. I called a non Ford repair facility, explained the situation with the error code, and they came and towed the truck that day, and repaired the vehicle for half the price with a rebuilt transmission (that was what Ford was going to do) for half the price. I could have opted for just replacing just the damaged parts for even less, but went with the whole replacement and the 5 year50000 mile warranty. Autonation charged me $99 for "keeping" the truck for one week and then spending a few minutes checking the computer error codes. They ignored my phone calls for 6 days, lied about why return calls were not made. I cannot emphasize enough the displeasure with this service department. Trustworthiness is an issue with this dealership.

Andy Pham took care of me on this lease of a new F-150, and he's a very busy man but was always available to communicate with me to get the deal done. I shopped Auto Nation and they couldn't be beat price wise. I would had given 5 star's, but a rebate that Andy told me about many times turns out was not applicable for my lease, thus a bit disappointing when signing the paperwork. But even without the rebate, his price was still better than other dealers and his service is top notch!

I've purchased my second vehicle here because my first experience was fantastic and now my second experience is even better. The service the quality of the vehicle the way I was treated in every aspect that had to do with this purchase and upkeep will definitely buy my next truck probably within a year at AutoNation south Fort Worth. Big thanks to Donovan Chad the whole service team and AutoNation Ford

I just purchased a Mazda CX-5 from AutoNation Mazda. I had a wonderful salesman name Zach Matthews. He made buying my new car very nice. I love my new car. I really enjoy all the new safety features on this car. The car is so nice to drive and makes driving a joy! Thank you Zach.

The staff was very helpful in regards to servicing my vehicle. They answered all my questions, and were friendly.

I came in to buy my first car ever about a year and a half ago with no credit what so ever I've never had a credit card or anything. I was there from 1pm til about 11pm as these guys were busting their tails to help me as much as they could! They finally got me off the lot in a brand new car! Here I am a year and a half later and in a 5.0 15' I went back and got the best customer service I've ever experienced anywhere in my entire life!!! They tried so hard to help me out any way they could and while I was waiting I got the best comfortable home-y feeling they are amazing friendly people!! I love auto-nation ford off Bryant Irving their dealership is the BEST!!!! I would strongly recommend them to anyone who's ever wanted to buy/trade a car! I've never had better service and I will continue to use them even though I live further away because I've never been more satisfied!! Hands down best dealership ever!!! I'd like to point out three people who made my experience amazing which is Tim, Chad Mclain, and Gary Anderson. You guys are truly amazing! Thank you for everything!

Kevin Larsen and all the service techs are great. Purchased my 09 F-150 here and still coming back for service when needed.

I'm in the market for a new car for my wife who is 8+ months pregnant, so my wife and I drove out to Fort Worth from the Garland area after communicating with the Internet Sales Manager Andy Pham at Autonation Ford Fort Worth via email and telephone. The communication was great to start. Andy even went out of his way to promise us that he will give us a free tank of gas if he isn't able to find us a car that's within our budget or that suits our needs. Needless to say, that didn't happen. Andy literally had my wife and I chasing him around the parking lot looking for a car in the 100 degree Texas heat, did I mention my wife is 8+ months pregnant. Obviously I had my wife remain inside after the second trip into the parking lot. Andy kept insisting and tried to force us in buying a car that was above our budget and that didn't suit our needs. To make it short, after Andy realized that he wasn't successful in finding us what we need and liked. He literally abandoned us in the show room. We sat and waited to no avail. We walked out after sitting around for half an hour or more, and we have yet to receive a call from anyone. It's almost like we were never there. I have bought 7 cars over my years at different dealerships and this was the worst ever. My advise to the customer, do not fall for the slick and fast talking sales man who makes promises that they can't keep.

I wouldn't even give this place a star, but I bought a 2014 Ford Focus from this place. After the three days you have to reject or return the car, it started having problems with the transmission. I took it in, and said "that's the way it runs" and that we changed the specs on the transmission, etc. Nothing has changed, at every stop light or when stuck in traffic, it shudders, feels like it wants to stall out, jerks continually. I WILL NEVER BUY A FORD AGAIN. All I wanted was it to be fixed, no t given a bunch of excuses!! So if your looking to buy a focus, I'd say look for something different, cause THEY know their transmissions are A big issue on this car, but do nothing to fix or repair the problem. They even give you a credit of 1,500 dollars if you go and try to get something else, cause they know it's a crappy car. Great job Ford Company!!

The buying process was very easy! Geoff Amble was very friendly and courteous! The financing was also easy!

Really appreciated prompt, professional & courteous service (John B & Steve). And same for all the shuttle drivers. All put together, they impress me as being trustworthy & customer satisfaction oriented. Highly appreciated! For the first 12 months (May 2013-May 2014), I was happy all round with service & the work. But last year something changed. Hence the following "repetitive complaints": --Your "mechanics" leave deep scratch marks on the interior causing permanent damage on doors, floorboards, dash on passenger side & console... obvious work shoe sole marks! Also blackish brown greasy finger marks on interior (& exterior) of door on driver's side & grease spots on leather seats (especially driver's side). Greasy fingerprints on back windshield (miata hardtop convert). During one visit, they literally strewed my few belongings & mazda towing/emergency tools all over the trunk (they searched for abnormal noise I'd reported). At the end of one servicing, Steve requested they courtesy wash my auto. They delivered it streaked as if excess water had been wiped with a filthy rag. Was so disgusting I had to take it to be hand washed. Re customer waiting area: Television sound way too loud, especially while showing brain-numbing celebrity gossip type programs...I know it's personal. Would be nice though to watch "programs with substance".

Going to have to stop doing oil changes here due to poor service and the ridiculous price of 55otd for a standard oil change. Started with an oil change that found a leak in a oil pan gasket, a 3hr long oil change, of course couldnt even be looked at that day or for the next few days/weekend. Come in today get it looked at and its going to take a few hours so get a rental everything seems going ok. Call back and told its going to be tommorow since the part isn't here. Going to have to stay away unless its warranty work from now on.

One of my electric windows stopped working (at 102,00 miles) and I took it in for repairs. Apparently they were slammed in the service department so they rented a car for me from Enterprise. I returned the rental to the dealership and picked my car up the next afternoon. Not only had they repaired the window and serviced the transmission while they had the car and my vehicle had been washed! Great service! And Jose kept me informed of their progress periodically.

Being a first time car buyer, I was originally not looking forward to the difficult experience I heard comes with car buying. I first visited the dealership in order to test drive a Mazda CX-5 touring to be sure this was the car that I wanted to pursue buying. The test drive was a relaxing and enjoyable experience. My salesman was friendly, personable, and very knowledgeable about all aspects of the vehicle. Upon beginning the process of discussing the price of the vehicle, my salesman worked hard on my behalf to get me the best price I could as well as presented me with many different financing options to get my monthly payments where I wanted them to be. The financing staff was a joy to work with and really maybe the experience as painless as possible with the amount of paperwork that is necessary for any car buying experience. Overall, I am very satisfied with my experience at this dealership!

My wife purchased a new vehicle and she is very pleased.

Came in for routine oil change tire rotation on plans purchased with cat. Yesterday was the best experience I have had in four years!

Take a look around your car and under the hood after having service done by this company. I promise you will be shock to see what they missed doing. I know I was and now I will never do business with autonation ford, bryant irvin again!

We were treated very nice from the time we walked in the door. Our salesman (Chance Terry) was very informative about the car we got. Salesman (Gil) was very helpful also when Chance was busy. We are pleased with our dealings with Auto Nation.

I have had bad experiences before when you " seal the deal" then go into finance and meet the a$#%¥les of the trade. I was told I could 0.0% apr, and I did, passed on the gimmicks. I brought an extra thousand to put down to get zero percent and took it home with me! If you go to auto nation ford on Bryant Irving, ask for Chris Smith, he was my salesman, honest and straight forward! I have received several emails this first week of owning my new Ford from Chris just to see if I need any help understanding the electronics on the "my ford touch". He came to my house, 20 miles away to personally deliver 2 hubcaps that we didn't notice were missing the night we bought the car. Excellent customer service!

Donovan kept in contact with me for over 3 months and was very helpful through the car buying process.

We knew what we were looking for and buying a car at this dealer was very smooth and easy

I. believe buying my new Ford Mustang was by far the best buying experience I have ever had in buying a new car. AUTONATION has the best sales staff I have ever dealt with. They were very professional, courteous and very knowledgeable about the car. I would recommend AutoNation to anyone interested in buying a new car.

Gil Mclain and the whole sales department were great to deal with. Gil listened to what I was looking for and really went out of his way to make sure I got it. Dealing with them was one of the few times I have enjoyed buying a car. I would highly recommend them to buy from. I will be back in the future to purchase future cars from.