Recent Reviews from AutoNation Ford Fort Worth

I realize this review is very long but it contains several updates and the ordeal that we had to go through with these bad engines in two vehicles we purchased from AutoNation. Two vehicles (a Jeep and a Ford)within 2 months and 2 bad engines. VERY VERY POOR RECORD. Please read later in this review that they knew there was a major problem with unexplained coolant loss with the Ford that we purchased. Yet they sold it anyway. Probably sold it again with a blown motor. July 12 2018. Lonestar Jeep dealership in Cleburne Texas did the final repairs. when they removed the head they found scratches in the cylinder walls causing oil leakage into the combustion chamber. The Jeep only had 114000 miles on it. Because we bought the 2-year extended warranty the engine was replaced. Very happy with Lonestar Jeep dealership in Cleburne. Update July 1st 2018. Our 2006 Jeep Laredo engine has to be replaced with only 118k miles on it. Thank God we bought the 2 year warranty for 2 years. I would never buy another vehicle from AutoNation. Two cars in two months, both with screwed up motors. What are the odds.? Jan 2018. Once again I am doing another update. Back in April 2017 we purchased a Jeep Laredo Grand Cherokee. From a previous experience with them I felt it was important to go ahead and buy a two year warranty. Within 7 months the car started using a lot of oil. We are now taking our Jeep down to the Cleburne Jeep dealership and they are wonderful down there. However I am now very skeptical about any vehicle that is purchased from AutoNation. We are two for two with engine problems. Looking on this car's history it comes from Puerto Rico, earlier than the last hurricane. We bought the vehicle with 104k miles on it. It has 116,000 miles on it and now we are wondering whether we are going to have to pay for a new motor. We are in the consumption testing period of this ordeal. Hopefully we will know something in the next 2 weeks. But I am compelled to tell my story that we bought two vehicles from AutoNation. The Ford that we bought in February of 2017 blew a motor within 30 days. Then we replaced it in April 2017 with another vehicle from AutoNation and now this car is having oil consumption problems. What are the chances that someone buys a two cars from this company within 2 months and both cars end up with Motor problems? The following are previous updates when we purchased the cars. Old reviews: Update March 29th 2017. They have agreed to buy back the Ford and replace it with another vehicle. We are having to come up with alot more money so that we can get a vehicle with less miles. Which is fair. We are on our way now to look at a jeep that we found on the AutoNation website. Fingers crossed will update on outcome within the next two days. MARCH 15TH. Major mechanical failure UPDATE March 15th 2017. Bought vehicle Feb 14 and only 3 weeks after we bought the car the headliner started coming down and the radio was not working. We brought it in to the service department they took some pictures and never got back with us. The next week the oil change light came on and we promptly got the oil changed. The next day the car started getting hot while driving to AutoNation service dept. The service department showed us where there was no coolant in the reservoir, yet there was no leakage. My husband read on the vehicle's maintenance records on the the service departments computer screen that it had been having previous problems with overheating and coolant loss prior to us purchasing it. We left the car there on March 15th and just got a phone call that it has a blown head gasket. When we bought this vehicle it was advertised on Carfax as"in excellent mechanical condition" Today is the 20th of March. I will keep you posted. We LOVE the 2006 Ford Explorer we bought. We found the vehicle on Carfax. Was listed as in excellent mechanical condition.

Andi Kyle Jul 12, 2018

I took my car for an oil change and had the WORST experience ever with Jose Ramos. All I needed was an oil change and an estimate on my A.C. My appointment was at 3:00, and apparently that wasn’t enough time so he calls me at 5:30 saying they need to keep my car over night. I took a half day off from work so I can bring my car in and pick it up the same day since I have a double at work the next day so it was super inconvenient for me especially that I had to take an uber to and from work the next day. I’ve been going to the same AutoNation for the past 3 years and I’ve never had a problem but this last experience had me very disappointed. When I dropped my car off he didn’t seem to be happy to be at work, he had an attitude and didn’t have the patience to answer all my questions. I called the same day to speak to the manager and I kept getting transferred over and over and over. The second day I kept calling and 30 minutes later I was able to get in touch with the manager and he didn’t even give me a chance to even explain my issue, saying he was new and I should talk to the general manager. So he transfers me back to the reception and she tells me the GM is busy, so I left my name and number and told her it’s very important that u have ur manager contact me and I NEVER got a call back. The third day I call again and they kept transferring me AGIAIN. At this point I’m fuming!!! I left another voicemail with my name and number and STILL haven’t had anyone contact me. My husband took a couple hours off from his job the next day to pick up my car and he even said that he had the worst customer service ever. It took them for ever to give my husband my car. Another thing, Jose calls the next day saying my car is missing a part that cost 50$ but I’m gonna have to pay 1700$ for labor!! Hahah seriously????? The part is 50 and ur taking 1700 just for labor??! Never ever going back! Not for an oil change not for ANYTHING!! Oh and to top it all off, I asked Jose for the complimentary car wash I USUALLY get when I come to fix my car or get an oil change, and when my husband picks up my car he said it was even dirtier than before! What a disappointment!

Dina Naser May 11, 2018

We so want to give a good review as some people there have been great; such as Tim in service. However, let's start at the beginning when we got our Explorer back in Aug of 2015. When we went to sign the paperwork we got a man who told us that he would never own a Ford Truck; that certainly did not make us feel like we were making the right decision-and it took over two hours. That evening took so long and we did not hear about the extended warranty. It took a phone call to the owner of Auto Nation to get that afterwards. Then, when we took it in to be cleaned we were asked "what did you do with the rear console?" as there was none in the vehicle. It was then told it was supposed to have one and someone removed it. Thankfully Ford put one in without charge. Then, we get a call that our license plate is in; I drive the 30 miles to get it and they can't find it. By this time our temporary plate had expired and they had to give us a new one. Next day I get a call to come back as they have the plate. We go back, get the plate and go home. Next day we get a call that they gave us the wrong plate; to come back and get the correct one. Another 30 mile drive out and 30 miles back. When we went to register the car with Ford Sync and with Sirius XM we were told the radio and vehicle was already registered-under another name. We were not sure how that happened (at that time) and we almost lost the trail period for the radio but after a few conversations with Sirius (the dealership said they could not help) we got a trail period back. Service is hard to get a hold of there-I can't tell you how many times we have called and no one answers or we get some kind of void where the call is still live but we can leave no message. After having the vehicle for a year or so we get a letter from the state of Texas stating that if we do not respond they will be placing a NMVTIS hold on our title. What the heck is that we wonder. I called the dealership and was told "not to worry" and to "ignore it". I am so glad I did not for the state of Texas did not think it was something to be ignored and provided me the dates that they had sent letters to the dealership to get the title corrected. It appears that our Explorer had been sold to someone else and they changed their mind. The dealership did not complete the process to get the title fixed and into our name. After a few hours of phone calls I got fixed what the dealership should have. And when I called back and told them about it no one seemed to care. WE CARED. This has haunted us again when I called to get road side assistance for they did not, at first, know who we were for once again the car was under the name of the first owner. A year goes by and this time we got to register our car online. When we put in the VIN number they don't recognize it as our Explorer. After doing some investigating we come to find out that on the night we purchased our car the dealership gave the insurance company the wrong VIN and that for two years our insurance company has been insuring the wrong vehicle. We know this for we have our paperwork from that evening and yes, the wrong VIN is on the forms sent to the insurance company. Why is that a big deal? Because the VIN corresponds to amount one pays for insurance and to the vehicle insured. Our insurance company told us that if we had been in an accident they would not have covered it. We called the dealership and talked to a very nice lady-who at first said she would "see what she could do" about it. However, the GM said "they have had enough free stuff already" and did not care that this had happened to us. Nothing was offered to us from him-not even an apology. Did we even ask for anything? No. But it sure would have been nice to think someone cared. One thing being wrong might have been explainable-but to have all this happen seems like a bad narrative to a story but it is all true. Would we go back to get a vehicle at Auto Nation on Bryant Irwin Road? No. And in good faith we can't send others their either.

Beverly Hulick Mar 20, 2018

Vehicle was good n the Target price which I was looking for. I traveled all the way from Houston to FortWorth for this specific truck. I tried to get maximum information of the truck over email & discussion with the appointed Sales Agent, but seemed lot of things were missing in the information. Once I reached there , lot of things started against me. First was the missing Running Boards in a Model like Lariat. Misinformation that it had Navigation system and the SD card would be provided just before I leave the dealership once I finish purchasing. Then things were getting in line. Once I reached the Finance , things were turning extremely bad. Initially I had provided all my FIN details for the Dealership to offer me an APR , which they did and was close to 4.6%. I was sure that was very high and I took an Approval from Bank of America at 3.49%. Once I reached there the FIN told me why I am not going with their FIN where they are offering 3.39% , I said I dont want to go ahead as I have a Business Relation and also its just 0.10%. Then the person brought a paper for me to Sign that why I am not taking a Loan from them and in that paper the APR mentioned was 3.16%. I immediately asked whats the monthly payments and he does not have any answer. Immediate reaction Misinformation & I felt like someone is trying to save himself and trying to take a sign on false information. First escalation to General Manger Mr.Kevin. Who immediately intervened and got the right info and informed me that the FIN person called the Financial Institute to check if they can offer a better rate and thats how it was 3.16%. I was surprised though but then finally went ahead with 3.16% APR. Then came the Push to sale Additional Warranty and Stuff. There also what they showed initially a list of things were changed to a small list of offerings when I negotiated the Price. Not good nor right approach. Once you finalize the price then your offerings are reduced , I felt like cheated. After all documentation done , I went to final drive out the truck. Then came the surprises. The Sales person told that there is no Navigation. I said thats not right. I immediately went to the Sales Manager Dan. He very rudely said he cannot do anything "it is what it is" and he cannot say anything as he just came to know about this sale. Second Escalation to General Manager and then he said he will speak and asked me to wait. He went and came with 2 options , Option 1 I take truck as is and Option 2 Cancel the sale. I was surprised with his words and his attitude. A real third Grade Sales Person. To quote him "For this sale this is what it is and we cannot do anything". I did not trust this person at all because I cannot beleive such a Raw Customer Service from one of the US Largest Dealer. I went to meet the General Manager Kevin. There I met General Sales Manager Brett Tucker , a polished , understanding person. It seems the Manager Dam never spoke with Brett nor Kevin. Then Brett and Kevin personally tried to check what can be done with the truck and they confirmed it seemed the Navigation is missing and seemed to be wrong information. Then Brett requested to understand what are my open things. I told there is missing Runner Board as I was not able to see and thought it would be auto running board. Then he offered that he can put a Fixed running Board atleast . As I was extremely frustrated with the "Cancel Order option" from the Manager , I was unable to think. I was accompanied with my wife all the way from Houston to Fort Worth and we are almost in a situation where someone is saying take this or leave it with no problem of ours. Then I did not have much option as I was not able to think much with a request if the Board can be fixed in Autonation Katy store. Brett immediately said that can very well be done. Then with all this the whole fun and enthusiasm of the new Truck went for a toss and then we left for our ride back to Houston with grumps and sadness. I will surely be putting my experience with Ford . I like this truck a very good product but the Dealership and Customer Service is Extremely Poor compared to the Excellent Customer Services offered at Honda dealers. Some of my friends has suggested to go ahead with Toyota truck but I personally wanted Ford , as they are really superb and now I know the reason why Toyotas and Hondas are Ruling here because of there Excellent Customer Service Pre and Post Sales. I hope my opinion would be proved wrong and I would love my opinion to be proved wrong as the Ford Truck is excellent.

Shankha Dec 12, 2017

Chris Smith was the salesman I met with after emailing about the Jeep I found online. I'd have to say he was probably the best car salesman I've ever dealt with, he wasn't pushy at all and tried his best to accommodate my needs. He worked with me to get the monthly payment I needed to purchase the vehicle. Autonation is set on the price they offer and do not negotiate the sales price of the car, but they were able to negotiate my trade in and made the effort to raise the price of my trade in so that I could get the monthly payment I desired. They also gave me brand new tires at no charge since the one's on the vehicle would need to be replaced in the near future. The only issue I had was that although they do a thorough inspection of the used cars they sell, I noticed that my fluids were not full and I had to top them off myself. Also, I drove the car to Denver after a week of purchasing and my water pump went out and that of course led to me losing all of my anti-freeze, so i'm lucky the engine did seize up on the long drive. I brought the vehicle to an AutoNation dealer in Denver and had the car serviced, after first driving to them to pick up antifreeze just to make it over. Luckily the powertrain warranty covered the repair. I'm not sure if this is something they should have caught during the car inspection or not, but my only suggest would be to do a better job checking the vehicles before selling. Chris made the whole process go smoothly and I would buy from them again, but I wish they'd speed through the purchase process which took hours and they also kept pressuring me to purchase extended warranty, etc...which I'm now glad I did after what happened (a little worried the vehicle wasn't inspected as much as they claimed). The car buying process always sucks, but like I said Chris Smith made it by far one of the smoothest transactions I've had in purchasing several vehicles and he wasn't a cheesy salesman like several I spoke with before visiting AutoNation Ford/Mazda in Fort Worth.

Dustin James Apr 7, 2017

I was very disappointed in the fact that I had to taken time from work, to get my vehicle both serviced and inspected for the state inspection. Once my truck Service was finished I was informed that "we had an oops" "The state inspection machine is down" my service was completed without me being informed that this was the case and that I would have to come back another day to get the State inspection. I understand that it was likely not the fault of the dealership service department that the machine was down but I was fairly upset that my Oil change service was done without me being informed about the issues with the inspection. partway through the waiting time in the waiting room I was informed by the service representative my power steering fluid was "dirty" and needed a flush, and was suggested that it needed to have "fuel system flush". however I was not informed at this time that the State inspection machine was down. and for an aside… I know for a fact that that fuel system service is a waste of time and money and can actually cause more damage to the vehicle than it does good, and it makes me wonder if it's just a big money grab. as well as a ploy to make the vehicle have more issues so that he can come back in for more service. I seem to be offered that every time I go to this service dept. having actually had the power steering flush performed I now somewhat regret having it done and I am questioning with whether or not it was really needed. no proof was given to me that it actually needed to be done for even that it was actually done besides the charge on my bill. slightly more than $200 and I got a oil change and my power steering fluid may have been changed. really the only reason I brought the vehicle in for service was that I needed the state inspection performed and that's the thing that didn't get done. I will not go back next time I'll be smarter and take it to my local small business for service and inspection.

Jay Rugland Jan 25, 2017

I bought a 2016 F-250 on 8/1. I brought it in to have running boards and a back up camera installed, plus they were going to repair some hail damage. After purchasing the truck, I noticed some loose screws and a missing screw on the right rear wheel well. I told the salesman about it when I brought the truck back for the above mentioned repairs. I took the truck to the dealership for these repairs on 8/5. He said everything should be done by Monday. So, knowing hail damage repair might take a little longer, I waited until the 10th, and then inquired about my truck. The salesman was out on paternity leave & he referred me to a different salesman. No problem there. 10 days later, I still have not heard anything about my truck. I ended up going to the dealership during the day, and the salesman immediatly saw me and started scrambling to find out the status of my truck. He said it was finally ready and I could pick it up. Since I drive a company car i knew it would be after I got off work before I could pick it up. My wife drove the loaner truck to the dealership after she got off work. Once we got there, they couldn't figure out where my truck was. It took them about 30 minutes to find the service ticket to find out where my truck was. Then it still took another 40-45 minutes to physically locate my truck. However, once they found my truck they couldn't find the keys. So, they were going to send us back home in the loaner truck we had had while my truck was in the shop. While the salesman, Chris P., was putting more gas in the loaner truck, one of the service advisers, Randy K, comes running into the showroom with the missing key. It turns out, the key was in another salesman's pocket. So, we go get the truck and I give it a quick inspection. They had not even touched the loose screws in the wheel well. Randy K took the truck back to the shop and fixed it himself, because by this time, most of the mechanics had gone home. A friend of mine had told me he had had some bad experiences with the service center here, but I thought I would give them a chance. I was not impressed at all! Although everyone was bending over backwards to apologize to us, it seemed like this was a pretty common occurrence. This whole debacle took almost 2 hours to get sorted out. ****The ONLY reason I did not give an overall 1 star rating is because of the salesman, Chris P, and the service adviser Randy K. They went above and beyond to make up for everything that went wrong.***** They have promised to wash my truck and give me a tank of diesel, so I will see if they honor that when I go back up there to pick up my tags. Oh, and when I got home, I found the service ticket on the back seat of the truck, in the little plastic work order thingy. So what really irked me was the obvious incompetence of the service department and the false attitude that they really cared about me. I asked about getting remote start added to make up for their ineptness. I feel like they just placated me with false promises.

RachelD Aug 21, 2016

I would prefer not to give a star at all. My car has been to this dealership several times for a clutch kit. I was told the parts, and labor were under warranty. I paid more than $2100.00 for the repairs. I have a Ford Mustang with dual exhaust. When it came time to pick up the car, they informed me they had to remove the right exhaust to fix the issue. They didn't put the exhaust on correctly so it is now sticking out 2 inches from the rear bumper. They said they would fix it. That didn't happen. I drove the car and noticed it was making a rubbing noise. Thought I might have needed an alignment. Went to the tire shop. They called me into the working area and showed me where the exhaust was rubbing against the rear axle. Which was causing a hole to form on the exhaust. Not to mention something was wrong with the clutch. I informed him I just had it replaced. Took it back to the Dealership was told the throwbearing was messed up. They tried to fix it again. Drove it brought it back since the car was difficult to put into gear. I was told that nothing was wrong. However there is an oil leak and the seal needed to be replaced.that would be $1800 to get repaired. I was not paying it, considering I paid more than $2100 and I'm still having issues. Called corporate, and was told to talk to the drive manager, talked to the drive manager who said bring it in again. I said I wanted to take my car to a different dealership. Was told I could not do that since they know the history of the car. Called corporate who kept telling me to speak to different people at the dealership. I was treated like a ping pong ball with all of the back and forth. Once again called the dealership and spoke to the district Manger who then told me they would not repair my car I no longer had a warranty. I was told 12 months or 12k miles whichever came first. I have not driven the car nor has it been 12 months. So I paid $2100.00 for a car that was not fixed, now I have a hole in my exhaust due to the dealership not properly lining things up, and I can't drive my car. It has been parked since the last time I left the dealership which was 5th time taking my car up there to get fixed for the same issue the clutch kit. The only good thing they did was allow me to get a rental to get to work. I totally regret ever purchasing a Ford. This dealership does not care about their customers nor does corporate. They want to tell you to go back and forth, knowing nothing will be done. They just want to piss you off until you give up. This has been almost a year I can honestly say they won this battle. I didn't give up but seeing that they will not honor the warranty, and want to play games going back and forth. I have to save up again and get my clutch fixed, get a new exhaust and was told to replace the rear axel as well.

Yolanda Jackson May 4, 2016

I purchased a Focus from them this past week. It was the most painless experience i have ever had! DeVonte took care of me and made sure I was okay with the process the entire time. I NEVER felt like I was overwhelmed with the information that was being given to me. Now granted the process did take some time, but let's be honest, financing a car takes time. Thinking anything else is ludicrous in this day and age. I was comfortable and taken care of the entire time. When it came time to sign the paperwork with the Finance manager Cole, i was nervous. Cole made sure that I understood everything I was reading and was extremely polite! I was given a fair deal for my situation and I walked away feeling better than I have in a while. The Dealership having trees and green grass on the lot was the most surprising things. Its far too often that you get these MASSIVE concrete lots that drain you of any sense of comfort. Following this sense of discomfort is a lack of personability. Well I am happy to say that, at this dealership, that sense is void. Everybody welcomes you and makes you feel like a person, not like the next paycheck. The most important thing though is this. Not ONCE did they push me into getting a car nor did they tack on any additional charges that I am seeing from others. And to be honest, if you read the paperwork during the finance signing, you can clearly see what is being "tacked on" to your finance charges. Ask questions. These guys have no problem answering them. Honestly I've always been a Ford guy. Haven't ever owned a newer model Ford, but damn am I glad that I do now. Ford has so many creature comforts in their vehicles! And man are the seats comfortable. I actually ENJOY the long drives now. Traffic? Pfft. No big deal when you are in these seats. I have already driven in this car and I feel no fatigue that you get from long drives. Now once again, as with buying a car goes, take your time. Make sure you are getting the car you want. Don't be seeking free cars or stupidly low interest rates(If your credit isn't that great). If you follow these guidelines, the experience can be extremely pleasant! I, for sure, will buy my next car from them!

RobertH29 May 4, 2016

This was the slowest dealership I have ever dealt with when it comes to buying a vehicle. It took 3 hours for them to finally get a deal together, and that deal was not nearly as good as other deals I had worked up at other dealerships. First, they have to try to sell you on how straightforward they are; then drive you over to meet their appraiser for your trade-in. Who cares- just tell me how much you are giving me for my vehicle. Anyway, then after so much back and forth, they come present you with their deal. They were trying to give me much less for my trade-in than other dealerships, and they didn't come down that much on price. So much for that straightforwardness they try selling you at the beginning. The sales lady even tried the "sign at the bottom of this page that if I get you into these payments, you will buy today". When I asked her why, she said it is so the Sales Manager will work harder to get me a good deal. I refused to sign a handwritten "contract". Shouldn't you be giving me your best deal from the beginning to earn my business? Oh, I guess not, I must have confused with the straightforward dealership you were trying to tell me you were when I first arrived. So after all of the back and forth and 3 hours later, I finally walked out when they were working on another one of their "deals" for me. The sales lady then called me back and asked where I went- I told her my wife was waiting on me to get home and I got tired of waiting. I told them to get their best deal together and call me back when they wanted to do business. She told me she would get with her finance manager and call me back that same night- I never received that call. I guess my business wasn't that important after all. Thanks for wasting my time. I guess I will see if Sam Pack's Five Star Ford can use my business. With how big Autonation is, maybe they don't need my business. I know I will not be stepping foot in one again anytime soon.

Justin Winders Dec 15, 2015

I had my 2005 Ford Expedition towed there due to a transmission failure. I accompanied the tow truck and checked the vehicle in at 10:30 am on Friday, September 4th. They were very busy, and due to the holiday weekend, said they would get back to me on Tuesday, the 8th. I called Tuesday afternoon and left a voicemail with James Kelly, my service adviser. I called again Wednesday morning and again in the evening, each time leaving a new message in his voice box. After calling again on Thursday morning, I drove to the dealership and went to his office. I met him and explained about the non returned calls and he said there was trouble with the voicemail system. I asked him about the vehicle and he said they were just now working on it, and they would call soon. As I left, I drove by the spot where the tow truck had dropped it the previous Friday, and there it sat. On Friday, one week after the vehicle had been in their possession, I called James supervisor, Landon Owens, and explained the situation. He confirmed there were no system voicemail issues and would talk with Mr. Kelly. I was called by James Kelly Friday afternoon, 7 days and a few hours after receiving the vehicle, and was told the transmission would have to be completely replaced for $5164. This was based on the error code by the computer without a wrench being turned on the truck. I called a non Ford repair facility, explained the situation with the error code, and they came and towed the truck that day, and repaired the vehicle for half the price with a rebuilt transmission (that was what Ford was going to do) for half the price. I could have opted for just replacing just the damaged parts for even less, but went with the whole replacement and the 5 year50000 mile warranty. Autonation charged me $99 for "keeping" the truck for one week and then spending a few minutes checking the computer error codes. They ignored my phone calls for 6 days, lied about why return calls were not made. I cannot emphasize enough the displeasure with this service department. Trustworthiness is an issue with this dealership.

Jeff Sep 18, 2015

I had the worst possible experience. It has been a month and still do not have my license plates. I bought an 8 year bumper to bumper warranty and keep asking for it and asking for it. I can get no paperwork on it. I think they just tacked on a bunch of money for nothing. i have made 4-5 phone calls in the last week and as many emails but nothing gets done. I bought the 5 year maintainence package and finally got it and it is only good for 10 oil changes. I was told it took care of all maintainence for 5 years. Again, I have tried and tried to get a refund after finally getting the copy of my agreement and it was entirely not what I paid for. I would say these people are thieves. I plan to file legal action, action with the Texas Attorney General, and the better business bureau, unless I have a full refund on my vehicle tomorrow. I sent them the last chance to get me a refund since it is obvious they had no intention of giving me what I paid for. I encourage anyone who has been ripped off like me to file complaints with the Texas Attorney General. I figured if they make about $1000 in stealing from 2000 people that is $2million. Someone should go to jail for this kind of theft. Finally after this blog post and a few more emails to them, I received an email from the general manager offering to reimburse me for the items that I bought but were not delivered. I would have to fill out forms and wait for 5 weeks for them to send a check. I paid with a bank check and no wait time for my car, extended warranty, bumper to bumper 80,0000 mile, 8 year warranty and, maintenance package and interior exterior warranty. For them to say it would take 5 weeks is insane. It is fitting with the lack of service. I do not want the vehicle without the 80,000 mile bumper to bumper warranty. I would rather have a new one so that I get the warranty and things are covered for several years. I would have never bought a 2014 with 25,000 miles on it without being able to get an additional bumper to bumper warranty. I am disabled and it will be over 4 years before I can draw a pension. I had things planned out well. These people seem to know how to step in and destroy your goals with their theft. AVOID THIS DEALER AT ALL COSTS. REPORT DECEIT, THEFT, AND PROMISED SERVICES NOT DELIVERED TO THE TEXAS ATTORNEY GENERAL.

Nan Yount Dec 26, 2014

Absolutely the WORST experience EVER buying a car! Their crooks and liars! We made the mistake buying our sons first car here. They absolutely have the RUDEST Used Car Manager! They ruined a special day for us and our son by turning something fun and exciting into something ugly. Way to go Auto Nation, GREAT JOB. After looking several place our son found the car he wanted here. The car was in great shape,had all its service papers and the price wasn't bad either. We decided to purchase it,but it needed a brake job first. They told us the brake repair would be $400 and we needed to pay half. I thought that didn't sound right,but after several hours of negotiating they wouldn't budge. We decided to just pay it and end the frustration. The next day I went to check out the car and sign my portion of the paperwork. When I looked at the car it appeared the rotors hadn't been turned. That was part of our agreement pads and turn rotors. I took the car anyway. Later that day my husband look at the rotors and confirmed my initial thoughts. I felt like something was wrong, so I called the Service Department anonymously to find out the price for new pads and to turn the rotors and they told me $200. We took the car back,but before we signed we confronted the sales person with our concerns. He told us we would need to talk to the used car manager. After waiting forever my husband finally just went to the managers office. We proceeded to tell the used car manager they lied to us about the price of the brake repair,it wasn't $400, it was $200 and we paid for the entire repair and they didn't turn the rotors either. We told him we didn't appreciate being lied to and taken advantage of. He proceeded to tell us very rudely"he wasn't going to sell us the car and didn't have to sense my husband hadn't signed yet. WOW,SERIOUSLY! I'm still unclear what we did to deserve that response. Instead now we started to argue with this idiot,we should have gotten our money back and left,but sometimes you do things against your better judgement for your kids. The General Manager happened to be there that day so we asked to speak to him. The General Manager couldn't understand(so he said)why they lied to us about the repair price and the rotors. He credited us back the $200 and offered to turn the rotors that day. After all that we still decided to take the car,but didn't let them touch it again. At this point I thought this terrible experience was finally over. Nope! Our son happened to go to school with the Finance Manager's son. Of course this kid couldn't wait to tell my son his dad told him"we really got screwed bad on the price...Nice. Needless to say we will NEVER GO BACK. Thanks Auto Nation, Great Customer Service!

Terri Prodonovich Oct 14, 2014

Spoke with the email sales department with salesman Tony. Initially the email correspondence was prompt and professional. I received a reasonable quote for the truck I was looking for. I made the mistake of going into the dealership on a Saturday nearly an hour until they closed. I figured since I already had the quote on the vehicle I preferred, that the buying process would be abbreviated. When I arrived I was told the truck the I received my quote on was sold,"this morning". So I asked about a similar vehicle, since I knew I wanted a truck, and we all know Ford has a huge selection. Tony pulled a truck out and I was given an extremely brief preview of the vehicle. I went to the office to start the price negotiation. I explained that all I wanted was the right vehicle for the right price. As I was asking about rebates and negotiating the cash price of the vehicle, Tony started to ask me about what my monthly payments need to be, I was planning on paying cash for the vehicle. As I continued to ask about what kind of price reductions could be made, Tony basically demanded to know what my monthly payments needed to be. At this point Tony became frustrated and his seamen or and overall attitude was absolutely unprofessional. from what I can gather Tony was a young novice salesman and maybe he was trying to rush a deal with me. This is not what I expected from an Autonation dealership, I understand that throughout the price negotiations that it can be frustrating for the salesman who wants to make the best deal for the profit of his business, but this can be done with a consistent professional demeanor. When I told Tony the deal was off and I wanted to speak with his manager, his response was,"you want to talk to him, you go get him". Tony appeared to be physically upset and would not tell me where his manger even was. I spoke with the managers and expressed my feelings of discontent with the service provided by Tony. The manger expressed his disappointment and apologized and attempted to introduce me to another salesman. I declined the offer due to the disappointment I had. The reason I attempted to deal with the Internet sales team was to save time. From what I can gather this ford dealership places there subpar or inexperienced salesman into the Internet sales section. I was looking forward to buying a car that night from auto nation ford on Bryant Irvin, but unfortunately I was unable to make that deal. Save yourself some time and shop somewhere else.

R. Navarro Oct 19, 2013

I recently had a BAD experience from a well known dealership in the DFW Metroplex (Vandergrift Honda). They tried to sell me a used vehicle they knew the transmission needed repairing. I test drove the vehicle on Thursday. They agreed to fix some minor problems I requested. I also noticed the check engine light was on. I ask if they would check that out as well. They agreed and said the vehicle would be ready the following morning. On Friday I met with salesman in the finance office. After we finished the paper work, he said he was going to get the vehicle. After about 45 minutes, he returned and said the vehicle would not be ready until Monday at the earliest. That's where my troubles began. I requested to speak with the manager. After about 10 minutes with him, I ask to speak with the shop foreman. He said he could not tell me what the problem was but he could probably have it fixed by Saturday. I agreed to wait. I showed up Saturday and was told there were several cars ahead of me and they had not been able to get to mine but they would sure to have it ready by Monday. I knew then they were stalling. It was something wrong with the vehicle they were not telling me. I decided then that I no longer wanted the vehicle. I ask the manager if he would refund my money that I no longer wanted to do business with them. He then tried to sell me another vehicle. I told him I just wanted my money. That's when things almost got out of hand. First he told me it would take up to two days for them to return my money. Not happening. Then he told me since I test drove the vehicle off their lot they were not obligated to give me a refund. Now it's not going well. Then he said the safe was locked and they couldn't get into it. After about three hours, they finally gave me back my cashiers check. A later learned the vehicle needed $2,600 worth of work on the transmission. On Sunday I called AutoNation Ford (Bryant Irvin) around 7:30pm. I spoke with a salesperson who advised they were closing in about 30 minutes but they would stay if I wanted to come in and look at a vehicle. I advised I lived about 20 to 25 minutes away. They said it was ok. I told them I would wait until tomorrow but I wanted to know if the three vehicles I looked at were still available. They looked them up and advised they were still there. The next day we met and I did buy one of the vehicle. After financing, I was told to take it home and make a list of what I wanted fixed. After three days I took it back with the list. They took the vehicle and repaired everything on the list and said if I wasn't satisfied, bring it back. I would personally thank salesperson (Giselle Espinosa) who was willing to stay past her working hours to help me. I would also like to thank Auto Nation Ford for keeping their promise to repair what I requested. They made buying a vehicle a pleasant experience for a change.

Carwell (A Very Satisfied Customer) Sep 2, 2013

Attention Ladies! Here is some information for you. Being a female myself, I know how hard it is to get a car sales person to take you seriously. Let me tell you about my little excursion into the adventure land of buying a new vehicle. I had an eleven year old ¾ ton Dodge pickup that needed to be replaced. My husband and I went to AutoNation Ford in Arlington to see a previously owned King Ranch Pick Up they had advertised on the internet. When we got there, the truck was sold. Since there was nothing comparable on the used lot, we moved next door to the new lot. We were passed on to another sales person. This sales person only talked to my husband, even though he made it very clear the truck would be mine. We test drove an XLT diesel. When we asked questions about the vehicle the sales person did not know the answers. Another sales person had to be found to answer the questions. There were some things I liked about the truck and some things I didnt. When I asked if I could see all the classes of ¾ ton pickups to compare, I was told no. Basically this sales person had decided that they knew what I wanted and they werent going to confuse the issue by listening to me. At that point, we left the dealership with our old truck and the decision to not purchase another. This potential sale was lost due to the sales persons inability to recognize that a woman can and does own a ¾ ton pickup and knows what she wants in a truck. (Bad Sales Person!) Someone needs to join the 21st century and realize we do live in Texas which is horse country. Come on guys, even Chevy is now catering to the female market with their trucks! After much research, we headed over to Auto Nation Ford in Fort Worth to see yet another King Ranch Pick up that they had in stock. Upon arriving, we were greeted by Tony. He was a friendly, helpful sales person and promptly went and got the truck we came to see. After looking at it, and taking it for a test drive, we decided it was exactly what we were looking for and asked to see others. Tony immediately complied and took us to the lot where they kept the ¾ ton pickups. At this point, we lost Tony, he was called off to do something else. He was replaced with Arlene. She got the keys and let us drive several of the trucks. While we were driving, she talked to us and got an idea of what I was looking for in a truck. I wanted a work truck to haul horses, hay, feed and dogs. I did not want a pretty boy truck with all the whistles and bells. Arlene showed me several XLTs and pointed out we could change anything on them we wanted to customize it to what I needed. When I told her I wanted one to haul the dogs in the cab and the feed and the horses in the back, she showed me an XL. It was awesome. It had a mat instead of carpet and vinyl seats. It was the perfect work truck. She even went and pulled one out of make ready for me to drive to see if it was what I really wanted. Once it was decided I wanted the XL, Arlene started a search and found me one three hours away. This particular truck had the clearance lights, nice wheels, tow mirrors and camping package that I needed. The real kicker was that it was a dark metallic gray, my favorite color. Arlene and her son drove up to pick up the truck for me on her day off. They met us at Cracker Barrel on the way back at 1030 pm just so we could see it. It was perfect. We went in the next day and completed the deal. We added a gooseneck hitch and a ranch hand front grill to be installed as soon as the parts come in. Arlene has promised us a loaner truck for the days it is in the shop. This has been a really great experience with Arlene. Mr. C. arranged for the security installation the next day. This dealership is all about service and listening to the customer. We are so happy with our new truck. He is exactly what I needed. We call him the beast because that is what he is and serves our purposes well. This dealership, or Arlene did not try to oversell us into something we could not use or would not be happy with at a later date. They are definitely into listening and working to make the customer happy. I will recommend this dealership and especially Arlene to anyone I know looking for a new vehicle.

KKScaramuzzo Aug 24, 2013

We contacted James Miller on the Saturday of Memorial Day about a F250 on the website, he stated that he thought it had sold but would call me back later that afternoon and let me know for sure. I never received a call so I called on Monday to see if it was still available or if they had anything else that we would be interested in. The truck was available and I told him that I was going to have a coworker come by and take a look at it since we lived 375 miles away. We decided to purchase the vehicle and did the approval process over the phone. James worked really hard for us to get the best deal we could on it. My husband was told that he would have to be there within 24 hours of the deal being made and that we could not put a deposit to hold it until the weekend. So, he rushed down on a Wednesday to get it, another dealership was trying to leave with it while he was signing the paperwork ( that took much longer than it should have). After he left he realized that he forgot his garage and gate opener in the truck that we traded in he had me call James and ask to send them to us. James agreed and said he was taking them to shipping that day. We called a week later and he assured us that they had been sent to us. We called two weeks later and he went to shipping and they had not been shipped, he then told us that he would personally send them himself. Three weeks after the first call I call again and speak to a manager because James will not return any calls, this manager goes to find the remotes and they were still sitting on his desk. We finally received the remotes three days later. Now, after over a month of having the truck we still do not have tags because they continue to mess up. The first check was issued to our revenue department for the incorrect amount and the second check was sent to the incorrect address. After speaking to them about these issues they tell us that they will issue us a new temp tag until they can get it sorted out. We are at this point almost 45 days out! Still never a return call from James at the dealership, only voicemail, it seems that once he gets his money he could care less about the customer after the sale. He bugged my husband for a couple of weeks for us to put a review on cars.com, so that’s what we’re doing. Buyer beware! Car shop at another location if you can!

BMcCollum Jul 2, 2013

While this is somewhat late it still applies. I purchased a 2013 Mustang GT early in February 2013. I actually started at AutoNation Ford-Burleson. While getting the oil changed in my 2011 Mustang I purused the lot for the 2013 models. They had several marked with great deals on pricing but did not have one that fit my needs. I then called Ben Garcia at AutoNation Ford Bryan-Irvin. He sold me my last two Fords at Burleson and had since moved to the Bryan-Irvin location. Ben told me that there were several on his lot an to come see him. Ben was now the Internet Manager so when I arrived he set me up with Bobby Milligan. After the initial chatting Bobby took me out and showed me several cars. I was very particular but we did find one that I liked and I took it for a test drive. That sold me. I currently owned a Taurus and the afore mentioned Mustang. Before arriving I had already decided that I wanted to trade my Taurus and become a two-Mustang owner. After letting them drive my car Bobby worked up an initial deal. As it always seems to go, your car is worth less than you think and theirs is worth more. That's just the game we have to play. I asked Bobby to give me the same deal they were advertizing at the Burleson store. After checking with management and reworking the numbers we came to an agreement. We shook hands and I was off to the Business office. After sitting in the waiting room for what I thought was a bit long watching TV, I met Mr. Anderson. When I asked what took so long, he told me that he had successfully found a bank that gave me a 2-point better deal on the financing than I had originally been told. That made up for any delay I had experienced and I left happy. While doing the paperwork, Bobby had th car cleaaned and parked next to my trade-in so I could transfer all my stuff from one to the other. He asked about the spare key for my trade. I told him that I could bring it back by in a couple of days. Two days later I came back to turn in my spare key. Bobby was off the afternoon but I was met by Jason Applegate. Jason said he would see to it that Bobby got the key and he asked if he could top off my tank for making the trip back out. That was totally unexpected and I accepted happily. A few days later, I again returned to have Bobby install my license plates while I sat in the showroom and had a nice chat with Mr. Anderson. This dealership will be the starting point (and I am sure the finishing point) for my next automobile purchase for sure.

BigMac3 Mar 20, 2013

Do not buy a vehicle from here or get one serviced here. I have an ongoing issue with a defective rear suspension component that is causing excessive tire wear (40k tread life warrantied tires being shot after 12k miles). I brought my vehicle to the service department in September and explained the issue. All I received were dismissive attitudes and arrogance from the service advisors despite all of them informing me that they don't know much about Mazdas. I patiently explained my issue with the car with my first "advisor". He completely bungled the write up and the service department and their "expert" Mazda tech spent two days looking for something that I never asked for. After heated conversations with two more "service" advisors they finally directed the tech to look for the issue I had wanted. Despite the additional day, the "expert" (their words, not mine) Mazda tech found nothing wrong with the vehicle Fast forward to now. The vehicle is already out of alignment again (2nd time since June when new tires were put on the vehicle). I took it to another shop who immediately pointed out the defective component (which I was right about). I called the service department today and spoke with the manager. The service manager was rude and dismissive. He refused to acknowledge that his "expert" Mazda tech missed the issue that he should have caught back in September and told me the dealership would do nothing to make their mistake right and placed blame on others and myself. After refusing to listen to what I had to say, he then hung up on me. Also according to the service manager, he wasn't there when my car was first brought in and the service "advisor" that I had dealt with conveniently no longer works there. This dealership will not honor warranty repairs and invents reasons for the repairs to not be covered. Throw in the listings that are now, on average $2-3k above everyone elses MSRP and there is little reason to patronize this stealership. For the record, I bought the vehicle when this stealership used to be Hilliard. Looks like I will be driving to Denton or Arlington to purchase my next Mazda.

John Hernandez Dec 13, 2012

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